Resort Details
- 5 o´CLOCK SOMEWHERE BAR & SWIM UP BARAs the lyrics go, “That sun is hot and that old clock is moving slow.” Indeed, it is 5 o´Clock Somewhere. A staple of any Margaritaville® experience. Relax in the pool or poolside and savor casual cocktails, a cold beer or sparkling wine and of course, the world-famous Margaritaville® margaritas. Sit in the swings at the bar or relax poolside.
- FRANK & LOLA’S - ITALIAN TRATTORIA“Lola loves Frank, Frankie loves Lola, on their second honeymoon in Pensacola” Handcrafted, authentic and exquisitely prepared Italian dishes. Whether featuring locally sourced seafood or prosciutto from Parma, the cuisine is created and served to make you feel at home and includes a fresh selection of antipasto, pasta, meat and seafood and delicious pizza from our wood-burning pizza oven. Located on the lower-level plaza, Frank & Lola offers both indoor and outdoor seating.
- JOE MERCHANT’SA unique setup that puts you in control of your in-room refreshment center. Our easy-to-use Joe Merchant point system allows you to customize your in-room experience according to your and your family’s preferences. Joe Merchant’s is also the place for a freshly brewed Mexican coffee while you peruse our extensive beverage and snack offer. The product list is available in each room.
- JWB STEAKHOUSEEach aspect of a visit to JWB Steakhouse is designed to be much more than just a dining experience, it’s part visit to your small-town butcher and part theater. At JWB, guests are invited to step into the aging room where our restaurant team will gladly and carefully explain everything one needs to know about delicately aged cuts, of custom-raised northern Mexico and US beef as well as a selection of other artisanraised proteins. Choose your cut, the size and once weighed, let our chefs do their magic.
- LANDSHARK - BREWERY & GRILLWith its brick and industrial design, LandShark redefines one of Margaritaville’s signature restaurants. With two terraces overlooking the calm waters, it’s the ideal place to enjoy an Artesanal lager, brewed right on-site, or one of our succulent freshly-grilled specialties. Come and say hello to our brewmaster, enjoy a beer sampler tray, or join us in the evening for a beer-matching menu, live music or to watch your favorite sport on the screens
- LICENSE TO CHILL, WET FEET BAR & BEACHSIDE GRILL“License to chill, and I believe I will” In a chilled atmosphere just steps from the pool and the Caribbean Sea, guests can enjoy the cool sea breeze, sip a freshly made cocktail and lunch on casual fare including a delicious selection of seaside salads, burgers and other tempting delicacies. Stay cool while taking in the sun, and step in our wet feet bar where tables are in shallow water, another one-of-a-kind Margaritaville® experience.
- S.O.S. SWIM UP BAR (STRANDED ON A SAND BAR)Climb to the top of the island tonight, I want to count the stars. I feel like I’m stranded on a sand bar”. Walk over or simply swim from one of our swim-up rooms. Enjoy refreshing in-pool or poolside beverages throughout the day, with a wide selection of non-alcoholic and alcoholic options.
- SALTED RIM – MARGARITA BAR & LOUNGETequila, Margarita and “Salted Rims”….that’s what it’s all about. Salted Rim is a celebration of the agave plant in Mexico, which after distillation transforms itself into not only the most known Mexican beverage, tequila, but also the lesser-known Bacanora and increasingly popular Mezcal. They are all unique in their production and history.Located in the main lobby overlooking the property, guests can revel in Caribbean elegance with the finest lounge service, authentic and extensive selection of tequilas, mezcals and bacanoras, to create their favorite Margarita, blended, frozen, shaken, as well as other more adventurous creations. A menu is available, although our mixologists are ready to display their innovative bartending skills and prepare new and exciting concoctions.
- THE BOATHOUSEThe Boathouse takes all-day dining to new heights with inventive culinary creations and an international food display with a wide variety of dishes cooked or baked to order, all to be enjoyed in an upscale yet casual atmosphere.
- 24-hour room service†
- Accessible parking†
- Accessible rooms†
- Air conditioning
- Baggage hold†
- Ballroom†
- Currency exchange†
- Internet services†
- Laundry Facilities†
- Live entertainment†
- 24-hour room service†
- Accessible parking†
- Accessible rooms†
- Air conditioning
- Baggage hold†
- Ballroom†
- Currency exchange†
- Internet services†
- Laundry Facilities†
- Live entertainment†
- Pool†
† Fees may apply
- General †• Daily Pool Parties with Local Bands and a DJ• Pickleball tournament• LIVE MUSIC• Ping-pong
- Golf †
- Pool †3 free-form swimming pools
- Spa †
- Volleyball †
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1808 reviews
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Nov 30, 2025Traveling as a solo female.
