Ventus Ha' at Marina El Cid Spa & Beach Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1192 reviews

• 

  Good but not great

  Just returned from Ventus Ha. We spent 12 long days. First off there were no restaurants open for breakfast or lunch which was a total pain. Had we known before we booked this hotel we wouldn’t have gone. We had to go to the Alahambra buffet for breakfast and dinner on the other side. The buffet was small and the food was sub par at best. We also tried the food court a couple times……it was just okay. We didn’t have any trouble getting reservations at the ala cartes. All in all the food was disappointing. Our room was good, lots of hot water, air conditioning worked very well. The bed was comfy and we always had lots of towels in the room. The fridge was always stocked with soda and beer. We aren’t party people so we were in the room early and could usually find a movie. Pretty much all the channels were in Spanish. We had the staff program the language to English, which was great. The resort was very clean. I checked the cleaning schedule in the bathroom and they were cleaned every 30 minutes. We’ve been to resorts where the facilities were questionable. We found the resort to be very quiet which we loved. We went to relax. I’m sure it had a lot to do with it being off season. As we didn’t visit the two other resorts we can’t comment on noise levels elsewhere. The pool was great and not at all busy, no need to rush to the pool to “reserve” a lounger. That was a bonus! There was bar service around the pool. The servers and bartenders at the pool were friendly and quite attentive. On the whole all the staff were great. Going off season was good in the fact it wasn’t busy but so inconvenient to have to go to the other area for meals. We had wifi included in our package and had no issues with it all. The resort fee was a ridiculous amount. That alone would deter us from returning to the El Cid properties.

  Oct 16, 2026
• 

  Not as advertised

  We left this resort to another resort 3 days into our trip because it was NOT as advertised. Save yourself the shock factor. It appears Ventus/Ha/Marina El Cid hasn’t been doing so good. We arrived to three restaurants out of the advertised 22+. The entire resort was a ghost town, minimal entertainment, and the food quality was very poor. Let me be clear, the Ventus Ha was essentially a closed resort. For food, and noise beyond birds chirping, practically dead. Then you go to the Marina El Cid and there was one pool that had music. Even adult only serenity pool had at the most elevator music after we requested music. It was silence among folks playing some board games. They significantly reduce their resources beginning of September. I am so glad I did not bring my children here. That would have been a poor experience for many people. Our orignal plan was to see how it went and come back in December. Glad to say we learned the lesson without hauling our kids through that journey. The resort will hustle you and not be honest about prices. Speak to the cab drivers privately and directly instead. Be cautious buying any packages through their resort- watched a few elderly people get taken advantage of a few times. Now the beach. Research, google image, watch videos. But you’re better off in Cabo when it comes to any beach. It is not swimmable- apparently any time of year. I won’t get into the sea weed because that’s irrelevant and expected. But the actual beach quality, we have better ones in Canada. Don’t go to Ventus Ha, Ventus, or Marina El Cid and bother looking for sour cream or avacados. They do not have them. I’m guessing again due to budget cuts? But what you will find is ketchup and mayo packets. The real luxury experience. The protein was largely not consumable due to terrible quality. The selections were very minimal with the daily options remaining the same each day. Enjoy your only lunch option at a food court. Good news was we lost weight in search of food and logged up to 30,000 steps a day in doing so. The resort itself was absolutely gorgeous. It was not as well maintained during our stay, but I gather just like cutting food and entertainment resources, gardening was impacted too. Staff were a little downcast but generally friendly, except one staff member by the name of “the Yulia”. They were exceptionally dismissive and were in a rush to check us out. I read a lot about people being robbed by housekeeping. The only thing taken from us were a hidden stack of about 10 empty folded and hidden ziplock bags. Highly doubt they found them and tossed them out. The room was so gorgeous though! We went to Riu. You can absolutely never go wrong with a Riu resort. Been staying with them 20+ years. Took a risk by going to Ventus/Ha/Marina El Cid. Lesson learned. Not enough research could have prevented our experience. Felt totally frauded and used. It’s incredible that a large resort would falsely advertise, take people’s money, and just tip toe around and look the other way while enduring a significant reduction in resources. I would imagine this recuperation month is a business play, but we were not alone. Other couples had to leave the resort to even find basic music. I noticed multiple people at different times approaching the desk asking where they can find food- hangry. The staff likely doesn’t get much for tips, minimal people, mostly people busy hangry and searching for food. Majority of the bars closed. And the vibes overall totally sucked. RIU for the win! Saved our trip big time.

  Sep 27, 2026
• 

  Best Family Vacation!!!!

