The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7758 reviews

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  Great stay in a beautiful place!

  Had a great stay at the Westin Reserva Conchal! The pool was fantastic, food excellent, and grounds immaculately kept. The beach was beautiful, though a bit on the smaller side. Staff were polite, attentive, and always friendly. A minor complaint is that the room thermostat wouldn't go lower than 20*C, but the rooms have a ceiling fan that kept us quite cool anyway. There are several free activities provided, such as tennis, pickleball, table games, ping pong, billiards, volleyball, and more. We used Erik G (guy in the blue Google shirt) near the beach for airport transportation and a full day excursion to the rainforest, waterfalls, and mud baths. Highly recommend reaching out to him, he's quick to respond and extremely helpful! Just Google him! Would love to go back someday!

  Feb 06, 2026
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  Great Resort, Terrible Service

  We booked this trip with two other couples and paid the higher price to stay at the Westin Club (and use the adult-only pool). Communications were bad from the start and got worse once we arrived. I tried to call the resort directly multiple times and got hung up on each time. So once I received a welcome email from the manager, I tried that method. Emails and requests went unanswered. I got a welcome email from another manager and tried that route. He offered to help, so I sent my requests, then nothing (2 days after our arrival I heard back - he said he had been off). I was trying to organize tee times so we could confirm them and then plan other excursions, so I then emailed the golf club directly. Nothing. No reply. So we were left to book things once we arrived. The Westin Club has a lobby with a dedicated concierge. We asked them if they could book tee times. They said yes and we requested Tuesday and Thursday. They confirmed and told us our tee times were 8:20am for those days. We arrived for golf on Tuesday morning and were told we didn't have a tee time, and that we were "no-shows" for Monday. The pro shop wasn't interested in helping us at all. They also had no explanation for why they didn't reply to my email. But one of the starters found out what happened and he worked us in (starting on the back 9). We never saw another 4-some, so they clearly weren't too busy. But the absolute worst is getting dinner reservations. Again, we tried the Westin Club concierge. We requested dinners for Tuesday, Thursday, and Friday evenings. They sent a confirmation for dinners Tuesday, Wednesday, and Thursday. So we had to tell them that was wrong (we had booked an excursion for Wednesday through Westin). They said they fixed it, multiple times, but each time we went to our dinners, we were told we didn't have reservations. After the first night, we complained and they said they fixed everything. We re-confirmed Thursday's reservation with the manager whilst at the pool. We were assured it was all corrected. We confirmed again before walking to dinner. And again, no reservation (if you don't have a reservation, you don't get to eat there that night, period). So again we scrambled for alternative plans (getting a late reservation for Italian). On Friday we decided to have a casual lunch on the pool deck. I ordered a gluten free pizza (I have an allergy). I was not in a hurry. When I was told my pizza was ready, I took it back to the pool. The crust was completely raw dough (I couldn't even get it out of the box). So I decided to have one of the burgers (wtihout the bun) from the grill. It was completely raw in the middle (not rare, it was cold and raw). Since I had already gotten food poisoning earlier that week, those two items confirmed I wasn't having lunch. Each time we had an issue, we went back to try and get it fixed. We only heard excuses and more apologies for each problem. I've stayed at Marriott so much that I have lifetime Gold Elite status. It meant nothing. It's such a shame that the service and communication was so horrible. Because the resort and the other staff there were lovely. Nelson (Tower1 concierge) was excellent. The pool bartenders (especially Bryan) were fun and engaging. We would love to go back, but considering it's almost $1000/night/couple it's not worth it. Oh, and if you stay in Tower 1 - make sure you're on the top floor. No one could explain what was happening above us, but it happened all day and all night!

  Feb 05, 2026
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  Disappointing stay and a deeply dismissive response from management

  We spent five nights at the Westin Reserva Conchal and paid nearly $8,000 for two rooms, expecting a premium Westin experience. Unfortunately, the reality was far below that standard. One of our rooms had a strong mold and mildew smell and had to be changed twice. Our room also had mold issues that triggered significant asthma symptoms and required medication. The room itself was in poor condition, including a deteriorating patio ceiling, worn finishes, uncomfortable bedding, and a ceiling fan that was either extremely strong or completely off. Service throughout the resort was inconsistent. Some staff were kind and professional, while others made us feel unwelcome. The food quality was mediocre, and our dinner at Manglor was particularly bad. We were also unable to access several restaurants because reservations were fully booked early each morning. A large private group also took over both adult-oriented pools for much of our stay, which we were never informed about in advance. What made this experience even worse was how management handled the complaint afterward. Despite detailed documentation and clear communication about the health impact and loss of value, the hotel repeatedly refused to acknowledge any responsibility beyond offering points. When I declined and asked for escalation, points were added to my account anyway without my consent, and the matter was later labeled “final” without any meaningful discussion. The entire process felt dismissive, one-sided, and designed to close the case rather than resolve the problem. Between the poor conditions and the way the complaint was handled, this experience has seriously damaged our trust in the Westin and Marriott brands. I would not recommend this property unless significant changes are made.

  Feb 03, 2026
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  Pura Vida - Bryan and the monkeys

  We just returned from a wonderful trip at the Westin! The howler monkeys on the property were incredible and the property is large and beautiful. The rooms were very quiet and clean. Bryan also made our experience at the club pool top notch, he took the best care of us. You can also pay $30 round trip for the hotel to take you into Tamarindo. We booked our waterfall trip with Erik G in the blue shirt on the beach. He set up a seamless transfer which was private and the driver shared so much Costa Rican information with us.

  Feb 01, 2026
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  One of our Best Vacations

  Getting ready to check out of the Westin Adult Tower 2 . Had a great time with a wonderful support staff that are constantly looking to please ! Weather and grounds were perfect ! We stayed in the Adults Tower 2 , room was beautiful , woke up in the morning to a family of monkeys being vocal and monkeying around lol! If you don’t like walking ask for Tower 1 which is slightly closer to everything , but the resort does an excellent job in transporting you from place to place . Restaurants were good , 3 of them require reservations which can be done at 8am every morning otherwise no problem getting a table ! Gym was very good with about 6 treadmills, 8 spin bikes , various machines and free weights . There is one smith machine . Adult pool was great , you do need to gey chairs by 8 on the shady side and by 10 on the sunny side, plenty of umbrellas surround all the chairs. Pool staff was top notch and cant do enough for you! The concierge staff ( Bergen and Jeffrey )were great , always looking to do more for you! We ventured to the beach for a day and got massages with a woman named Lady ($20 for half and $40for hour) , also highly recommended. We signed up for a tour with Erik who wears a Yahoo shirt , zip lining and hiking , one of the best tours ever. Door to door were well escorted ! Signed up for a catamaran sunset snorkeling cruise at the hotel and again a great experience ! Five star resort ! Cannot wait to return .

  Jan 30, 2026