What We Love

  • This magnificent resort offers a culturally inspired ambiance, a high-energy atmosphere and international accents on both food and service. 
  • The 604-room beachfront resort delivers an unforgettable, all-inclusive vacation experience.

Things to Know

  • The Resort offers a wide variety of sports including trapeze and paddle boarding lessons.
  • Featuring an extensive array of day and nighttime diversions, it's the perfect choice for couples, singles, dive enthusiasts or anyone seeking the vacation of a lifetime.
Hotel Promotions
Free Wi-Fi
There is free Wi-Fi in all common areas and guestrooms. 
Applicable Dates:
Booking Dates: 17 Jun 2019 to 31 Dec 2050
Travel Dates: 17 Jun 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Honeymoon Package
Guests celebrating their honeymoon with us will receive the following:

• An upgrade to a higher category room (subject to availability)
• A bottle of champagne/sparkling wine
• A fruit basket
• A hors d’ouvers tray
• A 7”x 4” picture
• 2 t-shirts

To receive this offer, just enter ""Honeymoon"" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Important Information:  Copy of marriage certificate required upon check-in.  Must be within 6 months of marriage.  This offer is subject to change at any time without prior notice.  Other restrictions may also apply.
Applicable Dates:
Booking Dates: 23 May 2022 to 23 Dec 2028
Travel Dates: 24 Dec 2022 to 23 Dec 2028
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities

The All-Inclusive program includes the following amenities:

•Breakfast / lunch / dinner 

•Food & Beverages 24 hours 

•Unlimited cocktails, drinks, and house wines 

•Welcome cocktail. 

•A la carte restaurants 

•Snack bar in the pool area  

•Non-motorized water sports 

•Daily activities 

•Live nightly entertainment 

•Theme parties 

•Disco / Sports Bar 

•Dance classes  

•Weekly handcrafts market 

•Gymnasium 

•Climbing wall, Archery, Trapeze 

•Viva Kid's Club with swimming pool (for children from 4-12 years old, open from 8 AM until 6 PM)  

•Mini disco 

•Wi-Fi available in the room, lobby, gym, pool, and restaurants 

•Tips and taxes

Important Information: Above inclusions are subject to change at any time without prior notice. Groups & other restrictions may apply. Details of inclusions can be requested by guests upon check in.


Applicable Dates:
Booking Dates: 28 Mar 2026 to 23 Dec 2026;28 Mar 2026 to 23 Dec 2028
Travel Dates: 28 Mar 2026 to 23 Dec 2026;24 Dec 2026 to 23 Dec 2028
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • Café Maya.
    Our new coffee shop- Where every sip is a atep towards a perfect day. Whether you are looking for a latte, cappuccino, espresso or indulge in one of our delicious pastries.
  • El Arrecife Snack Bar
    This snack bar offers an array of delicious drinks and appetizers in a cozy atmosphere.
  • Hacienda Don Diego
    Dinners turns into feasts and meals into explosions of flavors. Enjoy a token of the Mexican zest you were after at our Mexican a-la-carte restaurant.
  • La Terraza
    A buffet-style restaurant with an international menu. Savor our international cuisines, where we have introduced flavors from around the world, icluding your all-time favorite meals. Reservations are not necessary, so you are free to come at any time and enjoy our vast culinary delights which will take you along the kitchens of the world. Dine in a lively setting served by a team that strives to offer the best service.
  • Miramare
    Italian restaurant featuring pizza baked in a wood-fired brick oven. Embark on a journey towards the welcoming atmosphere of Italy embodied by a kitchen full of indulgence and pleasure.
  • Portofino
    Mediterranean-style a-la-carte restaurant. Dine in an inviting and relaxed contemporary ambience introducing nautical artifacts to its decor.
  • Viva Café
    Viva Café is a fusion restaurant with a contemporary international menu. Delicious, artfully presented dishes make for memorable meals. Reservations are required and can be made at the guest service desk.
Room Type
  • Superior Room

    Bedding: 1 King or 2 Queen Beds. Bedding requests are based on availability and cannot be guaranteed.

    Occupancy limits- 4 adults, 3 children, 4 total

    Maximum of 3 children through age 2 stay free in existing beds with at least 1 adult.  All other children ages 3 through 11 are surcharged.

    Balcony or Terrace available

    • Air conditioning
    • Cable television
    • Hair Dryer
    • Iron
    • Ironing board
    • Mini Refrigerator
    • Non-smoking
    • Safe
    • Shower
    • Telephone
    • TV
    • Wireless internet connection
  • Superior Deluxe

    Bedding:  2 Queen Beds

    Occupancy limits- 4 adults, 3 children, 4 total

    Maximum of 3 children through age 2 stay free in existing beds with at least 1 adult.  All other children ages 3 through 11 are surcharged.

    Proximity to Adults pool.

