The St Regis Kanai Resort Riviera Maya

Customer Ratings & Reviews

TripAdvisor Traveler Rating

157 reviews

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  Extraordinary!

  Outstanding family vacation! This resort is beautiful, service is 5 star, quiet while still having a "vibe". Our kids are teenagers, so it was a good fit for us. The Kanai compound is the St Regis, Auberge Etereo and the Edition. You can easily get a golf cart to take you between the properties for more dining options. At the St Regis, we enjoyed the family pools, beach, tennis, cooking classes and excellent food. The pools are staffed well, there is a dj in the afternoon. The beach is clean, the water is not rough (although would have helped to have some water shoes as it can have some sharp rocks). We walked up and down the beach to Etereo and Edition to check out the other hotels in the Kanai compound. We felt very safe. Throughout our stay the service was exceptional from start to finish. Our wonderful Butler was Elpidio, every morning he started our day by bringing us fresh hot coffee, took our garments to be pressed, reminded us of our daily itinerary and answered any questions we had throughout the stay. He anticipated we would like a late checkout and arranged it for us without us asking. Elpidio arranged our golf cart transfers between hotels and tennis for our dining and activities. He really made us feel like his only guests! As a family, we really enjoyed the culinary experiences the St Regis offered complimentary. We made fresh guacamole, sikil pak, and margaritas! Chef Tenerife Garcia was so personable and knowledgable! Us adults really enjoyed the margarita class hosted by the bar manager Alain. We also played tennis as a family. The Pro, Manuel, was fantastic and was able to accommodate our very different skill levels so we could all enjoy the experience. The Lux Tennis courts are a short drive away from the main hotel, they are beautiful facilities still inside the Kanai complex and the ride was easy. Thank you everyone at St Regis for an extraordinary family vacation!

  Apr 25, 2025
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  5 star resort at its finest

  We stayed here for a business retreat. The place is exceptional, staff outstanding and the beach one of the best with white sand and well maintained from kelp. The food was great and beach service top notch. The rooms are comfortable and luxurious.

  Apr 24, 2025
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  SKIP until issues are resolved & quality of service improves

  St Regis Riviera Maya doesn’t live up to St Regis standards. Pros: hotel is new, property is beautiful Cons: service leaves MUCH to be desired, not much by way of authentic Mexican cuisine offered Suggested alternative: St Regis Punta Mita or Las Ventanas Cabo San Lucas Details: - pool staff offered the best service across the resort - adult pool bar offered the best food across all resort options Background: - I spend 100+ nights at hotels around the world yearly. This property fell WAY short for the price. Service makes or breaks a stay - and this was no where near up to St Regis standards. If you’re weighing the value of your dollar relative to the quality of the experience - this is a hard pass. Suggest one of the alternatives noted above.

  Apr 18, 2025
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  Amazing place! Enjoyment to the max!

  Went with my family (wife and baby) for the whole week this easter. Had an amazing time since our arrival. The hotel is new and it is amazing in every way. You get a personal butler which is nice.... Restaurants Toro and Duryeas were amazing!!!! Definitely the burger and stonecrabs at Duryeas were the hit. Rooms are very spacious and nice. We had a suite with a plunge pool on the first floor which was nice! Riviera which is the pool area and restaurants were always top notch. I spent my birthday there and was treated with a cabana and great service. I would definitely recomment this place for couples and families, the kids club made it easy for us to have activities with an 18 month old. I would suggest to the hotel a couple of things: - more food options in the minibar (got hungry every afternoon and couldnt find something already in the room besides 3 bags of veggie chips) - pillows are too full and too hard. Maybe have more options. We tried both options and didn't find one that I liked. - check-out day is as important as the arrival. I wasnt granted late check out in the suite, just the connecting room which was ok. My baby was napping there so I asked if I could shower in the spa. I got an answer that it was only available at 1 and 1:30pm which didnt work for me. I came to find out that there were changing rooms and showers at Riviera (pool)... I wouldve been fine if I got offered that, but I just got a bunch of no's on my day or departure. Anyhow, got a shower before leaving and everything went well. - some waiters are too on top of you, I like my space and would appreciate not being asked 20 times if Im ok. Also, the lifeguard Ismael made it very difficult to have quiet time at the beach. He was very nice and very very friendly but it was too much.... I didnt know what to say to not be chased by him and dragged to a conversation of several minutes. Definitely personal space and privacy need to be reviewed by the hotel. Awesome place and awesome service, keep getting better and better! will come back!

  Apr 17, 2025
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  Best resort in Cancun area

  We stayed three nights at The Edition and two nights at the St. Regis. I’ll put my review of The Edition on their page, but both were absolutely fantastic experiences. The properties are about 35 minutes from the airport, but it is a straight shot and wasn’t a bad commute. The resort is secluded and very safe. The resort is amazing for adults and families with children. There is an adults only pool/beach club. The kids club and kids amenities like the beach toys were awesome additions. The room was fabulous and clean, and we were grateful for a room with a private plunge pool. We enjoyed all of the restaurants on property. The staff were out of this world - warm, welcoming, high attention to detail, attentive and responsive. Truly sets this place apart. This was by far the best place we have ever stayed in Cancun area. We will definitely be back! A few shout outs to the attentive and welcoming staff: Marcos at the pool Ana our amazing butler Javier - water sports

  Apr 17, 2025