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Occidental at Xcaret Destination

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $609 All-Inclusive
Info Customer Reviews Questions & Answers

This Beach Eden is nestled in a tropical wonderland of natural foliage, unique wild life (think monkeys and flamingos), ... More

Customer Rating 486 Reviews
Value
 
4.1
Service
 
4.1
Beaches & Pools
 
3.9
Dining Options
 
3.7
Room Comfort
 
3.8
4 out of 5
"Great place to visit. Awesome location, p /u from and to hotel on time. Would recommend visitors." – Azim
446 out of 561 (80%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.1
Service
 
4.1
Beaches & Pools
 
3.9
Dining Options
 
3.7
Room Comfort
 
3.8
4 out of 5
"Great place to visit. Awesome location, p /u from and to hotel on time. Would recommend visitors." – Azim
446 out of 561 (80%) customers would recommend this product to a friend.
O2 Mexico - Whale Sharks are amazing animals Grand Romance Desert Coati Overlooking the beach Monkey At the beach This is what they call the beach Climbed it... Great time with the fam in Riviera Maya Romantic Dinner on the Shore one of the pools View of sea from rocky area Romantic Dinner on the Shore Deer In the pool the lobby area The beach area Beach club view Path past ruin. Iguana The village spiritual leader.. Beach Pool closest to our room Two macaws in the lobby Xcaret Park The 3 tier beach & lagoon Beach at Occidental Grand Xcaret
All Customer Reviews
1-4 of 486 reviews. Sort by
November 7, 2016
Excursions

Cheap Caribean doesn't give me a place to cover the excursions, bought through them so will utilize this spot. The hotel was fine, and being next to xcaret was great. Upgrade to Xcaret unlimited, you will save money. The park is 100 a day, so being able to go back and forth multiple days saves you a lot of money, depending on how long your visit is for. The hotel I stayed at didn't have a Cheap Caribbean representative, so there is a lot of communication through Amstar rep at the hotel. Amstar is who Cheap Caribbean goes through, but Amstar is not ONE company. Tulum / Xel-Ha: First, every tour I've taken tries to sell you on something AND always asks for tips, so know that upfront. This trip was no different, but what they were selling were things to help with the reef/environment. Sun block and bug spray are both something that I didn't mind being sold on. The sun block should be put in your checked baggage, the size is to big for a carry on and will be taken by security. The trip itself, great. The views at Tulum are wonderful and Xel-Ha is a great place to experience different water sports. Chichen Itza / cenote: The time here is short, to short to see it all. There are vendors lining the pathways trying to sell you something/everything, which is very annoying. Cenote, take a towel. The time here is also very short (1hour). The Cenote is big, but also well visited. Lockers, towels, life vests are not included, but as always can be rented. There is no burm/beach to the cenote, so to spend time in the water a life vest is recommended. This part of trip was also about 5 minutes after eating. This trip started with the selling of medallions/charms. You visit a nice sized store before the ruins, which is annoying after realizing that the ruins trip needs to be longer. Don't be to upset, as you will return to this same place for "authentic Mexican food"....the food isn't very good and it is really upsetting after realizing that the tour guides and trinket store are working together. Don't get to upset, as they also do the normal asking of tips at the end of the tour. Both trips, for me, to the archeological portion were a bit short, but the tour guides showed great knowledge. The tour guide on the Chechin Itza tour was the only bright spot. All in all, having been to Mexico 16 years prior, I will not visit it again anytime soon. The stores are just as costly as the US and they consistently gouge you for the pecos/USD conversion. If you go, exchange your money before leaving the US or at the airport. I think the airport was 21 pesos per USD, but many places are 16 pesos per USD. The best I could find was 18.15 for the conversion.