    Balcony or Terrace available

    • Air conditioning
    • Cable television
    • Hair Dryer
    • Iron
    • Ironing board
    • Mini Refrigerator
    • Safe
    • Shower
    • Telephone
    • TV
    • Wireless internet connection
  • Superior Ocean View

    Bedding: 1 King or 2 Queen Beds. Bedding requests are based on availability and cannot be guaranteed.

    Occupancy limits- 4 adults, 3 children, 4 total

    Maximum of 3 children through age 2 stay free in existing beds with at least 1 adult.  All other children ages 3 through 11 are surcharged.

    Balcony or Terrace available

    • Air conditioning
    • Cable television
    • Hair Dryer
    • Iron
    • Ironing board
    • Mini Refrigerator
    • Non-smoking
    • Safe
    • Shower
    • Telephone
    • TV
    • Wireless internet connection
  • Superior Pool View
    Bedding: 1 King or 2 Queen Beds. Bedding requests are based on availability and cannot be guaranteed.

    Occupancy Limit: 4 Adult, 3 Child,  4 Total
    • Air conditioning
    • Hair Dryer
    • Iron
    • Ironing board
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Junior Suite

    Bedding: 1 King or 2 Queen Beds. Bedding requests are based on availability and cannot be guaranteed.

    Occupancy limits- 4 adults, 3 children, 4 total

    Maximum of 3 children through age 2 stay free in existing beds with at least 1 adult.  All other children ages 3 through 11 are surcharged.

    Balcony or Terrace available

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Tropical View Junior Suite

    Bedding: 1 King or 2 Queen Beds. Bedding requests are based on availability and cannot be guaranteed.

    Occupancy limits- 4 adults, 3 children, 4 total

    Maximum of 3 children through age 2 stay free in existing beds with at least 1 adult.  All other children ages 3 through 11 are surcharged.

    Balcony or Terrace available

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Ocean View Junior Suite

    Bedding: 1 King or 2 Queen Beds. Bedding requests are based on availability and cannot be guaranteed.

    Occupancy limits- 4 adults, 3 children, 4 total

    Maximum of 3 children through age 2 stay free in existing beds with at least 1 adult.  All other children ages 3 through 11 are surcharged.

    Balcony or Terrace available

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Junior Suite Pool View

    Bedding: 1 King or 2 Queen Beds. Bedding requests are based on availability and cannot be guaranteed.

    Occupancy limits- 4 adults, 3 children, 4 total

    Maximum of 3 children through age 2 stay free in existing beds with at least 1 adult.  All other children ages 3 through 11 are surcharged.

    Balcony or Terrace available

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Ocean Front Junior Suite

    Bedding: 1 King or 2 Queen Beds. Bedding requests are based on availability and cannot be guaranteed.

    Occupancy limits- 4 adults, 3 children, 4 total

    Maximum of 3 children through age 2 stay free in existing beds with at least 1 adult.  All other children ages 3 through 11 are surcharged.

    Balcony or Terrace available

  • Club Ocean Front Junior Suite Pool View

    Bedding: 1 King or 2 Queen Beds. Bedding requests are based on availability and cannot be guaranteed.

    Occupancy limits- 4 adults, 3 children, 4 total

    Maximum of 3 children through age 2 stay free in existing beds with at least 1 adult.  All other children ages 3 through 11 are surcharged.

    Balcony or Terrace available

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Club Ocean View Roof Top Master Suite - Aduits onl

    Bedding: 1 King or 2 Queen Beds. Bedding requests are based on availability and cannot be guaranteed.

    Occupancy limits- 4 adults, 3 children, 4 total

    Maximum of 3 children through age 2 stay free in existing beds with at least 1 adult.  All other children ages 3 through 11 are surcharged.

    Balcony or Terrace available

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Club Master Suite

    Bedding: 1 King or 2 Queen Beds. Bedding requests are based on availability and cannot be guaranteed.

    Occupancy limits- 4 adults, 3 children, 4 total

    Maximum of 3 children through age 2 stay free in existing beds with at least 1 adult.  All other children ages 3 through 11 are surcharged.

    Balcony or Terrace available

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Club Ocean Front Master Suite

    Bedding: 1 King or 2 Queen Beds. Bedding requests are based on availability and cannot be guaranteed.

    Occupancy limits- 4 adults, 3 children, 4 total

    Maximum of 3 children through age 2 stay free in existing beds with at least 1 adult.  All other children ages 3 through 11 are surcharged.

    Balcony or Terrace available

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Presidential Suite

    Bedding: 1 King or 2 Queen Beds. Bedding requests are based on availability and cannot be guaranteed.

    Occupancy limits- 4 adults, 3 children, 4 total

    Maximum of 3 children through age 2 stay free in existing beds with at least 1 adult.  All other children ages 3 through 11 are surcharged.

    Balcony or Terrace available

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
  • Run of House

    Bedding: 1 King or 2 Queen Beds. Bedding requests are based on availability and cannot be guaranteed.

