Resort Details

Dining
OnSite Dining
  • 5 o´CLOCK SOMEWHERE BAR & SWIM UP BAR
    As the lyrics go, “That sun is hot and that old clock is moving slow.” Indeed, it is 5 o´Clock Somewhere. A staple of any Margaritaville®  experience. Relax in the pool or poolside and savor casual cocktails, a cold beer or sparkling wine and of course, the world-famous Margaritaville® margaritas. Sit in the swings at the bar or relax poolside.
  • FRANK & LOLA’S - ITALIAN TRATTORIA
    “Lola loves Frank, Frankie loves Lola, on their second honeymoon in Pensacola” Handcrafted, authentic and exquisitely prepared Italian dishes. Whether featuring locally sourced seafood or prosciutto from Parma, the cuisine is created and served to make you feel at home and includes a fresh selection of antipasto, pasta, meat and seafood and delicious pizza from our wood-burning pizza oven. Located on the lower-level plaza, Frank & Lola offers both indoor and outdoor seating.
  • JOE MERCHANT’S
    A unique setup that puts you in control of your in-room refreshment center. Our easy-to-use Joe Merchant point system allows you to customize your in-room experience according to your and your family’s preferences. Joe Merchant’s is also the place for a freshly brewed Mexican coffee while you peruse our extensive beverage and snack offer. The product list is available in each room.
  • JWB STEAKHOUSE
    Each aspect of a visit to JWB Steakhouse is designed to be much more than just a dining experience, it’s part visit to your small-town butcher and part theater. At JWB, guests are invited to step into the aging room where our restaurant team will gladly and carefully explain everything one needs to know about delicately aged cuts, of custom-raised northern Mexico and US beef as well as a selection of other artisanraised proteins. Choose your cut, the size and once weighed, let our chefs do their magic.
  • LANDSHARK - BREWERY & GRILL
    With its brick and industrial design, LandShark redefines one of Margaritaville’s signature restaurants. With two terraces overlooking the calm waters, it’s the ideal place to enjoy an Artesanal lager, brewed right on-site, or one of our succulent freshly-grilled specialties. Come and say hello to our brewmaster, enjoy a beer sampler tray, or join us in the evening for a beer-matching menu, live music or to watch your favorite sport on the screens
  • LICENSE TO CHILL, WET FEET BAR & BEACHSIDE GRILL
    “License to chill, and I believe I will” In a chilled atmosphere just steps from the pool and the Caribbean Sea, guests can enjoy the cool sea breeze, sip a freshly made cocktail and lunch on casual fare including a delicious selection of seaside salads, burgers and other tempting delicacies. Stay cool while taking in the sun, and step in our wet feet bar where tables are in shallow water, another one-of-a-kind Margaritaville® experience.
  • S.O.S. SWIM UP BAR (STRANDED ON A SAND BAR)
    Climb to the top of the island tonight, I want to count the stars. I feel like I’m stranded on a sand bar”. Walk over or simply swim from one of our swim-up rooms. Enjoy refreshing in-pool or poolside beverages throughout the day, with a wide selection of non-alcoholic and alcoholic options.
  • SALTED RIM – MARGARITA BAR & LOUNGE
    Tequila, Margarita and “Salted Rims”….that’s what it’s all about. Salted Rim is a celebration of the agave plant in Mexico, which after distillation transforms itself into not only the most known Mexican beverage, tequila, but also the lesser-known Bacanora and increasingly popular Mezcal. They are all unique in their production and history.
    Located in the main lobby overlooking the property, guests can revel in Caribbean elegance with the finest lounge service, authentic and extensive selection of tequilas, mezcals and bacanoras, to create their favorite Margarita, blended, frozen, shaken, as well as other more adventurous creations. A menu is available, although our mixologists are ready to display their innovative bartending skills and prepare new and exciting concoctions.
  • THE BOATHOUSE
    The Boathouse takes all-day dining to new heights with inventive culinary creations and an international food display with a wide variety of dishes cooked or baked to order, all to be enjoyed in an upscale yet casual atmosphere.
On-Site Amenities
  • 24-hour room service†
  • Accessible parking†
  • Accessible rooms†
  • Air conditioning
  • Baggage hold†
  • Ballroom†
  • Currency exchange†
  • Internet services†
  • Laundry Facilities†
  • Live entertainment†
  • 24-hour room service†
  • Accessible parking†
  • Accessible rooms†
  • Air conditioning
  • Baggage hold†
  • Ballroom†
  • Currency exchange†
  • Internet services†
  • Laundry Facilities†
  • Live entertainment†
  • Pool†

