Resort Details

Dining
OnSite Dining
  • CENIZA
    Named for the Spanish word for ash, Ceniza puts a spin on traditional wood-fired cooking techniques in this balmy beachfront setting. Under a palm-thatched palapa, you’ll be enchanted with its open-air ambiance and enticed by a sustainably-sourced menu of Mexican surf and turf dishes. Enjoy specialties like scallops and spiny lobster empanadas and soft-shell crab tacos, paired with woodfire-baked plantain for dessert. The possibilities are virtually limitless at our onsite Playa la Ropa restaurant. Celebrate a special occasion as a couple or with your closest friends, and we’ll take care of the details with our personalized service. All are available upon reservation.
  • HAO
    Whether dining on the beach, by the pool or at our alfresco restaurant, you’ll enjoy seasonal ingredients prepared in modern Mexican style at this oceanfront all-day bar. Wake up to refreshing tropical fruit breakfast bowls and Zihua benedicts for breakfast, then mark your midday with whole local spiny lobster and grilled cheese ribeye tacos. Share the seafood hibachi grill under a canopy of lights for the perfect dinner to cap the evening. Thursday HAO Grill Out: Enjoy fresh seafood and premium cuts of meat, displayed and selected to be grilled oceanside against the background of crashing La Playa Ropa waves while live music envelops your culinary adventure. Saturday Taco Experience: Settle into a beachfront location where guests are invited to relax oceanside and dine on lobster, octopus, pork pibil, and short rib authentic tacos with handmade rolled tortillas. This authentically Zihuatanejo experience is followed by dessert, where decadent churro or cookies and cream taco invite you to indulge.
On-Site Amenities
  • Air conditioning†
  • Baggage Storage
  • Front desk
  • Housekeeping
  • Laundry Facilities†
  • Parking†
  • Wi-Fi†

† Fees may apply

On-Site Recreation
  • Beach †
  • Fitness center on-site †
  • Pool †
  • Spa †
  • Tennis court †

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 785 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    This hotel and staff made our anniversary trip to Zihuatanejo magical.

    This hotel and staff made our anniversary trip to Zihuatanejo magical. The room was breathtaking. It is a spacious, modern room that opens onto the beach. The resort was clean and the staff was incredible. Marco helped us at the front find wonderful dinner places. Francisco served us at the beach and in the pool, and was so fun and accomidating. He even helped us get reservations for dinner. I would give this hotel a 5 out of 5 for sure!

    Sep 23, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    This is the place to stay in Zihuatanejo!

    We just got home from our 20th anniversary trip. We loved the laid back and beautiful atmosphere! Not crowded either. Francisco at the beach gave amazing service- excellent recommendations, and overall his positivity and happy attitude was enjoyable to be around. The beach is beautiful and the ocean is swimmable. The infinity pool is gorgeous. We had a beach suite and the room was spectacular- roomy and even had two bathrooms which was not expected. I would absolutely recommend this resort for a couples trip. It’s also very easy to get a taxi into town (only 100 pesos). We hope to visit again!

    Sep 22, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    10/10 Excellent!

    10/10!!! Immaculately clean, incredible service, amazing staff, clean/healthy eating, best beach, pool and lounge chairs in the area, and the best resort! Recommend without question! Local energy with a modern vibe

    Sep 17, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Stunning hotel and setting

    We’ve stayed here twice now and every time it is incredible. Service is so friendly and attentive, every member of the staff smiles and greets you and genuinely seems to care. Juan at the beach is the ultimate stand out and provides outstanding service. He makes you feel like a VIP, but he treats everyone the same. Food is so fresh and tasty, way better than you would ever expect from anything at a hotel restaurant. The pools, setting and rooms are some of the best we’ve ever experienced anywhere in the world. We plan to come back at least once a year forever!

    Sep 08, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating

    Hotel is clearly a mediocre Hyatt that they slapped the Thompson name on. The rooms are large and surprisingly nice relative to the rest of the hotel that is aggressively “meh”. The grounds are uninteresting, the restaurants are boring. Last night there was a saxophonist that was playing along to some track of Latin covers of American pop music. So cheesy and loud we had to find someone where else to eat. The staff are nice and service is solid, but the hotel lacks any vibe or character that I would expect of a Thompson. Guess you get what you pay for.

    Jul 24, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Allowed

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