Waikoloa Beach Marriott Resort and Spa

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3640 reviews

• 

  Great resort

  I stayed at the Waikoloa Beach Marriott Resort & Spa on vacation. This resort is relatively close to Kona and on a nice beach area. The resort is very nice with a few nice pools and landscaping. The overall vibe of the resort is excellent, and the buildings are open and airy. Rooms were big with plenty of space. No issues with room cleanliness or service. I highly recommend this hotel for touring Kona and the west side of the Big Island.

  Jun 22, 2025
• 

  A Disappointing Stay – Not Up to Expectations at Marriott Waikoloa Beach Resort

  As a solo traveler familiar with Marriott standards, I arrived at the Waikoloa Beach Resort with high hopes. Unfortunately, my experience fell short of expectations. The location itself is beautiful, with easy access to the beach and nearby shops and restaurants. However, the overall resort experience lacked the warmth and polish I typically associate with Marriott properties. Service throughout the property felt transactional rather than hospitable. While a few team members were pleasant, the overall attitude leaned indifferent. Dining options were limited and overpriced for the quality. This property feels more like a high-traffic tourist stop than a true resort experience. It may suit families or groups looking for convenience, but if you're seeking a more refined or restorative stay, I would recommend looking elsewhere on the Big Island.

  Jun 18, 2025
• 

  Amazing Pre-Arrival Experience

  We are only into the first day of our stay, but this review is for our incredible pre-arrival experience. After a series of losses in the family, we had to postpone our trip. Kristy (Pre-Arrival Ambassador) had been the kindest person; she remembered us from our bookings/cancelations last year, and now that we have finally made it out here, the warm welcome has been nothing short of amazing. From arranging the ocean front upgrade to the sweet in-room offerings, she’s gone above and beyond - thank you 🙏🏽

  May 22, 2025
• 

  A letdown in paradise: management overhaul needed

  Our time on the Big Island was wonderful; our time at your hotel was far from it. This was our second time staying at your hotel and it's very likely to be our last. As Bonvoy members, we expected so much more from this property, as well as the Marriott brand. The Marriott Waikoloa Beach hotel fell far short in so many inexcusable ways. First, the good: The location of your hotel is excellent and the beach is lovely. The folks in the restaurant and bar were kind and welcoming; housekeeping was friendly and exceptional. Our room was always cleaned by late morning/early afternoon, which we greatly appreciated. The bad: We arrived at the hotel after midnight, following an eight-hour flight delay. The smallest show of kindness would've gone a long way. Instead, we were met with curt, rude service from your front desk staff. She said nothing as we walked in and we didn't see her on the other end of the counter and were about to pick up the phone to call for assistance, at which point she angrily barked, "I'm here" as though our mere presence was an annoyance to her. The rooms were run down and very poorly maintained. The curtains were stained, the blanket on our bed was stained. The shower wand in the bathroom was covered in mineral build up and black mold, there was black mold around the shampoo bottles on the wall, the shower fixtures were covered in nasty mineral build up, and after one shower, the shower gel holder fell clean off the wall, nearly causing injury. We did not get a single good night of sleep due to the horrible noises coming from the HVAC. Every morning by 6am, we were awoken by the terrible banging noises coming from the A/C in our room. And sleeping in was an impossibility due to the ongoing construction taking place Monday-Friday, 9am to 6pm. We found a note on our desk notifying us of the ongoing (and very disruptive) construction at your hotel *after* checking into our room. Had we been notified of this construction, we would have chosen to stay elsewhere. It was a terrible bait and switch situation, nearly impossible to relax in our room for 8 hours each day. All in all, planning a trip to Hawaii is a very expensive venture. It's a once-in-a-lifetime trip for many and a poor stay at a run-down hotel can really put a damper on the experience. Marriott should be ashamed of their performance here. Our advice? Fire your management team at the Marriott Waikoloa Beach hotel. It's clear they're not doing their job well.

  May 16, 2025
• 

  Wonderful stay at the Waikoloa Beach Marriott

  Wonderful experience at the Waikoloa Beach Marriott. Location is perfect. Right on the beach at A-Bay. Easy walking distance to lots of great restaurants like Lava Lava Beach Club and Roy’s and great shopping at Kings and Queens shops. The Hawaii Calls restaurant at the resort was great for the breakfast buffet and taco Tuesday for dinner was delicious. Resort is in great shape. Rooms are in very good condition. It is definitely worth it to upgrade to an ocean front room. The grounds are beautiful and loved to just relax in the infinity pool. The sunset from the resort is beautiful. We rented a car and it was great to drive down to the volcano and to the many waterfalls on the windward side of the island. The staff is wonderful and really shows the Aloha spirit. A special shout out to Darlene and the concierge staff who do a great job with recommendations of restaurants and things to do. Another special shout out to aloha ambassador Kristy Walsh for all of her help. Already planning to come back.

  May 04, 2025