The Royal at Atlantis

Customer Ratings & Reviews

TripAdvisor Traveler Rating

11560 reviews

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  Reservation intentionally cancelled manager was hostile, and we were treated horribly.

  We had a confirmed reservation at The Cove at Atlantis. When we arrived, staff suddenly tried to tell us our room was “cancelled” and that we had been moved to Coral Towers. That is an absurd downgrade. It’s basically going from the premium property we booked and paid for to one of the least expensive and least desirable options. The worst part: the manager was nasty, dismissive, and stubborn, refusing to acknowledge anything we said. The only reason we didn’t get steamrolled is because I had an email from their own staff that proved our Cove room was still confirmed. I had even checked the reservation the week before. Once I produced the proof, the manager had to back down, but not before she dragged it out and made it miserable. Meanwhile, my wife and baby sat in the lobby for hours while we were put through this unnecessary ordeal. It felt like we were being pressured to accept the downgrade and move on. After all that? No meaningful apology. No compensation. No effort to make it right. And when we submitted an official complaint, the response was essentially: “Sorry you got your room, we don’t care.” That level of indifference tells you everything. I cannot recommend Atlantis Bahamas. Based on our experience, it showed the kind of predatory, guest-hostile behavior you see at the worst-run hotels. Red-flag “bad hotel” practices this resembled Bait-and-switch room handling (selling a premium room, then trying to push a downgrade at check-in). “System error” excuses used to deny what was previously confirmed. Pressure tactics: wearing you down until you accept a worse option because you’re tired and stuck. Manager intimidation: hostile posture instead of problem-solving. No accountability: only acknowledging the truth when confronted with written proof. Stonewalling complaints: dismissing feedback because “you got what you paid for eventually.” Zero service recovery: no meaningful attempt to compensate for hours lost and stress caused. If you go, screenshot everything, keep every email, and be prepared to fight for what you booked. We won’t be back

  Dec 16, 2025
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  Atlantis is a must do experience in Bahamas - Has to be a bucket list item.

  Overall we had a great time at Atlantis. It was our first time and the process from booking to check out was very easy. The app made a world of difference in navigating the resort as well as the activities. The room were clean, the staff across the resort was polite and courteous and the amenities at the aquaventure park, pools and beaches are great. The view from the rooms on the higher floors is breathtaking. Overall, it is a must do experience if you are visiting the Bahamas. We will be definitely coming back here again.

  Dec 16, 2025
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  Mixed emotions

  I specifically booked for King size beds but did not get what I paid for. I had to go back to guest services and make that request, again. Then the following received the room I wanted and booked. I was not very happy about this as we had to be in inconvenienced of keeping our items un packed and having to do this on the 2nd day instead which took precious time away from the family that we were looking to spend together with activities that were scheduled.. Food here is way to pricey!!!!!

  Dec 16, 2025
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  Short stay had a great time

  Had a great stay start to finish, all excellent. Room was ready when we got here. Lovely room. Great views and facilities. Festive lights and music all added to the wonderful experience. loved the beach and water park too.

  Dec 15, 2025
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  Celebration!

  Girls trip with friend, celebrating a birthday at a beautiful and clean resort. The Atlantis has such a relaxing atmosphere.

  Dec 14, 2025