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Take in the AAA Four Diamond luxury in the lush, secluded section of this expansive paradise nestled along the sugary sh
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Take in the AAA Four Diamond luxury in the lush, secluded section of this expansive paradise nestled along the sugary shores of Playa
del Carmen at El Dorado Casitas Royale, a Spa Resort by Karisma. Voted one of Conde
Nast Traveler Readers' "Top 100 Hotels in the World," this adult-only retreat
offers an unparalleled luxurious experience that caters to your every need from the moment you step on the property.
Less
"My husband and I went for a 3 night getaway, and it was lovely. It was very calm and relaxing. The service was top notch, and our food was tasty. I would not recommend this place if you're looking for ..." – Amez
15 out of 18 (83%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.1
Service
4.4
Beaches & Pools
4.3
Dining Options
4.4
Room Comfort
4.6
"My husband and I went for a 3 night getaway, and it was lovely. It was very calm and relaxing. The service was top notch, and our food was tasty. I would not recommend this place if you're looking for ..." – Amez
15 out of 18 (83%) customers would recommend this product to a friend.
All Customer Reviews
Loading...1-4 of 16 reviews. Sort by
October 1, 2018
Pretty good resort
This was my second time to Riveria Maya but my first visit to this resort. The resort was massive with many different activities to be busy. My wife and I were on our honeymoon so we just wanted to relax and sit in the sun. I splurged for the Casitas swim up upgrade and the room was amazing. The swim up room led us straight out to our own private pool with a bar (Ricardo was our personal bar tender and he was awesome). The room was big, clean, and very comfortable. I had my choice of 4 different types of beers and the fridge was always stocked with beers, pops, and waters which was great. The pools were also great, I primarily stayed in my Casitas pool number 29, but there were several other pools that we could have gone too had we wanted. The beach is literally un-swimable, you really can't even get into it due to tall the rocks/coral (I actually tried to get in it on the first day and slit the bottom of my foot pretty good, so I stayed out the rest of the trip) the pools are great. There are so many different restaurant options which is great, however, there are no buffet options, which sometimes makes for a quick and easy meal. the staff of the grounds are incredible everyone is so so nice and they always greet you with a friendly Hola! The grounds are also impeccable, no trash or garbage to be seen, they absolutely pay attention to detail in that regard. Our personal concierge was easy, he set up all of our restaurant reservations on the day we arrived so we didn't have to worry about any of that. I am not sure if my wife and I will return to this resort, however, it is probably worth what we paid. The Casitas upgrade may not be worth it, so just a regular swim-up probably would've worked just fine.
PROS:
room comfort
resort grounds
resort staff
all the different options for food (even though no buffets)
Pools
Bars
CONS:
they were constantly trying to get us to "buy wine/food" which gets really annoying after a while. We come to all-inclusive specifically because we don't have to "buy" anything.
Constantly pushing for us to go to the spa (at an additional cost of course)
no buffets
the beach/ocean is absolutely terrible.
shuttle service/golf carts took forever
All and all it was a good resort. Whether or not we will return is to be seen, but I would probably recommend this place to a friend to check out. Be aware that they will try to get you to purchase additions to your already pretty expensive package.
Top notch resort. Beaches need a little work, but they were in the process of upgrading them due to the concrete blocks being used for the natural reef. Service was incredible. Will definitely be going back.
Overall this resort was amazing!!! Casitas are a 10!! Loved everything about this resort from the room, our casita area pool and lunch bar, overall dining options, soft sand beaches, plenty of layout chairs and beds, etc. I think we may have had the best concierges ever as well in Joseline and Luis. Those 2 were super friendly and upbeat. Can’t say enough about the 2 of them.
The only issue I have with this resort was that the shuttle service wasn’t very good. Multiple times I was told they couldn’t pick me up because they were going one direction and I was going another but their cart was empty and this happened 3 times before the third cart finally turned around and took us. The night before a guy on a shuttle cart was talking to other employees and we asked about taking us to the room. He said go back the opposite direction to jo jos bar and he would have someone come pick us up. Why walk back 100 yards the opposite direction we want to go instead of sitting in the chairs right where we were to wait? This might all seem silly but it is almost 1 mile from our casita to the other side of the resort. (Literally, I marked it on my 4 mile walk one morning.)
Anyway. Overall though was great and would/will come back. But going to check on getting one of their bikes or see if they have some private shuttle service we can pay for.
El Dorado Casitas Royale is absolutely beautiful. The grounds are immaculate and the crew is constantly working to keep it that way. I stayed in section 28 and Laybert at the bar might be the best bartender i have ever encountered. My wife and i were treated like royalty and never had a need that wasn't met. We stayed in a swim-up room and were super glad we did. It made it convenient to get to the pool and gave us another exit option.
