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Ocean Maya Royale

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $569 All-Inclusive
Info Customer Reviews Questions & Answers

It's been a hard-day's night, and you've been working like a dog, so cash it in and escape to Ocean Maya Royale to indu ... More

Customer Rating 117 Reviews
Value
 
4.4
Service
 
4.4
Beaches & Pools
 
3.9
Dining Options
 
3.9
Room Comfort
 
4.0
4.2 out of 5
"This was a great trip. Everything we expected. They upgraded our room and it was spectacular. Private balcony in the jungle with cotamundis everywhere. I recommend it :)" – LuckyMe
112 out of 128 (88%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.4
Service
 
4.4
Beaches & Pools
 
3.9
Dining Options
 
3.9
Room Comfort
 
4.0
4.2 out of 5
"This was a great trip. Everything we expected. They upgraded our room and it was spectacular. Private balcony in the jungle with cotamundis everywhere. I recommend it :)" – LuckyMe
112 out of 128 (88%) customers would recommend this product to a friend.
Hotel Lobby Heaven!!! fountain to the lobby Beach Chair Coati Pier looking back towards beach & Italian restaurant Cabana view Double Room entrance of hotel The main water feature Pool Bar lemur whisperer Pool Area lobby of the hotel view from the boardwalk the first day Panorama of the beach area lemur @ Ocean Maya
All Customer Reviews
1-4 of 117 reviews. Sort by
September 14, 2016
Another great visit to Mexico

Just had a great week in Mexico at the ocean maya Royal resort. We upgraded upon check in which was not recommended however it was just another added luxury! The upgrade wasn't a must but very nice. The upgrade allowed us to eat at the privilege restaurant located near the ocean. The lunch here is great I thought because it was tapas. We're not big on buffets so this option was very nice. Nacho was a pool bartender that was always friendly and made some great drinks. Miguel was another pool bartender that was always busy he was located on the swim up side. There's lots of seating located around the pool areas however if you want a few seats close together you better get out early and save you one by the pool with the swim up bar. Otherwise you can always find seating by the bigger pool. We felt like the food was great! The entertainment was good, the entertainment staff was great. The foam party was a blast!! The overall resort was great everything you see in the pictures is what your getting. We loved the size of this smaller resort. It was great!!!


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Overall Rating: 5
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Texas
Age: 35-44
Travel: 1-2 trips/year

September 12, 2016
HORRIBLE EXPERIENCE

We were there from Monday Sep 5 to Sunday Sep 11, 2016. We had NUMEROUS issues, and spoke to several managers (Denise and Miguel Roman). Neither of these individuals addressed our issues in a satisfactory way. Listed below are the many problems, and most were never resolved: 1) Dirty bedsheets on several occasions 2) Our personal food items were thrown out for no reason from our room 3) Our dirty glasses and mugs were not replaced several days in a row 4) Our soaps and washcloths were not replaced on Wednesday 5) Our room was not cleaned at all on Wednesday (07/09/16) 6) EVERY SINGLE MORNING we woke up to construction noise and noise from the third floor above us. We were told to call security - we did so FIVE times. THREE times no one answered and the rest of the time the noise never stopped. The noise was at all times of the day and night. 7) Our honeymoon dinner was supposed to be scheduled for Thursday (08/09/16), and we paid for the beach upgrade. Due to rain, we were forced to have our dinner indoors with many other people around and lots of noise. We had to BEG for our refund. (We had a second dinner which was nicer, so this issue was addressed). 8) Restaurant hours for the larger restaurant, La Hacienda, changed without notice on Thursday (08/09/16). The managers claimed that all of the other restaurants were still open. This was NOT true; we went to Yookoso and it was closed. 9) We were invited to a private tasting menu on Tuesday (06/09/16). We were not notified until Wednesday, so we missed it and were never given a rescheduled date. 10) I ordered room service a la carte on Saturday (10/09/16). We were told 30 minutes. It took 60 minutes, and they did not bring my bottle of diet soda. They took ANOTHER 30 minutes just to bring the bottle they forgot. My husband was so frustrated that he went to the lobby and got me a soda from the bar in less than 5 minutes. 11) Everywhere we went, I was forced to speak Spanish to communicate. I am a native Spanish speaker, but my husband is not. It was unfair that he was not able to communicate with most of the staff, given that we were in a tourist destination with many English speaking American tourists. 12) We were able to speak with Miguel Roman on Thursday 08/09/16. He shared with us that "he does not have authority to speak for the housekeeping, or other services." However, we spoke with another Miguel on Saturday 10/09/16, and he stated that Miguel Roman DOES have authority to offer compensation such as refunds. I am well-traveled, and have stayed at all inclusive resorts on several continents. I can say that this is BY FAR the WORST hotel experience I have ever had. Initially, my husband and I were willing to return to the hotel, and Miguel Roman offered us discounted Privilege service in the future. I do NOT wish to stay with H10 ever again.


