What We Love

  • Relaxing on Bavaro Beach, named by UNESCO one of the top beaches in the world.
  • The posh, trendy decor that makes all guests feel nothing shy of glamorous.
  • The modern, swank rooms are humongous and have Jacuzzis.
  • It's an epic family-friendly resort with a children's swimming pool and toddlers' splash pool.
  • The ginormous, spellbinding spa with extensive treatments to please your soul (ahhh).
  • Mother Nature showing off at the breath-stealing Eco Garden where tomatoes, okra and bananas grow.
  • Fancying a full day of unlimited free greens fees at Cocotal Golf Course. Cart fees apply.

Things to Know

  • The resort is a brisk 20 minutes from the airport. You'll smell the salt of the sea in no time.
  • The Kids Zone offers a game room, adventure park, evening fun & more for your young 'uns.
  • There's a fully-equipped gym to keep that beach bod in pristine condition.
  • You've got five nosh spots and four bars. Make reservations so you don't get hangry.
  • You have access to the additional restaurants and bars at Paradisus Palma Real (except Royal Service areas).
  • Daily yoga and Pilates, spin classes, tennis & beach volleyball are all yours for the taking.
  • If you're feelin' lucky, you can go hit up some poker, blackjack and slots at the casino.

Resort Details

Dining
You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • NOKYO
    Combining Japanese minimalism with Mediterranean charm, this unique restaurant offers a meticulously prepared selection of Japanese dishes. Enjoy aromatic miso soup, crispy tempura, savoury teriyaki, and beautifully presented nigiri and sashimi.
  • PARDA
    Our Mediterranean style buffet invites you on a journey through vibrant cultures and rich traditions for an unforgettable dining experience.
  • SILVESTRE
    Exclusive Winery where you can enjoy the best selection of wines for a unique and unforgettable wine experience ($)

  • TACORINI
    (Tacos & Gyros) Mexican folklore and Greek elegance exist in the same place. We combine one of the most characteristic dishes of Mexico with one of the most beautiful places in Greece. 
  • Various Lounges/Bars
    Eight bars offering Caribbean cocktails and international premium brand drinks:
    - Lobby piano bar
    - 2 pool bars
    - Swim up bar
    - Casino bar
    - Disco lounge bar
    - Sky bar
    - Gabi Beach bar
  • VOLCAN
    Welcome to Volcan, a captivating asador grill restaurant. Immerse yourself in the delicious aroma of sizzling meats and fresh herbs within a vibrant, warm atmosphere.
  • VOLTAJE
    Enjoy the best cocktails in this bar located next to the lobby. With a wide variety of drinks and cocktails to cool off before exploring the resort.
Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Accessible rooms
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Car Rental Services†
  • Concierge desk
  • Doctor on call†
  • 24-hour front desk
  • 24-hour room service†
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Car Rental Services†
  • Concierge desk
  • Doctor on call†
  • Exercise gym
  • Free parking
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Meeting rooms†
  • Non-smoking rooms available
  • Pool
  • Restaurant†
  • Room service†
  • Safe deposit box
  • Sauna†
  • Shopping mall†
  • Spa†
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
  • Wireless internet connection in public areas
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services

  • "WISH"

    Your WISH comes true for a perfect romantic ceremony. An intimate gazebo and sparkling toast, all within the romantic atmosphere of Paradisus Resorts.


    You will have the full support of the complete Romance Team, to help you design, plan and execute all your wedding details to perfection.

    Package inclusions:

    • Non-denominational Symbolic Ceremony (Civil & Religious ceremonies are available at an additional cost)
    • Use of the Garden Wedding Gazebo at Paradisus Palma Real
    • Bouquet for the Bride which are a mix of tropical flowers
    • Matching boutonniere for the Groom
    • Chilled sparkling wine for the wedding toast
    • One-tier wedding cake
    • Guaranteed Wedding Dinner Reservation at one of the a la carte restaurants (Valid for a maximum of 6 guests)
    • In-room bottle of chilled sparkling wine and tropical fresh fruit platter on the wedding night
    • Rose petal turndown service on the wedding night
    • 10% discount on spa services for the bridal couple (not applicable towards spa products)


    TERMS AND CONDITIONS:

    • Package Inclusions have no cash value, there are no refunds for unused elements/events and items are not interchangeable for other inclusions or a-la-carte amenities.</spa

† Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Bike rental
  • Garden †
  • Pool †
    2 Swimming Pool
  • Sauna †
  • Spa †
    AUA Spa
  • Steam bath †
  • Tennis court †
    5 tennis courts
  • Whirlpool
    7 Outdoor whirlpools
Off-Site Recreation
  • Golf †
    Nearby 18-hole world-class championship golf course, Cocotal Golf & Country Club; complimentary green fees. Golf cart rental is mandatory ($). Rental clubs are available ($)
On-Site Attraction
  • On-site Entertainment
    Le Cirque - dinner and show
    Party Animals - Dinner and show
    Chill out night at Gabi Beach
    Dominican Passion
Off-Site Attraction
  • Palma Real Shoping Village

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 10485 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Worst Vacation Experience EVER at Zel Punta Cana

    1000% would not recommend! The worst service, nonexistent food options, and EXTREME safety concerns. I booked Zel Punta Cana for my 30th birthday, and it turned into the worst and scariest vacation I’ve ever had. • A staff member walked directly into our room at 11:30 PM without knocking or ringing the bell. He made it several steps inside before noticing me and leaving. Hotel’s “explanation” later was that he was delivering soap — but he had nothing in his hands and never knocked. • We tried to report this to the front desk immediately, but they didn’t answer the phone. We called our credit company who also tried to get into contact with them and they couldn’t either. We even called the credit card company again in the morning and still they couldn’t reach the property then either. When we finally were able to report it (at 12pm the next day) the supervisor smirked, security brushed it off, and we were later told we could not have access to our new room unless we signed a contract waiving our right to post negative reviews or hold the hotel accountable. They attempted to coerce my friend after a day of drinking into signing this at 8:30 PM. • Doors in multiple rooms didn’t close properly, showers clogged, and every room we checked into had its patio doors wide open. • Service was apathetic at best, and we felt unsafe the entire time. Instead of enjoying a milestone birthday, I spent my trip scared, isolated, and pressured into signing away my rights. This property is not safe and does not take guest security seriously.

    Sep 14, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Zel punta cana

    Great service by the staff super friendly and nice very attentive great pull side service by Ricardo and gabrial they took great care of us.

    Sep 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    One of the best resorts in Punta Cana!

    From the moment we arrived at Zel Punta Cana, we felt an immediate sense of relaxation. We were warmly welcomed, and throughout our 5-night stay, the exceptional service from our concierge, Ericson, along with the attentive and friendly staff, made the entire experience truly memorable from start to finish. The A La Carte restaurants are amazing and have great food and great service. Truly a relaxing stay at Zel Punta Cana.

    Sep 01, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Excellent Room. Subpar food.

    Upfront disclosure I was here for work trip so company paid the bill so I can’t comment on the price/value. The room was very clean, nice and spacious. There were two jacuzzi tubs in my room, one inside and one of the terrace. Mini bar and coffee maker. The room decor was a bit of combo of Caribbean and vintage. There was even a record player in the room which was cool. Good shower pressure. Comfortable bed. The grounds were very nice. Many pools to choose from. They did play loud music all day and into the night which kind of killed some of the tranquil vibe I prefer. They have a beach club but it’s a 15 minute walk or short ride on hotel golf cart. Staff were cool. Now about the food. It was really disappointing. That much variety. Most of it was underwhelming. Ordering room service from a very limited menu and never getting what was described on the menu. There was something always missing. I can’t really say I had one meal during my week stay that I was happy about. Since I was here working I can’t comment on any activities. They do have a nice looking spa and gym on grounds with a few activities planned each day.

    Aug 31, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Love this place!

    I had a wonderful time staying at this resort. I felt completely safe and everyone made me feel as if I was a part of a family. Carlos, my Assistant, he exceeded my expectations from everything he did to ensure that I had a safe stay and a happy birthday. I’ve never seen anything like it before, he’s such a great representation for this property. Will be returning soon.

    Aug 31, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Allowed:
    • Dogs of all sizes and ages are welcome to stay. 
    • Our rooms are ready to accommodate up to two pets, who can move around the hotel freely except for the following areas: spa, indoor pools, fitness areas, and buffet and show-cooking areas. 
    • In the designated communal areas and outdoor spaces of the hotel dogs must always be on a leash. 
    • Dogs will enjoy services from the moment they set paw in reception, where we will welcome them with a bowl of fresh water and a surprise welcome gift. 
    • Natural dog food is available upon request through Room Service. 
    • Access a local digital guide highlighting nearby pet-friendly services and attractions.

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