The dining options are numerous and there is something for everyone. From burgers and fries to 5 course meals. I would recommend the Mexican fiesta for sure. We also liked Kampai, Santa Fe Grill, the Pizzeria, JoJo's for lunch and Cocotal for breakfast was great. I thought the Fuentes experience was not what it was cracked up to be. Just ok. The beach is sad more than disappointing. There is a terrible seaweed problem throughout the caribean and the people that work tirelessly are impressive to say the least.
There is plenty of entertainment, the Circus was our favorite, Americas Got Talent type of talent. The fire show was good as well as the live music.
If you are celebrating an anniversary or honeymoon a dinner on the beach is a must!
I would be remiss if i didn't mention our concierges, Alejandro and Toledo, they met our every need and answered every question. This is a top notch resort that i can't recommend enough. This is a must go to destination!
Thank you Karisma and El Dorado Casitas!
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Ask a question about El Dorado Casitas Royale or help someone else answer theirs.
Can you answer these questions?
2 questions, 10 answers.
Dress code5 answers
Most of the restaurants say elegant casual... I can understand for dinner but is that for breakfast and lunch too?
1 year, 21 months ago
CT
Just for dinner. Any time elegant casual is noted, breakfast/lunch would be regular casual.
CCGreg
From what I saw, that basically meant no baseball caps, shirtless/shoeless stuff. My husband went to dinner in shorts, and SS button-down and flip flops and was fine. The indoor restaurants were a little nicer for dinner. Looked like the outdoor places were open for anything.
Amez
Breakfast and lunch dress code is casual but you do need to coverup and not just walk in with your bathing suit.
GlogirlNY
in the restaurants they require clothing not bathing suits and/or cover ups. but there are outdoor options that allow bathing suits and cover ups.
SunluverNJ
Nah, the dress code was more of a suggestion. People looked nice, but shorts, flip- flops and even a beach cover-up were all fine for breakfast & lunch.
For dinner, nice shorts and nicer sandals were ok too.
However, keep in mind only 2 dining options for dinner are outside. The rest are indoors and chilly, you might want shoes, long pants, long dresses.
Lewis27
Is there a dance club at night?5 answers
Is there a dance club on this property or any of the sister properties? What's the night life like at this resort?
1 year, 20 months ago
CT
The resort does have bars open late. Please check with the resort directly about night club bars. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
No dance club but each night they have shows and there's a little dancing afterwards.
GlogirlNY
NO night club but live music and entertainment until 11pm then DJ Music until 2am
SunluverNJ
Sadly there was no dancing that we found. They did have entertainment in the evenings.
Some great - traditional Mexican dancing to watch.
Some not good - very, very bad karaoke
Didn't visit sister properties.
Lewis27
There is not a dance club. This resort is not a party all night type of resort. I would recommend a different resort if that is what you are wanting or take a trip into Cancun or Playa del Carmen.
BuckeyeforLife
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Room Information
El Dorado Casitas Royale's 171 luxurious suites comes ready to serve for the most deserving of beach lovers, which we all are, right? All Casitas suites are located together in thatched-roof bungalows decorated around lagoon style pools where guests can enjoy top-notch amenities like Jacuzzi tubs, furnished balconies complete with day beds, outdoor showers, 24-hour room service, Select Comfort beds, Egyptian cotton sheets, personal concierges, aromatherapy and pillow menus.
The finely appointed Casitas suites emit a paradise within paradise vibe, creating an incredible romantic ambiance for you and that special someone.
What We'd Change
The grounds of this resort are beautiful but expansive, so pack your comfy shoes or sneakers (you'll need 'em on the tennis court, anyway) for your strolls around this gorgeous property.
Why You Should Go
El Dorado Casitas Royale is the best way to experience true luxury in paradise, the expansive rooms and top-of-the-line amenities create your very own private retreat with access to El Dorado Royale, a short walk away.
