Live Aqua Cancun - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

18027 reviews

• 

  A Slice of Paradise at Live Aqua Cancun

  My wife and I vacationed here 12/13/25-12/20/25. It was our first visit, but it will not be our last. The weather was near perfect [only rained on our last full day] and very pleasant with highs of 84F degrees and no seaweed on the beaches. It is the perfect time of the year to visit this beautiful luxury resort. Here are just a few of the things we appreciated and enjoyed: Lush Greenery: This resort has lots of tropical landscaping and makes it makes you feel extra special and exceptional. There are palm trees, flowers, waterfall features and so much more. Beach: The beach at Live Aqua is the nicest stretch of beach in the Hotel Zone. It is very long and never feels crowded. They have some lovely hammocks and a nice beach bar that is equipped with swing chairs. They work very hard to keep their stretch of beach healthy and happy. During the early morning hours I noticed them using tractors to finely rake and maintain their soft sand. They have achieved Blue Flag Certification! Pools: Each of the seven (7) pools are individually heated and kept at different temperatures – great idea!! We preferred to use the warmest round-shaped pool, which is located directly in front of the Cabana Check-in Hut on the north side. The pools are lovely and are very close to the beach, resulting in a very easy short walk to the beach. Every day we relaxed on our Amazon purchased Hammock Pool Floats, as this resort permits the use of floats in their pools. Most of the long stretches of pools are quiet and relaxing. The swim up bar pool to the far left (if looking at the beach) is separate from the more relaxing pools, as they play louder music and is livelier. The infinity pools are breathtaking and a wonderful place to cool off while watching the gorgeous ocean. Cabanas: We love that this resort has cabanas and lots of them. Cabanas are for rent [$90 UDS / day] and are included with all suite bookings (Viento, Tierra, Aqua, Fuego or Presidential). We love that there are so many areas to choose from on the beach, to mid-way and around all of the pools. Food can be served at the cabanas mid-way and around the pools. Drinks are served in all areas. However, food is not permitted on the beach for environmental reasons, as they have a Blue Flag Certification. Dining: We initially enjoyed having an early 7:30am breakfast at Azur until they introduced a brand new/revised menu mid-point of our stay. We happily opted to enjoy the buffet breakfast at Siete thereafter, which was fantastic and it provided a very large variety of freshly maintained delicious options, including multiple made-to-order egg omelet stations, a smoothie bar and a Bloody Mary station with vodka and recipe condiments. There are so many wonderful lunch options to choose from at this resort - we loved Azur, Sea Corner and the grilled station for lunch. Both Azur and Sea Corner are practically on the beach and the views, food and services are excellent! There is a large outdoor grilling station across from Verona serving delicious BBQ ribs and chicken daily. Every Monday, Wednesday, Friday and Sunday at 2:00 p.m., one large fresh batch of Paella is prepared and served in front of Verana Restaurant until it is completely devoured by the guests. At 4:00 p.m. every day, a made-to-order crepe cart is stationed outdoors just out by the entrance door near Aka Bar – they were delicious! There is also a very delicious and freshly made-to-order Sushi Bar [allow 10-15 minutes for your order to be freshly prepared] located across from Aka Bar that is open daily from 5:00 p.m. to 10:00 p.m. There are some drink and food options available daily/nightly at the Starbucks Café and all is included. Keep in mind that sometimes one restaurant may be closed for the night, as they offer a very nice Mexican Fiesta Show with a huge dinner buffet near the south pools weather permitting; and the same happens for Circus Night [a Mexican version of a “Cirque du Soleil” style show]. Both shows were very entertaining, and we thought the Mexican Dinner Buffet food and quality was much better than the Circus Dinner Buffet. Don’t miss them!! We had a fabulous dinner at MB and celebrated my wife’s 58th birthday there with the assistance of their wonderful staff – the food was very good. We also enjoyed Verona and Azur for dinner and highly recommend both. Hidden Garden is always a beautiful spot for dinner. No reservations are required for dinner, but because we had a butler (for Aqua Club and Suite level rooms only) we were able to make advance reservations and not wait in line to get into the restaurants. We really enjoyed this great perk! Entertainment: There are many things going on every day. The key is to make sure you have the weekly entertainment sheet (comes out every Monday) so that you don’t miss anything that you want to take part in. There is everything from yoga, bingo, live music sessions, water aerobics, beach volleyball, bracelet making, Casino Night, Mexican Fiesta, Circus, DJ, magician, karaoke, music trivia and much more. My wife and I really enjoyed making bracelets together. This is not a huge party resort, but there are so many things happening. When it rains [it did on our last full day], the staff switched to “Rainy Day” mode and promptly distributed and posted a rainy day schedule of fun events to keep everyone happy and entertained. Now that’s great management planning!! Aqua Club: Since we had initially booked a standard Aqua Club Oceanfront King room, we were able to check in and check out on the 5th Floor Aqua Club. It is very quiet there and the views are incredible. It is a great place to catch the sunset and to have a wonderful higher quality alcoholic drink. When you have Aqua Club access, you will be assigned two (2) butlers that will communicate to you via What’s App. daily. They will do anything possible to make your stay the best it can be. Upon my arrival, I secretly provided my butlers with birthday decorations for my wife to decorate our upgraded Aqua Suite on our second day. My wife was so surprised by the decorations that she was shedding tears of happiness upon her initial viewing. During our check-in process, we were offered to upgrade our room to an Aqua Suite [Suite 1403] and I successfully negotiated a very reasonable upcharge for the same. It was definitely worth the upgrade, as the Suites include a free daily Cabana rental and 20-minute foot massage that my wife immensely enjoyed. Staff: The staff really make this resort special. They are super friendly, kind and work incredibly hard to please you. It amazed us to learn how long many of the staff members have been employed at this resort. Cheers to all of the staff at Live Aqua! Our Butlers, Arturo and Viriiana, did a fabulous job! They really were on top of things and we appreciated everything they did every day for us! They executed my wife’s birthday decoration instructions exactly as I had instructed them to do so and sent me written text confirmations upon completion. They were able to make/confirm dinner reservations, add our favorite drinks to our fridge, promptly address minor maintenance and housekeeping requests, answer any questions etc. If you have never been to Live Aqua before, your butler with show you around your room and explain all about the resort. They will send you updated entertainment information and restaurant info as well, along with resort maps, daily follow-ups and updates. Special thanks and shout out to those in Housekeeping Department who took great care of our suite. It was spotless! We enjoyed our first visit so much that we already booked another stay here in mid-December 2026!! See you next year!

