Resort Details
- CENIZANamed for the Spanish word for ash, Ceniza puts a spin on traditional wood-fired cooking techniques in this balmy beachfront setting. Under a palm-thatched palapa, you’ll be enchanted with its open-air ambiance and enticed by a sustainably-sourced menu of Mexican surf and turf dishes. Enjoy specialties like scallops and spiny lobster empanadas and soft-shell crab tacos, paired with woodfire-baked plantain for dessert. The possibilities are virtually limitless at our onsite Playa la Ropa restaurant. Celebrate a special occasion as a couple or with your closest friends, and we’ll take care of the details with our personalized service. All are available upon reservation.
- HAOWhether dining on the beach, by the pool or at our alfresco restaurant, you’ll enjoy seasonal ingredients prepared in modern Mexican style at this oceanfront all-day bar. Wake up to refreshing tropical fruit breakfast bowls and Zihua benedicts for breakfast, then mark your midday with whole local spiny lobster and grilled cheese ribeye tacos. Share the seafood hibachi grill under a canopy of lights for the perfect dinner to cap the evening. Thursday HAO Grill Out: Enjoy fresh seafood and premium cuts of meat, displayed and selected to be grilled oceanside against the background of crashing La Playa Ropa waves while live music envelops your culinary adventure. Saturday Taco Experience: Settle into a beachfront location where guests are invited to relax oceanside and dine on lobster, octopus, pork pibil, and short rib authentic tacos with handmade rolled tortillas. This authentically Zihuatanejo experience is followed by dessert, where decadent churro or cookies and cream taco invite you to indulge.
- Air conditioning†
- Baggage Storage
- Front desk
- Housekeeping
- Laundry Facilities†
- Parking†
- Wi-Fi†
† Fees may apply
- Beach †
- Fitness center on-site †
- Pool †
- Spa †
- Tennis court †
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
804 reviews
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Dec 26, 2025Exceptional!
Amazing experience! Best kept secret in MX! Staff, view, rooms, service are unbelievable! Will be back next year, our 19th!
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Dec 24, 2025
Wonderful staff and stay
We overall had a WONDERFUL stay and now want Zihuatanejo to become a destination we come back to over and over. The staff at the Thompson are what makes this hotel so special. Small treats left in our rooms - front desk staff offering me cooling cream after noticing my sunburn - fast and consistent service at the restaurant and beachside and everyone spoke fantastic English which helped so much with our stay. The rooms are amazingly big. We stayed in a Lounge Suite garden side with plunge pool - it was quiet, romantic and HUGE. You can’t see the beach, but after spending all day there, it was nice to come back to our little secluded sanctuary. It was a wonderful couples trip. However, while there is an adult only pool, kids are running bay in front along the beach - so it’s not an adult only situation. Restaurants all had kids, etc. So, if you’re looking for strictly adults only - this doesn’t fit. It’s not an all- inclusive so we knew we would pay, but were a little surprised by some of the pricing. Alcohol is expensive and watered down in cocktails, not an extensive wine list (surprised no Mexican wine!) and breakfast with coffee and tea ran around $60 USD, which seemed pricey. Across the street at LOOT, we had an amazing breakfast and lattes for $25 USD. Also, skip the spa, no extras and you can have amazing massages on the beach for a fraction of the price. Location is perfect on the beach.
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Dec 13, 2025Mixed review - good and not so good
The hotel is well located on the beach with a huge beachfront and great views. Our room was very well appointed and serviced with water and towels daily. The pools and beach were not crowded at all. For the price there are several things that could be improved. The gym had several pieces of equipment not working and a cockroach spotted. The staff didn’t seem too excited to be there especially he front desk. The covers and cushions at the pool and beach need a refresh and the pool couches were covered in bird crap. At least try to give them a wash daily? And the noise… the air conditioner worked great but boy was it loud. And carts going by the room all night and early morning. Squeaky carts. Also loud music until late night on Saturday. Plus everything was very expensive at the pool. Definitely for the price here, things could be improved a lot.
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Dec 08, 2025Really great except for the illness
Great experience right on the one of the best beaches in Mexico. Special thanks to Victor! Unfortunately we both got sick in Mexico for the first time in 25 years!
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Dec 08, 2025
Beautiful hotel, fantastic service
The Thompson Zihua is a magical place. The setting is unparalleled—-right on the beach with plenty of chairs (so there’s no fighting over them!) and a view that can’t be beat. The pools are beautiful, also overlooking the beach, and not crowded. The staff are uniformly friendly, responsive and skilled at their jobs. From the front desk to housekeeping, maintenance, and dining services we had attentive, professional service. We would especially call out Victor in dining services, who helped us immensely when one of us got sick (eating in a different restaurant) and needed some special food and drink to calm an upset GI system. He made sure we were doing ok each day, and ensured that the kitchen could meet our needs. He went above and beyond. We hadn’t stayed at the Zihua Thompson in many years (in fact, at the time we were there it was a Viceroy). We would definitely go back.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed