Tropical Deluxe Princess - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9386 reviews

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  Positive reviews are SCAM!!!

  PSOTIVE REVIEWS ARE SCAM! They hacked my husband's account and posted raving reviews under his name (Kegmy R) - go look, identical reviews were left under Caribe Deluxe Princess and Tropical Princess. HE DID NOT WRITE THEM. I am including a picture of me here, so you know I am a real person and to show you his profile was hacked, as you could see a picture of me in his profile. **This is my second attempt to write a negative review - first was deleted yesterday!!** We just got back from our 2 week stay - it was the worst experience in 18 years we have been coming here - flies on food, plates are dirty. You could not find a clean table to eat at, had to hunt for your own forks and knives. Most workers could care less about anything, borderline rude, indifferent at best. Beach is awful, they don't clean it, it rots, it smells. Once you pass Princess hotels - beaches are clean, but they are far away. Rooms are fairly large, but not maintained. Our shower door was falling off, toilet paper holder was broken on arrival and remained in the same spot till we left (even though cleaning came in daily, maintenance did as well). Mosquitos are everywhere.

  Jul 17, 2025
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  A great 2 week holiday

  The hotel is a good find the staff are very friendly a big shout out to Aris and Ruth in the food market who had great service and were very happy to be there, Juan Trinidad who kept the drinks flowing and created a good vibe around the pool bar and to milena our housekeeper who made sure the rooms were in top condition, The food options were pretty good we particularly enjoyed the Italian restaurant and ended up going 3 times, the teppanyaki restaurant was also a great hit and in all the buffet restaurant option was good as the stuff was made fresh infront of you, we did have a few issues in the sports bar as we waited on 2 of 3 occasions for over an hour and we had some things planned and our airport transfer to catch so had to leave before we got our food and the FOGO restaurant was also a disappointment as we waited over 45 mins before and meats came over and our sides had went cold and no one even offered us a drink so we got up and left when I reported this to guest services the way it was dealt with was pretty good they couldn’t have been any more helpful and we managed to resolve our issues. The rooms were very spacious and clean and the air conditioning was very good, the pools can be a little busy at times but there are plenty of options if this isn’t your thing and I must add the entertainment staff work very hard to ensure the atmosphere and activities throughout both the day and night timetables are very good there was always something to get involved in.

  Jul 17, 2025
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  Nice

  Great resort. Great room. Food okay managed to find something to eat. The beach is beautiful. The mangrove and wildlife are beautiful. Staff, some were very standoffish. Seems if you tip well you get better service. We tipped daily room cleaner buffet staff and the bell boys when they delivered and collected our cases. Undecided if I would return.

  Jul 06, 2025
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  Dominican Republic better than Cuba?

