Thompson Zihuatanejo, By Hyatt

Customer Ratings & Reviews

TripAdvisor Traveler Rating

769 reviews

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  Wonderful Hotel!

  Just returned from 10 days at the Thompson. A beautiful hotel! The staff was amazing and service out of this world. The swim up room was spacious and loved the indoor outdoor shower. The beach is just 30 ft away, with very nice palapas each with two padded comfortable lounge chairs and a table and chairs for eating. You just raise a flag and in seconds there is a lovely waiter to Take your order or requests. Really the ultimate in luxury and relaxation. We only tried the Hao restaurant which was nice, although a bit pricey for the area. They were very nice in making requests not on the menu. Room service was fast and delicious. There are many other restaurants along the beach and road in front of the hotel. Every one we tried was very good, especially seafood choices. The spa gave a very good massage. The gym seemed nice, but was a bit too warm for a workout in June. A couple of things that could be improved: the bedside lamp was stylish, but you had to get up to turn it off and on, as the switch was at the very top. The swim up pool was beautiful and clean, but difficult to get in and out of for this senior. The other two pools do have stairs and a railing. The addition of a grab bar in the outdoor shower would also have bee appreciated. The property is mainly flat, unusual for Zihuatenejo, and easy to navigate, with minimal stairs etc. We were there in the off season, very uncrowded, the weather was hot with rain most nights. Very tropical. I would highly recommend! One of the nicest hotels we have stayed in.

  Jun 11, 2025
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  Love the Thompson!

  We have stayed at the Thompson at least four times and really enjoyed our visit. We loved our swim up suite but the pool water is very warm in that pool, we enjoyed the other two pools more. The staff are very friendly and the service was excellent. We will return on our next visit!

  May 18, 2025
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  Great digs, dreadful food and service.

  Lovely grounds, terrible service and food. At check in, took six tries for the cc terminal to work, and my friend's room wasn't ready at 3, and took an hour to ready in spite of having used online check in, which he was told "isn't working." No biggie, but annoying to sit in the 100 degree heat with 75 % humidity lobby for an hour due to this "glitch." To add insult to injury (literally) at 3am on night two, a large (5 foot by 3 foot) painting that was suspended over the bed headboard collapsed onto my wife and I as we slumbered. Thankfully our baby wasn't sleeping between us or it would have been catastrophic to get a 20 pound wooden picture frame to the skull. As it was, the headboard absorbed the first part of the fall, and then it hit us in the heads and necks. No permanent damage, but most noteworthy was the reaction of the front desk person the next morning when I explained what had happened. Deadpan stare, then "we will need to look into that." No oh my god, are you okay, I'm so sorry, do you need a doctor, etc. Just... huh. We stay at Hyatt properties all the time. Love them. This was an outlier for bad service. Two meals at the two different restaurants were studies in awful. Disgruntled, abrasive waiters, fish you could smell three tables away, incinerated to near inedible awfulness at double the going rate of the hilton next door, where every meal was amazingly good (we started going there after the second experience at Thompson). Breakfast involved 45 minutes to get a cup of coffee, and 20 for a second. Decent hot cakes and eggs, but both myself and my friend remarked the hash browns tasted funny, like cooking oil was off, and we then got to experience a couple days of stomach upset. The room was great, bed nice, shower hot and good pressure. Towel people at the pool were friendly and attentive. Beach is lovely. Plentiful bottled water in the rooms. All that was as one might expect for this level of property. Thompson zihuat is now off our list. We travel a lot and go to five star resorts six or more times per year. We were actually shocked by this experience. Seems the management has a serious problem, because this sort of widespread attitude doesn't happen in isolation. We have owned a number of restaurants and companies, and when so many of the staff are visibly annoyed at being there, it is usually bad management. Anyway, not my problem. I wish I could paint a better picture, but it was a lousy experience in almost every way due to the restaurant and service staff. The bartender and pool guys were great, though, so seems limited to front desk staff and restaurant operations.

  May 16, 2025
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  Beach vibes were immaculate

  We had a swim up suite that was directly on the beach. The room was spacious, clean, with plenty of extra towels… in fact turn down service included additional towels and little cookies! The team was fantastic, seemed to truly care about pricing great service. The only downside was the food was pretty so-so at best and prices pretty high… typical pricey resort food. Food off resort was much better and prices right. Towel service on the beach was fantastic and the staff always willing to get additional water, fresh coconuts, bring food. We had an amazing vacation. Thanks Thompson!

  May 11, 2025
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  Perfect Beach with Incredible Service

  My family of four stayed in a Beach Suite and it exceeded our expectations. The staff is truly impeccable—friendly, professional, and attentive at every turn. We felt very safe on the premises at all times, which added to the overall sense of relaxation. The private beach is ideal, with warm water perfect for swimming, and lunch under a palapa right on the sand was a daily highlight. The beach staff, especially Adrian, went above and beyond—he made our experience exceptional. While the prices for food and services are much higher than options outside the resort, there's real value in the convenience and quality of the on-site amenities. HAO is a fantastic restaurant, but I also recommend venturing out: try Loot Café for coffee or brunch, El Viejo for local flavor, or Espuma for an elegant dinner with a view. The resort is just a quick 100-peso cab ride to downtown Zihuatanejo, so it's easy to explore when you want a change of scene. One experience not to miss: sailing with Roberto, who’s located on the public beach nearby. Like all resorts, there are some maintenance issues and lapses, but they didn’t detract from our experience. We will happily return!

  May 07, 2025