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Overall Rating: 4
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Pennsylvania
Age: 45-54
Travel: 1-2 trips/year

October 14, 2016
Amazing

This resort is excellent, huge and beautiful, with anything you need to have an amazing time. Nature and animals are all over the place. The liquor is premium brands not just funny brands. Everyone is extremely friendly and prompt to help. The food is a good variety and the activities and shows also good. BEWARE of mosquitos they are all over so take a good repellant with you and you will enjoy!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: FL
Age: 45-54
Travel: 3-6 trips/year

October 9, 2016
Good value but in need of the updates

Gorgeous place and beautiful setting. Service was very good although could use some tweaking. For the price we found it good but have stayed elsewhere that we felt was better for some things. Room was pretty good but definitely needs some maintenance. Toilet , sink need attention. Fridge was not working & staff tried to tell us that was the way it was supposed to be. I am diabetic & needed a working fridge for meds. Specifically checked with Cheap Caribbean & front desk when we checked in. First thing I checked was fridge and informed them it was not working. A maintenance man was sent promptly but he did not know what to do. Tried to tell us that was acceptable temp. 68 degrees??? The "solution" was for us to store it at the restaurant in the lobby and come there to use it eveyday! Which was quite a distance and closed down after two days for renovations. After two days of keeping it on ice, another person came and fixed it immediately! We asked about being moved to another room or having another fridge brought in and were told none available. Come on, the place was half empty. The food was good and we found something everyday at the buffet. However, it was not anything great as in other places we have stayed. After we had been there two days the buffet was closed down for renovations and the food service was shifted to two smaller restaurants. Both had about the same selection, a bit above average but not outstanding. The special restaurant we wanted to have dinner at was closed. We were able to eat at the Italian restaurant & it was amazing!. The pools close at 7:00. Much too early. The beach and restaurant and bar there were fantastic! Best day we spent! It is connected to Xcaret and there is a water boat shuttle TO the park but strangely enough does not shuttle BACK??? Love XCaret! Worth every penny. Property is close to Playa del Carmen by Taxi-$20 one way and worth it. I would return again after all the renovations are done. Thanks to Cheap Carribbean! You make travel easy!


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Overall Rating: 4
Value
 
4.0
Service
 
3.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: Spokane, WA
Age: Over 65
Travel: 1-2 trips/year

September 28, 2016
Awesome vacation!

Such a great vacation! From snorkeling to the Xcaret experience, we had an amazing time at this resort. Cheap Caribbean gave us an excellent value for airfare, accommodations and unlimited Xcaret access.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Howard City MI
Age: 45-54
Travel: 1-2 trips/year

Room Information

Occidental at Xcaret Destination features 778 guestrooms and suites located in a number of small three-story buildings (no elevators) surrounded by gardens, pools, and river channels. All rooms features air-conditioning, in-room safe, satellite TV, mini fridge and a balcony or terrace furnished with table and chairs. Cribs and extra bed available upon request.

Room Details

Deluxe
Hotel/Studio Unit Details

Deluxe Concierge
Hotel/Studio Unit Details

Deluxe Romance
Hotel/Studio Unit Details

Junior Suite
Hotel/Studio Unit Details

Deluxe Unlimited Xcaret Xperience
Hotel/Studio Unit Details

Junior Suite Concierge
Hotel/Studio Unit Details

Royal Level Luxury (available until 12/20/16)
Hotel/Studio Unit Details

Royal Level Junior Suite
Hotel/Studio Unit Details

What's to Love

Aahmazing pic opp - this tropical paradise has lots of wildlife: monkeys, flamingos and iguanas.

The beach is on a calm, serene lagoon - ideal for swimming, especially if you've got young kiddos.

The pools will be your dream spot for lounging the day away. The swim-up bar will be your fav.

Hands down - top-notch service from this friendly staff at the resort.

 

What We'd Change

Occidental Grand Xcaret is nearly an hour from the Cancun airport, but the private cove beach and meandering river that flows under cobblestone paths and stone bridges are worth it.

 

Why You Should Go

Located next to Xcaret Park, it's a gorgeous, natural sanctuary loaded with activities.

So much to do throughout the resort - mini golf, ping pong, tennis, archery, shuffle board & more.

Awesome resort if you're with the fam. The kids nor you will be bored.