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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
1.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: Silver Spring, MD
Age: 25-34
Travel: 1-2 trips/year

September 9, 2016
Things to consider...

First let me start by saying that the resort is a BEAUTIFUL Place! The employees are exceptionally nice and in good spirits all the time! There are a lot of activities always going on which makes it nice if you want to just stay at the resort and not travel elsewhere. I loved the wildlife that roams freely, with the exception of the mosquitoes. I'm not sure if it is because of the beautiful greenery that surrounds and is throughout the resort but the mosquitoes were horrible. It was a must to wear mosquito repellant at all times. The resort did take proactive measures to spray and fog for the mosquitoes. Between sweating in the heat (Aug/Sept timeframe) and having to wear repellant all the time, I never felt clean. Perhaps Feb/Mar timeframe would be better, but not sure. The Service was exceptionally well, HOWEVER, we did have problems with our stand-up shower not draining properly. We had to request 3 times for someone to come fix it. After the bathroom floor flooded, they finally got someone to come clean the drain out. The Beach and Pools were amazing! There is plenty of room to relax on the beach or party in the pool! It was also nice to have a casual calm pool separate from the party pool. There were 5 restaurants to choose from which was nice, but come with an open mind... you're not eating at home. If it's not something fancy your eating, it's probably not seasoned/cooked the way you would at home. But Plenty of options! The Room comfort lacked in good quality pillows, very low flow shower and well of course the whole plumbing issue we had... but hey, I didn't go to enjoy the indoors! A couple of additional thoughts... It was nice to be centrally located in the Rivera Maya if you plan on doing outside excursions. The other thing I really enjoyed was all of the different international visitors that were staying there as well. Overall it was a good value at a beautiful place that treated you graciously!


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: United States - Indiana
Age: 35-44
Travel: 1-2 trips/year

August 30, 2016
Very Sub-par

The resort is nice the grounds are nice. The apartment style rooms is not private at all you have at least 4 or more neighbors that can see in your room or see your balcony. The first room we received was terrible. Lower level and the patio was exposed to animals and people. No Privacy. Also the air conditioner made large sounds all night and literally started spitting ice all over the room. After a delayed flight and being up all night traveling this was less than desirable. No sleep for over 24 with flight and by the time they provided us a new room we had been there 12 hours. Still no rest. Let me reflect on the beds ( HORRIBLE ) so hard and the pillows were hard and cheap. Sleeping on this bed gave me a pinched nerve that even after 2 weeks now is causing me pain. Additionally we decided to pay 130.00 each for a couples massage and they basically rubbed my skin nothing more. No relief. The bartenders were great and the entertainment was good as well. The beach was a 3. The water was warm. Overall maybe a 2.5. I know you dont spend much time in the room however when you do you want comfort and privacy.


