The Verandah Antigua - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5167 reviews

• 

  Fabulous fun and great service

  There is so much to commend about the Verandah - location, facilities, weather - but the best part is the friendliness of the staff and the great service they provide. Special shout out for Devin’s aqua gym sessions, Theodore and Aleka, Natasha, Vanessa, the ladies on the egg station at breakfast, Kenny for his great efforts to find my lost key, Devante and Shamoyah. All really loveky and welcoming.

  Mar 14, 2025
• 

  Disappointing

  The resort has lots of potential but seems extremely poorly managed , if it's managed at all. Most dining staff show the most dissinterest in their jobs that I've ever experienced. They really appear depressed to have to be there and attempt even a basic diner level of service. Bars are consistently understaffed. (I never saw more than 1 person actually on serving duty even though others are milling arund with 6 people queuing . You'll wait 20 min for a beer when the person in front orders 16 margaritas. Seems to be zero supervision on restaurants - we waited over an hour for our lunch order in a restaurant at 25 percent capacity. Most other tables left or ordered pizza from next door. After 50min we were just told "there were other orders in front of yours" Nothing had come out of the kitchen in 20 min. Staff either don't care or aren't allowed to give any reasonable explanation.

  Mar 13, 2025
• 

  Very good stay

  We had a lovely week staying here. Having read other reviews I wondered if we had stayed at the same resort. All staff we came into contact with from cart drivers, restuarant servers, bar servers, cleaners and ground workers were nothing but polite and helpful. We are all different characters, so just because someone isn't gushing doesn't mean they don't take their job and guest service responsibilities seriously. There are many exceptional staff here, I am just going to single one out though by name, Theodore, he was an absolute hoot and joy to be served by. If he ever reads this, Alright Mate !!!? Does it matter if you aren't served immediately you arrive at a bar or restaurant? No, of course it doesn't. You are on holiday in a lovely place so just relax and someone will be along very soon, where else have you got to be ?? Food was good everywhere, some choices better than others, but the selection is fantastic and you will always find something you like, you can try everything remember!! I read somewhere about concerns of no mini bar in the rooms. Seriously, the bars are open all day till late evening/early morning, not sure what the need for a room mini bar is. The grounds of the property are just amazing, beautiful to walk round and superbly kept, well done all. Do the Calypso Cat trip and Pink Panther Jeep Safari if nothing else, great fun. If I have 1 slightly less positive to mention, that would be the Sea Breeze restaurant decor. It could do with a face-lift,particularly the dark floor and furniture. A minor point and does not detract from the great food and service, but that tweak would lift the experience another notch. I do appreciate that renovations are a constant job in an establishment of this size however. Overall, a great week, would happily return and recommend, thanks all.

  Mar 10, 2025
• 

  Excellent Vacation All Around

  We loved our vacation at Verandah from start to finish. The resort is large and spacious. There are two beach areas at either end of this large resort. Food - very good in the buffet and other restaurants. Lots of fruit selection which we appreciated. We spent most days at the beach and it was no trouble to find a lounger and shade. They have large floaters in the water that are fun to lounge in and catch the sun. The only negative is that the beach needs much more sand. There was a large mound of sand nearby so I assume they are fixing that soon. There are lots of stairs to the one beach so it won't be "accessible" for some. The other beach is located way far away near the front lobby. It was so far from our room that we did not go there - only once to check it out when we did the mini golf. But it does have a nice new pool at that beach and looks like they were renovating that area still. Rooms - our room was great, nice and clean and newly renovated. The bed and pillows are comfortable. Caveat for ladies - bring comfortable walking shoes. There are a lot of hills and stairs and cobble stone. Negative - the water available at the restaurant had an awful taste (although my husband drank it and didn't mind it). I could not drink it at all. And there is no mini bar in the rooms (???) for the price we are paying they should be stocking the mini bar. We had to go ask for water bottles midway through our trip. Water is a necessity and they should be providing Large Water bottles daily in the rooms. Service was very good in all areas. All in all, great resort and I would highly recommend it.

  Mar 08, 2025
• 

  Wonderful spacious Water View room, with a few adjustments the facilities could be so much better!

  A nice hotel but needs a few changes to make it an excellent hotel. Our Water View room was spacious, yes it could be updated but it had a fabulous view. Some complain there is no mini bar but water is put in your fridge everyday and can be filled up at bars. If you are prepared with this list of things then your stay will be much better, unfortunately you need to insist on things which isn’t always the English way but if you do it in the right manner then they will understand. Guest Services- Book your restaurants in advance, if they say no availability then ask them to try the Pineapple Beach, if you still get a no then politely ask for management. Also book your day/ night pass at the Pineapple in advance, again ask for management if there is nothing available for the week you are there. Vanessa - the Duty Manager is amazing and without her the hotel wouldn’t survive. She listened to anything we asked for and solved everything. There are not enough restaurant slots for the number of guests in the hotel, people haven’t come to your lovely hotel to eat in a buffet restaurant that has no atmosphere and is like a dark hall. Portinfo restaurant was bright, the food was fabulous, particularly the lamb shank and the service excellent. Sails n Tails - good food, nice outdoor atmosphere, service hit and miss. Pizza at Papa Ricos was absolutely fantastic, the guy working there was fabulous. Wavy wickets was great for drinks, David and Risa work hard and produce good drinks, outside and inside space, although inside is chilly with the air con on high. Breakfast staff were great, particularly Maurica and the lovely lady behind the omelette/egg station. Go to the Pineapple Grill at the Pineapple beach which was fabulous. If you wish to pay the supplement then the Outhouse at the Pineapple Beach was also amazing. Although we booked and paid for 4 people and they only had a reservation for 2 but they quickly resolved this. We didn’t try Nicole’s. The choice of pools is good, depending if you wish noisy or quiet. The simple thing of stocking up beach towels first thing in the morning isn’t done, hopefully Vanessa has sorted this now as it was a crazy situation everyday. There are 2 beaches to choose from, the Beach grill does the best ribs and chicken wings. Do go to the Pineapple Beach in the day as the beach there is a little clearer. Overall we had a fun holiday with good food but the organisation at the hotel needs a lot of help. A big thanks to Vanessa the Duty Manager who seemed to be there day and night and assisted us so many times.

  Mar 04, 2025