The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7705 reviews

• 

  Nice resort, a Good time, not as consistent as I'd have liked.

  We had pretty high expectations for this resort. With mixed experiences, I have to admit, the resort is simply inconsistent. I will share the good and bad, but management did step in and fixed most of our issues and in the end, we had an enjoyable experience overall. The resort - the resort is vast. Still didn't master getting around by the last day. Golf carts are your primary mode of transport unless you enjoy the walk. Beautiful grounds, lush feel. You cannot see the ocean from any room which is a bummer. The pool needed better attention on the club side. Lots of things floating. Some of that may be just being surrounded by nature. The club accommodations are very worth it. You get the upgrade chairs, a private pool, no children, an upscale booze offering, and a clubhouse. Javier was a standout employee and took care of us when we had any issues such as finding a place to park at the pool. The golf looked amazing. You have to call zero to get a cart, to and from, all restaurants have a phone. Seemed archaic to me when you can easily create an app to make that simple. Also, Marriott Bonvoy top level guests cab get access to the club side, my recommendation is to pay for the less expensive side and get the upgrade if you're on a budget and don't care for concierge service. It makes getting a chair tougher at the pool since people come to that side when it's already at capacity with paying guests. I heard they sell passes to local travelers as well, but cannot confirm which may cause even more traffic. Restaurants - Bamboo and the Tapas (Main lobby) are undoubtedly the best although we didn't have the seafood so I cannot say that for all. Bamboo requires a reservation as does the seafood and one other. Get on the app early the day of particularly for Bamboo if you're timing it with a show. The overall food experience for me was just average. I had trouble with the buffet. Food is not being heated, everything was luke warm at best, things were constantly running out, I had to practically beg for my food. Marvin, one of the managers saw me waving my arms as an expression to get his attention to help us, he completely ignored me so on my way out I let him know he would be debut' in my review. Room service was more consistent than the buffet, so, order in for breakfast. I did have the pizza and I am a snob, it was okay. Service in the restaurants was solid, even where they were limited on staff. People were generally friendly and speak good english. Concierge - Jeffrey and Ariel were excellent. They were friendly, helpful, and worked hard to please. They gave us alot of info on the resort but also about the country. Only gripe, why are they not using Whatsapp? Every resort uses it for more efficient service. Thanks to these gentlemen for making our experience better! Room - our room was the highest level to my knowledge. It was 2 rooms, plus big bathroom. Nicely furnished with teakwood. Bed was super comfortable. Balcony had a soaker and a swing. Shower pressure was good. Amenities were solid. Phone cord needs to be longer nearly dropped the phone every morning. Room service was great, same with turndown. There is a water hammer issue in the walls and if we didn't have a white noise machine it would have driven us crazy. I don't know if it's everywhere but room 2304 sure did have it. We were close to the pickleball court and they were playing pretty early so if you want peace and quiet, try a room not to the back of Tower 2. They give you nice removable bracelets to use for room entry. Entertainment - simply put, altogether bad. One enjoyable band played and we loved her act. The rest was just not fit for anyone. The places where they have entertainment are in restaurants... there is barely any seating. Don't go looking for high quality entertainment. Costa Rica overall - I had a great time, weather was mid 80's daily even in rainy season and we only had about 2 hours rain in an entire week. People are nice, but many move slowly. I experienced this in Jamaica primarily, so if you've been, you know what I mean. We went on a UTV excursion 503 was awesome! Well worth the money for the experience. We saw howler monkeys at the resort and on the tour. Balmy air not to humid in November although we thought it would be. The beach is owned by the country and the local vendors are enormously pushy. Makes getting to and from painful. This is not a beach vacation. I hear most resorts have the same issue. Water was pretty rough with a heavy undertow so we were not messing with it anyhow. It is beautiful at the beach though. Water is on the darker side. I cannot say whether we'll return, given its 5-6 hour haul, another 1.10 hours drive from the airport, makes for a long 2 travel days of the seven. Again, we had a good time, management helped that for sure as did the shout out's I've given.

