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InfoCustomer ReviewsQuestions & Answers
Did the hustle and bustle of your last vacation leave you worn out and in need
of some serious "R and R?" Get away to t
...
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Did the hustle and bustle of your last vacation leave you worn out and in need
of some serious "R and R?" Get away to the intimate Azul Beach, by Karisma where all
inclusive fun and gourmet dining combine with the beauty of Puerto Morelos,
Mexico for a memorable vacation.
Less
"There's nothing I can say other than it has been the best all-inclusive resort experience we have ever had in the Riviera Maya (and we've been to many).
A couple of notes, though:
1. The food/drink op..." – NYCTexan
15 out of 17 (88%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.4
Service
4.5
Beaches & Pools
4.3
Dining Options
4.2
Room Comfort
4.6
"There's nothing I can say other than it has been the best all-inclusive resort experience we have ever had in the Riviera Maya (and we've been to many).
A couple of notes, though:
1. The food/drink op..." – NYCTexan
15 out of 17 (88%) customers would recommend this product to a friend.
All Customer Reviews
Loading...1-4 of 14 reviews. Sort by
September 14, 2017
Last minute trip
We booked this trip quickly because we had to cancel another vacation due to hurricane Irma. Upon arrival we were treated very well. The next day they tried pressuring us into purchasing a timeshare with the resort and when we told them we were not interested they got aggressive and angry. The restaurants were good, but they always closed 1 or 2 of the restaurants at night and didn't give you any options other than 2 places, and at times there was actually a wait because they had everything else closed. At night the mosquitoes were absolutely terrible and felt like we were stuck in our room so we wouldn't be eaten up with big bites. I did enjoy the trip overall, but I would not go back.
Everybody in my family loved our vacation to Azul Beach Riviera Maya in Cancun. The resort was beautiful and the staff very friendly. The food was excellent. We had many age groups to satisfy from teenagers to middle age to elderly and everybody was perfectly happy. If you have teenage kids, an "all-inclusive" resort is the place to be! They will thrill to order their own drinks and snacks and generally roam around without oversight, pretending to be independent. You will be thrilled to relax and not constantly feed or entertain them. We plan to go back again some day.
The only downside was that It was very warm and humid when we went ( July ) so if you can, maybe go another month. But there is plenty of air conditioning in the rooms and the restaurants and when you're on the beach, the ocean breeze keeps you cool.
This was also the first time we selected a "package deal" and I felt like Cheap Caribbean did a great job booking everything. No problems at all. I particularly liked the fact I could see and manage my airline reservations under my United Airlines account.
From:San Diego, CA Age:45-54 Travel:1-2 trips/year
June 24, 2017
Hidden Gem
This is a fantastic resort, with an outstanding staff, all the way around.. from the spa to the restaurants... would definitely return. family vacation for about 4 nights .. perfect amount of time.. beds for the beach always available - as long as we went to front desk the night before, we had a spot the next day... so every day we had a spot !
They try to sell you a "time share" - that is the only negative statement I can make...
My kids and I had a wonderful time at Azul Beach. We loved the location, quietness, family-friendly atmosphere, and the amazing service. The reasons I didn't give 5 palms everywhere are as follows:
- for a resort that prides itself on being "gourmet", we were disappointed in the food. Most of it was fine, not excellent, but some desserts completely inedible. However presentation of the food was top notch
- The hotel tries in many ways to sell you additional services, for the spa or tours. It can get a little bit annoying.
- The beach had a lot of algae. It didn't prevent us from swimming in the turquoise blue waters, but wasn't ideal. It may have been due to the season, as I've heard other guests say they had not had that issue before.
Ask questions. Share answers. Get advice.
What's the best excursion? How much should you tip?
Ask a question about Azul Beach Resort Riviera Maya by Karisma or help someone else answer theirs.
Can you answer these questions?
10 questions, 23 answers.
Is there decent snorkeling at the Azul Beach Hotel in Riviera Maya?2 answers
5 years, 62 months ago
LizL
The resort does offer snorkeling on property. The quality of snorkeling can depend on water conditions, the time of year, and storm activity in the area.
KristinCC
NO !, beach is very weedy, but no rocks or corals like ti is in Playa or Tulum.
Kalamari2233
Does this property have a sand beach appropriate for children?2 answers
5 years, 61 months ago
Winter Traveler
The Azulitos Kid's Club has equipment and special programs for children ages 4 to 12. Kids can sing, listen to stories, play on the equipment, build sandcastles, watch videos or participate in activities like face-painting, crafts, mini-yoga and treasure hunts. The Kid's Club is open daily 9am-5pm, (hours subject to change), but closes for lunch.
