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Occidental at Xcaret Destination

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $549 All-Inclusive
Info Customer Reviews Questions & Answers

This Beach Eden is nestled in a tropical wonderland of natural foliage, unique wild life (think monkeys and flamingos), ... More

Customer Rating 489 Reviews
Value
 
4.1
Service
 
4.1
Beaches & Pools
 
3.9
Dining Options
 
3.7
Room Comfort
 
3.8
4 out of 5
"Great place to visit. Awesome location, p /u from and to hotel on time. Would recommend visitors." – Azim
448 out of 564 (79%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.1
Service
 
4.1
Beaches & Pools
 
3.9
Dining Options
 
3.7
Room Comfort
 
3.8
4 out of 5
"Great place to visit. Awesome location, p /u from and to hotel on time. Would recommend visitors." – Azim
448 out of 564 (79%) customers would recommend this product to a friend.
O2 Mexico - Whale Sharks are amazing animals Grand Romance Desert Coati Overlooking the beach Monkey At the beach This is what they call the beach Climbed it... Great time with the fam in Riviera Maya Romantic Dinner on the Shore one of the pools View of sea from rocky area Romantic Dinner on the Shore Deer In the pool the lobby area The beach area Beach club view Path past ruin. Iguana The village spiritual leader.. Beach Pool closest to our room Two macaws in the lobby Xcaret Park The 3 tier beach & lagoon Beach at Occidental Grand Xcaret
All Customer Reviews
1-4 of 489 reviews. Sort by
January 11, 2017
A resort to roam

I've been to this resort ten years ago and wasn't sure what to expect. It was just as nice. They really kept the resort updated. The property is huge and you can spend all day just roaming the grounds. I saw a lot of wildlife and the trails are just beautiful. The restaurants were better than I remember. Seems like they are going for a more upscale feel and I have to admit, they didn't disappoint. I had a great time and the staff were very helpful.


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Overall Rating: 5
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: Philadelphia, PA
Age: 45-54
Travel: 1-2 trips/year

January 6, 2017
Our First Vacation together

We weren't allowed in some places because we weren't members, the weird and extremely hot dress code to some restaurants The tours didn't go into any detail about the history and we got attacked by ants and another couple got severe welts Lots of huge locusts everywhere


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Overall Rating: 3
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
1.0
Dining Options
 
2.0
Room Comfort
 
5.0
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From: Chippewa Falls, WI
Age: 19-24

December 30, 2016
Xcaret Occidental

From the beginning, our arrival at Occidental was interesting. We were shuffled off the shuttle by an unknown person to the check-in desk and our bags were set in a strange line after we received a receipt. After check-in an employee (?) showed us around the resort and escorted us to our room. Luckily we had been warned about pushy sales and scams because this guy was aiming to get us on time shares and other pay to play services. After brushing him off we arrived at our room and then walked around the resort by ourselves to get oriented. The rooms are plain, but clean and decent- mainly for sleeping anyways. Use the safe, as many reports of theft occurred, luckily we had been warned and kept EVERYTHING locked. The fridge is stocked with bottled water, although we were told the water was safe, we stuck to the bottled and had no problems. Its a big resort, but plenty of maps and signs to keep you on track. Its well maintained and beautiful, with nice pools (salt water- so don't worry about green hair) and plenty of wildlife to keep you occupied. The snack bar is atrocious, so just avoid that all together. Stick to the buffet and the al la carte restaurants. Our favorite place to eat was Pacos Tacos- most flavor of any food on the resort. The oriental place was good too, but still had a few shortcomings. Be sure to try them all, but avoid the steak place at all costs. The meat was flavorless and overcooked- also, very poor cuts of beef. DEFINITELY do not eat the 'swords'- Brazilian inspired dish. It was awful, and we know good Brazilian. The pools are great with plenty of seating. The beach was small but cozy, with music and plenty of drinks. Oh, the drinks are everywhere! They are mostly watered down and scant as far as alcohol is concerned- stick to shots if you are looking to party. There ARE mosquitoes on the resort, very few and sneaky buggers. Use some spray and you wont have an issue (December). There is scant snorkeling at this resort, the small cove was fun though, and there is a mostly dead reef nearby past the salt water pools that offered some fun- choppy water so wear fins. The service was fine, just be sure to be smart and don't get scammed- lots of scams happening while we were there but we just kept to ourselves and politely declined and we were fine. As far as excursions- don't take my word for it, but you can pay a taxi a small fare, and go pretty much anywhere you want for MUCH cheaper than they want to charge you at any of the excursion desks. We spent about 160 US dollars to see Telum, Akumal, some Cenotes, and do some street shopping- Including cost of the taxi to and from. I recommend finding your own way unless you want a tour guide and some interesting info about the archaeological sites. Overall, its a fun resort with lots to do, very family friendly and pretty. That aside, I will likely go somewhere else on my next visit- mainly due to my fondness of variety and I wouldn't want to go someplace I've already been.