Book a Royal Club room - exclusive restaurant, concierge, private pool, VIP check-in/out.

Available Amenities

  • Tour Assistance
  • Beach
  • Cribs Available on Request
  • Currency Exchange
  • Fitness/Exercise Room
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Nightly Entertainment
  • Scuba Certification ($)
  • Snorkeling
  • Swim-Up Bar(s)
  • Internet Access ($)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Parking
  • Archery
  • Mini Golf
  • Medical Services ($)
  • Scooter/Motorcycle Rental
  • Shuffleboard
  • Spa Services ($)
  • Elevators
  • 10 Bars/Lounges
  • 11 Restaurants
  • Fax Machine ($)
  • Spa ($)
  • Conference Facilities ($)
  • Handicap Room Available
  • Wedding Services ($)
  • Honeymoon Packages ($)
  • Wireless Internet Access ($)
  • Beauty Salon ($)
  • Lounge Chairs
  • Car Rental Available ($)
  • Dive Shop ($)
  • Babysitting Services ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Jet Ski Rentals
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Nature Park(s)
  • Nightlife
  • Parasailing
  • Sailing
  • Scuba Diving
  • Snorkeling
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Occidental at Xcaret Destination

Carretera Federal Chetumal - Puerto Juarez Km 282, #307

+52 984 871 5400

Hotel Description

Occidental at Xcaret Destination: Ecological Paradise

This Beach Eden is nestled in a tropical wonderland of natural foliage, unique wild life (think monkeys and flamingos), cobblestone paths. An ecological gem, this haven has a meandering river that flows throughout the resort and straight to the pools. It's just what you and the fam envisioned - it's mega-sized fun. Friendly games of ping pong, tennis and mini golf are definitely on the day's docket, but so is some pool time. And, a major bonus here - Xcaret Park is located next door. Yep. Pretty sure you're going to love it here.

DINING

An epicurean bonanza of 11 a la carte and buffet restaurants with such variety you will certainly not be disappointed. And guys, take note - pack some long pants. The dinner restaurants require long pants and closed toe shoes. Beach appetit.

Le Buffet
Type: International
Hours: Breakfast - daily, 7am-11:30am; Lunch - daily, 12:30-4pm; Dinner - daily, 6pm-10pm
Description: Gourmet International buffet dining for breakfast, lunch and dinner.

Sonora Grill
Type: Steakhouse
Hours: Daily, 6pm-10pm
Description: A la carte steakhouse delights hot off the grill, buffet salad and dessert service for dinner only.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Los Olivos
Type:
Mediterranean
Hours: Daily, 6pm-10pm
Description: A la carte Mediterranean and Italian cuisine for dinner only.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

La Hacienda
Type: Mexican
Hours: Daily, 6pm-10pm
Description: Gourmet, a la carte Mexican specialties for dinner only.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

D'Oriental
Type:
Asian
Hours: Daily, 6pm-10pm
Description: Chinese, Japanese, Thai and Indian cuisine offered.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

El Pescador
Type:
Seafood
Hours: Daily, 6pm-10pm
Description: Market-fresh a la carte seafood selections served in an open-air, beachside atmosphere.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

La Piazza
Type:
Pizza
Hours: Daily, 6pm-2am
Description: Pizzas, paninis and baguettes.

Paco's Tacos
Type:
Mexican
Hours: Daily, 6pm-2am
Description: Guests enjoy tacos and authentic Mexican appetizers.

El Lago
Type:
Snacks
Hours: Daily, 11:30am-6pm
Description: By the main pool, offering snacks and light meals throughout the day.

Kids Club
Type: Buffet
Hours: Daily, noon-3pm
Description: Kids enjoy the special children's menu at the Kids Club buffet.

The Royal Club Restaurant
Type:
International
Hours: Daily, 7am-10:30pm
Description: Exclusively for The Royal Club guests, serving a selection of international cuisine for breakfast, lunch and dinner.

All hours are subject to change.



