What We Love
- Lounge in rooms featuring modern styling, adorned in minimalistic tones.
- Indulge your palate with a variety of global flavors, and finish the night off with trendy bars & live music.
- 24-hour room service means that luxurious amenities will only ever be a call away.
Things to Know
- The resort is only 30 minutes from the Cancun airport.
- Maximize your vacation times by checking pick-up times on scheduled transfers.
- Adult and kid-friendly activities are located throughout the resort.
Resort Details
- AbniaHave a drink and enjoy the entertainment at our lobby bar.
- AromasWake up to the comforting aroma of freshly ground coffee and delicate specialty teas. For a special treat, indulge yourself with our own gelato.
- FreskoChoose from an array of perfectly light menu options, try one of our healthy salads, paninis and much more.
- ìle de FranceAuthentic French fine-dining experience, a superb gourmet A la carte menu.
- La CrêpeSweet and savory on one menu! Because there is always room for dessert, this will be a "must visit."
- Macondo ocean deck barOffering international brand beverages and tropical cocktails while delivering a relaxing view of our infinity pool.
- MaizA glimpse of México, what a tantalizing treat!
- Mercado de DoloresGuests will be tempted by seven distinct cuisine specialties that include authentic delicatessen fare, seafood, Italian, Thai and amazing desserts.
- Pizzeria II PeccatoDelight your palate with the rich flavors and textures from Italy.
- Sea PlaceThe finest seafood you can enjoy! Your window into the delicious bounty of the Caribbean.
- Wok Asian Cuisine
Enjoy our Asian infused menu-unique noodle and rice dishes are just the beginning of delicacies that will be offered.
- Zanza lounge barLocated between the main two pools with live music in the afternoons, ranging from reggae to jazz, and enjoy a relaxing atmosphere.
- Beachfront
- Boutiques/stores†
- Business center†
- Car rental desk†
- Concierge desk†
- Ice machine†
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Medical Facilities Service†
- Room service
- Beachfront
- Boutiques/stores†
- Business center†
- Car rental desk†
- Concierge desk†
- Ice machine†
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Medical Facilities Service†
- Room service
- Spa, Offsite†
- Tour/sightseeing desk†
- Turndown service
- Wireless internet connection in public areas†
- Please contact the hotel for additional information.
† Fees may apply
- Children's pool
- Children's program, onsite
- Fitness center on-site
- General †- Pickleball Center (2 Courts)
The Pickleball Center is part of the all-inclusive plan. - PoolThere are 2 adults-only pools with two Jacuzzis.
There's also an infinity pool – beautiful designed in such a way that the edge appears to merge with the ocean.
- Volleyball
Beach volleyball
- Water activities- Kayaks
- Paddle boards
- Boogie boards
- Hobie cat rides
Children under the age of 18 must have adult supervision.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4825 reviews
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Jan 27, 2026Amazing accommodations and service!
We stayed at El Sid resort in Playa Del Carmen. This was our second time staying at this resort. The accommodations were wonderful, they went above and beyond to make our stay relaxing. We had an amazing experience with our butler that was assigned to our room,Orlando Olvera. Orlando was beyond gracious ans met all our needs before we asked. There was also smother butler named David that also gave us excellent service. I highly recommend staying at this resort for a memorable time. We are going back for a 3rd visit in March and can hardly wait to relax at this lovely resort.
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Jan 27, 2026Terrible food
If your looking for good food book elsewhere. Although our accommodation was nice(swim out suite) the butler Enrique was dreadful and could not accommodate simple requests. The food is awful, anybody that says it’s good must enjoy hamburger helper. We only get one holiday a year and it was completely wasted. Please, from my family to yours DO NOT BOOK HERE. The best meal we ate all week was at bubba gump shrimp at the airport(that says enough).
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Jan 27, 2026
El Cid VENTUS Ha
We just spent four wonderful weeks at El Cid Riviera Maya. My husband and I spent the first week in a Bentus Ha two-bedroom unit with our son and his family. This resort has many fun activities for children at the Marina pool and at the kids’ club. The evening shows are also family-friendly. The next three weeks were focused on relaxation. We moved to a studio unit overlooking the pool near building 30. We spent most days at the adult pool on the rooftop of building 28 with an almost daily hydro spa visit. Very relaxing. Our butlers, Samuel and Cali, were very helpful. They checked in with us at the being of each shift to see if we needed anything such as reservations for dinner, the Club Platinum beach, or the spa. Housekeeping service was excellent. Alicia made sure that our room was cleaned daily. The service at all of the restaurants was very good. It was a wonderful month in paradise! We are looking forward to visiting again next year!
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Jan 27, 2026
Great stay and excellent service
Recent stay at El CID - we always have a wonderful time but this time Ricardo and Fredy made our stay extra special. Extremely attentive, quick to respond, always available and knowledgeable. Just excellent! Thank you Ricardo and Fredy!!
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Jan 27, 2026
Great team!
Beautiful resort with a gorgeous ocean front view. Celine, Braulio and Alan were so attentive to detail. They made our stay special! Thank you!!!
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $15 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
• Basic Wi-Fi 4 devices per room
• 2 hours late check out based on availability
• Parking , valet parking service
• Transportation between Hotels
• Gym
• Unlimited local phone calls
• Safe deposit box
• Concierge services
- Pet Policy : Pets Not Allowed