Tropical Deluxe Princess - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9201 reviews

• 

  Not a 5 star.

  Me and my partner stayed here and have just got back today 24/08/25 First of all this hotel is definitely not a 5 star. I’d say 3.5. When we arrived the hotel does look aesthetically pleasing. We were taken to our room and at first glance it looked nice but if you looked close there was hair left in the shower on the walls of the previous people staying, the shelf in the shower was broken, there is no privacy due to the lay out of the room. The toilet door is see through did not close properly so had a gap in it, our balcony door also did not lock. When we complained to somebody he said he would let front desk know .. nothing was done about it. There is no bin in the room except for the one in the toilet, no ashtray was given so had to use bottles. Me and my partner both had extremely upset stomach’s during our stay. The Italian a’la carte was not great food was cold and pasta was overcooked. The best was definitely the tepanyaki. The beach is covered in seaweed and I mean COVERED they only attempted to clean it up during the last few days of our 10 day stay. They did this during the day driving trucks full of smelly seaweed past the pool whilst holidaymakers are sunbathing and enjoying the pool being sure to drop lumps of seaweed by the pool side on the way. The hotel shop is RIDICULOUS for a packet of chewing gum is $6. Me and my partner actually went in there and laughed at the pricing on all the items. Constantly have people trying to sell you something by the beach, by the pool. Our excursions were good but again they made sure to stop us off at overpriced gift store in hopes that we would purchase. Monkey land was good we were promised we would meet locals who make coffee and hot chocolate instead we were met with the tour guides trying to sell us the coffee and hot chocolate. Monkey land is not very interactive with the monkeys you spend maybe 20 minutes and it’s very photo orientated. We had a good time and us as couple will genuinely make the best of any situation but we were definitely expecting more of a luxurious feel for the amount we paid. Staff in the restaurants were lovely. Buffet food was standard same thing every day.

  Aug 24, 2025
• 

  Nice hotel shame about the rest of it.

  If you’re a beach lover be prepared to share it with sargassum that stinks and is full of hundreds of flies,jumping over it to reach the sea is sometimes challenging,I never knew I was so good at doing the long jump 🤦🏼‍♂️..The buffet restaurant is poor,what should be hot food is always cold,the same food choices virtually everyday..We could only book the same 3 restaurants in the 2 weeks here because the others we’re always fully booked,we had Italian,Tex-Mex and Japanese and we’re ok..Daytime entertainment is hit and miss,evening entertainment isn’t up to much ..The on-site shop is very expensive,sun lotion 40usd,crisps 10usd,sweets 7-15usd just a few examples..coffee shop is good as is the ice cream shop..No shops outside of the hotel..Day trips are very expensive and the “free” shopping trip with Tui is to a overpriced gift shop and only that one shop..Overall holiday experience,food poor,beach poor due to the sargassum on the beach and not being cleaned up,most staff friendly..Bring mosquito repellent as they are bad especially in the evening..Absolutely no way we’d return to this hotel,those people who give out 5 stars obviously have different holiday expectations to what my wife and I have..

  Aug 15, 2025
• 

  Great customer service

  Great customer service since upon arrival thanks to Estefania for making us the reservation that we needed great customer service

  Aug 11, 2025
• 

  Lovely staff

  This hotel is lovely, very pretty buildings and has a tropical feel. The staff are very nice, but i’d like to specifically point out Carolina, she cleans our rooms to an amazing standard every day without fail, I haven’t had a single complaint about how clean the rooms are because of her . Another staff member i’d like to mention is one of the servers working in the dining room of the buffet, Luis. He always greets me and my family with a smile, and he is amazing with his service. Not only did I notice how he is with us, but also with other people. He spoke to everyone, and smiles at everyone.

  Aug 07, 2025
• 

  Alright

  We have recently returned from a 10 day family trip, including our sons aged 18 and 14. This is an honest review from a seasoned traveller. I generally don't like all-inclusives as I find them boring, but as our kids are now older I thought I would chance it again with the idea of leaving them at the hotel and exploring the country on our own. The grounds of this hotel are beautiful as is the beach (minus the seaweed). If you just want a relaxing break in the sun and don't wish to explore - this hotel might be ideal and the rest of my review will probably not resonate for you. We had two interconnecting rooms, which were generous in size, well designed with lots of storage space and were kept very well cleaned by the maids. There was no problem with the air con and the temperature was cold enough. I'm not sure why others are moaning about this. The buffet is inadequate for the number of guests staying at the hotel and there are simply not enough staff to cater for drinks requests. If the hotel invested in self-serve soft-drinks, this would really help to solve the problem. The food at the buffet is very samey every day and is adequate at best, most of the deserts don't actually have any taste! As we had two rooms we were able to try most of the al-la cartes, with the exception of the Italian. Honestly, we enjoyed them all. We never had any problem booking them, so again I'm not sure why some people moan about this. The beach is very beautiful but the seaweed was a huge problem whilst we were there, the sewage smell that other guests complain about, is in fact the decomposition of the seaweed which smells quite strongly of sulphur and is quite unpleasant. The hotel were trying to clear this, but it is a natural phenomena and the scale of the problem was just too big. On our last day they finally managed to clean part of the beach and this made a big difference. The train around the hotel - it takes 4 minutes to walk at a leisurely pace from the pools to the reception area. SO again I don't understand why people complain about this, just walk! The major issues for us were the currency, the cost of things on site and the lack of options to travel (outside of expensive excursions). They operate on two currencies, Dollars and Dominican Peso's, great for American tourists but not so much for us Europeans!! I was advised to take both currencies with me and some Sterling. I tried to change some Stirling for Dollars and the hotel offered me $90 for £100!!!! Obviously i rejected this and changed to Pesos instead but when I went to spend them in the on-site shop, they apparently could only give me Dollars as change?? This seriously makes no sense. As a tourist you will get better value if you pay in Pesos as they round everything up in Dollars. Furthermore the on-site shop which stocks things like sunscreen, snacks, souvenirs is absolutely ridiculous in terms of pricing. We ran out of sunscreen and the cheapest bottle was $28, a bar of chocolate $15!! Absolute rip-off, no wonder the shop is empty for most of the day. Punta Cana has no town centre, it is a series of gated hotels, gated communities and American-style shopping malls. We did leave the site every other day on excursions. ATV tour - good enough activity, but there are several companies all doing the same thing to the same place, so every where you go on the tour is jammed with hundreds of people all doing the same thins. There is no cenote, it is a little cave. The 'farm visit' where you get the chance to apparently buy direct from the farmer costs $15 for a jar of any one thing! Saona Island - looks beautiful, but again there are hundreds of people and loads of boats all doing the same thing and there are NO fish here at all. so if you plan to go snorkelling - don't bother. Snorkelling tour on coral reef - this trip is worth doing if you want to see fish. Scape Park - absolutely fabulous, the highlight of our holiday. There were no options for us to get public transport and explore on our own. Overall i left feeling that the DR had no soul and was very Americanised. I will not return and not recommend it as a location for my friends to visit. I found this trip extremely frustrating as I like to visit places to learn about them. And I will never go all-inclusive again!

  Aug 07, 2025