The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7705 reviews

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  The good and not so great staying at Westin Club Adults Only

  We stayed at a total of 5 hotels during our trip do Costa Rica and this one left us with mixed feelings. This review will highlight the best and the not so great aspects at this resort. We stayed at the Westin Club adults only, but enjoyed all the facilities. - lush garden with some wild life, including a grouper of howling monkeys, many iguanas and coatis. The gardens are beautiful and very well kept. - Restaurants; Cauri ( Spanish themed) and La Santana ( Costa Rica) were our favourite restaurants; breakfast at Faisanella ( exclusive for Westin club) is a La carte and therefore service is slower but the staff is willing to adjust menu to your preference. You will also avoid the hustle and bustle of the bigger restaurants. Mitra Market, the buffet at the resort was another huge disappointment. Food diversity and quality was probably the worst we had in country in Central America or Caribbean. We went there once and did not return. - Westin Club pool is beautiful and well cared for - rooms; our initial room had a lot of issues and malfunctions. After spending there the first night we informed manage of our disappointment. We were offered a room change, which we were glad to accept. It was a large room facing sunrise. We felt that management made this effort to compensate for the first day/night of our stay. We appreciated the gesture and faced no other issues. - Rooms generally are well appointed but starting to show wear. Refurbishment is in need. The room amenities are poor. - Night entertainment. Being mainly a family oriented resort, we understand night entertainment is not a priority. But for every night of our stay, there was only a DJ playing tracks in a Bar were most people were drinking. Outside the bar, a huge screen hit knots to screen American sports. Being in such a lively Central American country we expected live music or some local cultural entertainment being offered after dinner hours. There is room for significant improvement int his area. - Shuttles. In other reviews we saw some complaints about the size of the property. But if you have mobility issues or just don’t like walking there are always many shuttles passing offering transportation. - Beach. This was one of our major let downs. The beach is public wish is fine. Bust the moment you step in to the beach you will be approached by vendors. On the first day we felt overwhelmed but we tried to cope. Vendors are most of the time polite and will respect your silence. - Trash at the beach. This is a major issue. Travelling through Costa Rica you will notice all the streets and highways are super clean. But the Beach area where Westin clients stay, it is full of trash at the end of each day and in mornings too. Sadly most of the trash is left by the hotel guests and the hotel staff is not enough to clean up after. This is tragic and ironic. I wish the hotel implements measures to minimise this issue. - Westin Club adults only; booking a room at this categories means having a room in one of two exclusive buildings. You will also be able to have breakfast (a la carte) and lunch at La Faisanella, which operates exclusively for these guests at this time. At dinner it’s open for all guests. Premium drinks in bars only. At restaurants there are no premium wines included. Exclusive pool with good amenities and a more relaxed vibe. I would like to end this review on a positive note, mentioning the great staff. Not being able to mention every one. Three people were responsible for making our stay better! John, concierge at Westin Club, is amazing. Always present, helped us through the first days. We noticed he was multitasking between many guests never loosing attention to detail. A gentleman and a professional to the highest level and any company should be happy to have him. Erick at Faisanella Restaurant made breakfast and lunch experience special. Knowing about our preferences and making every request possible with a smile. Vanessa at Cauri Restaurant is special. With joy and professionalism she guided us twice through the menu making up for a great experience. Overall this is a great property but with room for a lot of improvement.

  Dec 01, 2025
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  Resort is a must try!

  I’ve stayed at the Westin twice now and each time was a delight. The pool is beautiful with a wonderful swim-up bar. There’s a variety of restaurants to try and the selection has gotten bigger since the last time I was there. I highly recommend trying Bamboo. All of the staff is super friendly and helpful. The beach is right outside the resort and has a variety of vendors - talk to Erik G (in the blue google shirt) for some amazing tours. I’ve gone on two of his waterfall/rainforest tours and they were incredible!

  Nov 30, 2025
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  Amazing Family Trip

  We spent the week of Thanksgiving at the Westin and we had such a wonderful time. We saw parrots, coatis, monkeys and tons of iguanas. The food was above average for an all inclusive. Spirula was our favorite restaurant we also enjoyed Coastal Burger Co next to imperial bar. We enjoyed cocktail and sangria making classes and our boys enjoyed the treasure hunt and nature scavenger hunt in the kids club. The pool is huge and never felt like the hotel was at full capacity. The family section has a separate bar with shaved ice for kids or adults if you like. Make sure to find Erik Garcia (blue google shirt) he set us up with 4 tours and we had so much fun on all of them. We will be back to Costa Rica again! Pura Vida!

  Nov 30, 2025
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  Wonderful family vacation

  We just returned from a wonderful three-generation (ages 16 to 79) trip to the Westin Reserva Conchal. The property blends the luxury and convenience of an all-inclusive resort with the natural beauty of Costa Rica. We loved being able to walk around the resort watching howler monkeys swinging in the trees and iguanas lounging in the sun. We stayed in family suites. The rooms were spacious with comfortable beds and a nice sitting area. The main advantage of the family suites was proximity to the main pool and beach as well as access to a reserved seating area at both the pool and in the main buffet restaurant. The food at the ala carte restaurants was really fantastic — better than at other all-inclusive resorts at which we have stayed. The buffet was a bit of a step down but still good and had a range of different options at each meal as well as fresh fruit. It was also possible to get a selection of food to eat poolside including pizza, quesadillas, and ceviche. The hotel offered a lot of options for excursions but we had a great experience using Erik G who booked several excursions and airport transfers for us months before our trip. You can easily find him on Google or look for the nice man with a blue Google shirt standing every day at the entrance to the beach. He helped us pick the excursions that were right for our family (a boat trip in the Palo Verde National Park for all three generations and a zip line tour for the younger two). Our guide/driver for Palo Verde was really great and taught us a lot about the country and the wildlife we saw. We were interested in a zip line tour that we had seen advertised; Erik was happy to help but suggested a different option which turned out to be the best zip line experience we have had. While a zip line tour is always going to be a tourist attraction, Hacienda El Roble also gave us the experience of an authentic family ranch where we were driven up into the hills in a beautiful, secluded landscape and then zipped over ravines seeing the wonderful Costa Rican flora, howler monkeys, and on the final zip the active ranch with all of the animals. Communication with Erik on What’s App was SO easy and it made excursion planning and airport transfers a breeze. Without even needing to get in a car there was a lot to do at the resort. My father enjoyed the golf course and we all enjoyed the beach and the pool. My wife and I love to hike and enjoyed hiking on the trails in the Reserva Conchal. The trails are well marked and easy to follow. There is also a hiking trail at the far end of the beach that goes up to a high ridge that projects out into the ocean (Cerró Encanto) giving amazing views. We never would have even known there was a trail there if not for the All Trails app and we didn’t see a single other person either time we did that hike. Finally, everyone at the resort was so friendly and welcoming. There are so many people I’d like to thank but I’ll give special mention to Maria who worked in the family area at the main pool and was constantly circulating taking drink and food orders with a warm smile and enthusiastic service. We would definitely come back!

  Nov 30, 2025
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  Westin experience

  While I was at the Westin, I saw lots of pros and cons. So here is the list below. Pros: -great drinks especially for being all inclusive -golf course was in great shape -there were lots of cool animals, including howler monkeys, and iguanas throughout the property -gym was very nice and clean Now the fun part…cons -food was… just blah -property seems to be getting old and is very crowded -if you are not put in a tower, your children will be given very creaky beds -lots of bugs -entertainment was… hit and miss -CROWDED!!!!!!!!

  Nov 29, 2025