What We Love

  • This magnificent resort offers a culturally inspired ambiance, a high-energy atmosphere and international accents on both food and service. 
  • The 604-room beachfront resort delivers an unforgettable, all-inclusive vacation experience.

Things to Know

  • The Resort offers a wide variety of sports including trapeze and paddle boarding lessons.
  • Featuring an extensive array of day and nighttime diversions, it's the perfect choice for couples, singles, dive enthusiasts or anyone seeking the vacation of a lifetime.
Hotel Promotions
Free Wi-Fi
There is free Wi-Fi in all common areas and guestrooms. 
Applicable Dates:
Booking Dates: 17 Jun 2019 to 31 Dec 2050
Travel Dates: 17 Jun 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Honeymoon Package
Guests celebrating their honeymoon with us will receive the following:

• An upgrade to a higher category room (subject to availability)
• A bottle of champagne/sparkling wine
• A fruit basket
• A hors d’ouvers tray
• A 7”x 4” picture
• 2 t-shirts

To receive this offer, just enter ""Honeymoon"" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Important Information:  Copy of marriage certificate required upon check-in.  Must be within 6 months of marriage.  This offer is subject to change at any time without prior notice.  Other restrictions may also apply.
Applicable Dates:
Booking Dates: 23 May 2022 to 23 Dec 2027
Travel Dates: 24 Dec 2022 to 23 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities

The All-Inclusive program includes the following amenities:

•Breakfast / lunch / dinner 

•Food & Beverages 24 hours 

•Unlimited cocktails, drinks, and house wines 

•Welcome cocktail. 

•A la carte restaurants 

•Snack bar in the pool area  

•Non-motorized water sports 

•Daily activities 

•Live nightly entertainment 

•Theme parties 

•Disco / Sports Bar 

•Dance classes  

•Weekly handcrafts market 

•Gymnasium 

•Climbing wall, Archery, Trapeze 

•Viva Kid's Club with swimming pool (for children from 4-12 years old, open from 8 AM until 6 PM)  

•Mini disco 

•Wi-Fi available in the room, lobby, gym, pool, and restaurants 

•Tips and taxes

Important Information: Above inclusions are subject to change at any time without prior notice. Groups & other restrictions may apply. Details of inclusions can be requested by guests upon check in.


Applicable Dates:
Booking Dates: 22 Jun 2021 to 23 Dec 2027
Travel Dates: 17 Dec 2021 to 23 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • Arrecife Snack Bar
    Take a break from fun in the sun for a tasty treat at Arrecife poolside snack bar. Enjoy burgers, fries, hot dogs, pizzas, sandwiches, fruit salads, and ice-cold beverages.
  • Café Maya.
    Coffee Shop
  • Hacienda Don Diego
    Hacienda Don Diego specializes in the traditional, flavorful dishes of the Yucatan Peninsula. Reservations are required and can be made at the guest service desk.
  • La Terraza
    A relaxed, buffet style restaurant, La Terraza offers an international-inspired menu for breakfast, lunch, and dinner featuring tasty fare from around the world. Reservations are not required.
  • Miramare
    Savor a special Italian meal at Miramare. We offer delicious oven-baked pizzas, and a great selection of pastas, salads, and sides. Reservations are required and can be made at the guest service desk.
  • Portofino
    Discover the rich flavors of the Mediterranean at Portofino. Our mouthwatering dinner menu features an array of chef specialties. Reservations are required and can be made at the guest service desk.
  • Viva Café
    Viva Café is a fusion restaurant with a contemporary international menu. Delicious, artfully presented dishes make for memorable meals. Reservations are required and can be made at the guest service desk.
Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting†
  • Beauty shop/salon†
  • Boutiques/stores†
  • Car rental desk†
  • Currency exchange
  • Exercise gym
  • Jacuzzi
  • Laundry/Valet service†
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting†
  • Beauty shop/salon†
  • Boutiques/stores†
  • Car rental desk†
  • Currency exchange
  • Exercise gym
  • Jacuzzi
  • Laundry/Valet service†
  • Lobby
  • Medical Facilities Service†
  • Meeting rooms†
  • Multilingual staff
  • Outdoor pool
  • Parking
  • Photocopy center†
  • Restaurant
  • Sauna
  • Tour/sightseeing desk†
  • Valet parking†
  • Wireless internet connection in public areas
Off-Site Amenities
  • Audiovisual Equipment†
  • Business Center†
  • Copier†
  • Fax Machine†
  • Meeting Facilities†
  • Printer†
  • Wireless Internet Connection†
On-Site Wedding Services
  • Imagine starting your life together in the midst of spectacular Caribbean waters, tropical jungles, and the alluring mystery of Mexico’s ancient culture. Ideally located on the Yucatan Peninsula, our gorgeous resort transforms any wedding event into a memorable occasion with exceptional food, exhilarating recreation, and the sheer beauty of our authentic village-like setting.

† Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Archery
  • Children's program
    Viva Kid's Club with swimming pool.
  • Fishing †
  • General
    Dance Classes
    Rock Climbing Wall
    Handcrafted Ceramic Workshop
    Trapeze
    Bicycles
    TRX
    Stretching
    Interactive Workshop painting handcrafted
    International Animation Team
    Live Evening entertainment
    Themed parties
  • Gym

    Gym with Trainer
    Aerobics
    Water Aerobics
    Stretching

  • Kayaking
  • Nightclubs †
  • Outdoor pool
    Outdoor pools
  • Pool
    Introductory diving lessions in the pool.
  • Sailing
  • Scuba diving †
    Scuba Diving Center with introductory diving lessons in the pool. PADI certifications and excursions.
  • Snorkeling †
  • Spa †
    Stunning Caribbean architecture, natural stone tiling, and a traditional cottage roof inspired by the Yucatan Peninsula provide a serene backdrop for pampering spa services designed to rejuvenate and revitalize body, mind, and spirit.
  • Table tennis
  • Tennis court
    There are two tennis courts with lights.
  • Theatre
  • Volleyball
    Beach Volleyball
  • Water activities
    Water Aerobics
    Paddleboard
    Boogie boards
  • Windsurfing

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 12071 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Room for improvement

    5 out of 5 for the entertainment team! Especially Willy and Brendon.. A definite 5 for Cafe Maya with lovely coffee and pastries every morning A definite 5 for the scenery and the tropical feel, especially pre dinner drinks in the area by the reception bar, they also have entertainment there from 10.30 and you can have a lovely cocktail in a glass! A definite 5 for the beach location and the cleanliness, also very conscious of the environment. However, we were disappointed with our room 1119. Its view was a blue plastic wall, with lots of noise from 7.30am! Also lots of people being very loud at night! Sometimes 2 in the morning! The air con was so noisy as well, so that was disappointing and difficult to get used to. The restaurants were ok, Mexican was great atmosphere but food not great. We did enjoy the cosmopolitan. The international buffet was not great to be honest, we really did struggle. Please please get some air con in there, it’s so hot and humid. We had a great 2 weeks stay all in all but just some points that could be improved..

    Aug 26, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The 3 amigos

    First time in Mexico - best entertainment staff in viva Maya - the funniest trio in town - Wilber Jair and Brendon and the beautiful ladies - Carolina Mia Lucy and co!!!

    Aug 24, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best Holiday!!!

    Lovely hotel. The Animation team are fantastic - so lively and get everyone involved. Special thanks to Wilber (Willy), Brandon and Joel - sorry I don’t know everyone’s names but all the animation team are brilliant and super friendly :)

    Aug 24, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best entertainment staff ever!!

    Overall what an incredible holiday for my family and I! The hotel, beach front location and hospitality are great! Biggest shout out to the entertainment staff - aqua aerobics class is a family fave with Wilber Brandon and Jarel (excuse me for any spelling mistakes) they are so funny and animated - my children LOVE them!!! All the entertainment staff are brilliant there are many more but I don’t know all the names! Will be def be returning xx

    Aug 24, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Very fun

    We stayed at the Viva Azteca resort but loved being able to walk over to Viva Maya to use their pool and restaurants and other amenities. It was only a 5-10min walk on the beach or road. I would definitely recommend renting the free bikes to ride around the gated community of Playacar - about a 40min bike loop. We also had a blast trying archery for the first time (which was also free)! Shoutout to Giancarlo from the activities team for the archery lesson, he was awesome! Would recommend 😊

    Aug 22, 2025
Hotel Advisories
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 26.89 Mexico Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel. 

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