The Ritz-Carlton Turks and Caicos

Customer Ratings & Reviews

TripAdvisor Traveler Rating

699 reviews

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  Incredible Service

  We were recently in Turks for a friend's birthday and could not have been happier with our experience at the Ritz, particularly the Casino at the Ritz. The staff was so wonderful and gracious. I'd single out one of the waiters at the Ritz, Djey. He took care of us during our time in Turks and he was so personable and engaging. He went above and beyond to make sure we were taken care of. He would even let us know when he was going on break and who was stepping in for him in case we needed anything. People like Djey, are the reason we come back to Turks again and again. He made a fun week even more special.

  Dec 10, 2025
• 

  Kenderly has to go

  First time on the island, Everything was Great we met some really nice people there however you guys need to train the staff better.

  Dec 10, 2025
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  Go somewhere else

  Our experience at this hotel in Turks and Caicos was extremely disappointing. From the moment we arrived the (check in took forever), the service was far below what you would expect—especially for a resort in such a beautiful location. Every time we asked for something, the staff seemed bothered or inconvenienced, which made us feel uncomfortable and unwelcome throughout our stay. Simple requests took far too long, and the overall attitude was dismissive rather than helpful. We had to put up and down our umbrellas all day and the staff just stared at us. The umbrellas were very tricky to put up. This hotel looks tired, it was more of a Westin than a Ritz. We chose this hotel hoping for a relaxing and enjoyable getaway, but the poor service overshadowed everything else. Unfortunately, based on our experience, we would not return and cannot recommend this property until they make significant improvements in staff training, hospitality, and basic guest service. They were cleaning the pool tiles with a powerful chlorine smell while we were trying to enjoy our swim time. It made us so sick. They would blow the pathway off with sand right into us in the mid day. People would annoy you up and down the beach selling everything above the sun! Necklaces, Watersports, Massages....it was non stop. This is not Ritz service.

  Dec 10, 2025
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  Great service by great people.

  We had another incredible trip to Turks and another great experience at the casino. It was made all the more special by the service we received from the staff. I would particularly single out our waiter Djey. He is an absolutely incredible host and could not have made us feel more welcome. It was the first time to Turks for some of our friends and they were equally impressed. Djey went out of his way to make sure we were taken care of. He has an incredible energy and is super enthusiastic. He is one of the reasons that we love Turks and will be back as soon as possible.

  Dec 08, 2025
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  Great resort but slow service

  The Ritz-Carlton Turks & Caicos is a beautiful property and it’s conveniently located next to local restaurants/supermarkets, which made getting around and exploring very easy. The check-in process was painfully long and despite arriving before several other guests, we watched others receive their room keys and head up before us. We initially thought it was an oversight on their part but the check-in was again painfully long when we went back to the resort a year later. The overall service (check-in, room/pool service, restaurants) is slow.

  Dec 03, 2025