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Overall Rating: 4
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Salt Lake City, UT
Age: 25-34
Travel: 1-2 trips/year

November 7, 2016
Excursions

Cheap Caribean doesn't give me a place to cover the excursions, bought through them so will utilize this spot. The hotel was fine, and being next to xcaret was great. Upgrade to Xcaret unlimited, you will save money. The park is 100 a day, so being able to go back and forth multiple days saves you a lot of money, depending on how long your visit is for. The hotel I stayed at didn't have a Cheap Caribbean representative, so there is a lot of communication through Amstar rep at the hotel. Amstar is who Cheap Caribbean goes through, but Amstar is not ONE company. Tulum / Xel-Ha: First, every tour I've taken tries to sell you on something AND always asks for tips, so know that upfront. This trip was no different, but what they were selling were things to help with the reef/environment. Sun block and bug spray are both something that I didn't mind being sold on. The sun block should be put in your checked baggage, the size is to big for a carry on and will be taken by security. The trip itself, great. The views at Tulum are wonderful and Xel-Ha is a great place to experience different water sports. Chichen Itza / cenote: The time here is short, to short to see it all. There are vendors lining the pathways trying to sell you something/everything, which is very annoying. Cenote, take a towel. The time here is also very short (1hour). The Cenote is big, but also well visited. Lockers, towels, life vests are not included, but as always can be rented. There is no burm/beach to the cenote, so to spend time in the water a life vest is recommended. This part of trip was also about 5 minutes after eating. This trip started with the selling of medallions/charms. You visit a nice sized store before the ruins, which is annoying after realizing that the ruins trip needs to be longer. Don't be to upset, as you will return to this same place for "authentic Mexican food"....the food isn't very good and it is really upsetting after realizing that the tour guides and trinket store are working together. Don't get to upset, as they also do the normal asking of tips at the end of the tour. Both trips, for me, to the archeological portion were a bit short, but the tour guides showed great knowledge. The tour guide on the Chechin Itza tour was the only bright spot. All in all, having been to Mexico 16 years prior, I will not visit it again anytime soon. The stores are just as costly as the US and they consistently gouge you for the pecos/USD conversion. If you go, exchange your money before leaving the US or at the airport. I think the airport was 21 pesos per USD, but many places are 16 pesos per USD. The best I could find was 18.15 for the conversion.


17 of 19 found this helpful
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Overall Rating: 4
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Pennsylvania
Age: 45-54
Travel: 1-2 trips/year

Room Information

Occidental at Xcaret Destination features 778 guestrooms and suites located in a number of small three-story buildings (no elevators) surrounded by gardens, pools, and river channels. All rooms features air-conditioning, in-room safe, satellite TV, mini fridge and a balcony or terrace furnished with table and chairs. Cribs and extra bed available upon request.

Room Details

Deluxe
Hotel/Studio Unit Details

Deluxe Concierge
Hotel/Studio Unit Details

Deluxe Romance
Hotel/Studio Unit Details

Junior Suite
Hotel/Studio Unit Details

Junior Suite Concierge
Hotel/Studio Unit Details

Royal Level Junior Suite
Hotel/Studio Unit Details

What's to Love

Aahmazing pic opp - this tropical paradise has lots of wildlife: monkeys, flamingos and iguanas.

The beach is on a calm, serene lagoon - ideal for swimming, especially if you've got young kiddos.

The pools will be your dream spot for lounging the day away. The swim-up bar will be your fav.

Hands down - top-notch service from this friendly staff at the resort.

 

What We'd Change

Occidental Grand Xcaret is nearly an hour from the Cancun airport, but the private cove beach and meandering river that flows under cobblestone paths and stone bridges are worth it.