  Nov 28, 2025
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  Average All Around

  Resort is approx. 1.5 hours away from the airport. We booked the Westin Club experience which provided us with transport to and from the airport. Upon arrival at the Club check in, our reservation had issues. We were switched from Tower 2 to Tower 1 in order to accommodate all of us who requested a king bed. We did not want to move again after a second night so we agreed on two queen beds instead. As a result, our view was underwhelming, coffee in room is bland, floors are swept but not washed, toilet paper is cheap, but AC worked well, bar fridge and snacks were replenished daily and beds were comfortable. Flashlights (resort is very dark at night; and umbrellas provided in room). The Club house was forever out of wine glasses and food offered as snacks were sub-par. But the self serve bar did have all the necessities and it was easy enough to ask staff if you were missing something. The Club pool was nice with plenty of lounge chairs and great staff although they were always out of slip cover towels for the lounge chairs. The worst were the cushions on chairs, benches, loungers, all over the resort - so badly stained. Reservations for the three restaurants opened up at 6am. By 7:30 am you were lucky to get in for an 8pm dinner. The App for the resort was limiting and the WIFI was very spotty so it was an unreliable way to book reservations. The buffet was very disappointing in variety (no salad, pasta or sandwich bar). Hit and miss on most dishes in all of the restaurants. Club members had a nice breakfast option by the pool. Paddle boards, kayaks, and bikes were hit and miss. Beach access is public so you will be asked for massages, etc. Beach was ok with crushed shells on sand, but limited loungers and umbrellas. Ocean was warm for late November. The grounds, the staff, and all the critters (iguanas, Coati, Howler monkeys, etc.) was the best part. The golf course is really nice (although pricey), the staff is friendly and attentive and the animals are fun to watch. Fortunately, the weather was very hot and sunny for our first time in Costa Rica.

  Nov 27, 2025
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  Avoid this place. It’s not the same anymore.

  I’ve been coming here for 3 years all during holidays. We came here because we felt the resort handles the crowd pretty well. I’ve been able to make reservations to restaurants one week in advance. Now in order for you to make reservations to restaurants, you have to wake up 6 am to make reservations. You can go to other restaurants that don’t require reservations but there is a wait. By 7 am all the reservations are gone . Many activities need reservations but you have to wait until you check in so reservations are also all gone by the time you check in. Basically when you get here, you can expect to go to Mitra market everyday and just hang out by the pool if you can get a beach chair. We won’t be returning anymore.

  Nov 27, 2025
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  Not good experience

  We stayed at the Westin during our anniversary week in November, hoping for a memorable and special experience. Unfortunately, our stay did not meet expectations. We had booked paid anniversary surprise decorations, but these were never arranged, and there was no acknowledgment or apology from the staff or management, which was very disappointing. On top of that, the property did not have chicken available for two days, even though it was listed on the menu. This left us with very limited dining options. For a hotel positioned as a premium and fairly expensive destination, we expected a higher level of service and attention to detail. Overall, while the property itself has potential, the service during our stay fell short, especially for an occasion as meaningful as an anniversary

  Nov 24, 2025
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  Overall nice stay

  To start. This resort is beautiful. The grounds are nice. The golf course looks pleasant and the pools are great. We stayed on the club side in tower 2 and the rooms were perfect. The beds are comfortable, the bathroom is huge. We had a second smaller bathroom as well. The air conditioning is perfect. The weather could not have been better. The club pool is really nice. If you have any issues your best bet is to find Javier. That guy knows how to solve a problem and make the rest of your club pool experience great! Our concierges were Jeffery and Ariel. Both very nice and always available. Super nice and gave us suggestions here and there. The best two places for dinner are Bamboo and the tapas place which is in the main hotel lobby. The other places are just okay. The entertainment is not great. Not even the Michael Jackson show… we left early each night. The Vivien Full Band was the absolute best!! Stay for her!!!!! The spa was pretty great! The WiFi was terrible. They use paper cups at all the pools and they don’t hold up well so bring your own cups. We had some aggravating experiences the cost 24 hours but management stepped in and fixed everything and the remainder of our stay was nice.

  Nov 22, 2025