Iberostar Waves Cozumel - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8574 reviews

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  Mixed Experience: Great Pool, Disappointing Beach, Spa and Room

  Water/Beach: This rocky shallow beach offers a unique experience for kids to snorkel, however the water is shallow, the water clarity is limited with a greenish tint and boat traffic. Water can be entered only from the pier. Too shallow even from there. Swimmers seeking crystal-clear clean turquoise deep water to swim will be disappointed. Rooms: the room's compact size was a challenge, the lack of a mirror outside the restroom was inconvenient. The pillows were uncomfortable, and the synthetic bedsheets didn't breathe well, causing me to overheat during the night. I was also initially puzzled by the temperature fluctuations in the room, but it became clear that the air conditioning, fan and light were on motion sensors, which would turn them off when I stopped moving or fell asleep, which wasn't ideal when sleeping in bed without moving. I understood the issue when I was reading inside without moving and my light, fan and AC shut down. The curtains didn't provide complete blackout coverage, and the gaps around the door let in additional light. Given these factors, I think the room might be better suited for solo occupancy, as it felt a bit cramped for two people. Note, that I paid extra to be placed closer to the beach, assuming also the rooms should be better, however it seems they are all the same. Drinking bottled water is not provided in the rooms. Instead, guests are given empty glass bottles that can be filled at designated water stations. The convenience of accessing filtered water varies depending on the building location, with some buildings having filters on site and others requiring guests to travel to a nearby location to refill their bottles. Food: The dining options offer Japanese, Mexican, and Smoke House, in addition to a buffet. While the Smoke House option didn't meet expectations, the buffet provided a more satisfying experience, albeit located at a distance from the beach. Breakfast is served at a single restaurant, which is also somewhat removed from the beach area. Lunch location is close to the beach. The drinks and coffee are of good quality. Desserts across the venues is consistently impressive, matching the high standards found at other hotels on the island. However you wouldn’t feel the same warm hospitality as in other places. Spa: I would strongly advise against getting a haircut at this resort's spa. My experience with the spa's haircut service was extremely disappointing. The stylist cut my hair without shampooing it first and didn't bother to style or adjust the cut afterwards. The result was a disaster – uneven lengths and a poor shape that looked even worse when I tried to style it with a hair dryer after returning from the beach. I ended up in tears halfway through styling. Having gone to salons for haircuts and styling every week since I was 6, I'm well-versed in distinguishing a good haircut from a bad one. However, I thought perhaps the stylist had a different cutting style, so I didn't say anything except ask if she was cutting layers as requested and shown in the picture. To fix the mess, I had to find a local stylist in town on my way to the airport the next morning, who spent two hours repairing the damage. Not only did I have to pay extra, but I also lost a significant amount of my beautiful hair length. The local stylist charged me three times less for the corrected haircut and styling and did a far better job. Needless to say, I wouldn't recommend the spa's haircut service to anyone. Prices are more expensive than in any other hotel. The resort credit, which is a mere $25 off a $100+ single purchase – hardly a generous perk. The resort offers an experience, with good amenities and activities, particularly around the pool area. However, the rooms and beach may not meet expectations. If you prioritize poolside relaxation and don't rely on the beach or ocean experience, this resort might still be a good fit.

  Jun 30, 2025
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  Very convenient for diving but resort like Butlins on steroids most of the time

  Great location with quick and easy access to southern Cozumels Marine park dive sites in a natural setting with some interesting wildlife. Dive operation convenient and good but a touch industrial (crowded boats etc). Decent rooms, good food on the buffets (breakfast/lunch/dinner). Al a carte restaurants size/booking process and food quality need improvement/a lot of improvement. Ok overall four star ish resort....would have preferred a more upmarket/cooler/quieter vibe.

  Jun 29, 2025
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  The best employees!

  Yovania goes out of her way to make sure we are most happy with our meals. Wendy and Lilliana greet us with warm smiles and genuine care about making our time perfect. Maria works so hard and makes the best poolside tacos you’ve ever had! Humberto, Azael, Jerry and Betty are such fun entertainers and include us often in the fun. So many people have learned our names. You will not find more personal or better service anywhere! We truly feel like Iberostar family!

  Jun 27, 2025
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  The most amazing 10 day vacation my wife and I have ever had!

  We LOVED our time at Iberostar Cozumel. Everyone was so friendly & helpful. We loved how Yoania & Wendy greeted us at meal time & made us feel like we were the only people in the restaurant. Maria cooking the tacos each day was also such a joy! Her tacos were SO DELICIOUS!! All of these ladies greeted so warmly whether we saw them in the dining facilities or out around the resort!! We also love the entertainment and the Star friends. We became friends with Jerry, Azael, Judith, Humberto and Betty. They also said hello to us and came over to greet us each day. Their games and the nightly shows were always professional and top notch! We will definitely be back!!

  Jun 27, 2025
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  Perfect family trip at Iberostar Cozumel!

  The resort was amazing! No complaints at all! The grounds were immaculate. The rooms and the room service was perfect. The housekeeping team was simply wonderful and cleaned the rooms to perfection! The food choices and restaurant choices kept us happy all week. We simply loved the dinner show A Taste of Mexico in the Mexican restaurant on our last Friday night. The female food and beverage manager, Yoania, was wonderful. She helped with our every wish. Cudos to the kitchen chef and staff for that wonderful dinner! We loved all the bartenders and servers, especially Vincent ,in the dining room and Ana, the server, who we saw on the beach, in the lobby, and by the pool. The entertainment performers were so professional and friendly. The performers in A Taste of Mexico, Alexis, Abner, Faridhe, Zoe, and Shalom were very talented and captivating! Loved that show. Others from the entertainment crew who we loved and respected for their tireless dancing and singing were Gerry, Azael, Judith, and Beatriz. And of course, their manager, Elihut, was the leader of a great team of performers. All in all, the week the 28 of us spent there was purely magical! We miss you all already and hope to return someday soon and do it all over again! Thanks!!!

  Jun 26, 2025