Tropical Deluxe Princess - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9308 reviews

• 

  Would not go back- Disappointed

  Resort grounds & beach are very nice, but the resort itself does need some maintenance-alot of cracked tiles on the walkways outdoors. The mangrove with the critters on the way to the lobby is also nice. Booked Caribe Deluxe King Bed- they put us in the Tropical Deluxe in a Family Suite with 2 rooms and Bunk Beds in One-not what I was looking for on a romantic trip. The food was sub par at the buffet for breakfast & lunch. Really struggled to find something to eat. The AC barely works and is set at a minimum of 68, but it definitely never got that cool and the humidity was unbearable-all of our things were actually wet. We also lost power in our room twice. I was surprised that there was no waitstaff at the pool or on the beach. Making dinner reservations at the Concierge is time consuming and also-the people trying to sell timeshare are relentless and annoying. I had to find alternate routes to get out of my room because they were standing there every day! I had been to A Princess resort in Riviera Maya and it was lovely, thats why I tried this resort. Absolutely different experiences and will never come back to this one.

  Jan 22, 2026
• 

  Gorgeous resort, exceptional service

  Wally ,john , wellington and Gerson were great and i had the best time! the pictures don’t do the grounds justice, amazing beautiful views!

  Jan 19, 2026
• 

  Exceptional service and made the time I spent here an absolute pleasure,

  Wellington and Jhon and Audluna are amazing! The service was beyond exceptional and was very happy to se them each day. Beautiful

  Jan 17, 2026
• 

  NEVER AGAIN ......

  NEVER AGAIN ...... This isn't 4 star resort. It's pushing to be 3 star In general facility isn't bad; rooms are renovated but there is huge issues with customer service: 1. They have huge problem with towels (beach and room) There is a rules for the beach towels to be changed once per day. And the guy at towel station won't give you any extra, unless you tip him. Every towel, like gold and he behaves, like it’s his personal and need to be saved If you need more then 2 towels for the room, you will ask 10 times and probably won't get it. Room service speaks no English at all 2. If you need beach chair, should go and put towel at 6:00 AM. Good luck to find any chair after 7:00 AM and team don't care. All they will say – “we sorry, but…..” 3. There is food at the buffet, but same every day, so after 3 - 4 days, you get tired and don't want to eat it any more 4. Restaurant provide only one choice appetizer, main and desert, so you use buffet before or after dinner 5. Entertoyment during evening happened only twice. Other shows was only guest involved and after show very small dance area beside reception. 6. If you want to go to casino or night club, wait for shuttle there and back. We waited 20 minutes, never came, so gave up 7. And main problem is, if you don't speak Spanish, this place is not for you. Most of staff refuse to speak English and even during night show, not one word in English been said

  Jan 09, 2026
• 

  Amazing resort

  Staff is very enthusiastic and entertaining, animation team was amazing and super fun, the resort is newly renovated and very nice along with the food options which were really good at the buffet and other restaurants. Fransisco from animation team was a great entertainer, and Javier helped us a lot. 10/10 would go back, one of the nicest resorts in Punta Cana I’ve been to.

  Jan 05, 2026