BARS/NIGHTLIFE

Find your cocktail of choice - fruity and frozen, ice cold beer or mixed and shaken - at any of the bars around the resort. For late night dancing, the disco opens at 10:30pm. Time to break out your party sandals.

Lobby Bar
Daily, 11am-11pm

Terraza Bar
Daily, noon-11pm

La Bodeguita Bar
Daily, 6pm-10pm

Pool and swim-up bar
Daily, noon-6pm

The Hundido Bar
Located in the Flamenco area. Daily, 11am-5pm

El Lago Bar
Located at the main pool. Daily, 11am-5pm

Beach Club Bar
Daily, 7am-11am

The Beach Bar
Daily, noon-6pm

Sports Bar
Daily, 6pm-2am

Palenque Disco
Daily, 11pm-2am



BEACHES AND POOLS

White sands surround a serene lagoon that make this beachy spot the perfect natural swimming pool. And on top of that, you can dip your toes into any one of the five pools that weave throughout the resort. Time for some water therapy, beach lovers.

SPORTS/ACTIVITIES

Water

  • Snorkeling
  • Swimming

For an additional charge:

  • Scuba
  • Fishing

Land

  • Gym
  • Tennis
  • Volleyball
  • Archery
  • Mini-golf
  • Yoga
  • Aerobics


INTERNET

Occidental Grand Xcaret offers guests an Internet connection for an additional charge.

SPA SERVICES

Spa treatments and beauty salon services are available at the resort for an additional charge.

WEDDING/HONEYMOON

A hotel wedding planner dazzles couples by designing weddings that know no boundaries, with customizations like adding mariachis, photography and unique delectable menus for extravagant receptions. For specific wedding packages and services, please contact the front desk.

CHILD CARE

An indoor/outdoor children's activities center that includes video games, a pool, and a playground, the Kids Club offers daily supervised activities for children ages 4-12. Babysitting after Kids Club hours is available for an additional charge.

ADDITIONAL INFORMATION

Location
Occidental at Xcaret Destination is located approximately 50 minutes from Cancun International Airport (CUN) and five minutes from Playa del Carmen. Occidental Grand Xcaret is located on the Caribbean coast of Mexico adjacent to the spectacular Xcaret Park. The nature park is one of Yucatan's principal visitor attractions.

Check In/Check Out
Check-in: 3pm, Check-out: noon.
A valid credit card may be required upon check in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 3-night minimum stay is required at the resort with the following exceptions:
A 5-night minimum stay is required when booking the Deluxe Unlimited Xcaret Xperience room category.
A 7-night minimum stay is required for all travel Feb 201-27, 2017 andApr 9-15, 2017.

Awards and Accolades
Conde Nast Traveler announced that Occidental Grand Xcaret ranked 20th in its 27th annual Readers' Choice Awards 2014 for resorts in Mexico and the Caribbean. 7,721 hotels were included in the running from 642 cities around the area.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Spring Break/Youth Policy
Individual student bookings are accepted. Minimum age requirement for check-in is 18 years of age. No more than the maximum occupancy per room is allowed. A refundable deposit per person (cash or credit card) is required upon check-in at the resort. Group student bookings must be requested through the Groups Department. These groups require a chaperone in addition to the refundable deposit.

Water Purification
Like all major Mayan Riviera hotels, the hotel is equipped with a water-purification system.


Resort Update
RESORT UPDATE, 4/22/16 - Occidental Grand Xcaret will be undergoing a series of renovations beginning May 1, 2016. Occidental will be restyling several areas throughout the resort including the front desk, guest rooms, convention center, sports bar, "Le Buffet" restaurant, and the lobby bar. All work will be done gradually to ensure that these renovations have little impact on the guest experience and that all regular services offered by the hotel are not altered. Expected completion is scheduled for December 2016.



All hours, fees, amenities, information and services are subject to change without notice.
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Room 1 Details:
  • Deluxe Room
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  • Travel: April 23 - June 30, 2017
  • Book By: June 12, 2017
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