Available Amenities
Tour Assistance
Beach
Business Center ($)
Concierge Services
Conference Facilities ($)
Currency Exchange
Dive Shop
Fitness/Exercise Room
Lounge Chairs/Umbrellas
Nightly Entertainment
Room Service ($)
Snorkeling
Swim-Up Bar(s)
Swimming Pool(s)
Tennis Court(s)
Shuttle Service
Fishing
Aerobics
24 Hour Front Desk
24 Hour All-Inclusive
Wedding Services
Sauna
Steam Room
Parking
Archery
Soccer
Dance Classes
Water Polo
Ping Pong
Scuba Lessons
Darts
Bocce Ball
Porter/Bellhop
Shopping
10 Restaurants
Audio-Visual Equipment ($)
Yoga
Spa Services ($)
Dry Cleaning Services ($)
24 Hour Room Service
15 Bars/Lounges
Business Services ($)
Pillow Menu
Beach Volleyball
Tour Desk
Beach Towels
Car Rental Available ($)
Banquet Facilities ($)
Nearby Excursions & Attractions
Beach
Dining
Dive Shop(s)
Golf Course(s)
Helicopter/Airplane Rides
Horseback Riding
Jet Ski Rentals
Marina
Mayan Ruins
Medical Facilities
Motor Boat Rentals
Nightlife
Parasailing
Sailing
Scooter/Moped Rental
Scuba Diving
Shopping
Water-Skiing
Windsurfing
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
El Dorado Casitas Royale
Carretera Puerto Morelos-Paya del Carmen, Fracc IV Lote 15, Fracc III
+52 998 872 8030
Hotel Description
El Dorado Casitas Royale a Gourmet Inclusive Resort, by Karisma: True Luxury in Paradise
Take in the AAA Four Diamond luxury in the lush, secluded section of this expansive paradise nestled along the sugary shores of Playa
del Carmen at El Dorado Casitas Royale, a Spa Resort by Karisma. Voted one of Conde
Nast Traveler Readers' "Top 100 Hotels in the World," this adult-only retreat
offers an unparalleled luxurious experience that caters to your every need from the moment you step on the property.
Stroll hand in hand with your sweetheart along the resort's secluded sands
or get the wedding party together for a swim in the resort's natural, saltwater
pool. Looking to achieve the perfect bronze for your wedding? Surrender to the
sizzling Mexican sun on a lounger or slide into one of the resort's 12
freshwater pools and make your way to a swim-up bar for a cocktail... and since
there are 11 in-pool bars, chances are you won't have to float very far.
Eight gourmet restaurants and snack bars tempt your taste buds with
selections like the lobster lasagna from five-star D'Italia, fondue with a view
from La Fondue and the Pacific Rim cuisine of Kampai. For a unique show with
your meal, head to Fuentes-Culinary Theatre, where flat-screens give guests an
inside view of the work of Michelin-trained chefs. When twilight beckons, grab
your honeymoon-heartthrob and nestle into a swinging chair with a drink for
live music at Las Guacamayas, or sip premium martinis at the stylish Martini
Bar. If you're looking for more, there's always a 20-minute cab ride to the
heart of Cancun's nightlife.
Before tying the knot at the resort's stunning, beachfront wedding chapel,
do away with any pre-vow jitters with a body scrub and a beachfront sky massage
in a palapa overlooking the Caribbean. While you're there, take a lesson from
the pros, who'll teach you how to give your spouse-to-be a massage when you get
back to your Infinity Pool Swim-up Casita Suite. The suite has a private plunge
pool that leads to the lazy river, a jetted tub and exclusive perks; we
wouldn't blame you if you never left your room. But when you do, be assured
paradise is waiting.
This hotel is All-Inclusive
Features include:
All meals and snacks a la carte
Unlimited local alcoholic beverages and soft drinks
24-hour room service food and drink
Taxes and gratuities for all plan inclusions
DINING
This hotel includes unlimited food and drink, but some dining restrictions may
apply. Please check with the front desk for details.
Cocotal Restaurant
Type: International Hours: Continental Breakfast - daily, 6:30am-7am; Breakfast - daily,
7am-11am; Dinner - daily, 5:30pm-10pm Description: Cocotal serves a continental breakfast and an international
a la carte breakfast, as well as a gourmet dinner. Chef's menu is available.
Dress code: Elegant casual. Gentlemen are requested to wear
long pants and collared shirts.
D'Italia
Type: Contemporary Italian Hours: Daily, 6pm-10pm Description: Five-star gourmet service, featuring new takes on some
all-time favorites, like the lobster lasagna.
Dress code: Elegant casual. Gentlemen are requested to wear long pants
and collared shirts.
Kampai Type: Pacific Rim Hours: Breakfast - daily, 7am-11am; Lunch - daily, 12:30pm-3:30pm;
Dinner - daily, 6pm-10pm Description: Thai-inspired, oceanfront restaurant serving cuisine from
India, Vietnam, China and Japan.
Dress code: Elegant casual. Gentlemen are requested to wear long pants
and collared shirts.
La Isla Type: International Hours: Breakfast - daily, 7am-11:30am; Lunch - daily, 12:30pm-3:30pm;
Dinner - daily, 6pm-10pm Description: Open-air palapa serving a la carte, international cuisine
with a focus on Mediterranean cuisine at dinner. .
