The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7976 reviews

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  Family Concierge is a Disadvantage

  This was my third time in Costa Rica’s Guanacaste area. I always heard good things about the Westin all-inclusive and was curious to try it out. Growing up, Westin resorts were always so luxurious and perfect to a tee, so I had high expectations for this stay. We even paid extra for the Family Concierge upgrade, expecting an even better level of service. When we arrived at the hotel, the driver unloaded all of our luggage, and we saw this grand lobby. All I wanted to do was check in and grab a drink. However, they said Family Concierge had check-in at its own lobby. So, after an eight-hour flight and a 90-minute drive from Liberia, we had to wait for a golf cart to load all our luggage back up and head to the middle of the resort to a small, extremely dated family lobby. It was an extra hassle. It reminded me of a Motel 8, where the coffee sits on a counter and food is scattered over the credenza. The person who checked us in took forever and did not seem very knowledgeable. It felt like we were punished for paying for the premium service. Unfortunately, the disappointment with the upgrade continued beyond check-in. The premium alcohol was never given to us at the bars unless we went to the one in the family area, and even there, the selection was extremely limited. The only real advantage I saw was our room’s location, which was fabulous—we were next to the pools and the restaurants, which is a benefit at such a large resort. Beyond the Family Concierge experience, the hotel overall felt dated, and the family side was in desperate need of renovation. Even the foosball tables had mold on them. The food was another disappointment. We had gone a few months before to the Hyatt Ziva in DR, and the Westin did not compare. The Westin food was so subpar and, at times, inedible. It was no better than the food at the Costa Rica Riu that I stayed at, which I consider a lower hotel class. The activities also fell short, with no true exercise classes besides outdoor ones and weak kids’ activities. As for the evening entertainment, the shows were on a stage that looked temporary and should have been more finished, and bingo most nights got boring.

  Nov 08, 2026
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  Costa Rica- Westin- Must do's

  The Westin was very welcoming and beautiful. Staff was very friendly and accommodating. Several activities and dining options. The BEST part of our stay in Costa Rica was a tour we took with Erik G from Google ( blue shirt) from beach. The price was great - tour was completely personalized and private ; Hot Springs, waterfall, lunch, shopping, wildlife So much fun!

  Nov 08, 2026
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  It just can’t get any better

  Family atmosphere. Most beautiful beach in the top 2 of the world. Great value for your dollar rooms are spacious and immaculately clean no noise at all Service is amazing. Food delicious. BRYANT at the front desk is a great asset for the hotel Pedro and Jeremy great service at the mitra Market restaurant. CHRIS at the sport bar and M club an anything I ask him the answer was YES. Monica. And Nelson at the club tower 2 a difference maker. I definitely will be back I really love this place the Conchal Reserva is a gem of natural environment

  Nov 06, 2026
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  An Absolutely Wonderful Stay at The Westin Reserva Conchal!

  Our stay at The Westin Reserva Conchal was truly exceptional! The resort is absolutely beautiful, surrounded by stunning natural scenery, and offers everything you could wish for in a relaxing getaway. The rooms were beautiful, spacious, and extremely comfortable. Every detail made our stay enjoyable, but what truly made the experience unforgettable was the staff. Everyone was incredibly friendly, welcoming, and attentive. Their genuine kindness and willingness to go the extra mile made us feel special throughout our entire stay. It is clear that the team takes great pride in providing outstanding service and making guests feel at home. From the beautiful property to the wonderful accommodations and, above all, the exceptional people who work there, everything exceeded our expectations. A huge thank you to the entire Westin team for making our visit so memorable. We couldn't have asked for a better experience! Highly recommended! We would absolutely love to return!

  Nov 04, 2026
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  Will come back!

  We loved our stay! Food was great, room was great and location worked out well! We were able to do a ton of pool time, and plenty of beach time. Our kids are younger so we didn’t want to go too far from airport. We were also able to do some fantastic excursions that we booked through Erik G, an entrepreneur organizing tours (blue Google shirt right on the beach from the hotel!). Highly recommend to use Erik! He coordinated everything including transportation and meals- we did a catamaran one day and another day we did a river boat trip and ziplining. So easy to book and Erik makes it a smooth day and is well-organized! Would def stay here again and book tours again with Erik!

  Oct 18, 2026