 

Why You Should Go

Located next to Xcaret Park, it's a gorgeous, natural sanctuary loaded with activities.

So much to do throughout the resort - mini golf, ping pong, tennis, archery, shuffle board & more.

Awesome resort if you're with the fam. The kids nor you will be bored.

Book a Royal Club room - exclusive restaurant, concierge, private pool, VIP check-in/out.

Available Amenities

  • Tour Assistance
  • Beach
  • Cribs Available on Request
  • Currency Exchange
  • Fitness/Exercise Room
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Nightly Entertainment
  • Scuba Certification ($)
  • Snorkeling
  • Swim-Up Bar(s)
  • Internet Access ($)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Parking
  • Archery
  • Mini Golf
  • Medical Services ($)
  • Scooter/Motorcycle Rental
  • Shuffleboard
  • Spa Services ($)
  • Elevators
  • 10 Bars/Lounges
  • 11 Restaurants
  • Fax Machine ($)
  • Spa ($)
  • Conference Facilities ($)
  • Handicap Room Available
  • Wedding Services ($)
  • Honeymoon Packages ($)
  • Wireless Internet Access ($)
  • Beauty Salon ($)
  • Lounge Chairs
  • Car Rental Available ($)
  • Dive Shop ($)
  • Babysitting Services ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Jet Ski Rentals
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Nature Park(s)
  • Nightlife
  • Parasailing
  • Sailing
  • Scuba Diving
  • Snorkeling
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Occidental at Xcaret Destination

Carretera Federal Chetumal - Puerto Juarez Km 282, #307

+52 984 871 5400

Hotel Description

Occidental at Xcaret Destination: Ecological Paradise

This Beach Eden is nestled in a tropical wonderland of natural foliage, unique wild life (think monkeys and flamingos), cobblestone paths. An ecological gem, this haven has a meandering river that flows throughout the resort and straight to the pools. It's just what you and the fam envisioned - it's mega-sized fun. Friendly games of ping pong, tennis and mini golf are definitely on the day's docket, but so is some pool time. And, a major bonus here - Xcaret Park is located next door. Yep. Pretty sure you're going to love it here.

DINING

An epicurean bonanza of 11 a la carte and buffet restaurants with such variety you will certainly not be disappointed. And guys, take note - pack some long pants. The dinner restaurants require long pants and closed toe shoes. Beach appetit.

Le Buffet
Type: International
Hours: Breakfast - daily, 7am-11:30am; Lunch - daily, 12:30-4pm; Dinner - daily, 6pm-10pm
Description: Gourmet International buffet dining for breakfast, lunch and dinner.

Sonora Grill
Type: Steakhouse
Hours: Daily, 6pm-10pm
Description: A la carte steakhouse delights hot off the grill, buffet salad and dessert service for dinner only.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Los Olivos
Type:
Mediterranean
Hours: Daily, 6pm-10pm
Description: A la carte Mediterranean and Italian cuisine for dinner only.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

La Hacienda
Type: Mexican
Hours: Daily, 6pm-10pm
Description: Gourmet, a la carte Mexican specialties for dinner only.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

D'Oriental
Type:
Asian
Hours: Daily, 6pm-10pm
Description: Chinese, Japanese, Thai and Indian cuisine offered.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

El Pescador
Type:
Seafood
Hours: Daily, 6pm-10pm
Description: Market-fresh a la carte seafood selections served in an open-air, beachside atmosphere.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

La Piazza
Type:
Pizza
Hours: Daily, 6pm-2am
Description: Pizzas, paninis and baguettes.

Paco's Tacos
Type:
Mexican
Hours: Daily, 6pm-2am
Description: Guests enjoy tacos and authentic Mexican appetizers.

El Lago
Type:
Snacks
Hours: Daily, 11:30am-6pm
Description: By the main pool, offering snacks and light meals throughout the day.

Kids Club
Type: Buffet
Hours: Daily, noon-3pm
Description: Kids enjoy the special children's menu at the Kids Club buffet.

The Royal Club Restaurant
Type:
International
Hours: Daily, 7am-10:30pm
Description: Exclusively for The Royal Club guests, serving a selection of international cuisine for breakfast, lunch and dinner.

All hours are subject to change.