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Overall Rating: 3
Value
 
2.0
Service
 
2.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
1.0
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From: California
Age: 35-44
Travel: 1-2 trips/year

Room Information

Ocean Maya Royale features 243 luxurious, modern and stylish guest rooms outfitted with the best of amenities during your stay. Each room comes equipped with a sofa bed, furnished balcony, flat screen TV, air conditioning and much more.

Room Details

Maya Deluxe
Hotel/Studio Unit Details

Privilege Junior Suite
Hotel/Studio Unit Details

What's to Love

While relaxing near one of the pool's hydromassage jets, you have a perfect view of the pristine ocean and beach...Ocean Maya Royale offers paradise no matter where you are!

 

What We'd Change

It can get a little jammed at the swim-up bar when the party is hopping, so use BOTH cup holders in your pool raft and you'll be ready to float through paradise.

 

Why You Should Go

Ocean Maya Royale is a fresh and exciting adults-only resort that is ready to pamper loving couples and sexy singles throughout their stay.

Available Amenities

  • Volleyball
  • Concierge Services
  • Conference Facilities ($)
  • Currency Exchange
  • Daily Maid Service
  • Dive Shop
  • Fitness/Exercise Room
  • Jacuzzi
  • Kayaks
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Scuba Certification ($)
  • Snorkeling
  • Internet Access ($)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Wedding Services
  • Parking
  • Medical Services ($)
  • Jet Skis ($)
  • Parasailing ($)
  • 6 Restaurants
  • 3 Bars/Lounges
  • Porter/Bellhop
  • Multilingual Staff
  • Catering
  • ATM/Banking
  • Massage ($)
  • Theater
  • Elevators
  • Audio-Visual Equipment ($)
  • Spa Services ($)
  • Handicap Room Available
  • Room Service
  • Dry Cleaning Services ($)
  • Business Services ($)
  • Mini-Mart
  • Honeymoon Packages ($)
  • Beach Volleyball
  • Wireless Internet
  • Tour Desk
  • Breakfast (complimentary)
  • Watersports Center ($)
  • Beauty Salon ($)
  • Car Rental Available ($)
  • Gift Shop ($)
  • Near the beach
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Fishing
  • Golf Course(s)
  • Jet Ski Rentals
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nightlife
  • Parasailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Water-Skiing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Ocean Maya Royale

Carretera Federal Chetumal km 299

+98 48 73 47 00

Hotel Description

Ocean Maya Royale: Escape to an All-Inclusive, Adult-Only Wonderland

It's been a hard-day's night, and you've been working like a dog, so cash it in and escape to Ocean Maya Royale to indulge in an all-inclusive, adult-only, beachfront paradise in Riviera Maya. Perfect for destination weddings, honeymoons and romantic getaways, Ocean Maya Royale is well-equipped to ensure the utmost luxury from the resort's deluxe amenities, gourmet food and supreme pampering at the Health Spa.

Grab your swimsuit and toss your sarong in the suitcase! You'll want to look your beach best when you stroll along the velvety sands of Ocean Maya's private beach or dog-paddle throughout the resort's two pristine swimming pools before you snag a frosty daiquiri at the swim-up bar. Get your vitamins for the day by stopping by the Fresco Bar for one of their famous fresh-fruit juice concoctions, or rev up your engines at Mike's coffeehouse with a cup of joe. With your fuel tank full, dive into the Caribbean, by scuba or snorkel, to behold an underwater world teeming with vibrant marine life. Then, shake off the salt water with a trip to the sports club for a tennis match with your sweetie. If all the activity leaves you tired, rejuvenate at the Despacio Spa with an Anti-Stress Massage, and you'll be ready for a wild night.

Ocean Maya Royale's five restaurants offer delicious, first-class international cuisine, like the teppanyaki-style Japanese restaurant, Yookoso, and local seafood specialties available at the Mexican restaurant, El Charro, your taste buds will enjoy vacation dining that's out of this world.

