The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7735 reviews

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  Many great features, especially the pool and beach!

  Playa Conchal offers a beautiful setting with an expansive pool designed to offer different sections, making it easy to find a comfortable place to sit with the level of activity and noise to suit your preferences. There are plenty of lounge chairs, which is a big plus. The rooms are lovely and well-appointed, though the two steps up to the bedroom area may not suit everyone. Food was average overall, and the resort felt short on towel drop spots and water refill stations for its size. While enjoyable, it likely doesn’t fully meet a true five-star standard. Standout experiences included yoga and aqua classes with Eduardo, and yoga sessions with Samuel, both of whom were excellent. Can't forget to mention the giant iguana and howler monkey closeups!

  Jan 07, 2026
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  Wonderful place

  We had an amazing time! Huge shout out to Pablo at the pool and all the room service and cart people. They were all amazing! The resort is beautiful, clean and everyone is so friendly!!

  Jan 07, 2026
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  Kudos to the Westin and Erik Garcia!!

  We just returned from our weeklong family vacation at the Westin Reserva Conchal and we - all 13 of us ranging in age from 77 to 7 - had a fabulous time. First of all, Costa Rica itself is a masterpiece of beauty and its citizens are so welcoming - wherever we went, they were friendly and happy to have us as tourists to show off their beautiful country. There is just so much more to admire and to do here than in the Caribbean. Secondly, we loved the Westin! We have taken Christmas vacations together for several years and the Westin was our favorite/best hotel experience. It offers so much: most importantly, a uniformly warm, hardworking, and wanting-to-help staff; a magnificent long beach that is serene, natural, and missing those ubiquitous rows of chaises that you often find at resorts; a huge swimming pool that even over Christmas vacation was never crowded and where we thankfully never felt that unpleasant pressure to reserve chaises; and, sooooo many activities and stuff for the kids to use and do, including boogie boards, kayaks, beach stuff, balls - and of course if the children are happy, we are happy. One of the joys of Costa Rica is all the adventures you can take. The hotel arranged a wonderful sunset cruise with snorkeling and amazing food - we even saw whales - the crew could not have been nicer. In addition to the hotel, we used Erik Garcia, an independent activities business guy who was an unexpected and amazing asset to our trip. My daughter, after reading some excellent reviews, suggested I contact him and initially I was reluctant to go outside conventional hotel channels; eventually, I listened to her and we are all so glad I did. He arranged our vans to and from the hotel and several activities, including an outstanding canyon/waterfall adventure hike (my favorite) on the Rio Blanco, tubing with some rapids (family favorite) and ziplining, fishing (they caught a lot, including a barracuda) and a rainforest/waterfall trip. Erik was so reliable, always available by text or phone, and his planning and services were punctual and outstanding - he has incredible follow-though - everything he says he will do, he does. I highly recommend, if you go to the Westin, contact him to plan some activities before you go on What's Ap (506 - 8365 -9046) or when you arrive, you can find him everyday - all day - standing at the top of the path to the beach. To say Erik is "user friendly" is an understatement - he made everything so easy - and that is the one area where the hotel falls a bit short. There are bureaucratic snafus - lack of communication between departments and staff - and inefficiencies that can be frustrating. Our check-in to the hotel is my main complaint; it was not what we had planned and very long. Despite numerous emails and phone calls over six months, when we got there, it was as if, I had never made those emails or calls: our six rooms were spread out in different buildings so parents and young kids were not together and the rooms had the wrong number of beds. Also, despite all my emails and phone calls, no one had ever told me there were adjoining rooms or explained various upgrade options that I would have taken if I had known. However, this is a hotel that graciously admits problems and fixes them. Happily for us, the next day Jocelinne, the hotel manager who is unfailingly lovely and helpful, corrected our issues and then offered to make us dinner reservations which was also much appreciated. Aside from the checkin, if I were running the hotel, there are a few areas where I think improvements could be made: longer hours for food and drink around the pool; more lunch options and service for food and drinks around the pool (one all inclusive we stayed at had food trucks which was very cool); more efficiencies in the restaurant dining - making reservations is way too difficult and the service is fast but it is chaotic and helter skelter (our favorite restaurant food and service wise by far was the non reservation Faisanella where the food, host and waiters were all great); and a more efficient system for seating at the breakfast buffet so there is no long line after 8am even when many tables are available. I saved my criticisms for the end bec that's where they belong - none of them affected my very fond feelings for the Westin and its wonderful staff. Our experience here was overwhelmingly positive - all my children and grandchildren loved it. What more could I ask for?

  Jan 01, 2026
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  OUTSTANDING EXPERIENCE and AMAZING SERVICE!

  The resort was amazing and the people who work there are incredible! We were treated like VIP's! Every person we encountered went above and beyond to help us and cater to us. So genuinely kind, eager to please and happy people! Special shout outs to: ERICK at the pool activities center who did a great bike tour - super sweet and funny, high energy and interesting and really knowledgeable and smart. So hard working! SAMUEL at the pool activities center was great too - really helpful and nice. The staff at Faisonella, our favorite restaurant, became like best friends for the trip!!! DAYANNA O. was beyond amazing!!! My daughter had special food needs and DAYANNA went above and beyond - so caring and kind and meticulously got all our special orders correct - often going to other restaurants at the resort to get the various foods that were not at the kitchen in her restaurant! It was truly amazing and so appreciated! The same was true for her fantastic colleagues: LAURA , PAOLA, RACHEL and Freedier too!!! All went above and beyond to accommodate our very specific orders. NELSON our concierge at the The Westin Club tower 2 was outstanding!! SO nice and catering too. At the pool at the Westin Club we absolutely loooved and so appreciated all the help GRAIVIN gave us every day at lunch - even bringing our final lunch to the room for us on our last day to save us time as we rushed to pack up and leave! He was so great at his job! A really impressive and great person. Also at the pool bar- we really liked: Emerson and Brian Z. Emerson made my daugher healthy drinks and was so accomodating. ZENITH at the room service staff also went above and beyond. The resort is beautiful. Immaculately clean. The wildlife is so special - we had the best time!!!!

  Dec 30, 2025
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  Magnificent vacation at the Westin Reserva

  We were at the Westin Club and the rooms were large, had a very nice balcony. The beds are extremely comfortable. The bathroom was spacious and modern. It was a long trip through small towns and took about 1 to 1-1/2 hours. We did not stop and went directly from airport. We entered at the beautiful to the hotel. We were greeted warmly by the employees who took our luggage and got our large family transported to our rooms. The staff was, especially Steven was extremely helpful in getting us settled in. The Westin property is magnificent, well designed and easy to navigate. We loved being at the Westin Club and thoroughly enjoyed the pool and the service given at the pool bar and grill. We thoroughly enjoyed our stay.

  Dec 30, 2025