Viva Maya by Wyndham - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

12023 reviews

• 

  Wonderful stay in a beautiful resort

  We spent a wonderful week at this resort. Everything from the welcome to check out was excellent. Our room was extremely clean and silent. Food was very good. We ate in 3 of the restaurants other than the buffet. (Which also had a great selection of food to suit all dietary requirements). The Cosmopolitan was incredible and the Don Diego also. The resort itself is super clean, and the rooms serviced daily. We met some lovely local animals around the resort and beautiful birds. Highly recommend and will return. Thank you for a beautiful stay.

  Jun 28, 2025
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  family friendly and very safe place to be

  nice family place lots of fun, food so, so, the pizza man not very nice, the personal in the bars always very friendly and willing to please, the rooms are nice, this is the 3rd time we visit we like it there

  Jun 27, 2025
• 

  Do not expect much...basic resort.

  This is not a 4 star resort, 3 star at max and we are not as fussy as most. I will categorize segments pros & con's. Check in: Pros...Very smooth, no issues at all. Cons...No concierge to carry bags to room which we had NO idea where it was. took a while to find it. No welcome cocktail. Room: Pros..comfortable, clean, & and air conditioning keep up as it was 93 every day. Bed & pillows were comfortable as well. Main buffet: Pros..NONE Cons..No theme night, same food basically every night. Worst desert spread I have ever seen. No hostess to seat you, it was a free for all and a cluster.. Not enough employees to keep up with cleaning tables, getting coffee, drinks, etc... Employee appeared to be unhappy working there. No smiles on most employees. Not one thank you for tipping, not one. Grounds: Pros..well maintained Plenty of small wildlife to observe. Restaurants blended into the walkways which was scenic. Pool: Pros..clean, well maintained. Cons..no waiter service around pool or beach Swim up bar lacked a bartender most of the day which lead to LONG lines at the upper bar, with very slow bartenders. Beach: Pros..very nice, beautiful with plenty of chairs. Cons..Again, no waiter service, long way to bar. Empty dishes & glasses lying all around seating area, very messy. Check out: Pros..Fastest checkout ever. Cons..Once again, no concierge and it was a hike to the front desk. Our departure was at 7:00AM. Breakfast buffet is suppose to open at 6:00AM, opened at 6:30 with only fruits & yogurts...no hot food and coffee was scarce. Overall, again, not a 4 star resort.

  Jun 23, 2025
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  Disappointing

  First and last time visiting Mexico if this place is anything to go by. On our initial arrival it took over 1 hour to check in, the reception staff were extremely slow and did not give us any information about the hotel itself, even where the restaurant was situated. There was no information or signposts I had to go online to find out any information, such as restaurants, pools etc. The pillows on our beds were soft but smelt of smelly heads. Food was disappointing and when we booked for one of the other restaurants on site, the food was brought from the main buffet, carried on open trays and at one point the tray was so over loaded the waiter carrying it dropped the whole tray with plates smashing and hitting my leg. There is no ice lollies or ice cream available throughout the day, how on earth is this classed as an all inclusive is beyond me. The beverages being served have never seen alcohol and the plastic beakers that the drinks are served in at the pool bar have definitely seen better days. The pool's filter system did not work, there was a guy who come around the pool taking the tops off the filter holes and put his hand in and pulled out the debris/insects, by 12 moon the top of the water looked like an oil slick with all the sun lotion floating on top due to the lack of a working fillteration system. We were unable to relax around the pool due to the animation practicing the dance routines for the evening entertainment, the stage, which was made of wood, when the team were practicing the routines I can only describe as a heard of elephants. Our last day couldn't come soon enough, on our return I passed on all the feedback to the travel agent who have said that they will not be recommending this hotel again. The only consolation was the wild life and some of the waiters who were very pleasant. 4 star not a chance.

  Jun 23, 2025
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  Wonderful Resort Experience

  Viva Maya is a great resort. Although there are issues with the beach and the sargassum, the staff was wonderful in terms of providing entertainment, and many activities for the guests to enjoy. The rooms are very clean, and it was great to have a coffee bar. The service was amazing. Some of the activities that I enjoyed were Pilates with Christine from nrg2go, Zumba with Brandon, and many of the pool games with the whole entertainment staff. The shows at night were good. The resort itself is beautiful. I'm looking forward to going back soon.

  Jun 20, 2025