When it's time to head back to your deluxe room, the Privilege Junior Suite offers a bevy of upgraded perks. It's the perfect romantic setting where you can fix a nightcap to be enjoyed under the stars, on a private balcony, before pulling up the sheets of a huge, king-sized bed, and drifting off to dream of paradise.... Oh wait, you're already there!

This hotel is All-Inclusive
Features include:

  • Food, national drinks and snacks
  • Evening entertainment and theme nights
  • Non-motorized water sports
  • All gratuities


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

La Hacienda
Type: International cuisine
Hours: Breakfast- daily, 7am-11am; Lunch- daily, 12:30pm-3pm; Dinner- daily, 6:30pm-10pm
Description: A wide variety of international dishes and theme nights especially designed to please all palates.

El Charro
Type: Light Fare
Hours: Lunch - daily, 11am-5:30pm; Dinner - daily, 6:30pm-10pm
Description: Lunch, snacks or dinner: hamburgers and hot dogs, local Mexican, fruits, smoothies and desserts.

Yookoso
Type: Asian
Hours: Daily, 6pm-10pm
Description: A wide variety of Asian cuisine, just a few steps from the beach.

Mike's Coffee
Type: Coffeehouse
Hours: Daily, 4pm-11pm
Description: Coffees and teas.

La Dolce Vita
Type: Italian
Hours: 6pm-10pm
Description: Enjoy a selection of Italian specialties, meats, and seafood. This beachfront location offers spectacular views and an intimate setting.

Blue Moon
Type: International
Hours: 6pm-10pm
Description: Enjoy a romantic dinner, featuring a variety of international cuisine.

All hours are subject to change.



BARS/NIGHTLIFE

Lobby Bar
Daily, 24 hours.

Swim-Up Bar and Aqua Lounge
Daily, 10am-6pm.

Fresco Bar
Daily, 11am-5:30pm.



BEACH

Ocean Maya Royale is located on an exclusive stretch of beach and features Balinese sun beds.

POOLS

Ocean Maya Royale offers 2 swimming pools with hydro-massage jets and individual sun umbrellas.

SPORTS/ACTIVITIES

Water

  • Kayaking

Available for an additional charge:

  • Scuba diving
  • Snorkeling
  • Catamaran
  • Parasailing

Land

  • Tennis
  • Volleyball
  • Fitness center
  • Beach activities
  • Aerobics

Golf
Golf courses are available for play near the resort.



INTERNET

Ocean Maya Royale offers complimentary Wi-Fi access throughout the hotel.

SPA SERVICES

Despacio Spa Centre offers a wide range of services that will leave you feeling relaxed and recharged for an additional charge. Services include:
  • Beauty Salon
  • Massages
  • Skin treatments
  • Bridal spa treatments


WEDDING/HONEYMOON

The white, sandy beaches, magnificent gardens, and sweeping hotel terraces will ensure that your ceremony is both romantic and original. A Complimentary honeymoon package is available. Please contact the hotel directly for more information about services and packages.

CHILD CARE

The Ocean Maya Royale is an adult-only hotel. No guests under 18 years of age are permitted.

ADDITIONAL INFORMATION

Location
Ocean Maya Royale is located 22 miles from Cancun Airport (CUN), 9 miles (10 minutes' drive) from Playa del Carmen and 28 mi from Cancun.

Check In/Check Out
Check-in: 3pm. Check-out: noon.

Minimum Stay
A 3-night minimum stay is required at this resort expect for the following travel dates.
A 4-night minimum stay is required for travel April 9-April 23, 2017.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Adults-Only
Effective May 1, 2011, Ocean Maya Royale became an Adults-Only resort, the perfect retreat for couples and anyone 18 years of age or older.



All hours, fees, amenities, information and services are subject to change without notice.
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Room 1 Details:
  • Maya Deluxe
  • Travel: April 1 - 30, 2017
  • Book By: October 31
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