Resort Details

Dining
OnSite Dining
  • CENIZA
    Named for the Spanish word for ash, Ceniza puts a spin on traditional wood-fired cooking techniques in this balmy beachfront setting. Under a palm-thatched palapa, you’ll be enchanted with its open-air ambiance and enticed by a sustainably-sourced menu of Mexican surf and turf dishes. Enjoy specialties like scallops and spiny lobster empanadas and soft-shell crab tacos, paired with woodfire-baked plantain for dessert. The possibilities are virtually limitless at our onsite Playa la Ropa restaurant. Celebrate a special occasion as a couple or with your closest friends, and we’ll take care of the details with our personalized service. All are available upon reservation.
  • HAO
    Whether dining on the beach, by the pool or at our alfresco restaurant, you’ll enjoy seasonal ingredients prepared in modern Mexican style at this oceanfront all-day bar. Wake up to refreshing tropical fruit breakfast bowls and Zihua benedicts for breakfast, then mark your midday with whole local spiny lobster and grilled cheese ribeye tacos. Share the seafood hibachi grill under a canopy of lights for the perfect dinner to cap the evening. Thursday HAO Grill Out: Enjoy fresh seafood and premium cuts of meat, displayed and selected to be grilled oceanside against the background of crashing La Playa Ropa waves while live music envelops your culinary adventure. Saturday Taco Experience: Settle into a beachfront location where guests are invited to relax oceanside and dine on lobster, octopus, pork pibil, and short rib authentic tacos with handmade rolled tortillas. This authentically Zihuatanejo experience is followed by dessert, where decadent churro or cookies and cream taco invite you to indulge.
On-Site Amenities
  • Air conditioning†
  • Baggage Storage
  • Front desk
  • Housekeeping
  • Laundry Facilities†
  • Parking†
  • Wi-Fi†

† Fees may apply

On-Site Recreation
  • Beach †
  • Fitness center on-site †
  • Pool †
  • Spa †
  • Tennis court †

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 772 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    A True Review

    Unfortunately my review will not be a complacent assessment because we were on vacation in a beautiful place. Regarding the hotel itself, there was lots of deferred maintenance. Will add some pictures here but these are a few of the things I noted-faulty and torn screen doors, sliding doors malfunctioning, electrical wires visible (in pool!) where lights had been removed, lots of missing tiles in pools, tables and chairs in disrepair, spider webs hanging from all over the gym ceiling, WiFi often not functioning. In short this is not a luxury hotel, it is an overpriced budget hotel. Perhaps most disappointing was that my son had food poisoning from one of the meals consumed at the hotel restaurant. After reporting the incident, no attempt was made to call a doctor to evaluate him. Fortunately I am a physician myself and was able to offer supportive care. But what if I was not? Perhaps most disappointing was that the manager, Oscar, in a few words told us he would have to contemplate what if anything the hotel would do. Not really a courteous nor professional thing to do. Fortunately the Executive Chef did come and apologize and offered to waive the cost of the meal as well as an additional meal. The rest of the staff were also incredible, attentive and professional. Overall a beautiful location but an average hotel with deferred maintenance and a less than desirable manager that became defensive and not helpful in a medical situation that was created by infected food.

    Jun 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Gorgeous property on the beach

    The hotel was absolutely beautiful. The beach area was amazing and the service was excellent. I would definitely recommend this property

    Jun 26, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing

    Amazing stay. Everything was beautiful. The room exceeded our expectations. The Staff was great as well. Would definitely recommend.

    Jun 23, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Our Second Home

    This was my husband's and my 2nd time staying at the Thompson. We LOVED it the first time we went to Zihua in 2021. Instead of gambling with going somewhere else in Mexico, we wanted to go back to this amazing resort and town of Zihuatanejo! The Thompson is just a FANTASTIC, peaceful resort with beautiful rooms and privacy! We feel as if it is our 2nd home and will always go back! The beach of Playa La Ropa is directly out the front door and gorgeous! The town is walking distance (good exercise up and down the hills) and super convenient, although we did take a short taxi ride home in the evening. It also has an fantastic gym in a beautiful little hut, which I used in the early morning to start my day. Thank you to the wonderful staff at Thompson for your courtesy and service, making our vacation top notch!!!!

    Jun 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful Hotel!

    Just returned from 10 days at the Thompson. A beautiful hotel! The staff was amazing and service out of this world. The swim up room was spacious and loved the indoor outdoor shower. The beach is just 30 ft away, with very nice palapas each with two padded comfortable lounge chairs and a table and chairs for eating. You just raise a flag and in seconds there is a lovely waiter to Take your order or requests. Really the ultimate in luxury and relaxation. We only tried the Hao restaurant which was nice, although a bit pricey for the area. They were very nice in making requests not on the menu. Room service was fast and delicious. There are many other restaurants along the beach and road in front of the hotel. Every one we tried was very good, especially seafood choices. The spa gave a very good massage. The gym seemed nice, but was a bit too warm for a workout in June. A couple of things that could be improved: the bedside lamp was stylish, but you had to get up to turn it off and on, as the switch was at the very top. The swim up pool was beautiful and clean, but difficult to get in and out of for this senior. The other two pools do have stairs and a railing. The addition of a grab bar in the outdoor shower would also have bee appreciated. The property is mainly flat, unusual for Zihuatenejo, and easy to navigate, with minimal stairs etc. We were there in the off season, very uncrowded, the weather was hot with rain most nights. Very tropical. I would highly recommend! One of the nicest hotels we have stayed in.

    Jun 11, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Allowed

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