Dress code: Elegant casual. Gentlemen are requested to wear long pants
and collared shirts.
Jo Jo's Seaside Grill Type: Caribbean Hours: Daily, 11am-10pm Description: Open-air, seaside grill serving Caribbean favorites, from
authentic ceviche to traditional fish and chips. Dress code: Elegant casual. Gentlemen are requested to wear
long pants and collared shirts.
Fuentes - Culinary Theatre Type: Mexican Hours: Breakfast - daily, 7am-11am; Dinner - daily, 6pm-10pm Description: Five open kitchens under a 90-ft, domed, thatched roof.
Flat-screens display Michelin-trained chefs cooking specialties, featuring
Mexico's vast culinary heritage.
Dress code: Elegant casual. Gentlemen are requested to wear long pants
and collared shirts.
D'Italia Casitas Type: Italian Hours: Daily, 6pm-10pm Description: Serving authentic Italian cuisine in a luxury beachfront
setting.
Dress code: Elegant casual. Gentlemen are requested to wear long pants
and collared shirts.
Rincon Mexicano Type: Mexican Hours: Breakfast - daily, 7am-11am; Lunch - daily, noon-3pm; Dinner -
daily, 6pm-10pm Description: Serves delicious and authentic Mexican delicacies in a
relaxed atmosphere overlooking the gardens.
La Cabana Pizzeria Type: Snacks Hours: Daily, noon-5pm Description: Serves pizzas, burgers and gourmet snacks.
Las Olas Type: Snacks Hours: Daily, noon-4pm Description: Serves fresh salads and sandwiches.
All hours are subject to change.
BARS/NIGHTLIFE
Martinis Lobby Bar
Sip martinis at the sophisticated-chic Martini Bar, which offers a variety of
premium vodkas from around the world. Daily, noon-2am.
Las Guacamayas
Relax on one of the swinging chairs while savoring a cold drink. Choose between
a variety of beverages (cold Mexican beers, cheladas, exotic cocktails and aged
tequila and more) while enjoying live music. Daily, 5pm-2am.
Health Bar
Serving fresh fruit, juices, smoothies and sandwiches. Daily, 8am-4pm.
Beach Bar
Daily, 9am-2am.
Bellinis Bar
Daily, 6pm-10pm.
Swim-up Bars
Daily, 9am-5pm
La Isla
Las Fuentes
Pericos
Papagayos
Pelicanos
Colibri
Quetzal
Faisanes
Albatros
Gaviotas Seashore Bar
Tucanes
BEACH
Located in the heart of the Riviera Maya, facing the beautiful Mexican
Caribbean, El Dorado Royale has more than one mile of unspoiled Punta Brava
Beach for guests. Beach butlers offers guests everything they need from drinks
to magazines to picnic baskets.
POOLS
El Dorado Royale, A Spa Resort features 12 pools, one of which is a natural
saltwater pool. A lazy river meanders throughout the resort. The pools include
11 swim-up bars. Pool butlers provide everything from tanning lotion to drinks
to picnic baskets.
SPORTS/ACTIVITIES
Water
Kayaking
Pool volleyball
Snorkeling
Water aerobics
Available for an additional charge:
Wave runners
Parasailing
Scuba diving trips
Deep-sea fishing
Land
Air rifle shooting
Archery
Bike tour
Latin dance lessons
Tennis
Yoga classes
INTERNET
The El Dorado Royale Spa Resort offers Wi-Fi access in both public areas and
guest rooms for an additional charge.
SPA SERVICES
Spa Royale is a full-service spa, which is available to guests for an
additional fee. The spa offers a wide range of options for individuals and
couples. The signature Beachfront Sky Massage is the ultimate for couples. Full
beauty salon services are also available. Daily, 7am-9pm.
WEDDING SERVICES
If you've been dreaming to tie the knot in paradise, Karisma's "Always and Forever" wedding package is a great way to say "I do" in bliss. Package includes ceremony decor, services, reception, personal wedding planner and more. Please contact the resort directly for more information.
Honeymoon
The resort is perfect for a honeymoon, with its beach beds, private open-air
showers, candlelight dinners on the beach, gourmet restaurants and couples'
massages. Contact the resort directly for more information.
ADDITIONAL INFORMATION
Location
El Dorado Royale is located 16 miles or approximately 20 minutes from Cancun
International Airport (CUN).
Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and
Costa Rica may put limits on the use of motorized water sports and loud
music.
Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.
All hours, fees, amenities, information and services are subject to change
without notice.
