Tropical Deluxe Princess - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9256 reviews

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  Caribe Punta Cana Stay!!

  Fabio was excellent. Kept all the people upbeat. However, if you want a great drink go to Winston. He was awesome and listened to requests!!

  Nov 19, 2025
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  A Wonderful Vacay Experience!

  Just returned from a 10 day stay at Caribe Deluxe Princess with my sister and we had an amazing time ! We are repeat visitors and it did not disappoint. We had separate rooms and our accommodations were as requested and the treatment we received was exceptional. We also upgraded to Platinum and the staff at the Platinum restaurant Andreas at the bar, Cepin,Patricio and the others whose names escape me were wonderful. Our service was excellent. Guest services checked in regularly to make sure we were satisfied and the Housekeepers did a great job daily. Already have plans to return in January with family and will stay in the Tropical Family Bldg but also look forward to a similar experience. Just a word on the condition of the beach beds in the Platinum Area they sure could use some cleaning /updating they are really terrible looking. The beach there needs a little raking the sand to level it a bit! What happened to the Platinum towels? They were so much nicer but never saw them this visit. Just a nice upgrade.

  Nov 15, 2025
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  Good place, good atmosphear, good food

  Great place, fantastic atmlspheare, food is amazing and made friends with a good waiter there, Joels the name and he was one of the best parts in my stay

  Nov 11, 2025
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  Excellent, Joel, Santana, Monegro

  Joel, Santana, Monegro in the sports bar were fantastic. They gave coca colas all the time and delivered food all the time. They made our stay!

  Nov 06, 2025
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  EXTREMELY DISAPPOINTING STAY AVOID THIS RESORT AT ALL COSTS

  I just returned from this resort yesterday, and I’m still trying to process the experience—it was truly disappointing from start to finish. The only positive aspects of this property are the pool and the recently renovated rooms. Beyond that, everything else was a complete letdown. I arrived on October 25th, and check-in was chaotic. I never received a welcome drink, even though everyone else around me did—it genuinely felt like I was invisible. The Wi-Fi didn’t work inside my room, and the only places to get wifi were on the balcony or anywhere outside of your room , where mosquitoes were unbearable they would would of eaten you alive if they could of The buffet food was mediocre at best, and surprisingly, the à la carte restaurants were even worse. Every meal I had was stone cold—I never once received a hot dish during my stay. The service in both the buffet and restaurants was terrible; staff acted as though guests were an inconvenience. I often had to flag down servers and practically beg for basic service, which is unacceptable at a supposedly all-inclusive resort. At El Pilon restaurant, I had an issue with my meal. When I brought it to the waitress’s attention, she simply removed my plate without an apology or explanation. I found this extremely rude and left immediately. The service at the lobby bar was just as disappointing. The waitress continuously skipped over me and my friend while serving everyone else, making us feel completely ignored. To make matters worse, I ended up getting food poisoning during my stay and was sick for two full days—losing nearly half my vacation. Management only reached out to me the night before my checkout, which felt like a pity gesture rather than genuine concern. When I spoke to a manager named Nina, she told me there was nothing she could do since I was checking out soon, and even suggested that if I wanted proper service, I should have paid for an upgraded package. Why would I pay extra when I wasn’t even receiving the standard service I already paid for? It’s disappointing to spend your hard-earned money and be treated like a second-class guest. This experience has left a lasting negative impression, and I would not recommend this resort to anyone. That being said, I would like to recognize a few staff members who made a small positive difference during my stay: Jerry and Daniel from the front desk, Rose and Natalie from the spa, and Carlos from the buffet. They were the only bright spots in an otherwise terrible experience. I stayed in Room 1376

  Nov 02, 2025