What We Love
- These great-looking, modern rooms are affordable for families who want all inclusive getaways without dishing out the big bucks; the suites even have complete kitchens.
- Create unforgettable memories with a variety of amazing outdoor activities and adventures.
- Perfect your swing at more than 10 golf courses nearby.
Things to Know
- Families love the great stretch of Playa Mujeres, a cool waterfall bridge at the pool and all inclusive amenities at Villa del Palmar Cancun Resort.
- The resort is only 30 minutes away from the airport.
- Maximize your vacation times by checking pick-up times on scheduled transfers.
Resort Details
- Bite Bar
- Caprichos
- Davino Restaurant
- Hiroshi
- La Casona STK
- Palmita Market and Deli
- Zama Restaurant
- 24-hour front desk
- 24-hour room service†
- Accessible rooms†
- ATM/Cash machine
- Babysitting†
- Bilingual staff
- Concierge desk
- Currency exchange
- Dry cleaning†
- Elevators
- 24-hour front desk
- 24-hour room service†
- Accessible rooms†
- ATM/Cash machine
- Babysitting†
- Bilingual staff
- Concierge desk
- Currency exchange
- Dry cleaning†
- Elevators
- Gift/News stand
- Grocery store
- High speed internet access
- Secured parking†
† Fees may apply
- Beach
- Children's program
- Dancing
- Spa †
- Water activities
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8586 reviews
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Dec 22, 2025SAVE YOUR VACATION!
Where do I begin? Just DON’T. They constantly harass you to become a member and when you finally bite…they treat you like crap. There is a distinct class system here…and guess what? Members are the scum. I can go to their website and book an oceanfront room but at the front desk—if you’re a member they will NOT let you even pay more to see the ocean. And a big shout out to Marco at the front desk for the condescending “f u” smile. That’s the customer service. The food is MID. And you’re trapped because there’s NOTHING around. Forget finding a decent taco or any good Mexican food at this resort….in Mexico. But if you want super expensive Chinese? They got you. And please don’t forget to BRING YOUR OWN STRAW or they have plenty of METAL ones for you to buy in the gift shop because they don’t have straws on property. Imagine our surprise after ordering a round of frozen blended drinks ($15 each) only to find out we had to wait until it MELTED to physically be ABLE to drink it. My kid used a fork for her virgin pina colada. This isn’t the kind of place where staff greets you throughout your stay nor makes you feel like a valued customer. And when I’m spending thousands of dollars on a 6 night stay I expect more. Villa Del Palmar is a joke. SAVE YOUR VACATION pick some place else. There are dozens and dozens of better choices in the Cancun region.
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Dec 19, 2025Cancun Dec 2025
A wonderful with great restaurants, pools and a nice Beach. If you are by the pool, Enrique Tabasco we'll offer you some of the best service you can get. The restaurant staff are great as well. We will definitely be back.
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Dec 16, 2025Request For Bed with No Foot Board 1 year & 2 weeks prior disregarded, Mattress Broken. Servers are Great
We came here in November 2024 for the first time. We enjoyed everything except the king bed (I’m 6’6” and don’t fit between the headboard and footboard). When we decided to we wanted to try to return a year later we asked Sugey if they could set up a King Bed (just like the King Bed in our second bedroom in November 2024 without footboard) and she said yes. She assured that since the request was being made over a year out it should be satisfied. I called Concierge around 1.5-2 weeks from coming for our stay and was met with “we will see” comments and “no guarantees.” I wouldn’t have rebooked had I known they wouldn’t satisfy the request. I’m still here today and leave on December 21st. We will see if they can rectify. The mattress for the bed we have is also broken. I’ve asked two days in a row now for it to be either fixed or replaced and haven’t got anywhere with this either. The servers are all lovely and the food is great.
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Dec 13, 2025
Great service
Absolutely love the staff, food and service. Special thanks to pool manager Omar and food and beverage manager Ahmer, they are always so kind and polite, and go above and beyond to make every visit great.
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Dec 07, 2025
Perfect Beachfront Getaway with Exceptional Service
Villa Del Palmar is perfectly situated right on the beach, offering a wonderful atmosphere from the moment you arrive. I stayed in a One Bedroom Suite, which was spacious, comfortable, and fully equipped with all the amenities you could need. For the price, I genuinely feel the value exceeded my expectations. The front desk team was fantastic—friendly, welcoming, and always ready to help. A special shout-out to Orlando, who was incredibly pleasant and provided outstanding customer service. Overall, a great experience and a place I would happily return to.
- AdvisoryThere is an Environmental Sanitation Tax of $33.94 MXN for Adults and $16.97 MXN for Kids Per night payable by the guest at check in.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 21
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Rollaway beds are subject to availability upon arrival, if available, an additional charge of $50.00 per night applies. Rollaway beds are not permitted over a maximum occupancy