What We Love

  • We love that this resort is so close to Playa del Carmen, where you can indulge in shopping, dancing and the unique culture of the area.

Things to Know

  • The all-inclusive rate includes loads of activities, and since it shares privileges with its sister resort, there are several fine dining options.
Hotel Promotions
Double the fun with our “Stay at 1, Play at 2” resorts
Double the fun with our “Stay at 1, play at 2” resorts, when you stay at Viva Azteca by Wyndham you can enjoy all facilities at sister property Viva Maya by Wyndham.

Important Information:  Additional information will be provided by the hotel at check-in.  Transportation is not included.  Viva Maya is located 500 meters down the road.  Other restrictions may also apply.
Applicable Dates:
Booking Dates: 01 Dec 2023 to 23 Dec 2026
Travel Dates: 01 Dec 2023 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Free Wi-Fi
There is free Wi-Fi in all common areas and guestrooms. 
Applicable Dates:
Booking Dates: 17 Jun 2019 to 31 Dec 2050
Travel Dates: 17 Jun 2019 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Viva Boomer Package

Guests 60 years and older receive the following package amenities:


• Personalized check-in and priority luggage delivery
• Room upgrade (subject to availability)
• In-room welcome room amenities
• Dance classes (upon request)
• Convenient onsite COVID Testing
•  Special sports and wellness activities
• Priority a la carte restaurants reservations
• Discount in affiliated stores and on meals and beverages additional to the all-inclusive package
• Late check out (subject to availability)

Important Information: Valid for US residents only. Identification is required at check-in.  This offer is subject to change at any time without prior notice.
Applicable Dates:
Booking Dates: 17 May 2025 to 23 Dec 2027
Travel Dates: 17 May 2025 to 23 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
Honeymoon Package
Guests celebrating their honeymoon with us will receive the following:

• An upgrade to a higher category room (subject to availability)
• A bottle of champagne/sparkling wine
• A fruit basket
• A hors d’ouvers tray
• A 7”x4” picture
• 2 t-shirts

To receive this offer, just enter ""Honeymoon"" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you.

Important Information:  Copy of marriage certificate required upon check-in.  Must be within 6 months of marriage.  This offer is subject to change at any time without prior notice.  Other restrictions may also apply.

Applicable Dates:
Booking Dates: 12 Apr 2024 to 23 Dec 2025;17 May 2025 to 23 Dec 2027
Travel Dates: 27 Aug 2024 to 23 Dec 2025;24 Dec 2025 to 23 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
unlimited dining.
Guests will receive the offer of unlimited dining and no reservations required.

Guests will have full access to the restaurants at our sister resort, Viva Maya by Wyndham, providing even more dining options for a richer and more diverse experience. Please note, reservations are required

Important Information:  Additional information will be provided by the hotel at check-in.  Transportation is not included.  Viva Maya is located 500 meters down the road.  Other restrictions may also apply.

Applicable Dates:
Booking Dates: 17 Dec 2024 to 23 Dec 2026
Travel Dates: 17 Dec 2024 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Exchange Privileges

Double the fun with our “Stay at 1, play at 2” resorts, when you stay at Viva Azteca by Wyndham you can enjoy all facilities at sister property Viva Maya by Wyndham.

Important Information:  Additional information will be provided by the hotel at check-in.  Transportation is not included.  Viva Maya is located 500 meters down the road.  Other restrictions may also apply.

Applicable Dates:
Booking Dates: 17 May 2025 to 23 Dec 2027
Travel Dates: 24 Dec 2025 to 23 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
The All-Inclusive program includes the following amenities:
• Full breakfast/lunch/dinner
• 24 hours food and beverages
• Unlimited cocktails, drinks, and house wines
• Welcome cocktail.
• A la carte restaurants
• Snack bar
• Non-motorized water sports 
• International entertainment staff 
• Daily activities program
• Games Room
• Dance lessons
• Cocktails/ Mexican cuisine classes 
• Weekly handicrafts market 
• Live nightly entertainment
• Theme parties 
• Gymnasium with air conditioning
• Viva Kids Club with swimming pool (for children from 4 to 12 years old, open from 9 AM until 6PM)
• Mini disco
• Welcome package in the Mini bar upon arrival (soft drinks and water)
• Wi-Fi is available in the room and lobby. gymnasium, restaurants, and pool 
• Taxes and tips

Important Information: Above inclusions are subject to change at any time without prior notice. Groups & other restrictions may apply. Details of inclusions can be requested by guests upon check in.
Applicable Dates:
Booking Dates: 17 May 2025 to 23 Dec 2027;12 Apr 2024 to 23 Dec 2025
Travel Dates: 24 Dec 2025 to 23 Dec 2027;27 Aug 2024 to 23 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • Various Restaurants
    El Nopal
    International buffet restaurant, open for breakfast, lunch, and dinner. 
     
