Luxury Extras: $150 USD resort credit per room, per stay. 60-minute water journey at the spa for each adult, once per stay.
Resort Details
- ChayaSavor a tasty selection of International and Mexican cuisine for breakfast, lunch and dinner. Our casual atmosphere is the perfect place to start your day, refuel at lunch or relax after a busy day.
- JA'OChoose from a menu of International and Mexican favorites for a relaxing dinner poolside, or enjoy your favorite cocktail and refreshing sea breezes.
- MalpequeMalpeque offers an indulgent fine dining experience with a delectable menu of fresh grilled seafood.
- Peacock AlleyOur stylish lounge and bar offers signature cocktails, coffee and snacks. The perfect spot to catch up with friends or unwind each evening.
- Pool Bar and LoungeEnjoy a refreshing cocktail and light snack while lounging by the pool.
- RoomService
- 24-hour room service†
- Accessible facilities†
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beauty shop/salon†
- Car rental desk†
- Children's nursery†
- Communal bar area†
- 24-hour room service†
- †
- Air conditioning†
- All public areas non-smoking†
- Baggage hold†
- Baggage hold†
- Beauty shop/salon†
- Car rental desk†
- Children's nursery†
- Communal bar area†
- Concierge desk†
- Currency exchange†
- Early check-in†
- Elevators†
- Exhibition/convention floor†
- Fitness Facilities†
- Fitness Facilities†
- Food and beverage outlets†
- Free parking†
- Full american breakfast†
- Gift/News stand†
- Health and beauty services†
- High speed internet access†
- Housekeeping - daily†
- Housekeeping - daily†
- Individual Efolio available†
- Kosher food available†
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- On-Site parking†
- Outdoor pool†
- Parking†
- Pet-sitting services†
- Pool†
- Pool†
- Restaurant†
- †
- Storage space†
- Tour/sightseeing desk†
- Turndown service†
- Wheelchair access†
- Wireless internet connection in public areas†
- Ethernet Connectivity†
- High Speed Internet Connection†
- Meeting/Board Rooms†
- Wireless Internet Connection†
- Wireless Internet Connection†
† Fees may apply
- Beach †Hotel has a beach available
- Gym †exerciseRoom
- Outdoor pool †3 outdoor pools available, (2 infinity pools and spa)
- Cardiovascular exercise †Cardiovascular exercise
- Gym †Fitness center
- Pool †Pool
- Spa †Spa facility
- Weightlifting †Weightlifting
- Whirlpool †Whirlpool
- Whirlpool †Whirlpool
- City Center
- Playa del Carmen
- Xochimilco
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1005 reviews
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Dec 14, 2025Craft making
making bracelets and traditional mexican leaf decorations was sooooo much fun!!!! I had the best time with Cynthia & Esperanza. They were the sweetest girls ever and they made learning easy + fun!!!! 💘💘💘💘💘💘💘💘💘💘💘
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Dec 14, 2025
Best 2 hours spent
AMAZING Experience. They first started asking what colors we wanted, and grabbed me a color they didn’t even have displayed. Helped with everything, very informative and friendly. The ladies we were with were Cynthia and Esperanza, and with the bracelets, they made sure we did it right. Great 2 hours spent! And it was free
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Dec 14, 2025
On Site Activity
My activity guides Cynthia & Esperanza were amazing and extremely friendly and helpful through the whole experience.
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Dec 13, 2025
Fun in Cancun!
The hotel is beautiful, the restaurants are excellent but the best part is the staff! We have been here twice after visiting many other condominiums and hotels in the area and this exceeds them all
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Dec 12, 2025
Impeccable service and gorgeous place!
The service at this resort is impeccable. Every person working here is delightful and ensures than you are the most comfortable you can be. Walking into next door Hilton Cancun All inclusive feels like walking to Mordor 🙈😂. We had our kids stay there so we visited. Luis the server at the pool made sure our stay is more than perfect every minute. He learned our likes and made sure we don’t have to even request anything, before we asked: it was served to us. He got to know us and we can’t wait to be here because of him. Yelena and Carlos provide wonderful service as well. We booked our stay here for next year already. It’s ideal place for vacation if you enjoy impeccable service and perfect, I mean PERFECT vacations. (Shoutout to the front desk managers and bellmen as well🩷)
- AdvisoryAll prices are quoted in USD. Charges are payable in the local currency at applicable hotel's exchange rate.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Hotel fee/Tax: 15% Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18