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Ocean Maya Royale

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $809 All-Inclusive
Info Customer Reviews Questions & Answers

It's been a hard-day's night, and you've been working like a dog, so cash it in and escape to Ocean Maya Royale to indu ... More

Customer Rating 124 Reviews
Value
 
4.5
Service
 
4.4
Beaches & Pools
 
4.0
Dining Options
 
3.9
Room Comfort
 
4.1
4.3 out of 5
"This was a great trip. Everything we expected. They upgraded our room and it was spectacular. Private balcony in the jungle with cotamundis everywhere. I recommend it :)" – LuckyMe
119 out of 135 (88%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.5
Service
 
4.4
Beaches & Pools
 
4.0
Dining Options
 
3.9
Room Comfort
 
4.1
4.3 out of 5
"This was a great trip. Everything we expected. They upgraded our room and it was spectacular. Private balcony in the jungle with cotamundis everywhere. I recommend it :)" – LuckyMe
119 out of 135 (88%) customers would recommend this product to a friend.
Coati fountain to the lobby lemur @ Ocean Maya view from the boardwalk the first day Pier looking back towards beach & Italian restaurant entrance of hotel Panorama of the beach area Double Room lobby of the hotel Pool Bar Pool Area Cabana view Hotel Lobby Beach Chair Heaven!!! The main water feature lemur whisperer
All Customer Reviews
1-4 of 124 reviews. Sort by
January 2, 2017
First Timers

This was our first trip to Mexico and it was awesome. We were there for the Christmas holiday and Ocean Maya made it easy to relax and enjoy. The grounds are very lush and beautiful. The staff was extremely helpful and friendly. The food options were average. I understand they have to accommodate a wide variety of travelers but it would have been nice to have more authentic options considering the location. Also, it would have been nice to have Mike's Coffee Shop open in the morning hours rather than the evening hours. I really enjoy my coffee earlier in the day. Our room was comfortable however we could hear everything going on (entertainment, building a structure) at the main lobby. The spa was amazing. We paid extra and had an eighty minute couples massage that topped off our vacation perfectly. Thank you Ocean Maya for making our first time traveling out of the country an amazing experience.


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Overall Rating: 4
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: Nevada
Age: 35-44
Travel: 1-2 trips/year

January 2, 2017
Wonderful Honeymoon Resort

Outstanding resort in a beautiful region of Mexico! From the moment you arrive, when they whisk away your luggage and hand you a frozen drink, you are transported to an oasis of relaxation for the rest of your stay. During our stay the week before Christmas, the resort was not crowded and we had easy access to all the restaurants, bars, and beachside cabanas. The restaurants have delicious food options, and the buffet at La Hacienda is fantastic. We loved the smoothie station, where you bring over fresh fruit and they custom blend any smoothie you want on the spot. Most of the staff speaks a serviceable English, and all are super happy to help. The room was very comfortable and beautiful, and we were greeted with chocolate dipped strawberries and champagne on ice in the room for our honeymoom :-) Points of improvement would be that the alcohol drinks...well...don't really seem to have much if any alcohol. Drink the wine instead! There are prettier beaches at adjacent hotels with that classic caribbean water, but you can easily walk over and enjoy the view. Themed dinners weren't really themed at La Hacienda, but the Christmas gala included lobster tail and quail and overall looked outstanding! The shows were sorely lacking and were the only disappointing part of our stay (think uncoordinated dancing while guests shoot pool in the back of the hall during a singing performance...good for laughs foresure but not for evening entertainment!).


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Miami, Fl
Age: 25-34
Travel: 1-2 trips/year

December 26, 2016
Ocean maya Royale

The American Airlines (AA) flights to Cancun were timely on 12/11/16. Amstar picked us up and we got to Oceans Maya Royale (OMR) by about Midnight. We checked in and were shown a lovely room. Once we got comfortable, we went to bed. On Monday we explored and ended up deciding to eat dinner at the Mexican restaurant, Restaurante El Charro, beside the pool. We were shown to a nice outdoor table. A raccoon like animal settled in a few feet from the table. We were “introduced” to this brown animal as “Charley, our dog” by the very nice waiter. During our dinner, Charley was chased away from the restaurant by the waiter and another nice restaurant employee several times. We did not think much about Charley until later in the meal when Charley approached Kathy at our table. Before Kathy knew what was happening, Charley bit Kathy on the left elbow. Kathy jumped up and cried out. Several folks in the restaurant took notice. The waiter rushed to our table. By this time, Charley had run away. We requested medical aid as soon as possible. Before long, the Food Services Manager for the hotel showed up followed quickly by a person that performed first aid on Kathy. Kathy’s skin was broken in 2 places and a scratch between the 2 “bite” marks was apparent. First aid was given. The Food and Beverage Service Manager offered to take Kathy to an emergency clinic. Kathy decided to wait and see how the bites felt in the morning. We filled out an incident report (attached) but did not choose to sign it. On Tuesday morning, Kathy’s bite did not look infected from a layman’s point of view. We looked for the General Manager of the resort to discuss the situation. OMR’s Axia Arun, the General Manager, was called and we introduced ourselves. Ms. Arun, called in OMR’s Guest Service Manager Miguel Roman. Both were aware of the incident and were anxious to assure that all was well. OMR provided us with a copy of their internal incident report (attached). Kathy was told that a physician was due at the resort that morning and that he would be willing to examine Kathy. Kathy accepted the offer and when the Doctor showed up, we discussed the incident and the animal that inflicted the injury. The Doctor suggested that Kathy get a vaccination against diseases that this animal might carry. Unfortunately, the Doctor did not have the required vaccine and we would have to go to a local hospital for treatment. Kathy accepted the Doctor’s suggestion and Ms. Arun arranged for us to be taken to a local hospital for the shot. The Doctor arranged for Kathy to be greeted at Emergency and to be treated quickly. Ms. Arun was very concerned and after providing us with several alternatives, arranged for us to be upgraded to “Privileged” status and provided with an upgraded room with a nice outdoor hot tub. The status also provided us with restricted beach access and restaurant. Unfortunately, the new room was on the ground floor and the types of animal that bit Kathy were close by and required constant attention to keep them at a “reasonable” distance from us when we were outside on the private deck. According to Ms. Arun, these animals are protected by the government and OMR and resorts around OMR cannot take actions that might mitigate the risk. The next 3 days were spent without incident and with continued support from the great folks at OMR. The restaurants were all great. All in all, OMR’s strength is their personnel. At all levels the people did their best to make our experience a good one. The flights home were generally timely and we generally felt very good about our time in Mexico.


