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Take in the AAA Four Diamond luxury in the lush, secluded section of this expansive paradise nestled along the sugary sh
...
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Take in the AAA Four Diamond luxury in the lush, secluded section of this expansive paradise nestled along the sugary shores of Playa
del Carmen at El Dorado Casitas Royale, a Spa Resort by Karisma. Voted one of Conde
Nast Traveler Readers' "Top 100 Hotels in the World," this adult-only retreat
offers an unparalleled luxurious experience that caters to your every need from the moment you step on the property.
Less
"My husband and I went for a 3 night getaway, and it was lovely. It was very calm and relaxing. The service was top notch, and our food was tasty. I would not recommend this place if you're looking for ..." – Amez
11 out of 14 (79%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
3.9
Service
4.4
Beaches & Pools
4.4
Dining Options
4.4
Room Comfort
4.5
"My husband and I went for a 3 night getaway, and it was lovely. It was very calm and relaxing. The service was top notch, and our food was tasty. I would not recommend this place if you're looking for ..." – Amez
11 out of 14 (79%) customers would recommend this product to a friend.
All Customer Reviews
Loading...1-4 of 12 reviews. Sort by
May 25, 2018
Wonderful Trip
We spent 6 nights at the Casita Royale and we wish would have been able to stay longer. It was an amazing trip. The room, the staff, the food was all top notch. Would like to call out May & Diego. They provided excellent service as our pool bartender and butler. The Mexican Fiesta is beyond anything I have seen before. Typically, these things involve some music and a bit food but this is over the top and in a good way. There was not only the typical things such as beans, tacos, chips etc, there was whole roasted pig, fresh made chorizo, smoked/grilled chicken, prawns the size of man's hand and even scorpions and centipedes. Was a sight to see! Would encourage anyone who stays here to go on the Greenhouse and Bonanza Ranch tours. The idea that the greenhouses on this property grow all do the fruits and vegetables for the 14 Karisma resorts, is truly outstanding. We love this idea of how self sustaining this resort is. It was also heartwarming to see the rescue animals on the on property Bonanza ranch. The only downside is the beach. It isn't a pretty beach especially with the concrete objects near the beach. However, these objects are part of the resort's action to build an artificial reef so with that in mind, you can look beyond them. We will definitely be returning to this resort!
first time here - came for my friend's wedding. we were upgraded to a swim up casita and it was beautiful! loved the outdoor shower and jacuzzi in the room. the property is immaculate and I love that the restaurants encourage everyone to use hand sanitizer upon arriving. the best part was the customer service - EVERY employee says "hola" upon encountering you and all were extremely helpful with directions and recommendations.
the only negative in my opinion was that this resort really didn't have a beach for swimming - very rocky. but the salt water pool and all the regular pools were very nice.
The Casitas portion, although nicer, definitely had older adults (50+). if you're looking for a little more action (without it being too crazy), I would consider staying on the regular El Dorado Royale side of the resort. overall, amazing time and memories.
We have used Cheap Carribean and been to Mexico multiple times in the past. This trip was for my 50th birthday, so we booked what we thought was a very nice resort. It was 1.5-2 times more expensive than previous trips. Bottom line, it wasn't worth the price tag.
Here are some complaints:
- the airport driver took us to the wrong resort, as in 1 hour away (a 2-hour round trip waste of time on a short 4-day vacation)
- the coffee was terrible, yes there is a Starbucks onsite, but at almost $1,000 a day one would hope for better included coffee
- when we checked in there was a dirty room service tray with dishes, glasses, 1/2 eaten food in our room
- one leg to the bed was broken and in the middle of the room when we checked in, it wasn't fixed properly and the leg kept falling off during our stay
- the room smelled very musty, we asked to change but were ignored
- the room was 100% in the shade, no view except of the back of the bar, and had no screens on doors or windows to air it out
- the room was incredibly dark, couldn't read
- no service on beach cabana one day and poor, slow service on other days
- the spa personnel pestered us multiple times on multiple days to buy services
- many restaurants and bars were indoors with way too cold air conditioning. So we were limited to 2 outdoor dining options.