    Il Palco 
    Italian a la carte restaurant, open for dinner.
     
    Bamboo 
    Oriental a la carte restaurant, open for dinner.
     
    Xul Ha
    Mayan a la carte restaurant, open for dinner.
     
    In addition, guests are able to enjoy, at no additional charge, the restaurants at the sister resort Viva Wyndham Maya:
     
    La Terraza 
    International buffet restaurant, open for breakfast, lunch, and dinner.
     
    Hacienda Don Diego
    Mexican a la carte restaurant, open for dinner.
     
    Portofino
    A la carte restaurant with Mediterranean cuisine, open for dinner.
     
    Miramare
    Italian pizza and pasta a la carte restaurant, open for dinner.
     
    Viva Café
    Fusion a la carte restaurant with an international and modern cuisine, open for dinner.
Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • Beauty shop/salon
  • Bell staff/porter
  • Business center
  • Concierge desk
  • Continental breakfast†
  • Currency exchange
  • Exercise gym
  • Exterior corridors
  • Jacuzzi
  • Lunch served in restaurant
  • Beauty shop/salon
  • Bell staff/porter
  • Business center
  • Concierge desk
  • Continental breakfast†
  • Currency exchange
  • Exercise gym
  • Exterior corridors
  • Jacuzzi
  • Lunch served in restaurant
  • Meeting rooms†
  • Onsite laundry
  • Outdoor pool
  • Photocopy center
  • Restaurant
  • Sauna
  • Transportation†
  • Wakeup service
  • Wireless internet connection in public areas
Off-Site Amenities
  • Business Center
  • Copier
  • Fax Machine

† Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • General †
    • Windsurfing
    • Introductory dive lessons
    • Boogie boards
    • Gymnasium with trainer
    • Water aerobics
    • Table tennis
    • Bocce ball on the beach

  • Kayaking †
  • Pool
  • Sauna †
  • Steam bath †
  • Tennis court †
  • Volleyball †
Off-Site Attraction
  • Akumal
  • Cancun
  • Cozumel
  • Puerto Morelos
  • Tulum

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 6608 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great resort, great staff, great food and activities.

    Just returned Nov 8th from Viva Azteca. From our arrival to our departure we were treated exceptionally well by all the staff at every encounter. They had lots of activities for all ages. We really enjoyed the aquafit classes with Cheryl from Canada! Lots of others did as well. The food at the buffet was wonderful, many, many choices. We ate at Xul-ha. Great atmosphere with impeccable staff and food! We also enjoyed access to the Viva Maya resort that's a short walk away. The area is gated so very, very safe for walking outside the resort.

    Nov 09, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great experience!

    I just returned from an amazing week at viva azteca. Shout out to the animation team for always keeping us active, especially Cheryl from Canada and her amazing aqua classes! Bar service at the pool was top notch and we loved all the theme nights at buffet. We especially loved the Xel Ha restaurant. We also went to the Maya and loved the Mexican restaurant. We loved being able to use both resorts. We have booked to return in April!

    Nov 09, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Bamboo Restaurant

    The experience in the Viva atzteca was a pleasure! Especially the Restaurant bamboo with Manuel as a Service employee! 10/10 would recommend!

    Nov 07, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Very good hotel with some flaws.

    It was a good vacation. The hotel is great with some flaws. First the bad things: - Internet is disconnecting often and in some spaces in my room I had no connection at all. - The car rental company inside the hotel is scamming people. We booked full insurance. Apparently it doesn't cover everything we found out after an incident (popped tire on the highway). We didn't receive an insurance policy after asking only a piece of paper made in word with some points. The hotel didn't do anything about this and the scamming car rental is still operating. It was a great bummer to our vacation. We rented a car inside the hotel because we trusted that we would be in good hands but we got scammed. The price for the car was also way too high. - The quality of the alcohol for non members of this hotel is not good at the pool. Also the food quality at the buffet isn't best. The good things: - The hotel has great shows every night. I really enjoyed them and they were a highlight on this trip. They provide great entertainment. - The animation team is great. It's fun games all day and very nice people. Especially Alejandro (who is very energetic), Ixel and Dayreth. The whole team is very nice. The pool party is very amusing. - The restaurants have good food quality and very good servers. Manuel from the Bamboo was especially nice. And you can visit the restaurants in the hotel Viva Maya also.

    Oct 29, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Manuel was great

    Great experience. Loved the food son tam my favorite. Manual gave excellent service very gracious and friendly. Can’t wait to come back

    Oct 19, 2025
Hotel Advisories
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 26.89 Mexico Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

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