What We Love

  • This magnificent resort offers a culturally inspired ambiance, a high-energy atmosphere and international accents on both food and service. 
  • The 604-room beachfront resort delivers an unforgettable, all-inclusive vacation experience.

Things to Know

  • The Resort offers a wide variety of sports including trapeze and paddle boarding lessons.
  • Featuring an extensive array of day and nighttime diversions, it's the perfect choice for couples, singles, dive enthusiasts or anyone seeking the vacation of a lifetime.
Hotel Promotions
Free Wi-Fi
There is free Wi-Fi in all common areas and guestrooms. 
Applicable Dates:
Booking Dates: 17 Jun 2019 to 31 Dec 2050
Travel Dates: 17 Jun 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Honeymoon Package
Guests celebrating their honeymoon with us will receive the following:

• An upgrade to a higher category room (subject to availability)
• A bottle of champagne/sparkling wine
• A fruit basket
• A hors d’ouvers tray
• A 7”x 4” picture
• 2 t-shirts

To receive this offer, just enter ""Honeymoon"" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Important Information:  Copy of marriage certificate required upon check-in.  Must be within 6 months of marriage.  This offer is subject to change at any time without prior notice.  Other restrictions may also apply.
Applicable Dates:
Booking Dates: 23 May 2022 to 23 Dec 2027
Travel Dates: 24 Dec 2022 to 23 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities

The All-Inclusive program includes the following amenities:

•Breakfast / lunch / dinner 

•Food & Beverages 24 hours 

•Unlimited cocktails, drinks, and house wines 

•Welcome cocktail. 

•A la carte restaurants 

•Snack bar in the pool area  

•Non-motorized water sports 

•Daily activities 

•Live nightly entertainment 

•Theme parties 

•Disco / Sports Bar 

•Dance classes  

•Weekly handcrafts market 

•Gymnasium 

•Climbing wall, Archery, Trapeze 

•Viva Kid's Club with swimming pool (for children from 4-12 years old, open from 8 AM until 6 PM)  

•Mini disco 

•Wi-Fi available in the room, lobby, gym, pool, and restaurants 

•Tips and taxes

Important Information: Above inclusions are subject to change at any time without prior notice. Groups & other restrictions may apply. Details of inclusions can be requested by guests upon check in.


Applicable Dates:
Booking Dates: 22 Jun 2021 to 23 Dec 2027
Travel Dates: 17 Dec 2021 to 23 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • Arrecife Snack Bar
    Take a break from fun in the sun for a tasty treat at Arrecife poolside snack bar. Enjoy burgers, fries, hot dogs, pizzas, sandwiches, fruit salads, and ice-cold beverages.
  • Café Maya.
    Coffee Shop
  • Hacienda Don Diego
    Hacienda Don Diego specializes in the traditional, flavorful dishes of the Yucatan Peninsula. Reservations are required and can be made at the guest service desk.
  • La Terraza
    A relaxed, buffet style restaurant, La Terraza offers an international-inspired menu for breakfast, lunch, and dinner featuring tasty fare from around the world. Reservations are not required.
  • Miramare
    Savor a special Italian meal at Miramare. We offer delicious oven-baked pizzas, and a great selection of pastas, salads, and sides. Reservations are required and can be made at the guest service desk.
  • Portofino
    Discover the rich flavors of the Mediterranean at Portofino. Our mouthwatering dinner menu features an array of chef specialties. Reservations are required and can be made at the guest service desk.
  • Viva Café
    Viva Café is a fusion restaurant with a contemporary international menu. Delicious, artfully presented dishes make for memorable meals. Reservations are required and can be made at the guest service desk.
Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting†
  • Beauty shop/salon†
  • Boutiques/stores†
  • Car rental desk†
  • Currency exchange
  • Exercise gym
  • Jacuzzi
  • Laundry/Valet service†
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting†
  • Beauty shop/salon†
  • Boutiques/stores†
  • Car rental desk†
  • Currency exchange
  • Exercise gym
  • Jacuzzi
  • Laundry/Valet service†
  • Lobby
  • Medical Facilities Service†
  • Meeting rooms†
  • Multilingual staff
  • Outdoor pool
  • Parking
  • Photocopy center†
  • Restaurant
  • Sauna
  • Tour/sightseeing desk†
  • Valet parking†
  • Wireless internet connection in public areas
Off-Site Amenities
  • Audiovisual Equipment†
  • Business Center†
  • Copier†
  • Fax Machine†
  • Meeting Facilities†
  • Printer†
  • Wireless Internet Connection†
On-Site Wedding Services
  • Imagine starting your life together in the midst of spectacular Caribbean waters, tropical jungles, and the alluring mystery of Mexico’s ancient culture. Ideally located on the Yucatan Peninsula, our gorgeous resort transforms any wedding event into a memorable occasion with exceptional food, exhilarating recreation, and the sheer beauty of our authentic village-like setting.

† Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Archery
  • Children's program
    Viva Kid's Club with swimming pool.
  • Fishing †
  • General
    Dance Classes
    Rock Climbing Wall
    Handcrafted Ceramic Workshop
    Trapeze
    Bicycles
    TRX
    Stretching
    Interactive Workshop painting handcrafted
    International Animation Team
    Live Evening entertainment
    Themed parties
  • Gym

    Gym with Trainer
    Aerobics
    Water Aerobics
    Stretching

  • Kayaking
  • Nightclubs †
  • Outdoor pool
    Outdoor pools
  • Pool
    Introductory diving lessions in the pool.
  • Sailing
  • Scuba diving †
    Scuba Diving Center with introductory diving lessons in the pool. PADI certifications and excursions.
  • Snorkeling †
  • Spa †
    Stunning Caribbean architecture, natural stone tiling, and a traditional cottage roof inspired by the Yucatan Peninsula provide a serene backdrop for pampering spa services designed to rejuvenate and revitalize body, mind, and spirit.
  • Table tennis
  • Tennis court
    There are two tennis courts with lights.
  • Theatre
  • Volleyball
    Beach Volleyball
  • Water activities
    Water Aerobics
    Paddleboard
    Boogie boards
  • Windsurfing

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 12286 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Excellent

    Beautiful hotel. Nice and comfortable bedrooms Food depends on where you eat. Restaurants are very good, buffet is a little greasy food. Cafe maya delicious hot drinks. Internet is bad except for the lobby. Trapeze is the best. For kids and adults! The team with Mara, Bettina, Vale, Krystal and Matt makes you feel comfortable to experience something different and so funny! They are great!

    Feb 11, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Good stay boosted by a gem of a restaurant

    We had a great stay, the hotel is very nice and well located, just a 15-minute walk to 5ta Avenida, inside the safe Playacar community. What made our stay truly memorable, however, was the Mayan restaurant Xul-Ha inside the resort, a truly wonderful experience not only because of the food (you should try the ke-keen main) but also because of Leodany, Iván, Eduardo and the team, who made our dinner unforgettable through their kindness and impeccable service! We went for dinner three times in a single a week and can't wait to be back!

    Feb 09, 2026
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Fun family vacation!

    My family and I had a good time at this resort! We landed at Cancun airport and the transfer ride to the resort took around 40 mins. The land the resort sits on is pretty and full of nature (palm trees, various plants, coati, agouti, etc) and the rooms were nice and clean. The rooms have AC, hot water with a spacious shower, a safe, extra fleece blankets if you get cold at night, balcony, reliable wifi, TVs that you can log into your Netflix on - all of which we appreciated greatly. The beach was beautiful with clear water and minimal if any seaweed. There are plenty of chairs at the beach and spots can be found in the sun and shade alike. There is music playing around the main pool area during most of the day so if that bothers you I would recommend the adult pool or further down the beach instead. They have live music and parties at night that could, at times, be heard from our room so that may bother you if you like to go to sleep earlier. You can eat at the buffet, snack bar (has things like hotdogs, burgers, pizza, fries, etc), cafe, and restaurants by reservation. The buffet is your average mass produced food and there is plenty of options to choose from. The restaurants were good - we like the cosmopolitan one the best. The staff were very friendly for the most part - housekeeping, bar staff, food service staff, etc. We, like many Canadian guests, do not speak Spanish and the staff did their best to communicate with guests no matter the language. They regularly explain things in Spanish and English, French too sometimes. The nighttime shows were quite entertaining - we went to the the rock one and the Vegas one. One of the best parts of our trip was definitely the animation team who put on activities to do each day. Sexy Wil, Stephanie, Valentina, Jair, Ronaldo, and everyone else on the animation team brought so much energy, enthusiasm, and humour into every activity they ran. The cocktail class and cooking class were so fun! Overall the highlights were definitely the beach, nature surroundings, and animation team for us!

    Feb 09, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Family and friends

    This resort was wonderful it is a smaller resort . The pool bar staff remembered our drinks from the first day animation shows at night were great we did 3 al a carts the best one was Italian beach gorgeous with lots of loungers

    Feb 08, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    2026 vacay (Our Home Away From Home)

    Absolutely amazing experience, this is our third time at Viva Maya and we will definitely be returning next year! Ismael went above and beyond and made the BEST spicy mango margaritas on the resort!

    Feb 03, 2026
Hotel Advisories
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 26.89 Mexico Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel. 

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