The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7724 reviews

• 

  Beautiful property.

  My husband & I are in our 60's visited the resort for 11 nights the 2nd & 3rd weeks of December. Room & Property: This is a beautiful property. Iguanas and howler monkeys can be seen everywhere. Lot's of walking but few hills. You can always take a shuttle to where you want to go. Beach is a bit of a walk but well worth it, it is beautiful. Snorkeling is not bad at the far end by the rocks. I took my own snorkel set, check ahead to see if they have them available for guests. We stayed in Tower 1 of the Adult Westin Club. Room was a good space although a little dark. Lighting could be upgraded. We had a nice view of the pool. Elevator is available. Nice to have the adult only pool, very relaxing. Concierge is always available to help. Talk to them they are very helpful. Download the Marriott Experience App which you will need for reservations & resort info. Activities; Lots of them. Good variety, take advantage. Tip: If you play pickleball they have courts, but won't let you reserve a court or use their racquets unless you are a foursome. Take your own racquet and you can just go & see if there is anyone on the court you can play with. They have a tournament once a week. The Ap will show you the days activities. Some require reservations. Food & Beverage: Hit & miss. Every restaurant is managed differently, service & food quality varies. Advantage to staying at the Westin Club you have access to Faisanla dining room exclusively for breakfast & lunch. Each restaurant has a different cocktail menu. I asked for a cocktail I had at the Italian restaurant while at the main lobby bar and they wouldn't make it. That being said we didn't go hungry or thirsty. Tip; If you have an early morning flight out or tour, Mitra opens at 6:30 & will provide you with a takeout container & cutlery to take with you. Faisania will do the the same for Westin Club members. Several restaurants are reservation only, make your reservations at 8 AM when the platform opens up or you may miss out. Employees: Excellent staff. All of them. Always asking about our stay & can they help with anything. Although we did not have children with us the resort had a lot of families and it appeared they were having lots of fun. Would recommend.

  Dec 28, 2025
• 

  Absolutely Fabulous Family Christmas

  What a wonderful time we had at this resort. The hospitality is great…especially Pablo. You will find his service to be fabulous around the pool area. We enjoyed the pool, the wildlife and the many places to eat. We did a couple excursions with Frank the Tank CR and had the trip of a lifetime!

  Dec 28, 2025
• 

  Poor quality

  Westin is nice, however their spa is poor quality. I had manicure, polish was applied unevenly , too thick in places, it does not dry up after 2 hrs. There were no hand message, yet pricing as for a good quality manicure in Orange county USA My advice do not get manicure there.

  Dec 27, 2025
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  Family of 5 Xmas vacation

  We are a family of 5 (2 adults, 3 boys 10-16) and stayed at the Westin in 2 adjoining suites for 6 nights over Xmas 2025. The hotel was as or better than any other all inclusive we’ve stayed in (beaches, hard rock, melia, etc.). The resort is good sized but feels pretty intimate and is kind of built into the jungle. Lots of lizards and even some monkeys around. The food and evening entertainment options were all pretty good. The pool was huge and a lot of fun and it was never hard to find seating. The beach was…fine. Soft sand but the waves were just a little calm for me. Excursion-wise, we mostly booked with a local vendor, Erik Garcia. He’s always on the beach in a blue Google shirt. He is super responsive via WhatsApp and I found him to be really trustworthy and efficient. He also has a website that can be found really easily. We did a zip line/waterfall trip through him and also booked a surf excursion with him as well. We played a round of golf at the resort course. It was beautiful and a lot of fun. Overall, the Westin was a winner.

  Dec 25, 2025
• 

  Excellent staff, nice pool, decent resort

  The staff at this resort are courteous, professional, and friendly. They also run a tight ship re cleaning (rooms, pools, grounds), gardening, activities (exercise, yoga, hiking, biking, etc.), and reception. There are roving drivers for those who want a lift to various places on the resort grounds. Each dwelling on the property had eight suites with separate entrances. The suites are spacious, with desk, coffee and fridge table, couch and coffee table, two separate closets, spacious bathroom, and spacious sleeping area (king bed or two doubles) with TV. Please note there is a step to get up to the sleeping area, in case you have mobility issues. Maybe the rooms are a bit dated as noted in some of the other reviews, but I can't say that was the first thing that came to mind when I walked in, so perhaps not wildly outdated. The room is nevertheless well maintained and clean. The rainshower and handheld shower were fine, though a higher temperature on the water and slightly more water pressure would have been appreciated. This was something we noticed as multiple people in our party staying in separate suites at different dwellings on the property. The water, sodas, cookies, tea, coffee were regularly replenished if needed. I appreciated the possibility of 5:45 AM room service on days we had early excusions. We enjoyed spending time at the main pool. We were there in mid-December and it did not feel crowded. I walked by the Westin Club pool on the way to one of the restaurants, and that looked nice as well. The beach is an easy walk from the main pool. Yes, there are vendors there, but they're absolutely polite and we were unbothered by them. Indeed, the massages we had by one of the vendors (blue table) unaffiliated with the resort were what we needed after a hike or cycle. The food was... fine/okay. Maybe the nicest restaurant was Faisanella. We agree that the reservations were difficult to come by for the restaurants that required them, having been only successful at securing two reservations over the week. We learned too late that the reservations only open up for dinner the day of at 8 AM. Finally, the resort grounds are very walkable. We appreciated the flora and especially fauna roaming about.

  Dec 23, 2025