Thompson Zihuatanejo, By Hyatt

Customer Ratings & Reviews

TripAdvisor Traveler Rating

765 reviews

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  Great digs, dreadful food and service.

  Lovely grounds, terrible service and food. At check in, took six tries for the cc terminal to work, and my friend's room wasn't ready at 3, and took an hour to ready in spite of having used online check in, which he was told "isn't working." No biggie, but annoying to sit in the 100 degree heat with 75 % humidity lobby for an hour due to this "glitch." To add insult to injury (literally) at 3am on night two, a large (5 foot by 3 foot) painting that was suspended over the bed headboard collapsed onto my wife and I as we slumbered. Thankfully our baby wasn't sleeping between us or it would have been catastrophic to get a 20 pound wooden picture frame to the skull. As it was, the headboard absorbed the first part of the fall, and then it hit us in the heads and necks. No permanent damage, but most noteworthy was the reaction of the front desk person the next morning when I explained what had happened. Deadpan stare, then "we will need to look into that." No oh my god, are you okay, I'm so sorry, do you need a doctor, etc. Just... huh. We stay at Hyatt properties all the time. Love them. This was an outlier for bad service. Two meals at the two different restaurants were studies in awful. Disgruntled, abrasive waiters, fish you could smell three tables away, incinerated to near inedible awfulness at double the going rate of the hilton next door, where every meal was amazingly good (we started going there after the second experience at Thompson). Breakfast involved 45 minutes to get a cup of coffee, and 20 for a second. Decent hot cakes and eggs, but both myself and my friend remarked the hash browns tasted funny, like cooking oil was off, and we then got to experience a couple days of stomach upset. The room was great, bed nice, shower hot and good pressure. Towel people at the pool were friendly and attentive. Beach is lovely. Plentiful bottled water in the rooms. All that was as one might expect for this level of property. Thompson zihuat is now off our list. We travel a lot and go to five star resorts six or more times per year. We were actually shocked by this experience. Seems the management has a serious problem, because this sort of widespread attitude doesn't happen in isolation. We have owned a number of restaurants and companies, and when so many of the staff are visibly annoyed at being there, it is usually bad management. Anyway, not my problem. I wish I could paint a better picture, but it was a lousy experience in almost every way due to the restaurant and service staff. The bartender and pool guys were great, though, so seems limited to front desk staff and restaurant operations.

  May 16, 2025
• 

  Beach vibes were immaculate

  We had a swim up suite that was directly on the beach. The room was spacious, clean, with plenty of extra towels… in fact turn down service included additional towels and little cookies! The team was fantastic, seemed to truly care about pricing great service. The only downside was the food was pretty so-so at best and prices pretty high… typical pricey resort food. Food off resort was much better and prices right. Towel service on the beach was fantastic and the staff always willing to get additional water, fresh coconuts, bring food. We had an amazing vacation. Thanks Thompson!

  May 11, 2025
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  Perfect Beach with Incredible Service

  My family of four stayed in a Beach Suite and it exceeded our expectations. The staff is truly impeccable—friendly, professional, and attentive at every turn. We felt very safe on the premises at all times, which added to the overall sense of relaxation. The private beach is ideal, with warm water perfect for swimming, and lunch under a palapa right on the sand was a daily highlight. The beach staff, especially Adrian, went above and beyond—he made our experience exceptional. While the prices for food and services are much higher than options outside the resort, there's real value in the convenience and quality of the on-site amenities. HAO is a fantastic restaurant, but I also recommend venturing out: try Loot Café for coffee or brunch, El Viejo for local flavor, or Espuma for an elegant dinner with a view. The resort is just a quick 100-peso cab ride to downtown Zihuatanejo, so it's easy to explore when you want a change of scene. One experience not to miss: sailing with Roberto, who’s located on the public beach nearby. Like all resorts, there are some maintenance issues and lapses, but they didn’t detract from our experience. We will happily return!

  May 07, 2025
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  Great 20th Anniversary!

  Just wow! What a beautiful resort. rooms, grounds and ideal location on La Rupa beach! Stayed for 20th Anniversary and was not disappointed. The food was outstanding and the staff was the best part of our stay. We felt as if we had the resort to ourselves! Big thanks to our great bartender Marcos! He made us feel so welcome and really took care of us. Shout out to Stephanie, Jorge, Francisco. Had an incredible couples massage and the staff were excellent. Best trip to Mexico and we hope to come back!

  May 05, 2025
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  Best Beachfront Hotel in Zihua

  Located on a prime spot of land on La Ropa Beach, the Thompson’s beachfront access can’t be beat. Private palapas come with a dining table, and service at the beach was top notch, as was the food there. We also enjoyed breakfast (but not dinner) at Hao. Our room was nicely decorated and featured a large outdoor terrace and plunge pool overlooking the lagoon and a slice of the ocean. We love Zihua and would definitely stay at The Thompson again.

  Apr 24, 2025