Resort Details
- ChayaDiscover Italy?s regional cuisines with handcrafted pasta, wood-fired flavors, and fine Italian wines. This journey from the Alps to the Mediterranean pairs tradition, fresh ingredients, and refined comfort.
- Jack's ClubAdults Only. Unwind at our casual American sports bar in Riviera Maya that boasts an outdoor terrace and plunge pools. Sample a selection of some of the best finger food, like truffle fries, mini burgers and touchdown wings, while you watch the big game.
- Pik NikThe Pik Nik delights diners with an enchanting high-end space dedicated to the restorative powers of culinary and retail therapies. Pick up a to-go meal before you head out to your next adventure at our resort or elsewhere in Quintana Roo.
- RivieraRiviera captures the flavors of Mexico's Pacific and Caribbean coasts, blending traditional techniques and fresh, local ingredients with an innovative touch for a seafood-forward menu that's authentic and modern.
- The Beach ClubIndulge in elegance and culinary excellence at the St. Regis Kanai Beach Club, an adults-only, stylish, and casual beach club with an inspired food selection of the Mediterranean cuisine.
- The LibraryDelight in chocolate and conversation with fellow travelers to Mexico in this charming space. We invite luminaries from all walks of life to taste delicacies prepared with Mexican cacao or to experience our acclaimed Afternoon Tea.
- The St. Regis BarMingle at The St. Regis Bar, located on the top floor of our resort in Quintana Roo. Relax amidst a refined bar experience that brings guests closer to the stars. Sip beverages inspired by the constellations, creatively crafted to surprise the senses.
- ToroDine amidst an eclectic, well-appointed residential environment at Toro restaurant. This bespoke dining venue invites guests to sample dishes reflecting the spirit of Mexico and Latin America under the direction of Chef Richard Sandoval.
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Accessible parking
- ATM/Cash machine,Offsite†
- Babysitting
- Barber shop†
- Boarding pass print-out available
- Buffet breakfast†
- Car rental desk,Offsite†
- 24-hour front desk
- 24-hour room service
- Does hotel have accessible parking?
Grab bars in bathroom
Raised toilet seat with grab bars
Roll-in shower available
Service animals allowed on property for people with disabilities
Service dogs allowed
Toilet seat in guest rooms for disabled person - Accessible parking
- ATM/Cash machine, Offsite†
- Babysitting
- Barber shop†
- Boarding pass print-out available
- Buffet breakfast†
- Car rental desk, Offsite†
- Carryout breakfast†
- Check cashing policy
- Cocktail lounge, Offsite
- Cocktail lounge with entertainment†
- Cocktail lounge with light fare†
- Coffee shop†
- Complimentary in-room coffee or tea
- Complimentary shoeshine
- Concierge desk
- Continental breakfast†
- Currency exchange†
- Direct dial telephone
- Dry cleaning†
- Efolio available to company
- Elevators
- Exercise gym
- Food and beverage outlets†
- Free parking
- Front desk
- Full american breakfast†
- Full service housekeeping
- Hair dryer
- Hairdresser/barber†
- Health club
- High speed wireless
- Hot breakfast†
- Housekeeping - daily
- Individual Efolio available
- Interior corridors
- Laundry/Valet service†
- Limousine service
- Lounges/bars†
- Meeting rooms†
- Non-smoking rooms available
- Onsite laundry†
- On-Site parking
- Outdoor pool
- Parking
- Pets allowed†
- Pool
- Restaurant†
- Room service†
- Room service - full menu†
- Safe deposit box
- Room access through interior corridor
- Spa†
- Travel agency†
- Turndown service
- Valet cleaning†
- Valet same day dry cleaning†
- Wakeup service
- Whirlpool†
- Wireless internet connection in public areas
- Meeting Facilities
- Telephone
- Voicemail
- Please contact the hotel for additional information.
† Fees may apply
- Fitness center on-site †
- Gym †
- Health club
- Outdoor pool †
- Pool †
- Spa †
- Whirlpool †
- Tulum Archeological Site
- MUSA - Underwater Museum of Art
- 3D Museum of Wonders
- Xplor Park
- Museo Frida Kahlo Playa Del Carmen
- Dolphins Beach
- Parque La Ceiba
- Isla Mujeres
- Reserva de la Bi?sfera Sian Ka'an
- Cozumel
- Tulum Archeological Site
- Valladolid
- Playa del Carmen 5th Avenue
- MUSA - Underwater Museum of Art
- Xcaret Park
- Akumal
- Cob? Archeological Site
- Isla Holbox
- Las Coloradas
- Chichen Itza
- Playa del Carmen
- Cancun
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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HORRIBLE CUSTOMER SERVICE
HORRIFIC CUSTOMER SERVICe. 2 months before my reservation of my intended stay and the hotel refuses to formally acknowledge that there is a buyout and will be cancelling my reservation. I have been trying to contact the hotel for 6 weeks and they do not respond to any of my emails with a plan on what they plan to do with their displaced guests. How on earth is this a 5 star hotel.
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Spa scam
It’s incredible than even a brand like St Regis never enforces basic decency, honesty and rules of business on the properties anymore. Over $800 per night and they tried to scam us $75 per person extra just to use the sauna. The steam room was broken. Major hotel chains are now reaching airline levels of criminality. Dispute your scam charges every time. Report them to Marriott HQ.
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Quiet retreat with my wife
My wife and I enjoyed a super vacation recently at this spectacular property. Low occupancy in September is good for us - we enjoy the quiet. Everyone at the property was very kind and friendly. The meals were uniformly excellent - Chaya and Toro for dinner; Chaya for breakfast amazing; Riviera for lunches quite nice; St Regis bar a super menu! Pools were awesome; the room was very nice. We enjoyed The Edition as well - two superb resorts in a lovely location.
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Book with caution if using points
First, do not use your Marriott points here. I booked a corner suite and was ‘upgraded’ to a lesser room. Completely bummed, but the room was still nice so we let it be. Some lame excuse on their end as to why we didn’t get the room we actually used over 400k points on. The resort and staff are amazing though. It’s almost empty and we have been spoiled rotten. Staff and suite exceeded all of our expectations. Beach club and pool for adults is perfection. Food and restaurants are all relaxing and gorgeous. The water flows peacefully throughout the resort. We both highly recommend, just make sure you confirm the room you are going to have before you arrive (if you do use points). The wildlife is also incredible.
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Review of the St. Regis Kanai Resort (July 2025)
Our stay at the St. Regis Kanai Resort was excellent overall. The service was outstanding, and the staff were incredibly friendly, professional, and attentive throughout our visit. However, I do feel it's important to share a concern regarding our experience after returning home to the U.S. Unfortunately, both my guest and I became very ill shortly after our return. We are confident that it was due to something we ate or drank at the resort. After nearly a month of ongoing medical tests, it was finally confirmed that we contracted a gastrointestinal illness, and we are now undergoing treatment. I want to emphasize that this is not intended to discredit the resort or its staff in any way. Rather, I’m sharing this to raise awareness and encourage the resort to take even greater care with food safety and sanitation practices. Guests planning to visit should also be mindful of what they eat and drink. The illness we experienced was extremely painful and difficult, and we would not want others to go through the same. Hopefully, this feedback helps improve safety measures for future guests.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 13
- Pet Policy : Pets Allowed: 1 pet per room with 200USD Non Refundable fee per stay