Resort Details

Dining
A wide selection of fantastic restaurants and bars are open to guests.
OnSite Dining
  • *BLOVED
    A la carte restaurant located next to the beach, with a beautiful view. Enjoy the best organic food. Serving breakfast, lunch, snacks and dinner. Exclusive for Privileged guest.
  • Adelita
    Mexican a la carte restaurant serving dinner.
  • La Palapa
    Buffet-style restaurant that serves breakfast, lunch and snacks.
  • Mamma Mia
    Italian a la carte restaurant serving dinner.
  • Rauxa Restaurant
    Rauxa Restaurant, its culinary concept combines the best flavours of the mexican, japanese and mediterranean cuisines. Reservation required for dinner.
  • Snack Bar Sorrento
    Terrace area next to the pool that offers snacks and salad bar, offering day service.
  • Stakeville
    Steak grill serving a la carte dinner.
  • Tao Cat

    Asian cuisine in a casual atmosphere, open air by a cenote.

  • Various Lounges/Bars
    - Margaritas: Lobby Bar
    - Tequila: Offer service to the pool and beach area with a large variety of cocktails.
    - Maa-Loo: Freshly made natural juices.
    - BLoved Bar: Exclusive for Privileged guests. 
    - BAqua: Pool swim-up bar, offers exquisite diversity of drinks in the pool.
A 24-hour front desk, concierge and laundry service are just a few of the amenities available.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • Bell staff/porter
  • Concierge desk
  • Elevators Not Available
  • Exercise gym
  • Gift/News stand†
  • Golf,Offsite†
  • Housekeeping - daily
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Bell staff/porter
  • Concierge desk
  • Elevators Not Available
  • Exercise gym
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Parking†
  • Pool
  • Restaurant
  • Room service†
  • Room service - limited hours†
  • Safe deposit box†
  • Spa†
  • Tour/sightseeing desk
  • Water sports†
Off-Site Amenities
  • Internet Access†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

With a variety of water sports, golf and a fitness center, there's no shortage of adventures.
On-Site Recreation
  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    This resort has 1 outdoor hot tub by the beach with a beautiful ocean view.
  • Motorized Water Sports †
    - Jet skis
    - Fishing
    - Scuba diving
    - Parasailing
  • Non-Motorized Water Sports
    - Scuba diving lessons (in the swimming pool)
    - Aerobics
    - Water polo
    - Volleyball
    - Football
    - Gym sessions
    - Dancing
    - Darts
    - paddle boards
  • Pool
    There is 1 big pool on-site with different areas for relaxing and sports.
  • Spa †
Off-Site Recreation
  • Golf †
    Golf course located within a mile of the property.
Off-Site Attraction
  • Playa Del Carmen
  • Tulum Xel-Ha

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 14209 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Until next time

    From the moment we arrived, everything about our stay was absolutely perfect – so perfect that we honestly didn’t want to go back home. The food was simply amazing, with so many delicious options that we looked forward to every meal. The beach was a dream, cleaned every single day from sargassum, so it was always beautiful, calm, and inviting. What really stood out to us was the staff – every single employee was excellent, friendly, and made us feel so welcome. A special thank you to Angels from the buffet, who was always so kind and attentive, making every visit there such a pleasure. The night entertainment was also fantastic, full of energy and fun, giving us something to look forward to after relaxing days by the beach. Our room was spotless, thanks to Claudia, our maid, who took care of it with so much attention every day. It made such a difference to come back after the beach or dinner to a perfectly clean and cozy space. The whole atmosphere of the resort was peaceful and pleasant, with the beach surrounded by beautiful jungle, which gave us the best mix of relaxation and nature. At other resorts, we’ve often found ourselves bored after just a few days, but here, it was completely different – we always had something to enjoy, and the time flew by way too quickly. We are already looking forward to returning, because this was truly one of the best vacations we’ve ever had.

    Sep 13, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fantastic Entertainment team

    Paulina, Charlie, Diego, Abraham and Eddie from the entertainment team were fantastic! Their energy was so charming and lively. They really added to my stay here.

    Sep 11, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fantastic resort

    Absolutely nothing to complain about! Fantastic location, exceptionally clean and the staff are all attentive and professional. The wildlife and jungle make it truly special.

    Sep 11, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing time at hotel from restaurant team and entertenments

    Tita was amazing her friendly smile. Edi always making everyone welcome, Diego Brighting the day. Quetzabel is the best person in the resort. Speakes any language and make everyone welcome!!! The pool bar guy who started 4 months ago and makes everyone welcome. We feel part of resort. Everyone is amazing but wish front desk would put the same effort the team at the pool does.

    Sep 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Paradise

    Excellent. Lovely. Amazing. Can think of so many beautiful words to describe this place. The beach is wonderful. The people who work cleaning the daily tons of seaweed are incredible. Since early they work so hard to clean it. The people at the hotel are amazing. Everything is very clean. The staff at the restaurants, especially Quetzabel wow what a sweet lady. . The front desk. The bellboy Carlos is an amazing guy. Everyone. Amazing. Also snorkeling is amazing. The coral reef is simply spectacular. We were able to see all kind of fishes

    Sep 09, 2025
Hotel Advisories
  • AdvisoryAdults only resort. Minimum check in age is 18 year round.
  • AdvisoryAdults only resort. Minimum check in age is 18 year round.
  • Advisory-Important information for our guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • Advisory-Important information for our guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation fee: 33.425 MXN (Approx. 1.78 USD) (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • Minimum Guest Age: 18
  • General Policies:

    This Is An Adults-Only Resort - The minimum age for all guests is 18 years old.  This is closely monitored, checking identification of all clients upon check-in.

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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