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
2.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: California
Age: Over 65

December 26, 2016
A Gem

We have stayed at many all-inclusives and this is a "Gem". It is small with beautiful grounds. Many coatis and other animals wander around. The staff always greets you with an Hola. We ate at the hacienda, the buffet for breakfast and supper. Charros was near the pool for lunch. The room was wonderful. There was no need to call for any services...everything was working well. We stayed around the quieter pool and found that people were there from all over the world. We loved the diversity. The beach was a no-go, but we prefer the pool. There was no fighting for lounge chairs. Over-all we really enjoyed the experience and would return again.


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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Florida
Age: Over 65
Travel: 3-6 trips/year

Room Information

Ocean Maya Royale features 243 luxurious, modern and stylish guest rooms outfitted with the best of amenities during your stay. Each room comes equipped with a sofa bed, furnished balcony, flat screen TV, air conditioning and much more.

Room Details

Maya Deluxe
Hotel/Studio Unit Details

Privilege Junior Suite
Hotel/Studio Unit Details

What's to Love

While relaxing near one of the pool's hydromassage jets, you have a perfect view of the pristine ocean and beach...Ocean Maya Royale offers paradise no matter where you are!

 

What We'd Change

It can get a little jammed at the swim-up bar when the party is hopping, so use BOTH cup holders in your pool raft and you'll be ready to float through paradise.

 

Why You Should Go

Ocean Maya Royale is a fresh and exciting adults-only resort that is ready to pamper loving couples and sexy singles throughout their stay.

Available Amenities

  • Volleyball
  • Concierge Services
  • Conference Facilities ($)
  • Currency Exchange
  • Daily Maid Service
  • Dive Shop
  • Fitness/Exercise Room
  • Jacuzzi
  • Kayaks
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Scuba Certification ($)
  • Snorkeling
  • Internet Access ($)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Wedding Services
  • Parking
  • Medical Services ($)
  • Jet Skis ($)
  • Parasailing ($)
  • 6 Restaurants
  • 3 Bars/Lounges
  • Porter/Bellhop
  • Multilingual Staff
  • Catering
  • ATM/Banking
  • Massage ($)
  • Theater
  • Elevators
  • Audio-Visual Equipment ($)
  • Spa Services ($)
  • Handicap Room Available
  • Room Service
  • Dry Cleaning Services ($)
  • Business Services ($)
  • Mini-Mart
  • Honeymoon Packages ($)
  • Beach Volleyball
  • Wireless Internet
  • Tour Desk
  • Breakfast (complimentary)
  • Watersports Center ($)
  • Beauty Salon ($)
  • Car Rental Available ($)
  • Gift Shop ($)
  • Near the beach
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Fishing
  • Golf Course(s)
  • Jet Ski Rentals
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nightlife
  • Parasailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Water-Skiing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Ocean Maya Royale

Carretera Federal Chetumal km 299

+98 48 73 47 00

Hotel Description

Ocean Maya Royale: Escape to an All-Inclusive, Adult-Only Wonderland

It's been a hard-day's night, and you've been working like a dog, so cash it in and escape to Ocean Maya Royale to indulge in an all-inclusive, adult-only, beachfront paradise in Riviera Maya. Perfect for destination weddings, honeymoons and romantic getaways, Ocean Maya Royale is well-equipped to ensure the utmost luxury from the resort's deluxe amenities, gourmet food and supreme pampering at the Health Spa.

