Viva Maya by Wyndham - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

12209 reviews

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  Viva Maya's Fraudulent Additional Quest Policy

  I regret that I have to make this post, but I do it as a service to all potential visitors to this hotel. Recently, I made a single reservation for myself using the Wyndam website which charged $1,024 for 5 days. I asked the Wyndam representative for two double beds as my son might be joining me. When my son said he was going to join me, I attempted to change the reservation as the Website cost for two was the same as the cost for one, but as all rooms were booked the agent at Wyndham said that the hotel would charge me a "little extra" for his food as he was staying in my already booked room and the reservation could not be changed. Apparently, since my stay, the Wyndham website now has been revised to show additional charges for additional people. The week I was at Viva Maya, the website showed the same price for 1 -4 people in that room, so obviously management has revised their website to charge more money. Local management did not seem to care about the Wyndham website, and the same identical room charge regardless of number of guests in a room. So maybe I should get a commission for pointing out how they could make more money.? Unfortunately, when my son arrived, they charged him $1,252.09 as that was their stated "policy" for additional guests staying in the same room. After heated and repeated negotiations with the Wyndham corporate office and local management. Viva finally refunded $289 of the $1,252.09. Subsequently, after I posted a description of this travesty to Wyndham's website, the hotel manager, agreed to refund an additional $727.99, but that was on December 5th, and the $727.99 has still NOT been refunded as of 1/1/2026, almost a month later. He advised they are still processing the refund! Seriously??? Google tells me that as I made the initial reservations and attempted changes through Wyndham US that I can take Wyndham to small claims court, which sadly I will be doing. The hotel desk employees stated they were just following the hotel's policy, fully knowing that they were ripping me off. I feel sorry as these folks just need a job and if they are told to rip off patrons, they have no choice. A previous response from Wyndham management did not apologize for this rip- off policy or remove it, so I would be careful as to giving them a credit card as who knows what other scams they run! It is regrettably that there are so many honest, hardworking personnel throughout Viva Maya to have a vacation ruined by this ludicrous policy. I expect that from scammers, but not from Viva Maya's Management. I have to question the honestly of a management that enforces such a policy and asks their staff to enforce it. You might want to consider staying elsewhere...

  Jan 01, 2026
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  Fantastic festive break

  We had a fantastic stay at the Viva Maya Wyndham with a 18 & 16 year old and would happily recommend it. Room: Our rooms (3331 & 3333) were spacious with a very comfortable bed. The jacuzzi bath was a lovely touch and the shower was powerful and hot. Housekeeping did a great job, with rooms cleaned daily and always left fresh and tidy. Pools: The adults-only pool was a real highlight – chilled, quiet and relaxing, with its own bar, perfect for unwinding. The main pool had a separate kids’ pool and a swim-up bar that opened from 11am. This area had a lively, fun atmosphere and always felt welcoming. Beach: The beach area was excellent, with plenty of sunbeds available and all positioned close to the sea. It was easy to spend the whole day there. Communal areas: All communal areas were clean, well maintained and easy to get around. It’s a short, pleasant walk between the rooms, pools and beach, which made everything feel very accessible. Food & Drink: The coffee shop was brilliant, serving great coffee and pastries from 7am – a perfect start to the day. The Mexican restaurant was absolutely delicious and a really fun experience, complete with margaritas, tequila and sombreros! The buffet offered plenty of choice at all meals, with freshly cooked eggs at breakfast and freshly prepared meat and fish at lunch and dinner. Pool snack bar: Ideal for a quick bite during the day, offering freshly made pizzas, burgers, hot dogs, salads, as well as tacos and nachos. Overall, this is a great hotel with something for everyone. We really enjoyed our stay and would definitely recommend Viva Maya Wyndham.

  Jan 01, 2026
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  5 stars I wish I could give them more

  The resort was fantastic. This was my 9th time coming to this resort and WOW they stepped it up this year. The shows were amazing. The dancers were amazing and so were the entertainers. Some of the most memorable people were Brendon, Willy, Carolina, Laura, Valentina, Vale, Renato, Jair and Mauricio. They were incredible dancers and entertainers they made this resort an amazing experience. I highly recommend comming to this resort.