† Fees may apply

On-Site Recreation
  • General †
    • Daily Pool Parties with Local Bands and a DJ
    • Pickleball tournament
    • LIVE MUSIC
    • Ping-pong
  • Golf †
  • Pool †
    3 free-form swimming pools
  • Spa †
  • Volleyball †

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 1808 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent, but not without issues

    Lovely rooms, well laid out and very comfortable. Plenty of space to store items so you can keep it nice and tidy. The cleaners were efficient and effective everyday, just be sure to hit the switch at the door that marks the room as ready for cleaning. The staff at the resort are amazing, super friendly from Sergio the evening fry cook who ends up giving everyone he meets a pet name (mine was commandante). from Isme, Maria, and Daniel the day time Bar staff who were always happy to fetch drinks, come back with a smile, chatty, and friendly to Gabino and Carlos the morning and evening waiters at the buffet who always did their best to make sure you never went without a drink (coffee, or other). Love them all. Overall most of the noise quietens down by 17:00-18:00 most of the partying happens during the day. It does suffer from having nowhere to really escape for some peace and quiet as overall the resort is quite small. With 4-5 restaurants, your evening options for a meal are a bit limited especially as 2 of them you need to book in advance. This alleviated by good room service, and the fact the buffet has multiple theme nights so there always feels like there plenty of variety. Breakfast, however does feel a little medium, pretty samey, decent enough but if you want an omelette get there early or be prepared to queue. Atmosphere is a chilled resort with a bit of a party atmosphere, so its a nice mix of both worlds without being massively overwhelming. As for location, the ocean view is lovely but be warned, the beach washed away in a hurricane last year, and the stairs to ocean were washed away this year in a hurricane, they are working with the Mexican government to solve this..... buuuut it will be a while, I would be interested in returning in the future to see how this develops. Overall, I had a great time, its a resort not without problems, but the staff are lovely, the service is excellent, and the cocktails plentiful. If youre looking for a place with a bit of a party atmosphere, and but also some quiet evenings to relax. I highly reccomend.

    Dec 02, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Wouldn't go back. Charged for things we didn't use

    Hotel over all was very clean and friendly staff however food and drink quality requires improvement. there is no beach but we knew this prior to booking. The water has a sewage smell to it. We couldn't get booked into the restaurants after a fuss we managed to get the steak house the last night of our stay and what a disappointment. The Steak house presentation was nice but the steak was fatty and chewy. Check out is a joke, we were charged for things we never watched. Raised the issue at reception at the time to be told due to a fault movies weren't available until morning yet we were charged - they don't care just want money. We won't return and I don't recommend this resort to others much better hotels around that appreciate their guests.

    Dec 01, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Traveling as a solo female.

    This was my very first solo trip and I couldn’t have asked for a better resort. No, there isn’t a beach. It was washed out by a hurricane. For me, it didn’t matter as I’m not a big ocean / beach person anyway. The property was very well maintained. It’s not overly large, so restaurants and bars are only steps away. The staff is absolutely amazing. As a female traveling solo, I was very well taken care of. Ismarai from the pool bar, Carlos Sanchez from Boathouse Restaurant and Victor / Rafael from Salted Rim were all super amazing. The food was great in all restaurants. My only complaint would be the noise levels overnight. I know we can’t control the party people, but the carts that room service used were super loud and always disrupted my sleep so bring really good ear plugs. All in all it was fantastic and I look forward to returning.

    Nov 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Exceptional 5 star spa experience.

    Our group of three couples recently visited the Margaritaville Island Reserve Spa, and had the most amazing experience. We were greeted by an amazing front desk team — Carlos, Alexis, David, and Eleanor — all of whom were professional and kind. They made us feel welcomed, relaxed, and taken care of from the start. We then proceeded to the hydrotherapy area, where our attendant Alexis went above and beyond. This pre-relaxation experience set us up for what was next. Each couple enjoyed a 50-minute massage, and we cannot say enough about Ana and Wendy. Calling their massages “5-star” doesn’t even do them justice. This spa delivered on every level and we will be back.

    Nov 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Can’t wait to return

    Beautiful property Joaquin and Karen our butlers were awesome Zenny was very helpful Reyes amazing poolside server Spa was very nice with one of best massages we have had Frank and Lola chef and staff top notch

    Nov 29, 2025
Hotel Advisories
  • AdvisoryThe Municipality of Rivera Maya will be charging an Eco Tax of 32.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Guest Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

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