Grab your swimsuit and toss your sarong in the suitcase! You'll want to look your beach best when you stroll along the velvety sands of Ocean Maya's private beach or dog-paddle throughout the resort's two pristine swimming pools before you snag a frosty daiquiri at the swim-up bar. Get your vitamins for the day by stopping by the Fresco Bar for one of their famous fresh-fruit juice concoctions, or rev up your engines at Mike's coffeehouse with a cup of joe. With your fuel tank full, dive into the Caribbean, by scuba or snorkel, to behold an underwater world teeming with vibrant marine life. Then, shake off the salt water with a trip to the sports club for a tennis match with your sweetie. If all the activity leaves you tired, rejuvenate at the Despacio Spa with an Anti-Stress Massage, and you'll be ready for a wild night.

Ocean Maya Royale's five restaurants offer delicious, first-class international cuisine, like the teppanyaki-style Japanese restaurant, Yookoso, and local seafood specialties available at the Mexican restaurant, El Charro, your taste buds will enjoy vacation dining that's out of this world.

When it's time to head back to your deluxe room, the Privilege Junior Suite offers a bevy of upgraded perks. It's the perfect romantic setting where you can fix a nightcap to be enjoyed under the stars, on a private balcony, before pulling up the sheets of a huge, king-sized bed, and drifting off to dream of paradise.... Oh wait, you're already there!

This hotel is All-Inclusive
Features include:

  • Food, national drinks and snacks
  • Evening entertainment and theme nights
  • Non-motorized water sports
  • All gratuities


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

La Hacienda
Type: International cuisine
Hours: Breakfast- daily, 7am-11am; Lunch- daily, 12:30pm-3pm; Dinner- daily, 6:30pm-10pm
Description: A wide variety of international dishes and theme nights especially designed to please all palates.

El Charro
Type: Light Fare
Hours: Lunch - daily, 11am-5:30pm; Dinner - daily, 6:30pm-10pm
Description: Lunch, snacks or dinner: hamburgers and hot dogs, local Mexican, fruits, smoothies and desserts.

Yookoso
Type: Asian
Hours: Daily, 6pm-10pm
Description: A wide variety of Asian cuisine, just a few steps from the beach.

Mike's Coffee
Type: Coffeehouse
Hours: Daily, 4pm-11pm
Description: Coffees and teas.

La Dolce Vita
Type: Italian
Hours: 6pm-10pm
Description: Enjoy a selection of Italian specialties, meats, and seafood. This beachfront location offers spectacular views and an intimate setting.

Blue Moon
Type: International
Hours: 6pm-10pm
Description: Enjoy a romantic dinner, featuring a variety of international cuisine.

All hours are subject to change.



BARS/NIGHTLIFE

Lobby Bar
Daily, 24 hours.

Swim-Up Bar and Aqua Lounge
Daily, 10am-6pm.

Fresco Bar
Daily, 11am-5:30pm.



BEACH

Ocean Maya Royale is located on an exclusive stretch of beach and features Balinese sun beds.

POOLS

Ocean Maya Royale offers 2 swimming pools with hydro-massage jets and individual sun umbrellas.

SPORTS/ACTIVITIES

Water

  • Kayaking

Available for an additional charge:

  • Scuba diving
  • Snorkeling
  • Catamaran
  • Parasailing

Land

  • Tennis
  • Volleyball
  • Fitness center
  • Beach activities
  • Aerobics

Golf
Golf courses are available for play near the resort.



INTERNET

Ocean Maya Royale offers complimentary Wi-Fi access throughout the hotel.

SPA SERVICES

Despacio Spa Centre offers a wide range of services that will leave you feeling relaxed and recharged for an additional charge. Services include:
  • Beauty Salon
  • Massages
  • Skin treatments
  • Bridal spa treatments


WEDDING/HONEYMOON

The white, sandy beaches, magnificent gardens, and sweeping hotel terraces will ensure that your ceremony is both romantic and original. A Complimentary honeymoon package is available. Please contact the hotel directly for more information about services and packages.

CHILD CARE

The Ocean Maya Royale is an adult-only hotel. No guests under 18 years of age are permitted.

ADDITIONAL INFORMATION

Location
Ocean Maya Royale is located 22 miles from Cancun Airport (CUN), 9 miles (10 minutes' drive) from Playa del Carmen and 28 mi from Cancun.

Check In/Check Out
Check-in: 3pm. Check-out: noon.

Minimum Stay
A 3-night minimum stay is required at this resort expect for the following travel dates.
A 4-night minimum stay is required for travel April 9-April 23, 2017.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Adults-Only
Effective May 1, 2011, Ocean Maya Royale became an Adults-Only resort, the perfect retreat for couples and anyone 18 years of age or older.



All hours, fees, amenities, information and services are subject to change without notice.
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Choose Your Options

Depart:  
Number of Rooms:
 
Room 1 Details:
  • Maya Deluxe
  • Travel: May 1 - June 30
  • Book By: June 23
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Choose a Vacation Package
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5 days, 4 nights
Travel Dates 2/3 - 4/12
Starting at $809 was $1279
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 8 days left to book!
Privilege Junior Suite
5 days, 4 nights
Travel Dates 4/13 - 4/30
Starting at $959 was $1399
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 5 days left to book!
6 days, 5 nights
Travel Dates 5/1 - 8/20
Starting at $849 was $1199
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 7 days left to book!

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