  Jan 01, 2026
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  Terrible resort

  This resort is at best a two star. The check in experience was mayhem. Upon arrival, well after the 3 pm check in, we were told our room was not ready. We were told it would be ready in another 20 minutes. Seemingly scripted, another employee attempted to have us consider becoming a club member. We declined interest and immediately the check in staff called us over saying our room was ready (not even 5 minutes into the supposed 20 minute wait). Next on to the room. We were located in building 3, near the adults only pool. As others have reviewed, the noise from the tiled hallways and concrete makes the noise incredible. Also as noted by others, the room was dated and institutional. Frigid AC which could not be adjusted by the thermostat. The staff told us that it takes up 30 minutes to adjust to a higher temperature. All three rooms we occupied had the same issue and the AC could not be adjusted. In room amenities were non-existent. An empty fridge, no tissue, no glasses, etc. one of our rooms got tissue after complaint. We called the front desk who told us they do not supply tissue. We indicated that one room in our party received tissue. The staff said that they must be club members. They are not and when we told the staff member this they repeated they do not provide tissue. A one star resort or hotel even provides this basic amenity. Wi-Fi is not equipped to handle the total number of guests. It barely worked. Upon inquiring why the staff said that the buildings were hurricane proof and don’t get Wi-Fi. Yet another lie by the staff. WiFi is strong when people are not in their rooms. It is non-existent when people are back at night. One has to get water from a fountain in the building hallway which is fine. What makes it not fine is that the cleaning staff fill their cleaning pails at the same fountain. Staff are at a one star level. They lie to get rid of you, rush you at meals. Beach is nice. Adult pool with about 30 lounge chairs only is nice. Food is awful. If you have been to a resort that you were satisfied with, don’t come to this one. It is the worst resort we have ever stayed at. Stay away.

  Dec 24, 2025
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  Some up and some down

  As I am on the plane traveling home from a week at Viva Maya, I am reflecting, deciding if I should post the whole truth, or edit my review to reflect the tail end. The week began terribly. Upon arrival, inspite of a generous tip at the front, we we sent to spend the week in a dark, damp room (2373) with almost no light and a view of only dense tree tops, through a small, single cut out in the wall off our balcony. This being my second time at Viva Maya, I was disappointed, but I understood that someone had to get the less desirable room and so accepted my fate. My previous room had been splendid, prompting my return 3 years latter. The room itself appeared clean, so we decided to make the best of it and unpacked. I then completed the mandatory bed bug check. I was shocked and disgusted to find dark discoloration on ALL the seems on both mattresses, indicating either a (previous or current) infestation of bed bugs or current mold!! I was horrified!!! How could a hotel so focused on selling VIP memberships possibly expect anyone to buy in under these horrible conditions!! If this was so easy for me to find there is absolutely no way the maids would not have known. We headed straight down to the front desk and told Miguel at the front about the issue, showing the pictures I have attached. Miguel was rude, but gave us a 1 time use card to go check out a different room. We found the next room to be clean and the beds to be free from stains so we went back to the front to accept the room. We were acknowledge, then ignored for about 15 minutes. Feeling uneasy with our clothes and luggage being in the first room, I left my partner to deal with the front desk, while I went back and repacked, dragging all of our luggage by myself to the second room. Around 20 minutes latter, my partner met me at the 2nd room with the new keys. He told me how he had been ignored, while others who came after him were served, and then he was treated rudely by Miguel, when he inquired why he was being ignored. Once we had unpacked again, we went back to the front to return the original rooms keys. The supervisor was now at the front desk and suddenly Miguel was kind and considerate. (Odd...considering how rude he was before.) It was a terrible way to start our vacation!! I expect better!!! Credit where it's due, the rest of our time at Viva Maya was excellent! The food at the buffet and the Mexican and Italian restaurants was fantastic! The bar service was top notch, inspite of the sometimes large crowds. The entertainment was outstanding! Some of the best we have seen. The resort is, overall well maintained!! I can now understand both the 5 star reviews and the 1 star reviews. If we would have stayed in that first room I am certain it would have ruined our vacation.

  Dec 20, 2025