  ⭐⭐⭐⭐⭐ **An Amazing Stay at Ventus Ha’ at Marina El Cid!** We recently stayed at **Ventus Ha’ at Marina El Cid Spa & Beach Resort**, and overall, we had a wonderful vacation. The resort itself is beautiful, the facilities are impressive, the food was enjoyable, and the service truly stood out. What made our stay especially memorable, however, was the **exceptional customer service from the staff**. A very special thank-you to our amazing butlers, **Cali Medina, Jesus, and Aguilar**. All three went above and beyond to make sure we were comfortable and well taken care of throughout our stay. They were attentive, professional, friendly, and incredibly accommodating. Nothing ever seemed like too much trouble, and their attention to detail really elevated our experience. They made us feel like valued guests rather than just another reservation. We also want to give a **huge shout-out to Rafael from the Italian restaurant**. His service was exceptional from start to finish. Rafael was warm, attentive, professional, and genuinely interested in making sure we had a great dining experience. He anticipated what we needed and provided the kind of personalized service that makes a meal memorable. **Cali, Jesus, Aguilar, and Rafael are outstanding representatives of the resort and Mexican hospitality.** We sincerely hope management recognizes their efforts because employees like these are a major reason guests leave with such positive memories. ### A note about the beach The one significant downside during our stay was the **sargassum situation**. Unfortunately, there was a considerable amount of sargassum along the beach, which made the beach essentially unusable for us. Beyond the appearance, the accumulation also created a noticeable unpleasant smell in the area. We understand that sargassum is a natural and difficult issue that many resorts in the Riviera Maya face, and we don't necessarily fault the resort for its presence. However, we do believe the resort could do more to **reduce the visual impact and especially the smell**. More aggressive or innovative removal, improved collection practices, and measures to prevent large amounts from accumulating directly in front of the resort could make a significant difference to the overall guest experience. It would be wonderful to see Ventus Ha’ invest even further in solutions that help keep the beachfront looking and smelling as pleasant as possible, particularly given how beautiful the resort and surrounding area are. Despite the beach conditions, **the resort experience as a whole was excellent**, and the incredible staff more than made up for some of the disappointment with the beach. **Would we return? Absolutely!** ❤️ A huge thank-you to the entire Ventus Ha’ team — and especially **Cali Medina, Jesus, Aguilar, and Rafael** — for helping make our vacation so memorable. **Highly recommended — 5 stars! ⭐⭐⭐⭐⭐

  Sep 26, 2026
• 

  Ventus-Ha, a vacation postcard

  My second time at Ventus-Ha and I’m happy to have chosen them to enjoy my wedding anniversary! We were thrilled to be accommodated in the Na-Ha building just like last time, it has the best rooftop pool! 🤫 Our suite was kept impeccably clean by our chambermaid, Angel -he is truly a gem! I felt great right away because he did a fantastic job last year and he is a delight! The service is top-notch, everyone is always ready to make you feel welcome and comfortable, a shout out to Leo(waiter) and Marisol (restaurant reservation). Also, it didn't go unnoticed how clean everything is; every morning we went to the pool behind our building, and the pool keepers would come and ask if there were mosquitoes so they could take care of it. They always try to serve our every need! The a la carte restaurants need a reservation and of course, a dress code, even though I notice men in dress shorts. If you decide to go to the buffet, you won't be disappointed; the food and ambience are great. This time I really enjoyed Aakat! Also, they have once-a-week taco night, it was very popular and colourful! If you enjoyed a merge of nature, Mexican culture, modern vibes and an Instagrammable experience this is the place for you, a great experience to the last day! The hotel has a 24-hour clinic, gym, spa, cafes, kids and teen club! For children, there is a pool with tons of entertainment and slides. But if you prefer a chill and laid-back vibe like me, the beautiful pool behind the buildings is the perfect spot. For the best sunrise and sunset the infinity and rooftop pools are a dream, everywhere in the hotel it looks like a walking postcard. The only downside is that if you were planning to swim in the ocean you should be aware that there is still a sargassum issue affecting the Caribbean coast, this is out of the hotel's control, as it's a natural occurrence, even the sargassum barriers aren't working, but there are plenty of pools and activities to keep you busy and enjoying.

  Sep 11, 2026
• 

  Great place!

  El Cid Ventus Ha is a wonderful resort! My wife and I love it there, especially due to the wonderful staff. Jorge, one of the bartenders at Waves bar is very knowledgeable in mixology, he's very engaging, and mixes amazing drinks! We 1st met him at the rooftop bar, Na Ha, and thoroughly enjoyed our interactions with him. We miss him being at the rooftop bar as it's one of our favorite spots to relax. We highly reccomend staying at El Cid Ventus Ha.

  Aug 22, 2026