The Westin Hapuna Beach Resort

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4591 reviews

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  Time to move on …

  I’ve stayed at this resort on numerous occasions. My average stay is on average for two weeks at the time. Use to enjoy the property but after he last two visits ( March and May 2025) i decided to move on and cancel my next visit schedule for September 2025 What’s good: Rooms are nice Restaurant food is of good quality (fine dining) The Beach is in my opinion one of the best on the island What’s not good!! Service quality has dropped … Bar manager extremely rude, ask me to leave the bar because I brought a drink purchased at the pool bar, I offered to put it aside and order a glass of wine from her bar, she refused and asked me to leave … Unreal … Staff member riding his electric scooter in the guests floor . Water station on the 9th floor has been out of service on my March visit and again on the May visit … I took it upon myself to call the company that supply those water fountain to report the broken one … Switching to Fairmont Orchid ..

  Jun 22, 2025
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  Our Favorite Big Island Resort

  As long time Kauai residents, we've stayed at many resorts here in the islands. The Westin Hapuna has so much going for it. Situated at the north end of a long stretch of sandy white beach with crystal clear swimmable ocean water, it's location can't be beat. The expansive views from the lobby and breakfast dining areas are spectacular. The staff, with a special shout out to Virgil for making our stay so special, are helpful and friendly. The Premier Ocean View King room that we stayed in is well laid out, has both a shower and a separate tub and the balcony punee and bar chairs and table are so functional. We liked having an adults only pool and hot tub that were open until 10pm. There are many resorts at varying price points on the west side of the Big Island. For value for your money, I'd say the Westin Hapuna is the best choice. Can't wait to return.

  Jun 19, 2025
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  Westin and Hapuna Beach are a Must!

  Booked the Westin because Mauna Kea is under renovation and do not regret it at all! The staff were so friendly and accommodating and the beach is by far one of the best on Hawaii! Easy to swim, paddle board and relax. The rooms are dated but large. We went to beach 69 on a recommendation and then we moved to Auberge Mauna Lani for a few nights and both times longed to be back at Hapuna beach. The dinner at Merida was fantastic! The breakfast buffet was kind of lame, over crowded and the person having to make the omelets was overwhelmed with long lines. I would consider skipping their breakfast buffet altogether and eating elsewhere. Our bartenders at the lobby bar were friendly, informative and genuinely engaged. Note that the place shuts down by 9:30ish and there is no food or alcohol services after that time even room service.

  Jun 17, 2025
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  Great for a luxury vacation

  We absolutely LOVED our stay at this resort. My husband and I were celebrating our 10 year anniversary and this resort really made it feel like a luxury vacation. Our check-in was friendly and informative. Our room was clean, spacious, and had the best view. A fitness center was very important to us and this one delivered! Lots of great fitness equipment and it was never too busy. The pools were perfect temperature and clean. The beach was gorgeous and the resort provided chairs and umbrellas were wonderful. We went to the restaurant Meridia for one of our dinners and it was delicious! We were very pleased. From start to finish we were very impressed with this resort. We plan on returning again in the future.

  Jun 13, 2025
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  EXQUISITE BEACH!!!!

  Absolutely gorgeous! Exquisite views of the ocean throughout. Beach lovers, look no further! Longest stretch white sand + 1 of our favorites of all Hawaii. Beach: Typically calm in am + active later ,not rough. Chairs w/ umbrellas fill early always available + at pools. Pools: Both lovely + not busy. Plenty of towels. Ikena Landing: Ala carte items tasty. Strawberry papaya amazing! Buffet not worth $48 price tag. Views + ambiance spectacular + service from all stellar!!! Miramar a complete joy + exemplary. Vannah a delight, informed of gluten-free options. Felipe fantastic, ultra professional. Sylvia, sweetheart + very kind. So appreciated everyone! Our last day, the host unfortunately extremely unprofessional + we opted to leave + order room service instead due to his poor behavior. Otherwise, truly enjoyed. Only recommendation, create more tasty gluten + dairy free options + inform guests. Upon request, Cavaii provided phenomenal care, arranged gf df blueberry pancakes, fantastic. Meridia: Reviewed separately. View + ambiance gorgeous, food tasty, fees higher than value. Enjoyed Canoe House most + Brown's. Visit Meridia, more beautiful than Manta. Sandra, a standout!! Napuka: Food good, not great, alike for room service. Overall, Westin can improve food options, not stellar. Really enjoyed Copper Bar + live music at MK, Hau Tree like Napuka. Reception: Kenji was the absolute HIGHLIGHT + highest customer care we experienced. What a gem!! Virgil, very kind. Margarite in management provided resolution to upsetting issue at Ikena our last day, gratitude for her service. Cabana Pool Desk: The team at this desk needs a major overhaul. Only one tall gentleman was professional + reflected Westin brand. We booked a cabana 6 weeks in advance to be told we were out of luck by young girl who was dismissive, unprofessional, very snotty attitude, one can sense she simply doesn't care for the guests. KC, manager of Napuka is an absolute earth angel + swooped in to remediate the situation, she was definitely the strongest leadership + highest caliber of true care we encountered. Makena, cabana manager, initially quite snippy however, due to KC's involvement, quickly changed her tune but expressed displeasure a bit argumentatively to us relative to KC taking care of her team's mishap, which made us uncomfortable after several hours wity no resolution of our booking. Our 2nd cabana rental, Kyle delivered 3 drinks instead of 6 promised with the rental. When we requested promised coconut water he said there wasn't any although we knew the bar upstairs has it, he finally brought us 1 can, took our two juices + one pellegrino back in return. Hence, we received 2 drinks of promised 6. We mentioned not loving canned sugared juice but found it lacking tact he took them back with no replacement. We were so disappointed with the entire cabana team, we simply let it go. Westin 100% needs to rehire a new team. Valet: Jayson an absolute pleasure + took exemplary care throughout our trip. Entire valet team very professional, welcoming + helpful. Room: Premier ocean high floor view gorgeous! Bedding comfortable, beach bags, water bottle provided, great accompaniment, filtered water is available everywhere + so appreciated. Constructive Feedback: Details needed relative to walking paths. We planned to walk the trail between Mauna Kea + told by employees not safe + a few guests ended up at hospital due to falls/jagged rock, only go if familiar. Hence, we walked golf path through neighborhoods. Thankful we found out but some guests may not ask + go. We are fit to handle, safety paramount, online doesn't relay a dangerous path, indicates it's easy. We LOVED the Westin!!! Mostly everyone was so wonderful. Albeit guidance relative to cabana team matters we will recommend it to others + definitely return on our next visit to Big Island!

  Jun 09, 2025