Villa Del Palmar Cancun Luxury Beach Resort & Spa - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8603 reviews

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  Perfect destination for any get-a-way!

  Perfect vacation spot! Beautiful beaches, not too far from the downtown, easy access to Isla Mujeres. A very warm, welcoming vibe overall. Rooms felt clean, comfortable (hammocks on each patio is a huge plus), and with the all inclusive package the value is great for what you can get. Amazing food/restaurants, room service, pool side service, activities, essentially as much as you can eat and drink… all included! Service was amazing and all staff were as friendly, helpful, and welcoming as they come. Staff members would remember us each day, go out of their way to say hi and have a quick chat, make us feel special. Couldn’t say anything bad about this place. Special shout out to our pool side server Eric who made our trip all the more better. Eric went above and beyond making our trip better than we thought it could be. Remembering what we like to drink each day, finding us seats at the pool, just doing what he could to further the relaxation, comfort, and overall good vibe.

  Jan 25, 2026
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  EXPECT TO TIP ON EVERYTHING and understand how to do it or you'll pay a LOT.

  The resort was beautiful and luxurious. We loved the people, food and amenities. Service was fantastic. Our only real complaint is that after every meal, after every drink they bring you on the beach, after any service at all ... they stick a tip calculator in your hand asking for a tip. Even if you're all inclusive. We left tips every time and brought cash to do the same. BUT it's essential that you understand the calculator (or phone) is in pesos, and you need to understand the conversion rate or you'll WAY over tip. The lowest suggested tip on the phone is 10%, but the food (even as an all inclusive) very expensive. While you may be eating for free, the bill may add up to $250 and a 10% tip is going to be $25 dollars. That adds up very quickly. No one told us this or explained this to us. Our first meal when we arrived was a couple of burgers, fries and drinks, but was nearly $100 total (had we not been all inclusive), but the tip that was suggested in pesos was 10%, 12% and 15% ... all way over tipping. You can change the phone to English, and put in US dollars. Just make sure you understand, after everything you do, they're going to ask you to tip. We thought it was a bit excessive.

  Jan 24, 2026
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  Lovely relaxing resort

  Beautiful resort but the thing that really made the trip stand apart was the incredible service! Eric was amazing everyday at the pool taking care of our entire family ❤️. The activities crew also made everyday a diluted fun filled - thank you, thank you Alfredo and Edwardo! We are still jogging jogging jogging ;)

  Jan 23, 2026
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  We love it every time!

  We travel to Villa Del Palmar annually and love it every time! The rooms and grounds are always clean and the staff is always friendly. Ask to sit in Eric's section at the pool and he'll teach you some Spanish!

  Jan 21, 2026
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  Definitely a three star resort with some four star touches here and there.

  We stayed at this resort over 20 years ago, and unfortunately it’s in need of a refresh. From the moment you walk in, it feels less clean and polished compared to other resorts. The service overall is outstanding, but the restaurant experience was confusing and disappointing. We were not on an all-inclusive plan and attempted to use hotel credits received after a timeshare presentation. The credits were devalued, difficult to use, and came with a mandatory 15% gratuity, which was unexpected. The restaurants overall aren’t that great! They have a Japanese restaurant on the second floor, which has no outside seating and feels cold and uninviting. While the staff appears to work hard and is friendly, this is not a property I would consider truly luxurious, especially given current standards and pricing.

  Jan 20, 2026