Zoetry Casa Del Mar Los Cabos - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1695 reviews

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  Zoetry - Try Harder!

  My wife and I stayed at Zoetry 12-7-25 to 12-13-25. We have stayed at numerous “All Inclusive” resorts in Cabo as well as Jamaica, Cancun, Dominican Republic, and others. Here is “our take” on the property: Service – As reported in numerous posts on-line before this post, the resort needs to add more people to their payroll. Servers in the restaurants were actually seen running to get food at this resort. They were under-staffed. Yet, management does nothing about this but give the public lip service on-line on how they will look into this. Nothing happens! I feel sorry for these servers who are doing the best they can with no help. The Hyatt needs to take some of their profit and reinvest it in numerous areas of this resort that need it. Several servers did a great job regardless of conditions: Javier was great and needs to be elevated to hotel manager (or Hyatt manager) and the present manager needs to be fired. Mary did a great job in the breakfast area also. So, there are some who step up to the plate despite these conditions. Hats off to you two especially. Food – The food was a 3 on a scale of 1-5. We thought the food at Paradisus and the Marquee (right down the beach) when we stayed there last year was better. The Excellence Resorts chain foods were much better than both – a 4 ½ on a scale of 1-5. Condition of the Property: Like many resorts in Cancun and Cabo, the resort is in need of re-conditioning. Again, Hyatt needs to put more money into this resort in repairs, upkeep and staff. As a few examples, step lights by the woman’s bathroom by the El Arroyo were out and we saw several women slip trying to walk up the stairway beside the restaurant. Our room sliding glass door to our balcony would lock if you shut the door. The latch that allowed you to unlock it when you went outside was broken. Two repair persons came and could not fix it. One of the woman managers I talked to on the phone said that is how the door worked. This was total nonsense. You could see the red latch would not stay up to prevent a lock out. Despite the request to fix it and despite the woman manager saying they would fix it, it never happened: LIP SERVICE ONLY! The foot pedals on the trash cans in numerous bathrooms were broken requiring you to step on a metal prong to open it. These are only a few examples of the need for repair and upkeep. They need to spend money on this resort! Time Share: This is a real problem! We specifically told Daniel (check in desk) we did not want to talk to time share persons after checking in. Despite this request, he sent us to the desk opposite him when we were done and we then started to receive what we finally realized was a time share pitch. Every morning in the breakfast area, you had time share people trying to “hook” a purchase by eating breakfast with couples staying at the resort. In the afternoon, you had time share people trying to “hook” a purchase by eating lunch with couples at the resort. We realize that some people are willing to listen to the “pitch” to get a discount on a massage or something else. But a lot of people do not want to come to breakfast or lunch and hear this going on at the next table. This needs to stop. Check in: After traveling for 12 hours to get to the Zoetry and arriving there at 1:30 p.m., Daniel proceeded to check us in. We were in a 1 bedroom ocean view suite which was not ready yet (no problem). However, Daniel asked for our phone number to contact us as soon as the room was ready. Two hours (2) later, we went up to him and asked him if it was ready. He went to a pile of papers behind him and our room paperwork was in there and ready (surprise). He never contacted us to tell us the room was ready as he said he would do. Don’t tell us you will call us if you are not going to follow through. Just like the “sliding glass” door to our balcony there is no follow-up at this resort. Would we go to this resort again – probably not.

  Dec 20, 2025
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  Go to the SPA!!!!

  The spa was amazing! Did the Desert Harmony package with a wrap, express facial and massage with Liliana…..it was incredible! One of the best treatments I’ve ever had. If you’re thinking about it, just DO IT!

  Dec 20, 2025
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  Beautiful boutique hotel

  Beautiful boutique facility with a very welcoming reception and very pleasant staff. Addressed every need, the only issue we had was the consistently long wait times for dinner and was disappointed by the quality of the up charge menu selections. But, overall would recommend this location.

  Dec 18, 2025
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  Perfect

  Awesome resort with staff who go the extra mile everyday. The chef went out of his way to meet our request for unique off menu items. And they have pickleball courts which was a nice bonus. I plan to come back to Zoetry soon

  Dec 11, 2025
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  Perfect resort for a relaxing Cabo trip

  We loved our stay at the Zoetry. I highly recommend staying here if you want a more relaxed resort trip to Cabo. The hotel only has 60-something rooms, so it feels much smaller scale than other resorts I've stayed at in Cabo. The staff were extremely friendly and accommodating. Fernando at the front of house was friendly and made sure we had everything we needed for our stay. The bar staff were wonderful as well. Alan at the Saltwater restaurant made our dining experience very special. The spa was wonderful and I highly recommend getting a massage. The rooms were spacious, modern, and clean. Room service was quick and attentive. I also highly recommend participating in any of the activity nights. My favorites were the wine and cheese night, Brasil night at the Saltwater restaurant, and the fire show on the beach.

  Dec 10, 2025