MariaCC
yes and no. problem is the beach has few shady areas and they are all reserved a day before. It may be too sunny for the kids without shades.
Kalamari2233
how much are basic wedding services, no frills only the couple2 answers
4 years, 59 months ago
San Marcos, Texas
For pricing on wedding services, you will want to contact the hotel directly. You may also be able to find more information on the hotel website. Cheap Caribbean does not coordinate weddings, therefore we do not have access to the pricing structure.
KateHCC
one wedding we observe was very poorly executed.. Right int he middle, amplifier stopped working, guests were unable to hear what the wedding rep was saying. Looked very poor and cheesy wedding.
Kalamari2233
Does this resort have a swim-up bar?2 answers
The photos CLEARLY show no swim-up pool bar, however, the property description indicates there is a swim-up bar.
4 years, 55 months ago
USA
This beachfront resort on the Mexican Caribbean includes three outdoor pools, including one with a swim-up bar and a children's pool
KristenCC
Yes- there are 2 swim up bars that are on the property
AdventuresofBandV
Does this resort offer snorkeling as an excursion?3 answers
3 years, 48 months ago
Tom
Snorkeling is available on property. Cheap Caribbean also offers snorkeling excursions at an additional cost. To learn about these excursions, please call 1-800-915-2322 and speak with a sales agent.
AlixCC
A vendor is on site to offer excursions, including snorkeling, for a fee. There are snorkels and masks available from the hotel for snorkeling along their shoreline.
NYCTexan
Yes.
KathyRo
How is the resort for older teens?2 answers
2 years, 30 months ago
Eileen
There are nightly theme shows and live entertainment which would be great for that age bracket.
CCGreg
not much fun older teens. Mostly families with small kids. No clubs or dance events from what i observed..
Kalamari2233
Beach Access and Condition?3 answers
Is there swimming at the Beach here and, if so, what is the condition of the sand?
2 years, 29 months ago
Mentor Ohio
The beach is swim-able given the right ocean conditions, however, this can change day to day. The sand is yellow-ish white, fine grained.
CCGreg
1st 10-15 feet is sandy, than muddy floor with seaweeds on the sea surface..
Kalamari2233
Yes there is swimming and the sand is very soft and very clean. They rake the seaweed off the beach every morning.
Briheart
Is the beach at the resort rocky?5 answers
1 year, 16 months ago
Jb
No, this beach is not particularly rocky. It is located on 328 feet of white sand beach overlooking the crystalline waters of the Caribbean Sea.
JeannieCC
No it's actually quite nice for walking along the beach and wading in the water if you don't mind stepping over a bit of beach debris.. I found this to be more problematic in other Mexican resorts I've visited over the last 2 years.
Aljo
no rocks, but water has muddy floor at certain parts, too much sea weed..
Kalamari2233
Not at all. My kid did step on a starfish that was highly painful in the water, however so I'd recommend water shoes.
Singlemama
No, not rocky at all.
KathyRo
Kids club - age?1 answer
So i see many reviews saying the kids club wouldnt accommodate their almost 4 year old (without paying extra)... why not just say they are four? Its a rounding error sometimes!
8 months ago
NM
Please check with the resort directly as there may be restrictions. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
are there many umbrellas on the beach?1 answer
I need shade on the beach. How many umbrellas are left on the beach so that I can get one at will?
1 month ago
jack
The resort does have umbrellas and may be first come first serve. Please speak with the resort directly in regards to reserving one. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
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Room Information
Azul Beach Resort has 97 air-conditioned guestrooms located on, or steps away from, the secluded shores of Bahia Petempich. Rooms are decorated in warm, natural tones and have marble floors and garden or sea views, flat-screen TVs, in-room safes, bottled water, coffeemakers, bathrobes, and minibars. Refrigerators are available on request.
It's hard to decide what we love most, but it might be the lobster menu at Blue Restaurant or the super-luxurious hanging beds at Aquanox Bar. If you are looking for a great place to get away from it all, set your sights on Azul Beach Resort.
What We'd Change
It would be great if the Kid's Club stayed open later with Agavero's Tequila Lounge beckoning, but there's time to party with two other bars opening at 10am.
Why You Should Go
The Azul Beach Resort Riviera Maya, by Karisma is super hip and laid-back. It has all the amenities you want and an intimate setting.
