W Costa Rica Reserva Conchal

Customer Ratings & Reviews

TripAdvisor Traveler Rating

733 reviews

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  We'll be back!

  This was a great stay for us! The hotel is chic. The food was very good. Great breakfast buffet. Big shout out to Robert, Pablo, Daniella ("Soy mas fuerte que un toro!"), Adrian and Sebastian. We were very blessed to have been able to get to know them some during our stay there. Great at their jobs and great people. The place is clean. The beach is fantastic; instead of sand it is made of crushed sea shells. We saw howler monkeys, deer, iguanas, and exotic birds on the property. Went snorkeling and saw the fishies; Robert and Pablo directed us to a good spot. We plan to return next year. Loved it!

  Oct 12, 2025
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  Great for families better for couples

  We loved our stay at the W Costa Rica. My kids loved the buffet , especially in the mornjng. The food was great. The pools were also great although the kids/family pool is far away compared to the adult pool. We also liked the different restaurants available and the concierge to book excursions was very good. The area itself doesn’t have much and the beach while nice to be close wasn’t amazing. All that said , the kids loved it and that itself was enough. Also the service we received was fantastic!!

  Oct 11, 2025
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  A truly delightful stay

  Since the late 1980’s I have traveled for business. I have stayed in the top hotels in San Francisco, NY, Las Vegas, & Toronto. Never have I been treated better than how I was treated during my recent stay at the W Resort Hotel in Playa Conchal, Costa Rica. Every single member of the staff I encountered was friendly, mannerly, and genuinely interested in helping or satisfying me. The hotel & resort is modern, beautiful, and exceptionally clean. The food was exceptional, and I had all that I needed with a comfortable bed. The room was luxurious and had a wonderful view of the ocean. I hope to be back to experience this resort hotel and the wonder of Reserva Conchal in Playa Conchal!

  Aug 29, 2025
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  Luxury hotel but luxury prices for every single damn thing. The price gouging wore on me.

  I really wanted to love this hotel and give it a better review but this place is a hotel with luxury prices but not luxury services. Every single thing is a significant overcharge and yes I know that is to be expected when staying at a higher-end hotel but it just became grating. Luxury prices for every single damn thing. This hotel gave me a headache with how much they nickel and dimed us. For example, the hotel is very isolated so you really need to make an effort if you want to eat or drink offsite and they really gouge you on food and drink prices. As another example, it's not convenient to get around the area without using a hotel transportation service (Uber is technically not legal in Costa Rica so it became a buyer beware scenario if you wanted to rely on Uber) and the hotel transportation service charged nearly twice what Uber would charge for any trip. As a bit of a last straw for me, the hotel wanted to charge us $195 for a shuttle to the airport after we checked out. When I pointed out that the estimated cost of an Uber for the same trip was ~$90 (we took an Uber and it cost ~$92) I was told "Then take an Uber." Which given how much we were already paying out the nose for the room and board was really a nice slap in the face. We even tried to haggle to $140 so we'd be splitting the difference and they could not have cared less. I didn't want to fight over $100, but we were already paying a lot to stay here and them wanting to overcharge us for transport to get to the airport when we were leaving felt like a chef's kiss to the constant price gouging. Unrelated to cost, there is a hotel golf cart service that is supposed to be convenient but we had to wait at least 10 minutes almost every time for one to arrive and it just wasn't worth the wait or convenient at all. Then we'd get to the front lobby and see several carts idling so not sure why this system didn't work better. Also the hotel WiFi was hilariously unreliable, but I didn't judge that too harshly given the hotel is in a nature reserve. On some positive notes, the vast majority of the hotel staff were incredibly friendly. No complaints there. Special shoutout to the staff (waitress/waiter, bartender, and chef) at Latitud 10 Norte (and will be giving that restaurant a 5-star review separately as well). The pools and beach we had access to were also pretty solid (note it's a public beach). And the nature reserve that the hotel is located in is beautiful and it was amazing seeing the animals freely roaming around there. But the negatives overwhelmed the positives for me. I will never stay here again. I love W Hotels and hope my next experience at a W is better or I'll reconsider staying at W Hotels in the future.

  Aug 23, 2025
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  Absolutely perfect anniversary vacation

  The hotel is so beautiful and relaxing. But the best thing about the resort is the staff. Every interaction was outstanding. From Dannia at the front desk Berenice at the Azul pool and Adonis at the bell stand. Genuine people with warm smiles and a truly personalized experience is waiting for you at this hotel.

  Aug 17, 2025