Crown Paradise Golden Puerto Vallarta - All Inclusive Resort

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8840 reviews

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  Money better spent elsewhere

  This hotel was a mess from the moment we arrived. I didn’t want to believe all the negative reviews but they are all true. The staff are all super nice but it is chaos at this resort. The building is out of date and falling apart, paint peeling off the wall in the lobby, water pooling on the tile floors in the hallway from the leaking roof, mold around the air conditioner in our room. We we’re supposed to stay four nights we checked out after one night and rented an Airbnb. Do not stay at this resort.

  Sep 05, 2025
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  Worth a stay

  A basic 3-star hotel. Generally clean and friendly staff. For an affordable all-inclusive, worth the stay. Food was very good (breakfast and lunch buffet). They keep the pool clean and with various activities that make it fun/relaxing to hang out by the pool. Drinks service also regular and kind waitresses. Location is central to get around Puerto Vallarta. Overall, a good experience.

  Aug 19, 2025
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  Solid 3 Star

  Booked through Escapes Vacations, flew with Sunwing/Westjet. Flight was on time and from the time of arrival we were at the hotel within the hour. Check in was not great. Got there at about 4:15pm on Saturday, August 9th. Only one lady at check in, we were second in line. Took 25 minutes. Waited another 10 minutes for someone to assist with our luggage to the room but no one helped even though the front desk lady did nothing. Had to wait for 2 elevator rides as locals were not impressed we were trying to take our luggage on the tiny elevator, so we waited. Got to the room. We were staying in a Suite Crown Plus. View was partial of the ocean(could see sunsets) but not the beach area. We overlooked basketball and tennis courts. Room was good. Great double sided vanity, jacuzzi tub, king bed. No complaints other than tv only had 2 english speaking channels, CNN and NFL. Mini fridge had water, beer and pop. I requested a coffee maker and received one which was wonderful as we brought up Baileys each evening and kept in fridge for our coffee in the morning. Realized we did not get our towel cards, so we waited another 25 minutes in line. Other staff would help locals but no one acknowledged us. Beach/ocean - swimmable, not much seaweed, sandy (cannot see in the water) plenty of space for cabana beds or lounge chairs. Bedding on cabana beds not changed till about 8:15 so you would sometimes have to wait. Vendors on beach, absolutely painful. I understand that it is their way to make a living but if you want r&r or any relaxation this is NOT the resort for you. They do have a rope area which we assumed was to keep vendors(as in other resorts we stayed) keep on the other side. Nope, It does not matter if you are sleeping, reading, on the phone, the sales is non-stop from 7:30am-7pm. Bracelets, hats, tattoos, weed, cigars, oysters, shrimp, cups, sunglasses....... Food - buffet was standard for breakfast, can get eggs cooked how you like them. No bacon ever, sausages(which were not good) plenty of fruit, cereal. Lunch was good, always something being cooked fresh in front of you and plenty of salad, fruit and breads. A la carte - the app was easy enough to use. Opened at 9am but you must book no later than 9:15. We were able to book every restaurant but the Italian and Japanese. We walked up to the Italian to see if they would accommodate and they did, so kind and welcoming. Sad we could not get into Japanese. Pools - one on main level and one on 7th floor roof top, both had ample room. As this is joined on to the family resort, we found the adult pool/hot tub over there was great, always quiet. Entertainment was regular standard and those performers work hard. Trafalgar pub was great to finish off the evening with a game of pool, cards, jenga or whatever. Avoid the bathroom in there though as it was worse smelling than any outhouse i have ever been in, plumbing issues??? Overall the resort needs some work, but it does look like they are working on it. This was our 12th trip to Mexico and 2nd time in Puerto Vallarta. I might stay in this resort again if the price was right. I would say this hotel would rate at about a 3 star.

  Aug 18, 2025
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  Horrible WiFi and buffet room comfortable

  WiFi never was strong and password changed daily having to go to front desk everyday. Room was comfortable and beautiful view of beach. Wife and daughter got sick the last day there most staff was pretty friendly

  Aug 09, 2025
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  Daniel bellboy

  Best service ever good people best customer service by daniel bellboy hes the best part of the hotel thanks daniel until next year amigo

  Aug 09, 2025