    Occupancy limits- 4 adults, 3 children, 4 total

    Maximum of 3 children through age 2 stay free in existing beds with at least 1 adult.  All other children ages 3 through 11 are surcharged.

    Balcony or Terrace available

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Coffee/Tea Maker
    • Safe
    • Telephone
    • TV
    • Wireless internet connection
Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • Air conditioning
  • Airport shuttle service*
  • Fitness Facilities
  • Housekeeping*
  • Outdoor pool
  • Parking*
  • Pool*
  • Restaurant*
  • Sauna
  • Valet parking*
  • Air conditioning
  • Airport shuttle service*
  • Fitness Facilities
  • Housekeeping*
  • Outdoor pool
  • Parking*
  • Pool*
  • Restaurant*
  • Sauna
  • Valet parking*
  • Wi-Fi

* Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Children's program
    Kid's Club
  • General
    Bicycles
    TRX
    Stretching
    Interactive Workshop painting handcrafted
    International Animation Team
    Live Evening entertainment
    Themed parties
  • Golf *
  • Gym

    Gym with Trainer
    Aerobics
    Water Aerobics
    Stretching

  • Nightclubs *
  • Outdoor pool
  • Pool
    Introductory diving lessions in the pool.
  • Sauna
  • Scuba diving
  • Snorkeling *
  • Spa
  • Tennis court

* Fees may apply

When playtime calls you south of the border, make your way to this resort in Playa del Carmen, where you'll party all night and play all day for an amazing, all-inclusive price.

The resort sits on a beautiful, Mexican, alabaster-sand beach, where the blue stretches so far it's hard to tell where the water ends and the sky begins. The oceanfront pool, with a bubbling Jacuzzi is magnetizing as well. Your kids will love having their own children's pool nearby. The resort doesn't make you play alone, offering organized beach games or water polo. Sailing and windsurfing lessons will challenge the landlubber in you. If your interest involves deeper water, check out the PADI-certified diving center where, for an additional fee, dive pros can take you to the Maya Reef, the second longest barrier reef in the world. Here a colorful world of creatures is just waiting for you and your underwater camera.

Are you one of those stressed-out souls needing a little more than warm sun and cool water to untie your knots? Then the Renova Spa with its sauna and steam bath is just the thing. If you really want to make your vacation memorable, go to the spa's beach cottage, where you can get a Mayan tattoo or Caribbean braids. And what's more romantic than a Couples Moonlight Massage?

After you've built up an appetite with all these activities, you can choose from six restaurants to satisfy your hunger. Portofino offers Mediterranean dinners, while Hacienda Don Diego is the place to get authentic Mexican fare. The all-inclusive rate also includes dining privileges at two restaurants at the hotel's sister property.

The fun doesn't end after dinner. Nightly entertainment, themed parties and an onsite discotheque means you'll be rocking long into the evening. The resort has a covered theater that seats 600 people, so evening entertainment isn't crowded. This vacation is definitely one for your inner child.

This hotel is All-Inclusive. Features include:
  • Full breakfast, lunch, dinner and 24-hour snacks
  • Unlimited alcoholic and non-alcoholic drinks - 24 hour bar service
  • Welcome cocktail
  • Live nightly entertainment
  • All taxes and gratuities

Property Information

Year Built: 2002
Floors: 3
Total rooms: 604
Paseo Xaman Ha Hotelero 5, Playa Del Carmen, 77710, Mexico

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 12662 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Staff was very friendly

    It was a good vacation, Angel was very friendly!

    Nov 13, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Vacation 2026

    One of the best experiences ever! the staff here are amazing and so friendly, especially angel he is the best! I would 100% recommend to come to this resort it was great

    Nov 13, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great family resort

    This resort is small and family friendly. Lots of variety of activities and very clean! They work hard to keep both the rooms, common areas, and beach clean. Everyone is very nice and helpful. If you are looking for boutique, super luxury, this is mot for you, but if you want comfortable, clean, and fun I recommend! The level of talent in the nightly shows is fantastic!

    Nov 08, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful Beach Vacation

    This resort is SO clean! The staff is AMAZING! The nightly shows are professional level! The beds are comfortable, the beach is pristine. There are so many activities to choose from every day.

    Nov 08, 2026
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Over run by sellers in VIP Beach section

    Very disappointed as VIPs we are supposed to have a nice area at the beach to sit. It is overrun by resellers every day. It feels dangerous as they crowd the section taking the chairs. They smirk, talk loudly and play Beise’s on their phones. They also beg members to get them foods and drinks and will follow after you. Security sees it all and does nothing. Overall it feels hangouts having them taking over the chairs and sitting around. If Viva Maya continues to allow them to over run the area I don’t think I will return.

    Nov 04, 2026
Hotel Advisories
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 35.19 for Single, 58.65 for Double, 76.25 for Triple, 87.98 for Quad in Mexico Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel. 

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