Resort Details
- CENIZANamed for the Spanish word for ash, Ceniza puts a spin on traditional wood-fired cooking techniques in this balmy beachfront setting. Under a palm-thatched palapa, you’ll be enchanted with its open-air ambiance and enticed by a sustainably-sourced menu of Mexican surf and turf dishes. Enjoy specialties like scallops and spiny lobster empanadas and soft-shell crab tacos, paired with woodfire-baked plantain for dessert. The possibilities are virtually limitless at our onsite Playa la Ropa restaurant. Celebrate a special occasion as a couple or with your closest friends, and we’ll take care of the details with our personalized service. All are available upon reservation.
- HAOWhether dining on the beach, by the pool or at our alfresco restaurant, you’ll enjoy seasonal ingredients prepared in modern Mexican style at this oceanfront all-day bar. Wake up to refreshing tropical fruit breakfast bowls and Zihua benedicts for breakfast, then mark your midday with whole local spiny lobster and grilled cheese ribeye tacos. Share the seafood hibachi grill under a canopy of lights for the perfect dinner to cap the evening. Thursday HAO Grill Out: Enjoy fresh seafood and premium cuts of meat, displayed and selected to be grilled oceanside against the background of crashing La Playa Ropa waves while live music envelops your culinary adventure. Saturday Taco Experience: Settle into a beachfront location where guests are invited to relax oceanside and dine on lobster, octopus, pork pibil, and short rib authentic tacos with handmade rolled tortillas. This authentically Zihuatanejo experience is followed by dessert, where decadent churro or cookies and cream taco invite you to indulge.
- Air conditioning†
- Baggage Storage
- Front desk
- Housekeeping
- Laundry Facilities†
- Parking†
- Wi-Fi†
† Fees may apply
- Beach †
- Fitness center on-site †
- Pool †
- Spa †
- Tennis court †
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
792 reviews
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Nov 13, 2025Amazing Location and staff!
Amazing location, rooms very comfortable with great AC and hot water. Staff were incredible and so attentive. Two reasons it does not get a 5 star, one the food was way too expensive to eat at the resort and two there was a wedding that went on till 12 midnight where the music was so loud, even with earplugs in I could sing along to every word of each song. We did get a nice apology and acknowledgment the next day.
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Oct 29, 2025A magical place
We traveled to this resort for my son’s wedding . He got married at Casa Angelina . From the moment you step into the shuttle, to the short ride to the resort you feel safe ! The staff is polite and very accommodating. A special shout out to Francesco who was amazing during our stay . He was so kind and thoughtful and made us feel like family . Also , if you choose to buy from a vendor on the beach I suggest asking for HIME ( hi-me) . He and his wife hand make the jewelry and it is spectacular !!!! I would travel back to this resort 1000%. !!!!! If you get the chance GO . D.H. Pittsburgh PA.
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Oct 27, 2025
Fantastic time with adult family
Our expectations were exceeded at this resort. Our beach steward, Francisco, was wonderful. His attention and kindness were much appreciated. The Hao bartender, Marcos, always kept the glasses full and gave us wonderful recommendations in Zihautanejo. The food at the resort was very good and the pools were lovely.
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Oct 18, 2025
Another amazing stay at the Thompson!
We find the Thomson Zihua is one of the most relaxing places we've found on earth. We've traveled to Zihua multiple times and this hotel's service, food and accommodations never disapoint. We love coming in low season. The staff, such as Hiliberto, Saul, Jessica, and Stephanie all provide exceptional service and accommodation to our needs. The food options at Hao, room service and on the beach are all different, and we really enjoyed the variety of foods available. Breakfast is one of our favorite meals. How can you complain about a tropical fruit bowl, eggs cooked to order and fresh juice in the beautiful outdoor setting just a few yards from the ocean. Every day ends with turn down service where towels and bottled water are refreshed and a sweet treat of cookies are carefully left on your pillow. We looked forward to the cookies every night.
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Sep 23, 2025
This hotel and staff made our anniversary trip to Zihuatanejo magical.
This hotel and staff made our anniversary trip to Zihuatanejo magical. The room was breathtaking. It is a spacious, modern room that opens onto the beach. The resort was clean and the staff was incredible. Marco helped us at the front find wonderful dinner places. Francisco served us at the beach and in the pool, and was so fun and accomidating. He even helped us get reservations for dinner. I would give this hotel a 5 out of 5 for sure!
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed