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Occidental at Xcaret Destination - All-Inclusive

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $539 All-Inclusive
Info Customer Reviews Questions & Answers

This Beach Eden is nestled in a tropical wonderland of natural foliage, unique wild life (think monkeys and flamingos), ... More

Customer Rating 655 Reviews
Value
 
4.2
Service
 
4.2
Beaches & Pools
 
4.0
Dining Options
 
3.8
Room Comfort
 
3.9
4.1 out of 5
"I must say my family really enjoyed ourselves at Occidental Grand Xcaret for 1 full week and were very sad to leave. Rented two rooms for 6 of us and took my two kids (age 3 yrs. and a 4 month old) alo..." – NivlekGT
623 out of 767 (81%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.2
Service
 
4.2
Beaches & Pools
 
4.0
Dining Options
 
3.8
Room Comfort
 
3.9
4.1 out of 5
"I must say my family really enjoyed ourselves at Occidental Grand Xcaret for 1 full week and were very sad to leave. Rented two rooms for 6 of us and took my two kids (age 3 yrs. and a 4 month old) alo..." – NivlekGT
623 out of 767 (81%) customers would recommend this product to a friend.
O2 Mexico - Whale Sharks are amazing animals Grand Romance Desert Coati Overlooking the beach Monkey At the beach Hidden beach!! Breathe taking! This is what they call the beach Climbed it... Scarlet Macaws in the lobby Great time with the fam in Riviera Maya Romantic Dinner on the Shore Couples' Trip Exploring ruins! one of the pools View of sea from rocky area Romantic Dinner on the Shore Lots of wildlife around the natural pool was beautiful! Deer In the pool the lobby area The boatride around the resort - relaxing! The beach area Beach club view Path past ruin. Iguana The village spiritual leader.. Seaside afternoons! Beach Pool closest to our room Two macaws in the lobby Xcaret Park The 3 tier beach & lagoon Beach at Occidental Grand Xcaret
All Customer Reviews
1-4 of 655 reviews. Sort by
July 19, 2017
worst place ever

this is a poor example of a 4 or above star resort !! the pools are dirty i understand we are in a jungle but atleast have people clean the pool a few times a day! there are foul odors that come out of the filtration system around the pool as well .the service is disgraceful i had an easier time serving myself that to wait for someone! that includes around the pool as well as dinners ! saving grace for service was leo at the beach for breakfast and the same at lunch in the snack pavillion! this man went out of his way set up tables for us while the woman who sat us told everyone we couldnt do it ! we were a party of 14 and wanted to sit together they needed to accomodate us and didnt until leo helped out !when you ask for something else like another drink at dinner you feel like the servers are going to cry because they have to get you something else ! pacos tacos and la piazza the cooks are amazing get the food out quick the waiters on the other hand left the food so i had to get it myself ,instead of tipping the waiter i tipped the chef ! barcelo needs to step up the process of putting more people on staff here and fixing whats broken instead of trying to sell time shares to people every 20 minutes which is quite annoying as well , these people try to sell ,sell, sell and when you need something like toilet paper because no one refills it they give you an attitude because you didnt go on the time share tour . I am on vacation let the place sell itself focus on the issues of the property and the staff first ! still love barcelo mayan palace they do it right this place is terrible


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Overall Rating: 3
Value
 
3.0
Service
 
1.0
Beaches & Pools
 
1.0
Dining Options
 
1.0
Room Comfort
 
3.0
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From: new york
Age: 35-44
Travel: 3-6 trips/year

July 17, 2017
It was a nice trip

Great looking resort. Nice staff all the way around. The shower was a little dirty when we got there...called the front desk & they responded immediately. Bed was a little hard for my taste & the room had a slight mildew smell too it. My first trip to one of these types of resorts, so I don't know if this is out of the ordinary or not. Huge pool with swim up bar & volleyball net...very nice. There isn't any real beach however, which was disappointing. There is a manmade lagoon with a sandy beach and we spent a lot of time there....but I don't know how I missed the fact that they didn't have any true beachfront. Several dining options. Food was good. Resort grounds are well kept....staff continually cleaning & doing maintenance. I won't return because of no beach, however if that's not one of your requirements, this will be a great place for you.


