Live Aqua Cancun - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17936 reviews

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  Our 12th Stay—Live Aqua Cancun Continues to Be Perfection!

  This was our 12th visit to Live Aqua Cancun in November, and once again, it exceeded every expectation. We traveled as a group of three and stayed in the Presidential Suite—an unforgettable experience. From the moment we arrived, the service, hospitality, and genuine warmth made it feel like coming home. First, our deepest thanks to GM Mr. Santa Maria for his excellent leadership. This resort continues to shine because of the culture he has built. Thank you as well to Deivid, whose management of the rooms is outstanding, and to Jonathon, who is always a joy to see—his positive attitude, professionalism, and consistency are truly special. Aylin Olivares deserves her own spotlight. She is worth the cost of booking the resort on her own. Her customer service is unmatched anywhere we’ve traveled. She is attentive, thoughtful, and anticipates needs before we even express them. She is a shining example of top-tier hospitality and a true asset to Live Aqua. We were thrilled to have Chef Ernesto back. While the food has always been good, there had been a noticeable difference during his absence. Not anymore. With Ernesto’s return, every meal this trip was phenomenal. His talent, passion, and work ethic elevate the entire dining experience. He is kind, dedicated, and unbelievably skilled. We genuinely looked forward to every meal with him. Guillermo in the Aqua Club continues to be outstanding. His hospitality is unmatched and his drinks are expertly crafted. We especially look forward to Jazz Nights, which have become one of our favorite parts of the entire trip. We sincerely hope Live Aqua continues them—they truly add magic to the evenings. A huge thank you to Flavio, the pool and cabana manager as well as Miguel. They work incredibly hard, are pulled in so many directions, yet still manages to make us feel special and well cared for. Their effort and dedication do not go unnoticed, and we appreciate him immensely. Our poolside experience was elevated by the unforgettable service from Alejandra and Aminael. Their positive energy, constant attentiveness, and warm demeanor made every day by the pool even better. They are simply the best. We also want to recognize our butlers, Arturo and Romero. They were on top of absolutely everything—from filling the hot tub, to securing dinner reservations, to simply checking in to make sure our stay was perfect. Their support and attention to detail made our trip seamless and memorable. A special acknowledgment goes out to our morning servers Jose and Daniel at Siete. These two are absolute legends. Breakfast with them is one of the highlights of our trip, and honestly, we would return to Live Aqua just to start our mornings with their service and positivity. At MB, we must recognize Salvador, an incredible waiter who made our dining experience exceptional. We can’t wait to be served by him again. And of course, Chef Willian, who always takes extraordinary care of us and ensures our meals are unforgettable. For the spa, my wife and sister-in-law experienced several massages, and a few therapists stood far above the rest. A heartfelt thank you to Urbina (Lady), Heidi, Daisy, and Yamily. Their skill, professionalism, and care were exceptional—we will absolutely be requesting them again. Live Aqua truly is our second home. Every visit reminds us why we keep coming back, and why we’ll continue returning for years to come. We’re already looking forward to Trip #13 in February! Five stars, every time. 🌟🌟🌟🌟🌟

  Dec 02, 2025
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  The Perfect Break at Live Aqua

  Live Aqua is the best. The service is always top notch. We always make sure we request Ruddy as our butler. He takes such good care of us every time. This trip we also got to meet Romero who is on it. From Jose in Siete to Jose on the grill, Damien, Flavio and Francisco at the pool hut, you cannot ask for better service. I can’t wait to go back.

  Dec 01, 2025
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  Excellante

  This is our 3rd time to this beautiful resort and we will be planning another trip for next year! The service is a step above the staff is incredible. Ernesto and Stephany took care of us while there and if I could give them more than 5 stars, I would. Their personalities are infectious and you can’t help but feel happy when around them! We looked forward to seeing Jose, David and Marco at Siete each morning! Daniel and hector in the Aqua Club were also always so welcoming! We keep coming back because the resort is beautiful, the food is great and the people make you feel so welcome!! The food & drink options were plentiful and we definitely never wanted for anything.

  Dec 01, 2025
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  LOVED IT!!!

  We had an amazing stay at Live Aqua Cancún. The service was exceptional, and the food was phenomenal at every restaurant. The resort is immaculately clean, with huge beautiful pools right by the beach—absolutely stunning. The entertainment was a blast with shows, DJ, and karaoke, and the spa and hydrotherapy were incredible. We loved it and can’t wait to return. Highly recommend!

  Dec 01, 2025
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  Deluxe Experience at Live Aqua

  Very beautiful all-inclusive resort with many foods and drink options. Has easy beach access and pools/rooms overlooking the ocean. The staff is very nice and professional, especially the entertainment staff running the activities. Pablo, Ricardo, Naomi, Alex, Alfredo, chef Raphael, and the yoga instructor Daniel really make all the activities feel welcoming and accessible to everybody, they definitely deserve a big raise for all that they do! The server and bartending staff are also very helpful, Alberto and Carlos are wonderful and very professional. All the server staff work extremely hard, but the number of guests seems really high in volume, and they definitely need more support in staffing ratio to the huge amount of guests. Definitely a very beautiful place to stay in, would recommend!

  Nov 30, 2025