  Dec 29, 2025
• 

  Unforgettable Birthday Week in the Viento Suite – Isaias and Eladio are Legends!

  My wife and I just returned from a week at Live Aqua Cancun to celebrate her birthday, and I can honestly say it was one of the best vacation experiences we have ever had. We stayed in the Viento Suite, and while the room and the ocean views were breathtaking, what truly set this trip apart was the incredible service. A huge, special thank you goes to our butlers, Isaias and Eladio. These two gentlemen completely redefined what "luxury service" means. From the moment we arrived, they were professional, warm, and constantly one step ahead of our needs. Since it was a special occasion, I wanted everything to be perfect, and Isaias and Eladio delivered flawlessly. They helped coordinate a beautiful surprise for my wife's birthday, ensuring our Cabana was ready and even setting up a romantic Jacuzzi experience in the suite while we were at dinner. It wasn't just about doing their job; they genuinely cared about making us feel like VIPs. We never had to worry about a single detail because they had already taken care of it. The resort itself is stunning—the Aqua Club lounge on the 5th floor is a sanctuary, and our birthday dinner at the Hidden Garden restaurant was magical (highly recommend the corner tables for a romantic vibe!). If you are booking this hotel, do yourself a favor and book a suite where you get the butler service. Having Isaias and Eladio looking after us turned a great vacation into an unforgettable memory. We are already planning our return trip! Thank you, Live Aqua, for a perfect week.

  Dec 28, 2025
• 

  Pleasantly surprised

  Check in process welcoming of guests upon arrival needs major work. Upon arrival, which was late due to our delayed flight, I was not very happy. We were not greeted at the front door, but instead we’re blocked by a group of guests at least five or six people and their 10+ more luggage bags after I pushed my way through and saying excuse me you’re blocking the entrance multiple times there were no staff in sight. I found what I believe was the concierge desk and asked where I needed to go to check in which at that point I had 2 to 3 hotel employees asking me my name and then redirecting me to the VIP aqua club. Once we got to our room with our butler Arturo, who made everything 100% better made our dining reservations, reserved our cabana for the entirety of our stay made spa reservations, and assured me that anything I needed would be taken care of promptly via him or our other butler, Viridiana. The entire week of our stay, they exceeded my expectations with their attentiveness to our needs.. they checked in daily with us, sent us the activity schedule, menus, made sure we were happy and answered our questions or requests almost immediately. we stayed in the Tierra suite which came with the VIP aqua club benefits, which I highly recommend!!! you get breakfast, drinks, variety of snacks throughout the day, a quiet place to eat and relax away from all the other people along with a great view of the beach. The room itself was nice. My favorite part was the automated blinds that led out to two separate balconies. The main bathroom felt small and crowded but I did like the two-way mirror shower bathroom doors. The bathtub is ginormous. It also comes with a small kitchenette and a half bath. All the food at the restaurants was delicious, especially at MB and carnivore. The hotel itself is close to the shopping strip. It is literally across the street. The beach was perfect. It had cabanas and a butler service at the cabanas along with the daily foot massage. The pool was somewhat crowded and had entertainment throughout the day. The spa was nice. The only downside for me personally was the hydrotherapy section is split into two sections one for boys one for girls so if you’re there on a romantic getaway, you get split up unfortunately. The coffee shop on the bottom floor served Starbucks, which is included in the all-inclusive. Turn down service at night and housekeeping, cleaned the room all while keeping your stuff exactly where you have it but organized. Would definitely book again.

  Dec 28, 2025
• 

  Christmas time

  For a half price you will get the same experience. Food as good as at other places. Had to wait for service long time just as at other places. Ocean is amazing! Beach attendant Demain was super polite and helpful (probably learned to deal with all other screwups). Hats off to lightning designer - you definitely can take nice pictures at night.

  Dec 28, 2025
• 

  Beautiful room, great food, and outstanding butler service

  We had a wonderful stay at Live Aqua. This was our first stay at this resort - decided to give it a try because our go to adults only resort is currently being renovated. The room was spacious and modern, with beautiful views of both the grounds and the ocean—truly a relaxing setting. The were plenty of food options with two out of the world servers-Elisabeth at Siete and Cesar at Hidden Garden! The butler service from Ernesto and Alex was absolutely over the top. We could not have asked for better responses—they were incredibly helpful, attentive, and truly went above and beyond to make our stay exceptional. Overall, it was a great experience and a lovely place to unwind.

  Dec 28, 2025