What We Love
- Relaxing on Bavaro Beach, named by UNESCO one of the top beaches in the world.
- The posh, trendy decor that makes all guests feel nothing shy of glamorous.
- The modern, swank rooms are humongous and have Jacuzzis.
- It's an epic family-friendly resort with a children's swimming pool and toddlers' splash pool.
- The ginormous, spellbinding spa with extensive treatments to please your soul (ahhh).
- Mother Nature showing off at the breath-stealing Eco Garden where tomatoes, okra and bananas grow.
- Fancying a full day of unlimited free greens fees at Cocotal Golf Course. Cart fees apply.
Things to Know
- The resort is a brisk 20 minutes from the airport. You'll smell the salt of the sea in no time.
- The Kids Zone offers a game room, adventure park, evening fun & more for your young 'uns.
- There's a fully-equipped gym to keep that beach bod in pristine condition.
- You've got five nosh spots and four bars. Make reservations so you don't get hangry.
- You have access to the additional restaurants and bars at Paradisus Palma Real (except Royal Service areas).
- Daily yoga and Pilates, spin classes, tennis & beach volleyball are all yours for the taking.
- If you're feelin' lucky, you can go hit up some poker, blackjack and slots at the casino.
Resort Details
- NOKYOCombining Japanese minimalism with Mediterranean charm, this unique restaurant offers a meticulously prepared selection of Japanese dishes. Enjoy aromatic miso soup, crispy tempura, savoury teriyaki, and beautifully presented nigiri and sashimi.
- PARDAOur Mediterranean style buffet invites you on a journey through vibrant cultures and rich traditions for an unforgettable dining experience.
- SILVESTREExclusive Winery where you can enjoy the best selection of wines for a unique and unforgettable wine experience ($)
- TACORINI(Tacos & Gyros) Mexican folklore and Greek elegance exist in the same place. We combine one of the most characteristic dishes of Mexico with one of the most beautiful places in Greece.
- Various Lounges/BarsEight bars offering Caribbean cocktails and international premium brand drinks:- Lobby piano bar- 2 pool bars- Swim up bar- Casino bar- Disco lounge bar- Sky bar- Gabi Beach bar
- VOLCANWelcome to Volcan, a captivating asador grill restaurant. Immerse yourself in the delicious aroma of sizzling meats and fresh herbs within a vibrant, warm atmosphere.
- VOLTAJEEnjoy the best cocktails in this bar located next to the lobby. With a wide variety of drinks and cocktails to cool off before exploring the resort.
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Business services†
- Car Rental Services†
- Concierge desk
- Doctor on call†
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Business services†
- Car Rental Services†
- Concierge desk
- Doctor on call†
- Exercise gym
- Free parking
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Meeting rooms†
- Non-smoking rooms available
- Pool
- Restaurant†
- Room service†
- Safe deposit box
- Sauna†
- Shopping mall†
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
- Business Services†
- Internet Access†
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"WISH"
Your WISH comes true for a perfect romantic ceremony. An intimate gazebo and sparkling toast, all within the romantic atmosphere of Paradisus Resorts.
You will have the full support of the complete Romance Team, to help you design, plan and execute all your wedding details to perfection.
Package inclusions:
- Non-denominational Symbolic Ceremony (Civil & Religious ceremonies are available at an additional cost)
- Use of the Garden Wedding Gazebo at Paradisus Palma Real
- Bouquet for the Bride which are a mix of tropical flowers
- Matching boutonniere for the Groom
- Chilled sparkling wine for the wedding toast
- One-tier wedding cake
- Guaranteed Wedding Dinner Reservation at one of the a la carte restaurants (Valid for a maximum of 6 guests)
- In-room bottle of chilled sparkling wine and tropical fresh fruit platter on the wedding night
- Rose petal turndown service on the wedding night
- 10% discount on spa services for the bridal couple (not applicable towards spa products)
TERMS AND CONDITIONS:
- Package Inclusions have no cash value, there are no refunds for unused elements/events and items are not interchangeable for other inclusions or a-la-carte amenities.</spa
† Fees may apply
- Bike rental
- Garden †
- Pool †2 Swimming Pool
- Sauna †
- Spa †AUA Spa
- Steam bath †
- Tennis court †5 tennis courts
- Whirlpool7 Outdoor whirlpools
- Golf †Nearby 18-hole world-class championship golf course, Cocotal Golf & Country Club; complimentary green fees. Golf cart rental is mandatory ($). Rental clubs are available ($)
- On-site EntertainmentLe Cirque - dinner and show
Party Animals - Dinner and show
Chill out night at Gabi Beach
Dominican Passion
- Palma Real Shoping Village
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10342 reviews
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Apr 27, 2025Great anniversary/birthday trip - Thank you Ericson and Alvaro!
We had such a wonderful stay last week! It seemed like there weren't very many guests at the hotel, so it felt like we had a private luxury experience in which there were more staff than guests to attend to our every need. We kept saying that we felt like we were in a scene straight out of the White Lotus. We unfortunately missed the first day of our trip and ended up getting our luggage 24 hours later due to big mistakes by Air Canada vacations, so we were really defeated by the time we arrived. Zel Punta Cana made up for this in no time. Each drink we received was high-quality and made with care, and we were so pleased with the food - neither of us got sick during our week there. We also loved the activities included in our stay - we did Vinyassa and Aero yoga, went on a bike tour of the resort property, and did a variety of arts and crafts including making faceless dolls, hand fans, and wall tiles. The personalized attention we received from our two concierges Alvaro and Ericson was also outstanding. They were quick to respond to any questions or concerns via Whatsapp, and helped us book dinner reservations at the various hotel restaurants. The beach was gorgeous - we have never seen such fine white sand before. The beach restaurant was our favourite. It was amazing to jump right out of the water and enjoy an amazing meal with a great view. We also loved that this resort was on the smaller side, and nightly entertainment felt highly-curated and purposeful. We liked that Zel is not a loud party resort. Thank you for a wonderful week!
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Apr 26, 2025Avoid this hotel
The resort seems to only cater to “influencers” everyone else is ignored or given bad service. Influencers are brought in to promote the hotel and we saw how they make things seem like a fun time only for the influencers to record, but as soon as the filming stops it is all over. There isn’t much of a vibe, not much to do, and the hotel is not very efficient is getting drinks or food to you. I would skip this hotel as it seems like the closest to a wellness lifestyle resort is that they practically starve you and bore you to death. No bueno! The management sucks but props to the employees that actually try and make it a good time even when they are told that they need to solely cater to specific groups. Save your money and go somewhere else.
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Apr 23, 2025An honest review
I will start my review with the positive things I can highlight: Service staff in the Buffett and at the pool and wet bar was excellent Eladio at the beach Club is very personable, respectful, and professional. We also enjoyed the food there. They have nice options The room was always restocked with snacks and drinks and was well maintained The room is a good size and we love the jacuzzi, robes and slippers The shuttle staff is very friendly There are some areas for improvement: Since this is a kid friendly hotel they should have regular activities for kids so that they are entertained. We came with our 11 year old daughter and there wasn’t much for her to do in the resort. I found the instructors somewhat rude and not very engaging. They don’t provide enough incentive to stay in the exercise session. The lady who did the ice bucket challenge was great. Love her personality. At times there is no music at the pool so there is no motivation. They should also add nightly entertainment The breakfast buffet could use some improvement with a larger variety of options We had some issues with the room: the jacuzzi wasn’t working so we had to call maintenance In addition the air conditioner didn’t work on two separate days and again we had to call maintenance The resort has some good amenities but it could use some improvements to attract more guest especially that the neighboring resort have more options.
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Apr 23, 2025
Easter break 2025
We booked the biggest suite with concierge service. It was a major disappointment for the cost vs value. They were not prepared, no nightly engaging entertainment, staff seemed lost when we asked questions. Our suite made VERY loud banging sounds at night every 35mins and staff could not find the issue. Other guests complained about this too. The only positive was the food, the beach, breakfast staff at the buffet and the very quiet chill vibe during the day. We addressed our concerns multiple times with staff and manager. Thinking because we had the biggest suite we would be helped better. They failed!! Butler service at Sandals/Beaches cannot be compared. Wish they would honor the same room next time with better results. They had a real chance to win us over beaches/sandals. What a shame.
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Apr 22, 2025
Nice resort
Absolutely beautiful resort, grounds are amazing. Rooms were spacious and lovely. Not on the beach, but only a short wait for the shuttle. Never had to wake early to save lounges or cabanas, which is a huge plus…plenty of space at both the pool and beach. Be aware there are only 3 restaurants on property (besides the buffet) and a beach club at the ocean, so not much choice when you’re there for an extended stay, but fine for shorter stays. Buffet was just okay, all room-temp food, but the made to order eggs during breakfast were delicious. They are still working out a few kinks since the rebranding, but it was a great resort and we would stay here again.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Dogs of all sizes and ages are welcome to stay.• Our rooms are ready to accommodate up to two pets, who can move around the hotel freely except for the following areas: spa, indoor pools, fitness areas, and buffet and show-cooking areas.• In the designated communal areas and outdoor spaces of the hotel dogs must always be on a leash.• Dogs will enjoy services from the moment they set paw in reception, where we will welcome them with a bowl of fresh water and a surprise welcome gift.• Natural dog food is available upon request through Room Service.• Access a local digital guide highlighting nearby pet-friendly services and attractions.