- could not locate any hot tubs on property
To be fair, we really did like the following:
- Smoothie bar, healthy and fresh breakfast options
- morning yoga on the pier
- Bloody Mary bar at Spot restaurant for breakfast
- Jojos restaurant, outside and server Jorge
- outdoor shower in room
- turtle sanctuary
- cat casitas with resident healthy cats
We have stayed at 4-5 resorts in Mexico and this was by far the best! We will be coming back! The service was excellent, the staff wonderful, and the resort was beautiful. The food was fantastic, but I will say it was a bit like "Tapas Cuisine" when it came to portions. One place served deserts in shot glasses, my advise order 4-5 shots! Wonderful food, just small in portions. There staff was excellent all over. We will be back on our next trip to Mexico.
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Can you answer these questions?
2 questions, 9 answers.
Dress code5 answers
Most of the restaurants say elegant casual... I can understand for dinner but is that for breakfast and lunch too?
1 year, 17 months ago
CT
Just for dinner. Any time elegant casual is noted, breakfast/lunch would be regular casual.
CCGreg
From what I saw, that basically meant no baseball caps, shirtless/shoeless stuff. My husband went to dinner in shorts, and SS button-down and flip flops and was fine. The indoor restaurants were a little nicer for dinner. Looked like the outdoor places were open for anything.
Amez
Breakfast and lunch dress code is casual but you do need to coverup and not just walk in with your bathing suit.
GlogirlNY
in the restaurants they require clothing not bathing suits and/or cover ups. but there are outdoor options that allow bathing suits and cover ups.
SunluverNJ
Nah, the dress code was more of a suggestion. People looked nice, but shorts, flip- flops and even a beach cover-up were all fine for breakfast & lunch.
For dinner, nice shorts and nicer sandals were ok too.
However, keep in mind only 2 dining options for dinner are outside. The rest are indoors and chilly, you might want shoes, long pants, long dresses.
Lewis27
Is there a dance club at night?4 answers
Is there a dance club on this property or any of the sister properties? What's the night life like at this resort?
1 year, 16 months ago
CT
The resort does have bars open late. Please check with the resort directly about night club bars. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
No dance club but each night they have shows and there's a little dancing afterwards.
GlogirlNY
NO night club but live music and entertainment until 11pm then DJ Music until 2am
SunluverNJ
Sadly there was no dancing that we found. They did have entertainment in the evenings.
Some great - traditional Mexican dancing to watch.
Some not good - very, very bad karaoke
Didn't visit sister properties.
Lewis27
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Room Information
El Dorado Casitas Royale's 171 luxurious suites comes ready to serve for the most deserving of beach lovers, which we all are, right? All Casitas suites are located together in thatched-roof bungalows decorated around lagoon style pools where guests can enjoy top-notch amenities like Jacuzzi tubs, furnished balconies complete with day beds, outdoor showers, 24-hour room service, Select Comfort beds, Egyptian cotton sheets, personal concierges, aromatherapy and pillow menus.
The finely appointed Casitas suites emit a paradise within paradise vibe, creating an incredible romantic ambiance for you and that special someone.
What We'd Change
The grounds of this resort are beautiful but expansive, so pack your comfy shoes or sneakers (you'll need 'em on the tennis court, anyway) for your strolls around this gorgeous property.
Why You Should Go
El Dorado Casitas Royale is the best way to experience true luxury in paradise, the expansive rooms and top-of-the-line amenities create your very own private retreat with access to El Dorado Royale, a short walk away.
Available Amenities
Tour Assistance
Beach
Business Center ($)
Concierge Services
Conference Facilities ($)
Currency Exchange
Dive Shop
Fitness/Exercise Room
Lounge Chairs/Umbrellas
Nightly Entertainment
Room Service ($)
Snorkeling
Swim-Up Bar(s)
Swimming Pool(s)
Tennis Court(s)
Shuttle Service
Fishing
Aerobics
24 Hour Front Desk
24 Hour All-Inclusive
Wedding Services
Sauna
Steam Room
Parking
Archery
Soccer
Dance Classes
Water Polo
Ping Pong
Scuba Lessons
Darts
Bocce Ball
Porter/Bellhop
Shopping
10 Restaurants
Audio-Visual Equipment ($)
Yoga
Spa Services ($)
Dry Cleaning Services ($)
24 Hour Room Service
15 Bars/Lounges
Business Services ($)
Pillow Menu
Beach Volleyball
Tour Desk
Beach Towels
Car Rental Available ($)
Banquet Facilities ($)
Nearby Excursions & Attractions
Beach
Dining
Dive Shop(s)
Golf Course(s)
Helicopter/Airplane Rides
Horseback Riding
Jet Ski Rentals
Marina
Mayan Ruins
Medical Facilities
Motor Boat Rentals
Nightlife
Parasailing
Sailing
Scooter/Moped Rental
Scuba Diving
Shopping
Water-Skiing
Windsurfing
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
El Dorado Casitas Royale
Carretera Puerto Morelos-Paya del Carmen, Fracc IV Lote 15, Fracc III
+52 998 872 8030
Hotel Description
El Dorado Casitas Royale a Gourmet Inclusive Resort, by Karisma: True Luxury in Paradise
Take in the AAA Four Diamond luxury in the lush, secluded section of this expansive paradise nestled along the sugary shores of Playa
del Carmen at El Dorado Casitas Royale, a Spa Resort by Karisma. Voted one of Conde
Nast Traveler Readers' "Top 100 Hotels in the World," this adult-only retreat
offers an unparalleled luxurious experience that caters to your every need from the moment you step on the property.