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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: Texas
Age: 35-44
Travel: 1-2 trips/year

July 14, 2017
Great time - above average resort

We found the resort to be fantastic. We absolutely loved the setting. We loved the jungle and wildlife. Although the resort appeared to be built years ago but I thought it was well maintained and very nice. Our room overlooked the pool and we had no complaints. Plenty of bars with lots of top self booze available. Previous resorts I have been to in the DR had no top shelf available, this was a nice change. Couple of complaints I have. Dinners were so so, we had some great meals and some not so great meals. Sometimes it was our own fault of what we ordered, some was just not good. The activities closed very early. We wanted to go snorkeling, went to get the gear at 3:00 and they were all out. No problem, we will wait. Unfortunately they closed at 4:00 therefore they do not let the gear out after 3:00. Same with tennis, volleyball, ping pong etc... Overall we had a great great time and would go back.


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Overall Rating: 4
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Ohio
Age: 45-54

July 9, 2017
Exceeded My Expectations!

Occidental at Xcaret Destination was a amazing resort! All of the staff was very helpful and friendly. The options on activities to take part in were endless and everything you could possibly need at your fingertips. Thanks for the relaxation!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Houston, TX
Age: 25-34
Travel: 1-2 trips/year

Room Information

Occidental at Xcaret Destination - All-Inclusive features 778 guestrooms and suites located in a number of small three-story buildings (no elevators) surrounded by gardens, pools, and river channels. All rooms features air-conditioning, in-room safe, satellite TV, mini fridge and a balcony or terrace furnished with table and chairs. Cribs and extra bed available upon request.

Room Details

Deluxe
Hotel/Studio Unit Details

Deluxe Concierge
Hotel/Studio Unit Details

Deluxe Romance
Hotel/Studio Unit Details

Junior Suite
Hotel/Studio Unit Details

Junior Suite Concierge
Hotel/Studio Unit Details

Royal Level Junior Suite (available until 12/20/17)
Hotel/Studio Unit Details

Deluxe - Sale
Hotel/Studio Unit Details

Royal Level Suite (available beginning 12/21/17)
Hotel/Studio Unit Details

Royal Level Luxury (available beginning 12/21/17)
Hotel/Studio Unit Details

Junior Suite Romance (Available beginnning 12/21/17)
Hotel/Studio Unit Details

What's to Love

Aahmazing pic opp - this tropical paradise has lots of wildlife: monkeys, flamingos and iguanas.

The beach is on a calm, serene lagoon - ideal for swimming, especially if you've got young kiddos.

The pools will be your dream spot for lounging the day away. The swim-up bar will be your fav.

Hands down - top-notch service from this friendly staff at the resort.

 

What We'd Change

Occidental Grand Xcaret is nearly an hour from the Cancun airport, but the private cove beach and meandering river that flows under cobblestone paths and stone bridges are worth it.

 

Why You Should Go

Located next to Xcaret Park, it's a gorgeous, natural sanctuary loaded with activities.

So much to do throughout the resort - mini golf, ping pong, tennis, archery, shuffle board & more.

Awesome resort if you're with the fam. The kids nor you will be bored.

Book a Royal Club room - exclusive restaurant, concierge, private pool, VIP check-in/out.