Available Amenities
Tour Assistance
Car Rental Available
Beach
Volleyball
Babysitting/Child Care ($)
Children's Activities
Children's Pool
Concierge Services
Cribs Available on Request
Currency Exchange
Daily Maid Service
Fitness/Exercise Room
Gift Shop
Jacuzzi
Kayaks
Kids Club
Laundry Services ($)
Lounge Chairs/Umbrellas
Nightly Entertainment
Playground
Scuba Certification ($)
Snorkeling
Swim-Up Bar(s)
Internet Access ($)
Swimming Pool(s)
Shuttle Service
Fishing
Aerobics
24 Hour Front Desk
24 Hour All-Inclusive
Wedding Services
Poolside Bar
Steam Room
Parking
Dance Classes
Spanish Lessons
Medical Services ($)
Parasailing ($)
Water Polo
Ping Pong
Scuba Lessons
4 Restaurants
3 Bars/Lounges
Porter/Bellhop
Shopping
Multilingual Staff
Snack Bar
Computer Rental ($)
Audio-Visual Equipment ($)
Yoga
Beach Towels
Spa Services ($)
Dry Cleaning Services ($)
24 Hour Room Service
Business Services ($)
Pillow Menu
Honeymoon Packages ($)
Aqua Aerobics
Beach Volleyball
Tour Desk
Beach Towels
Pool Towels (complimentary)
Beauty Salon ($)
Banquet Facilities ($)
Nearby Excursions & Attractions
Beach
Dining
Golf Course(s)
Helicopter/Airplane Rides
Horseback Riding
Jet Ski Rentals
Mayan Ruins
Medical Facilities
Parasailing
Scooter/Moped Rental
Scuba Diving
Shopping
Water-Skiing
Windsurfing
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Azul Beach Resort Riviera Maya by Karisma
Carretera Federal Chetumal, Puerto Juarez, Km 27.5
+52 998 872 8080
Hotel Description
Azul Beach Resort Riviera Maya, by Karisma: Get Away From the Usual
Getaway
We've got an exclusive deal if you're traveling with your kids. Azul Beach Resort Riviera Maya is offering all kinds of fun for the kids, like in-room camping with a camping kit, book, lamp, stuffed toy, and in-room movies with popcorn, snacks, cookies & milk. The kids will also get to enjoy fun activities around the resort like face painting, cooking classes and their own welcome "mocktail". (*only for travel dates - 8/1/17-12/31/17.)
Did the hustle and bustle of your last vacation leave you worn out and in need
of some serious "R and R?" Get away to the intimate, Azul Beach Resort where all
inclusive fun and gourmet dining combine with the beauty of Puerto Morelos,
Mexico for a memorable vacation.
Saunter along 328 ft of soft sands to commandeer a Bali beach bed where you
will be greeted by one of the resort's beach butlers for all your
lazy-day-in-the-sun needs, including, of course, the refreshing libations of
your choice. Or, float over to the swim-up bar in one of the resort's three
shimmering pools for your sugar-rimmed cocktail. The kids can find their bit of
heaven in the children's pool. Feeling a bit more energetic? There's also
snorkeling and kayaking waiting for you.
Celebrate your legendary achievement of never-before-seen levels of
relaxation under the thatched roof of Blue Terrace, where steak and seafood are
cooked before your eyes. Or, indulge at Blue Restaurant with five separate
dinner menus, including vegetarian delights for the herbivores in the crew, a
kid's menu and even a South Beach Diet menu for the strong-willed. There's a
knowledgeable and super-friendly sommelier to help you pair fine wine with the
a la carte delicacies. After dinner, head over to Agavero Tequila Lounge where
more than 30 varieties of tequila are at your fingertips and you and your
partner can dance the night away.
There's no better way to enjoy vacation than a day spent at the beachside
spa for a bit of pampering. Try a massage on the beach, a rejuvenating hot
stone massage or aromatherapy treatment. Don't worry about the kids, the
resort's kids club will keep them happily entertained. And did you know that
the resort has baby-sized bathrobes, bottle warmers and other infant needs
available should you need them?
This hotel is All-Inclusive.
Features include:
All meals and snacks a la carte
Unlimited local alcoholic beverages including house wine and selection of
international premium-brand alcoholic beverages
Unlimited non-alcoholic beverages
24-hour room service food and drink
Mini bar with beer, water & soft drinks (restocked daily)
Non-Motorized water sports and land sports
Taxes and gratuities for all plan inclusions
DINING
This hotel includes unlimited food and drinks, but some dining restrictions may
apply. Please check with the front desk for details.