This was my very first solo trip and I couldn’t have asked for a better resort. No, there isn’t a beach. It was washed out by a hurricane. For me, it didn’t matter as I’m not a big ocean / beach person anyway. The property was very well maintained. It’s not overly large, so restaurants and bars are only steps away. The staff is absolutely amazing. As a female traveling solo, I was very well taken care of. Ismarai from the pool bar, Carlos Sanchez from Boathouse Restaurant and Victor / Rafael from Salted Rim were all super amazing. The food was great in all restaurants. My only complaint would be the noise levels overnight. I know we can’t control the party people, but the carts that room service used were super loud and always disrupted my sleep so bring really good ear plugs. All in all it was fantastic and I look forward to returning.
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Nov 30, 2025Exceptional 5 star spa experience.
Our group of three couples recently visited the Margaritaville Island Reserve Spa, and had the most amazing experience. We were greeted by an amazing front desk team — Carlos, Alexis, David, and Eleanor — all of whom were professional and kind. They made us feel welcomed, relaxed, and taken care of from the start. We then proceeded to the hydrotherapy area, where our attendant Alexis went above and beyond. This pre-relaxation experience set us up for what was next. Each couple enjoyed a 50-minute massage, and we cannot say enough about Ana and Wendy. Calling their massages “5-star” doesn’t even do them justice. This spa delivered on every level and we will be back.
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Nov 29, 2025
Can’t wait to return
Beautiful property Joaquin and Karen our butlers were awesome Zenny was very helpful Reyes amazing poolside server Spa was very nice with one of best massages we have had Frank and Lola chef and staff top notch
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Nov 28, 2025
Margaritaville adults only. Entertainment
The entertainment team is amazing especially Angel and Qatel ( I apologize if I spelled her name wrong). They make this environment super fun. I will definitely go back here. Greeeat job guys. Keep up the good work. Jose Ruiz.
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Nov 27, 2025Good but not great...
so my first tip is to get a private transfer from the airport as it takes a long time to get your suitcase and you end up waiting for everyone else to do the same. it's only a 20 min drive from the airport and I costed Uber at less than $20, and you'll get there much quicker than the main transfer bus which was hot and tiny, so legroom at all. Then to first impressions: we arrived at 5pm and the place was dead, it was really eerie. we were allocated our room which had a fusty smell and a really awful view of just a path and some overgrown branches. I had emailed the hotel 2 weeks prior to arrival and requested a twin room as we were 2 friends travelling but no, of course we had a double bed, so off we trudged to reception only to be told that that type of room doesn't have twin beds, so we swapped for a pool view room at $180 extra cost. Just time consuming, expensive and unnecessary if they'd answered my email in the first place. First impressions of the Boathouse for first dinner was that it was freezing inside, but we did get used to it eventually. we also found the Landshark really cold indoors too, I don't know why they crank the aircon up so much. it was much more comfortable to sit outside. Food in these 2 places was OK, nothing special. and oh my god, please make the porridge hotter! the 2 a la carte restaurants were generally OK, but the service was a bit hit and miss and portion size in the Italian was laughable, so make sure you order lots of courses. Now on to drink - it took me 6 days to actually get a Pina Colada - in Mexico. ridiculous. the bars just kept running out of everything and you had to go over to another bar to try and get what you want. the wine was passable but not that nice. Atmosphere - this improved as the days went by and we met some really nice people but some days the main pool was really noisy and just full of drunk people from about 4pm onwards. we stayed at the quieter pool but you could still hear the music/cackling all the time. sunbeds weren't an issue supply wise but because of the seaweed/beach issue, it was impossible to sunbathe near the beach due to the awful sulphur smell. and the sea was disgusting, just black/brown like an oilspill had happened. I knew about the lack of beach but I did not expect to see black water lapping at the hotel wall. In general, I have been to much nicer hotels for much less money and I'm really disappointed I didn't go with my gut feeling and book El Dorado Royale as I've been there before and it's just so much better than Margaritaville. if any UK people are reading this review, it reminded me of Butlins! Just no touches of luxury anywhere and the sunbeds were uncomfortable. The room was freezing every time we walked in, the cleaners should just keep the aircon off while you're not in the room but they kept turning it back on! What else.... oh the coffee shop where you're supposed to go and choose whatever drinks you want for your room. Well that's fine if you only like beer and plain/cheese crisps. there was nothing else! we couldn't even have a bottle of wine from there without paying. the concept just didn't work for us. Despite all of the above, we did get settled in to the vibe and enjoyed the good parts, but they were too few and far between for me to every go back to this resort, even with a beach. A lot of people seemed to be of the same opinion which is not reflected in these reviews, which I find a bit strange so i wanted to give an honest review of what we experienced.
- AdvisoryThe Municipality of Rivera Maya will be charging an Eco Tax of 32.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Guest Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.