Thompson Zihuatanejo, By Hyatt

Customer Ratings & Reviews

TripAdvisor Traveler Rating

824 reviews

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  Spectacular experience in a beautiful part of Mexico

  The hotel was spectacular as was our stay from start to finish. Outstanding location, relaxing yet festive. Everything we ate was delicious as were the beverages. The staff are so friendly and attentive. No complaints. Will return!

  Feb 21, 2026
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  Not your average luxury resort

  My wife and I have travelled to dozens of countries and stayed and numerous resorts and to say this hotel is special is an understatement. The location is incredible, the hotel is immaculate, the food is great and the staff is exemplary. I would change nothing about this place and its one of the few places I plan to regularly return to. My only hope is that it never changes! Francisco the server is probably the most exceptional servers I have ever had the pleasure of knowing. I hope this hotel takes care of its staff because they are what takes this place from a beautiful luxury resort to that next level of comfort.

  Feb 19, 2026
• 

  Not what it once was...

  I started staying here in the 1980's, before it was the Thompson. The hotel has always been beautiful and the beach is great; but the hotel itself seems to be declining. The food is uniformly mediocre (at best, wait staff on the beach is very sparse and spotty, you will get the room they give you as opposed to the one you want, and overall they don't seem to put the effort in that the prior owners seemed to pride themselves on. It doesn't totally suck, but it is not what it once was.

  Feb 17, 2026
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  Beautiful location and great ambiance !

  We had a swim up room that faced the ocean, the view was stunning. Our room had two showers and was nicely furnished. The bed was extremely comfortable. The Thompson is the nicest place to stay on La Ropa Beach. I did not give the hotel 5 stars as we did come across some minor issues. We were unable to get room service, some items in our room didn't work. Staff were very pleasant and helpful. We had at one point eaten Breakfast, Lunch and Dinner at the hotel. Breakfast and Lunch on the Beach were very tasty and well presented. Dinner had a beautiful ambiance, (we were sitting in the sand watching the magnificent sunset), but the meal was just average.

  Feb 09, 2026
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  nicest hotel in Zihua

  We have been to this hotel twice. Nicest hotel in Zihua, if you ask me. It is a small boutique hotel with beautifully moody modern rooms. We stayed in a swim up room the first time, which was good, but second time stayed in a lagoon suite on the second floor and it was absolute perfection. We keep trying to go elsewhere but just keep going back to Zihua. We have rented a villa, an Aparthotel, stayed in hotels in Ixtapa, and the Thompson absolutely shines. The service in impeccable, the food doesn't quite measure up to the rest of the hotel offerings, but it is ok. I don't go to Mexico for the Michelin star food. lol Make sure you secure sunbeds early. They are a hot commodity and often in short supply. I was actually really sick (something I ate) when I came here a couple of years ago, and the hotel staff took such good care of me. They have a doctor on call. She came to see me three times to check on me, gave me medicine, and the last time drove me to the hospital herself in her car where she gave me some much needed, iv fluids. She was an absolute angel and I felt a lot less anxious being so sick knowing I had a doctor caring for me. This hotel (and the people who work there) is top shelf. You won't find better in the region.

  Feb 06, 2026