Available Amenities

  • Tour Assistance
  • Beach
  • Cribs Available on Request
  • Currency Exchange
  • Fitness/Exercise Room
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Nightly Entertainment
  • Scuba Certification ($)
  • Snorkeling
  • Swim-Up Bar(s)
  • Internet Access ($)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Parking
  • Archery
  • Mini Golf
  • Medical Services ($)
  • Scooter/Motorcycle Rental
  • Shuffleboard
  • Spa Services ($)
  • Elevators
  • 10 Bars/Lounges
  • 11 Restaurants
  • Fax Machine ($)
  • Spa ($)
  • Conference Facilities ($)
  • Handicap Room Available
  • Wedding Services ($)
  • Honeymoon Packages ($)
  • Wireless Internet Access ($)
  • Beauty Salon ($)
  • Lounge Chairs
  • Car Rental Available ($)
  • Dive Shop ($)
  • Babysitting Services ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Jet Ski Rentals
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Nature Park(s)
  • Nightlife
  • Parasailing
  • Sailing
  • Scuba Diving
  • Snorkeling
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Occidental at Xcaret Destination - All-Inclusive

Carretera Federal Chetumal - Puerto Juarez Km 282, #307

+52 984 871 5400

Hotel Description

Occidental at Xcaret Destination - All-Inclusive: Ecological Paradise

This Beach Eden is nestled in a tropical wonderland of natural foliage, unique wild life (think monkeys and flamingos), cobblestone paths. An ecological gem, this haven has a meandering river that flows throughout the resort and straight to the pools. It's just what you and the fam envisioned - it's mega-sized fun. Friendly games of ping pong, tennis and mini golf are definitely on the day's docket, but so is some pool time. And, a major bonus here - Xcaret Park is located next door. Yep. Pretty sure you're going to love it here.

DINING

An epicurean bonanza of 11 a la carte and buffet restaurants with such variety you will certainly not be disappointed. And guys, take note - pack some long pants. The dinner restaurants require long pants and closed toe shoes. Beach appetit.

Le Buffet
Type: International
Hours: Breakfast - daily, 7am-11:30am; Lunch - daily, 12:30-4pm; Dinner - daily, 6pm-10pm
Description: Gourmet International buffet dining for breakfast, lunch and dinner.

Sonora Grill
Type: Steakhouse
Hours: Daily, 6pm-10pm
Description: A la carte steakhouse delights hot off the grill, buffet salad and dessert service for dinner only.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Los Olivos
Type:
Mediterranean
Hours: Daily, 6pm-10pm
Description: A la carte Mediterranean and Italian cuisine for dinner only.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

La Hacienda
Type: Mexican
Hours: Daily, 6pm-10pm
Description: Gourmet, a la carte Mexican specialties for dinner only.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

D'Oriental
Type:
Asian
Hours: Daily, 6pm-10pm
Description: Chinese, Japanese, Thai and Indian cuisine offered.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

El Pescador
Type:
Seafood
Hours: Daily, 6pm-10pm
Description: Market-fresh a la carte seafood selections served in an open-air, beachside atmosphere.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

La Piazza
Type:
Pizza
Hours: Daily, 6pm-2am
Description: Pizzas, paninis and baguettes.

Paco's Tacos
Type:
Mexican
Hours: Daily, 6pm-2am
Description: Guests enjoy tacos and authentic Mexican appetizers.

El Lago
Type:
Snacks
Hours: Daily, 11:30am-6pm
Description: By the main pool, offering snacks and light meals throughout the day.

Kids Club
Type: Buffet
Hours: Daily, noon-3pm
Description: Kids enjoy the special children's menu at the Kids Club buffet.

The Royal Club Restaurant
Type:
International
Hours: Daily, 7am-10:30pm
Description: Exclusively for The Royal Club guests, serving a selection of international cuisine for breakfast, lunch and dinner.

All hours are subject to change.



BARS/NIGHTLIFE

Find your cocktail of choice - fruity and frozen, ice cold beer or mixed and shaken - at any of the bars around the resort. For late night dancing, the disco opens at 10:30pm. Time to break out your party sandals.

Lobby Bar
Daily, 11am-11pm

Terraza Bar
Daily, noon-11pm

La Bodeguita Bar
Daily, 6pm-10pm

Pool and swim-up bar
Daily, noon-6pm

The Hundido Bar
Located in the Flamenco area. Daily, 11am-5pm

El Lago Bar
Located at the main pool. Daily, 11am-5pm

Beach Club Bar
Daily, 7am-11am

The Beach Bar
Daily, noon-6pm

Sports Bar
Daily, 6pm-2am

Palenque Disco
Daily, 11pm-2am



BEACHES AND POOLS

White sands surround a serene lagoon that make this beachy spot the perfect natural swimming pool. And on top of that, you can dip your toes into any one of the five pools that weave throughout the resort. Time for some water therapy, beach lovers.

SPORTS/ACTIVITIES

Water

  • Snorkeling
  • Swimming

For an additional charge:

  • Scuba
  • Fishing

Land

  • Gym
  • Tennis
  • Volleyball
  • Archery
  • Mini-golf
  • Yoga
  • Aerobics


INTERNET

Occidental at Xcaret Destination - All-Inclusive offers guests an Internet connection for an additional charge.

SPA SERVICES

Spa treatments and beauty salon services are available at the resort for an additional charge.

WEDDING/HONEYMOON

A hotel wedding planner dazzles couples by designing weddings that know no boundaries, with customizations like adding mariachis, photography and unique delectable menus for extravagant receptions. For specific wedding packages and services, please contact the front desk.

CHILD CARE

An indoor/outdoor children's activities center that includes video games, a pool, and a playground, the Kids Club offers daily supervised activities for children ages 4-12. Babysitting after Kids Club hours is available for an additional charge.

ADDITIONAL INFORMATION

Location
Occidental at Xcaret Destination - All-Inclusive is located approximately 50 minutes from Cancun International Airport (CUN) and five minutes from Playa del Carmen. Occidental Grand Xcaret is located on the Caribbean coast of Mexico adjacent to the spectacular Xcaret Park. The nature park is one of Yucatan's principal visitor attractions.

Check In/Check Out
Check-in: 3pm, Check-out: noon.
A valid credit card may be required upon check in for possible incidentals not included in your hotel reservation.

Tax Payment
The government has approved a new tax for visitors visiting Cancun. The resort reserves the right to collect this new tax to all visitors. This tax will be a flat fee of $20.00 pesos (1.00 usd approx.) per night per room.

Minimum Stay
A 3-night minimum stay is required at the resort with the following exceptions:
A 5-night minimum stay is required for all travel Dec 21-Dec 25, 2017 & Jan 22-April 8, 2018.
A 7-night minimum stay is required for all travel Dec 26-Jan 3, 2018.

Awards and Accolades
Conde Nast Traveler announced that Occidental Grand Xcaret ranked 20th in its 27th annual Readers' Choice Awards 2014 for resorts in Mexico and the Caribbean. 7,721 hotels were included in the running from 642 cities around the area.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Spring Break/Youth Policy
Individual student bookings are accepted. Minimum age requirement for check-in is 18 years of age. No more than the maximum occupancy per room is allowed. A refundable deposit per person (cash or credit card) is required upon check-in at the resort. Group student bookings must be requested through the Groups Department. These groups require a chaperone in addition to the refundable deposit.

Water Purification
Like all major Mayan Riviera hotels, the hotel is equipped with a water-purification system.



All hours, fees, amenities, information and services are subject to change without notice.
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Room 1 Details:
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Resort Credit Discounts More
5 days, 4 nights
Travel Dates 11/1 - 12/20
Starting at $539 was $1009
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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Royal Level Jr Suite More
4 days, 3 nights
Travel Dates 8/12 - 8/26
Starting at $749 was $1179
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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5 days, 4 nights
Travel Dates 8/24 - 10/31
Starting at $549 was $999
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 3 days left to book!
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8 days, 7 nights
Travel Dates 12/21 - 1/3
Starting at $1469 was $1899
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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6 days, 5 nights
Travel Dates 1/4 - 4/8
Starting at $809 was $1299
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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5 days, 4 nights
Travel Dates 4/9 - 6/30
Starting at $599 was $1029
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Call one of our U.S. based Beach Experts.

(800) 915-2322
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