The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7586 reviews

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  Safe, fun, clean

  The resort overall is safe and clean. The bed was surprisingly comfortable. I usually don't sleep well on vacation but had no issues here. Bed was firm and didn't shake when others moved around. Pillows were way too soft though. Sofa bed was one of the best sofa beds I've ever laid on. No bar in your back just a little squeaky when you moved. We had 3 full adults in 1 room. Staff was amazing and responded quickly to all requests. I did get locked inside my room because the little latch flipped when the door closed and took a little bit to fix that. We had another room room booked with an adult and kid and their latch needed replaced because the batteries died or something, took an hour to fix but they responded quickly to get that done and fixed. The pool was huge and never over crowded perfect temperature and clean. The frozen drinks were good, but not sure if alcohol was watered down or not. Sometimes they didn't put any in the drink as you watched them and had to request that. The food would say was average at best. Wasn't the worst but not 5 stars either. There was a variety. The only restaurant that had a wait was the aisian one. If you want to eat there get there before it opens to get in line, but even then the food was just okay. The beach is full of shells, I suggest water shoes. Snorkeling was okay didn't see much. You can walk further to the right on the trails to get to Braslito Beach. Sand was much better there and not as crowded. We also got massages on the beach for $40 for an hour. Highly recommend, ladies in the blue tables! We also went horseback riding. Very fun, but if you really want to do it, bring pants, you won't regret it. Also did jet skis and was taken to a cave to go swimming and cliff jumping. My kids loved that. All of those were booked by people on the beach. Easy to reserve and friendly and safe. Nightlife was so so. The best part was karaoke, everyone came out for that and I would suggest the resort to offer that ever night, one night isn't enough for all the people that want to participate. It also started a half hour late, we almost left. Magaician was funny, also would like to see more of that stuff, maybe a comdian? The dancing was not enjoyable just because the music was boring and it was just slow, same for fire show. Overall, it was a great vacation. The Westin is a great hotel, you will enjoy it if you stay there, just don't expect 5 star food and entertainment, but it is safe and staff was friendly and attentive.

  Jul 06, 2025
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  Great for families. Right balance of attentiveness without being stuffy.

  We grabbed the family suite that came with the family club. It came with a separate check-in location, designated pool space, and breakfast area. This means you're interacting with the same 2-3 people at each spot every day. Check-in and -out were smooth. Everyone has great hospitality training, and very attentive. ...but not too attentive where they are asking you "how are you" and being overly suffocating. They are friendly and there when you need them. Everything is walkable, but if you need a ride on the carts, they arrive in seconds or no more than 2-3 minutes. I don't know how they do it, but they elegantly segregate the luxury/retiree group, the big drinking group, and the family group. Where everyone co-exists, but the families aren't bumping up against the party people, nor are the families infringing on a couple's nice luxury getaway.

  Jul 06, 2025
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  Family Adventure, Relaxation and more

  I typically do not write reviews, but this experience far exceeded our family’s expectations. I will first review the resort and then our excursions. We were a family of 4 with a 9 yo girl and 11 yo boy 1) The resort grounds are excellent and well maintained. We visited during shoulder season ( end of june, early July). It minimally rained 1 or 2 times in afternoon for 1-2 hours. They had lots of golf cart shuttles available to transport you around if needed. No waiting for more than a few minutes during our stay. 2) Accommodations We stayed in was a 2 double bed room with pullout coach and it was comfortable and clean and worked well for our family of 4. We did not spend a lot of time in room. 3) staff was amazing. Treated us like family. Michael at the beach set up our chairs and umbrellas for us. Entertainment center staff was outstanding . I could list all of them, but Eduardo, Samuel, Erik, Bryan really stood out especially with teaching my son ping pong. Excursions: I had coordinated transportation with Erik G prior to arriving which seamless and easy . You can find him on the entrance to beach daily with his blue google shirt. Once I met him in person, my confidence grew and we used him got all of our trips in Costa Rica. He was honest and made it stress free. We went zip lining with our family at El Roble and was perfect and safe for our kids first time. We then did the la Leona hike to waterfalls then swam to them. Truly a memorable experience . It was a stroll in the park, but would rate it a 5/10 for difficulty. Our kids did great at 9 yo and 11 yo. From resort about 1.5 hrs away and worth it. Our driver Diego was knowledgeable and gave us so much more detail about the country on our drive Erik set us up with Pablo with Pablo surf school in tamarindo which was an A+ experience as well about 35 minutes away from resort. Our kids loved it and were safe at all times with many helpers in water assisting all parts of the lesson. We also did horseback riding on beach that it was a home run for our kids

  Jul 05, 2025
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  Great hotel, but wouldn’t go back

  A beautiful hotel with beautiful rooms. We stayed in Westin family and our room was in a great location. The shops were cute and had some great souvenirs. The food was just ok, nothing super great. The hotel offered snorkels, kayaks, paddle boards, etc which we definitely took advantage of. Overall, there was a lot going on, always had music going at the pool and then if you tried to relax on the beach, you are hounded by the local vendors trying to get you to buy stuff or do their activity. The beach is not relaxing because they will not leave you alone, my kids even commented that they just kept telling the same people over and over no. I fully understand this is not the Westin’s fault, but it definitely dampened the experience. If you are looking for relaxation, consider a different area with a private beach.

  Jul 04, 2025
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  Easy family vacation with friends!

  If you like all inclusive vacations this one is great for families with older children. We traveled with two families and four kids (9-11yo). The food was amongst the best I’ve had and included local dishes. There was enough but portions did not feel wasteful. Lots of fruit, fish and meat, harder to find good vegetables. The sit down restaurant service can be slow (like two hour lunch slow) and they don’t take reservations so seating parties larger than 8 could be a challenge. We appreciate they are trying to be environmentally mindful. The plastic bottles are collected. Barware is reusable. The to go cups and to go containers paper. We came in the off season and there were plenty of people but it didn’t feel overcrowded. The public hotel areas and beach are kept very clean. Bar service was easy to get but you do have to go to the bar. I heard there is poolside service but I never saw anyone. The pool is way too warm. The beach is refreshing. Chairs and umbrellas are available but the can run out. Boogie boards, kayaks and paddle boards are included but you have to know how to use/launch them. Beach is public so there are people selling things but they give you space. A plug for the beach massage ladies (yellow tent was our fave) who for $40 do a lovely job. Also consider booking your excursions with the beach guys. We used Erik (blue shirt) to zip line, waterfall hike, surf and airport transportation and saved $$. He is honest and responsive. The rooms are nice though we did have to make several calls for towels/shampoo/robe/to fix a leak the first day. Service response was quick. There are monkeys in the mango tree outside our room! The entertainment folks work so hard and are excellent. Eric (hotel Eric) led a group run with humor. We later met again for cocktail making which was a highlight. Samuel’s water aerobics were high energy and vigorous (push ups!). Julissa’s beach yoga a relaxing chance to pause and listen to the waves. Eduardo was our star, leading a very informative bike tour. I’ve been repeating his facts to others all week! The kids have been entertained by popcorn and drinks and hair braiding and ping pong. We feel safe letting them around the resort with their key and to eat at the mitra buffet without us. I’m not usually an all inclusive person but this one made for a relaxing vacation with my family and our friends.

  Jul 04, 2025