Stroll hand in hand with your sweetheart along the resort's secluded sands
or get the wedding party together for a swim in the resort's natural, saltwater
pool. Looking to achieve the perfect bronze for your wedding? Surrender to the
sizzling Mexican sun on a lounger or slide into one of the resort's 12
freshwater pools and make your way to a swim-up bar for a cocktail... and since
there are 11 in-pool bars, chances are you won't have to float very far.
Eight gourmet restaurants and snack bars tempt your taste buds with
selections like the lobster lasagna from five-star D'Italia, fondue with a view
from La Fondue and the Pacific Rim cuisine of Kampai. For a unique show with
your meal, head to Fuentes-Culinary Theatre, where flat-screens give guests an
inside view of the work of Michelin-trained chefs. When twilight beckons, grab
your honeymoon-heartthrob and nestle into a swinging chair with a drink for
live music at Las Guacamayas, or sip premium martinis at the stylish Martini
Bar. If you're looking for more, there's always a 20-minute cab ride to the
heart of Cancun's nightlife.
Before tying the knot at the resort's stunning, beachfront wedding chapel,
do away with any pre-vow jitters with a body scrub and a beachfront sky massage
in a palapa overlooking the Caribbean. While you're there, take a lesson from
the pros, who'll teach you how to give your spouse-to-be a massage when you get
back to your Infinity Pool Swim-up Casita Suite. The suite has a private plunge
pool that leads to the lazy river, a jetted tub and exclusive perks; we
wouldn't blame you if you never left your room. But when you do, be assured
paradise is waiting.
This hotel is All-Inclusive
Features include:
All meals and snacks a la carte
Unlimited local alcoholic beverages and soft drinks
24-hour room service food and drink
Taxes and gratuities for all plan inclusions
DINING
This hotel includes unlimited food and drink, but some dining restrictions may
apply. Please check with the front desk for details.
Cocotal Restaurant
Type: International Hours: Continental Breakfast - daily, 6:30am-7am; Breakfast - daily,
7am-11am; Dinner - daily, 5:30pm-10pm Description: Cocotal serves a continental breakfast and an international
a la carte breakfast, as well as a gourmet dinner. Chef's menu is available.
Dress code: Elegant casual. Gentlemen are requested to wear
long pants and collared shirts.
D'Italia
Type: Contemporary Italian Hours: Daily, 6pm-10pm Description: Five-star gourmet service, featuring new takes on some
all-time favorites, like the lobster lasagna.
Dress code: Elegant casual. Gentlemen are requested to wear long pants
and collared shirts.
Kampai Type: Pacific Rim Hours: Breakfast - daily, 7am-11am; Lunch - daily, 12:30pm-3:30pm;
Dinner - daily, 6pm-10pm Description: Thai-inspired, oceanfront restaurant serving cuisine from
India, Vietnam, China and Japan.
Dress code: Elegant casual. Gentlemen are requested to wear long pants
and collared shirts.
La Isla Type: International Hours: Breakfast - daily, 7am-11:30am; Lunch - daily, 12:30pm-3:30pm;
Dinner - daily, 6pm-10pm Description: Open-air palapa serving a la carte, international cuisine
with a focus on Mediterranean cuisine at dinner. .
Dress code: Elegant casual. Gentlemen are requested to wear long pants
and collared shirts.
Jo Jo's Seaside Grill Type: Caribbean Hours: Daily, 11am-10pm Description: Open-air, seaside grill serving Caribbean favorites, from
authentic ceviche to traditional fish and chips. Dress code: Elegant casual. Gentlemen are requested to wear
long pants and collared shirts.
Fuentes - Culinary Theatre Type: Mexican Hours: Breakfast - daily, 7am-11am; Dinner - daily, 6pm-10pm Description: Five open kitchens under a 90-ft, domed, thatched roof.
Flat-screens display Michelin-trained chefs cooking specialties, featuring
Mexico's vast culinary heritage.
Dress code: Elegant casual. Gentlemen are requested to wear long pants
and collared shirts.
D'Italia Casitas Type: Italian Hours: Daily, 6pm-10pm Description: Serving authentic Italian cuisine in a luxury beachfront
setting.
Dress code: Elegant casual. Gentlemen are requested to wear long pants
and collared shirts.
Rincon Mexicano Type: Mexican Hours: Breakfast - daily, 7am-11am; Lunch - daily, noon-3pm; Dinner -
daily, 6pm-10pm Description: Serves delicious and authentic Mexican delicacies in a
relaxed atmosphere overlooking the gardens.
La Cabana Pizzeria Type: Snacks Hours: Daily, noon-5pm Description: Serves pizzas, burgers and gourmet snacks.
Las Olas Type: Snacks Hours: Daily, noon-4pm Description: Serves fresh salads and sandwiches.
All hours are subject to change.
BARS/NIGHTLIFE
Martinis Lobby Bar
Sip martinis at the sophisticated-chic Martini Bar, which offers a variety of
premium vodkas from around the world. Daily, noon-2am.
Las Guacamayas
Relax on one of the swinging chairs while savoring a cold drink. Choose between
a variety of beverages (cold Mexican beers, cheladas, exotic cocktails and aged
tequila and more) while enjoying live music. Daily, 5pm-2am.
Health Bar
Serving fresh fruit, juices, smoothies and sandwiches. Daily, 8am-4pm.
Beach Bar
Daily, 9am-2am.
Bellinis Bar
Daily, 6pm-10pm.
Swim-up Bars
Daily, 9am-5pm
La Isla
Las Fuentes
Pericos
Papagayos
Pelicanos
Colibri
Quetzal
Faisanes
Albatros
Gaviotas Seashore Bar
Tucanes
BEACH
Located in the heart of the Riviera Maya, facing the beautiful Mexican
Caribbean, El Dorado Royale has more than one mile of unspoiled Punta Brava
Beach for guests. Beach butlers offers guests everything they need from drinks
to magazines to picnic baskets.
POOLS
El Dorado Royale, A Spa Resort features 12 pools, one of which is a natural
saltwater pool. A lazy river meanders throughout the resort. The pools include
11 swim-up bars. Pool butlers provide everything from tanning lotion to drinks
to picnic baskets.
SPORTS/ACTIVITIES
Water
Kayaking
Pool volleyball
Snorkeling
Water aerobics
Available for an additional charge:
Wave runners
Parasailing
Scuba diving trips
Deep-sea fishing
Land
Air rifle shooting
Archery
Bike tour
Latin dance lessons
Tennis
Yoga classes
INTERNET
The El Dorado Royale Spa Resort offers Wi-Fi access in both public areas and
guest rooms for an additional charge.
SPA SERVICES
Spa Royale is a full-service spa, which is available to guests for an
additional fee. The spa offers a wide range of options for individuals and
couples. The signature Beachfront Sky Massage is the ultimate for couples. Full
beauty salon services are also available. Daily, 7am-9pm.
WEDDING SERVICES
If you've been dreaming to tie the knot in paradise, Karisma's "Always and Forever" wedding package is a great way to say "I do" in bliss. Package includes ceremony decor, services, reception, personal wedding planner and more. Please contact the resort directly for more information.
Honeymoon
The resort is perfect for a honeymoon, with its beach beds, private open-air
showers, candlelight dinners on the beach, gourmet restaurants and couples'
massages. Contact the resort directly for more information.
ADDITIONAL INFORMATION
Location
El Dorado Royale is located 16 miles or approximately 20 minutes from Cancun
International Airport (CUN).
Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and
Costa Rica may put limits on the use of motorized water sports and loud
music.
Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.
All hours, fees, amenities, information and services are subject to change
without notice.