Blue International Restaurant Type: International Hours: Breakfast - daily 7am-noon; Lunch - daily noon-5pm; Dinner -
daily 5pm-midnight Description: This a la carte restaurant offers five separate dinner
menus in addition to an international menu, including an all-lobster menu, a
low-carb/low-fat menu, a chef's choice menu, a vegetarian menu, and a South
Beach Diet menu. Special kid's menu also available.
Tainan Restaurant
Type: Asian Hours: Daily, 5pm-10pm Description: Featuring Asian-inspired cuisine that is served in generous
portions and feature the finest authentic ingredients.
Chil Restaurant Type: Mexican Hours: Lunch - daily, 11am-4pm; Dinner - daily, 6pm-10pm Description: Chil offers contemporary Mexican cuisine with a Caribbean
flair served on a terrace with views of the Caribbean Sea.
Roma Restaurant Type: Italian Hours: Dinner, 6pm-10pm Description: Highlights of this restaurant include northern Italian
cuisine prepared on the spot, family-friendly service and celebrated wines in
an elegant setting.
La Mancha Energy Bar Type: Snacks Hours: Daily, 10am-5pm Description: Snacks and beverages such as smoothies, iced tea, espresso,
sandwiches, brownies, cookies and ice cream are served.
All hours are subject to change.
BARS/NIGHTLIFE
Agavero Tequila Lounge
More than 30 tequilas and a variety of drinks are offered. This vintage Mexican
bar has a frozen bar top to keep your tequila at the perfect temperature.
Reposado- and Blanco-style tequilas are served straight, mixed and frozen.
Daily, 5pm-1am.
Aquanox Bar
Guests sip tropical drinks while taking in ocean views from hanging beds in
this thatched-roof lounge and swim-up bar. Daily, 10am-11pm.
Chil Bar
Caribbean drinks are prepared with a wide selection of International spirits
for you to consume near the pool under this thatched-roof bar. Daily,
11am-6pm.
Bubble Swim-Up Bar
Caribbean alcoholic and non-alcoholic beverages are prepared with a wide
selection of fruits and spirits. Daily, 10am-5pm
Night Life
Each night, the resort provides entertaining shows for the family, including
theme shows and live music.
BEACH
Azul Beach Resort is located on 328 feet of white sand beach overlooking the
crystalline waters of the Caribbean Sea. Beachfront amenities include cabanas
equipped with four-poster beds and drapes and beach butlers offering mineral
water, vaporizers, refreshments, tanning products, towel service and reading
materials.
POOLS
This beachfront resort on the Mexican Caribbean includes three outdoor pools,
including one with a swim-up bar and a children's pool.
SPORTS/ACTIVITIES
Water
Snorkeling
Kayaks
Paddleboats
Scuba diving
Water aerobics
Land
Fitness center
Ping-pong
Beach volleyball
Flag football
Yoga
Golf
The course at Riviera Cancun Golf and Resorts is a 25-minute drive from the
resort.
INTERNET
Internet connection is available in guest rooms and in the Internet Cafe for an
additional fee.
SPA SERVICES
The spa at Azul Beach Resort Riviera Maya offers massages on the beach, day or night, or in
the privacy of your room. Other services include couples treatments,
aromatherapy, hot stone massage and even treatments for kids.
WEDDING/HONEYMOON
If you've been wanting to tie the knot in paradise, Karisma's "Always and Forever" wedding package is a great way to say "I do" in bliss. Package includes ceremony decor, services, reception, personal wedding planner and more. Please contact the resort directly for more information.
CHILD CARE
The Azulitos Kid's Club has equipment and special programs for children ages 4
to 12. Kids can sing, listen to stories, play on the equipment, build
sandcastles, watch videos or participate in activities like face-painting,
crafts, mini-yoga and treasure hunts. The Kid's Club is open daily 9am-5pm,
(hours subject to change), but closes for lunch. Parents may choose to stay
with their children if they wish; children under the age of 4 are welcome with
a parent or babysitter.
Azul Beach Resort Riviera Maya, by Karisma takes pride in offering the best for children so that
parents needn't worry, including a full day program of planned activities. The
club also provides strollers, cribs, baby baths, baby bottle warmers, baby
bottle sterilizers and even baby bathrobes.
ADDITIONAL INFORMATION
Location
Azul Beach Resort Riviera Maya, by Karisma is located approximately 20 minutes (18 miles)
from Cancun International Airport (CUN).
Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
Minimum Stay
A 3-night minimum stay is required at this resort.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and
Costa Rica may put limits on the use of motorized water sports and loud
music.
All hours, fees, amenities, information and services are subject to change
without notice.