BARS/NIGHTLIFE

Find your cocktail of choice - fruity and frozen, ice cold beer or mixed and shaken - at any of the bars around the resort. For late night dancing, the disco opens at 10:30pm. Time to break out your party sandals.

Lobby Bar
Daily, 11am-11pm

Terraza Bar
Daily, noon-11pm

La Bodeguita Bar
Daily, 6pm-10pm

Pool and swim-up bar
Daily, noon-6pm

The Hundido Bar
Located in the Flamenco area. Daily, 11am-5pm

El Lago Bar
Located at the main pool. Daily, 11am-5pm

Beach Club Bar
Daily, 7am-11am

The Beach Bar
Daily, noon-6pm

Sports Bar
Daily, 6pm-2am

Palenque Disco
Daily, 11pm-2am



BEACHES AND POOLS

White sands surround a serene lagoon that make this beachy spot the perfect natural swimming pool. And on top of that, you can dip your toes into any one of the five pools that weave throughout the resort. Time for some water therapy, beach lovers.

SPORTS/ACTIVITIES

Water

  • Snorkeling
  • Swimming

For an additional charge:

  • Scuba
  • Fishing

Land

  • Gym
  • Tennis
  • Volleyball
  • Archery
  • Mini-golf
  • Yoga
  • Aerobics


INTERNET

Occidental Grand Xcaret offers guests an Internet connection for an additional charge.

SPA SERVICES

Spa treatments and beauty salon services are available at the resort for an additional charge.

WEDDING/HONEYMOON

A hotel wedding planner dazzles couples by designing weddings that know no boundaries, with customizations like adding mariachis, photography and unique delectable menus for extravagant receptions. For specific wedding packages and services, please contact the front desk.

CHILD CARE

An indoor/outdoor children's activities center that includes video games, a pool, and a playground, the Kids Club offers daily supervised activities for children ages 4-12. Babysitting after Kids Club hours is available for an additional charge.

ADDITIONAL INFORMATION

Location
Occidental at Xcaret Destination is located approximately 50 minutes from Cancun International Airport (CUN) and five minutes from Playa del Carmen. Occidental Grand Xcaret is located on the Caribbean coast of Mexico adjacent to the spectacular Xcaret Park. The nature park is one of Yucatan's principal visitor attractions.

Check In/Check Out
Check-in: 3pm, Check-out: noon.
A valid credit card may be required upon check in for possible incidentals not included in your hotel reservation.

Tax Payment
The government has approved a new tax for visitors visiting Cancun. The resort reserves the right to collect this new tax to all visitors. This tax will be a flat fee of $20.00 pesos (1.00 usd approx.) per night per room.

Minimum Stay
A 3-night minimum stay is required at the resort with the following exceptions:
A 5-night minimum stay is required when booking the Deluxe Unlimited Xcaret Xperience room category.
A 7-night minimum stay is required for all travel Feb 201-27, 2017 andApr 9-15, 2017.

Awards and Accolades
Conde Nast Traveler announced that Occidental Grand Xcaret ranked 20th in its 27th annual Readers' Choice Awards 2014 for resorts in Mexico and the Caribbean. 7,721 hotels were included in the running from 642 cities around the area.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Spring Break/Youth Policy
Individual student bookings are accepted. Minimum age requirement for check-in is 18 years of age. No more than the maximum occupancy per room is allowed. A refundable deposit per person (cash or credit card) is required upon check-in at the resort. Group student bookings must be requested through the Groups Department. These groups require a chaperone in addition to the refundable deposit.

Water Purification
Like all major Mayan Riviera hotels, the hotel is equipped with a water-purification system.


Resort Update
RESORT UPDATE, 4/22/16 - Occidental Grand Xcaret will be undergoing a series of renovations beginning May 1, 2016. Occidental will be restyling several areas throughout the resort including the front desk, guest rooms, convention center, sports bar, "Le Buffet" restaurant, and the lobby bar. All work will be done gradually to ensure that these renovations have little impact on the guest experience and that all regular services offered by the hotel are not altered. Expected completion is scheduled for December 2016.



All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 4/23 - 6/30
Starting at $549 was $999
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 7 days left to book!
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5 days, 4 nights
Travel Dates 2/3 - 4/22
Starting at $659 was $1219
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 7 days left to book!
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6 days, 5 nights
Travel Dates 7/2 - 8/18
Starting at $739 was $1079
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 4 days left to book!

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