  I been to Cube many times and this was first visit Dominican Republic. We usually go 7 family vacation, we have 2 elderly and 2 teenagers. When we arrived Punta Cana Airport we been looking for the transfer bus to resort. This guy asking which bus and we brought our luggage all the way to loading this guy asking us to put them there and start loading, I thought he was bus driver or tour guide from sunwing this guy was nobody i guess and this guy asking tip to my teenager son(which i didn't know at that time, he didn't have any money) and I was about to get in to the bus and guy call me asking tip so I gave him and he was asking my dad for tip again in front of me. I don't see why sunwing let this happening in front of their bus. Any way when we arrived caribe deluxe princess we got 3 rooms, 1 room for my parents and my sister and 2 rooms for my wife and 2 teenagers which has connecting door in between. We ask maid to open this middle door and she told us 5 minutes and we have waited long and we meet another maid in a hallway I ask to open this middle door and she told me 10 minutes we call lobby to open this door and nobody came about 2 hrs. While waiting for this door opening ceremony (we have ask about 15 different people who work in this resort to open the door, they don't speak English, they don't even trying to, they only speak Spanish) we find out one room is hotter than the other room and we lower the AC all the way down and full power fan it's still hot. So I call front desk and ask for the connecting door to be open and AC not working and front desk send AC technician to the room doing this and that and hold hand by the vent and cold air in a minute I put my hand by vent and I don't feel it at all, so I ask him to come to next door which we have go out to hallway and open next door to get in and I put my hand by vent and told him this is cold air not that. So we move back into next door put hand by vent and told this is warm air not cold. This guy call another technician to fix and they couldn't. Since they can speak English they call front desk and told AC is not working and they told us resort is full and they will see what they can do and another waiting. My sister went to lobby and came back with someone who can show other rooms but told her there is no connecting door. AC is more important than connecting door and we went to see the rooms and one room is less cooler than ther room but AC works and there is connecting door and it was open. So right away we pack our stuff and move into these rooms. My parents room is too cold, set temp. higher or low fan still max cold. Only way to control is on and off. But no complain, better than no AC. When you get to the room make sure balcony door lock in our 2 room which don't have glass shield one room has to close in right position to lock and second room doesn't lock at all. I didn't make big thing out of it, because I don't want everyone to know it's unlock anybody can walk into the room. I am tell now since I am not there any more, you should watch out, I used hotel umbrella to block the balcony door to open. It fits bottom of the door. ANOTHER problem with caribe deluxe princess is their mine fridge in the room can't make ice. We have my son's medication has to keep cold. We travel with 3 ice gel packs to keep them cold for this medication to be spoiled. We need to freeze this ice packs to rock ice on the way back home. But mini fridge in the room has no ice section and its not cold. We had to call lobby to send ice to keep medication cold. We sandwich this medication with ice top and bottom and kept it in mini fridge. Guess what ice melts in this mini fridge. We have to get ice one in the morning and one in the evening. One problem after another, or maybe they don't want me to call again from day 2, our phone in a room don't bother 2 rooms 2 phone call out or in I had to go to lobby to ask for ice once in the morning and in the evening. Day 3 I get furious keep telling them phone doesn't work and I have to come to lobby to ask ice in the room twice a day and I don't want to hear 5 minutes 10 minutes again. Finally I sat with guest service that wasn't the first time, Melody, she told me she will send new phones to the room( find out to be it was the line not the phone) our phone was fixed next afternoon. Also Melody offer us complementary dinner for my family, so we had good dinner at seafood restaurant. Thanks Melody. This year there was so much Sargassum seaweed in the water this is nothing to do with resort it's all mother nature. But it didn't stop us going in where less seaweed presents. Other hotel clear seaweed better than our hotel but seems like with water way moving less seaweed built up on other hotel. We had to walk about 500 meters to get there. It wasn't much but it was very hard for my mom. Over all it was OK. And there is nothing you can do to mother nature, at least they tried. And also in pool bar I had 2 day they ran out of beer and no more mojito guess ran out of mints. I haven't seen run out of beer in Cube before. And their coke doesn't taste like regular coke even the bottle in the fridge it's kind weird, because Coca-Cola recipe should be same where ever you go. Regular coke tastes like zero sugar coke, Sprite seem taste right but white label regular coke taste different. It's some what in between no name coke and zero sugar coke. Weird. All my family agreed no more Dominican Republic. I say Cube is some what better, Cube we bring our own ketchup and sauce need to enjoy food better. At least Cuban speak little bit better English and very willing to help. Cuban never say 5 minutes and 10 minutes and don't show up for 2 hrs 3 hrs or never show up. It not a language (English or Spanish) it's willingness to help people.

  Jul 06, 2025
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  Not worth it at all

  Never again. I do not see how this could be a 5 star hotel honestly. I am actually here right now spending a few days (june 25). Pools never seem to be fully clean, rooms present AC issues over and over (my parents had to be relocated to another room…AC was working there but the room had a heavy mold smell, my room is still with AC issues despite having asked the staff to sort it a few times over 2 days - really bad nights of sleep without AC!). Staff are generally impolite, when you ask something most of them are grumpy and it feels like they are doing you a great favor and that you should say you are sorry for being born! Pool bars have no menu so You have no idea what you can order and when you ask the bartender what is available, get ready for more grumpiness! I have been to several all inclusive resorts in Brazil and Asia and I can say for sure: you will have a much much nicer experience there!

  Jun 30, 2025