What We Love
- Create unforgettable memories at this unique, one-of-a-kind "Playground for Grown-Ups," 21+.
- Satisfy your palate at any of the seven specialty restaurants and five bars, where mixing and mingling go hand and hand with superb dining and drinking.
- Enjoy VIP privileges, including expedited check-in/check-out and luxurious room service.
Things to Know
- The resort is only 13 miles from the airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- You can ramp up the excitement at this superior all-inclusive, topless-optional resort.
General Policies & Fine Print
Check-in Policy -Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3458 reviews
Temptation during Covid
Temptation reopened June 10th, 2020 and we decided to go for it in July, for 9 days. We are 4 days in out of 8 currently. If you are like us, you might have mixed feelings about going out of the country during a virus. Honestly, we feel safer here than in the US! This is our 5th time at this resort, so we are familiar with it! From temp checks at the airport, to shoe/ luggage disinfecting at the resort, there are many precautions set in place! You need to be aware of social distancing yourself, but this resort, and I think all of Cancun is killing it at maintaining as safe as possible for all guests. All staff wear masks and glasses. The buffet is managed like a well oiled machine. Someone will escort you through the buffet line and scoop food for you! This is where I saw, the food GM, Ignacio Garcia work alongside the employees scooping food for guests, working as an example for the employees and ensuring all guests are satisfied. To me, seeing a person in a managerial position work along with his workers, at the same level, says a lot about a persons character and why Mexico is #1 in customer service. So thank you Ignacio Garcia and Eric V for an awesome job keeping employees and guests safe and the delicious food going! Also, we always love Francisco the waiter in the buffet or Romanza! He is on it! Adan at reception helped us a lot with getting the correct room as we had some issues at check in. Patty from premier presentation was so kind at check in, we aren’t interesting in membership but she was so sweet to tell us all about it! So here we are 4 days in out of 8, having a great time! Come, don’t be scared, they are really blowing the US out of the water with the measures they have set in place during this pandemic!!!!
Beautiful hotel. They are taking great measures to ensure safety. I was helped at the buffet by an amazing server named alberto. He was wonderful everytime. Went out of his way to help, and anticipated me every morning for breakfast. The buffet manager Garcia is one of the kindest people I have met. Truly wonderful service from both of these gentleman. Mary from the buffet was great also. “The Cuban” the concierge was amazing and so helpful. I have so many wonderful things to say. Love this place!
Low rent skip it
Came here for a couple days and was hugely disappointed. The place is way over hyped. In a nut shell it’s a 2 1/2 star at best. There are up charges for every damn thing. You cannot even get an airport shuttle. Won’t be returning. Oh yeah, they stole a Facebook review I have a restaurant in Cozumel and copied and pasted it as if I’d given it to them.
The Best Trip Ever
This was literally the best resort I have ever stayed in and I will be back very soon. The activities, the food, the atmosphere, the drinks, and the staff was superb. I wouldn't change a thing about my experience from the time we stepped foot on the resort, we were treated like royalty.
Amenities very good. One negative thing though is their constant push to show how special premiere membership was by putting things on display that are only for premier members. That’s not cool! Playmakers were fantastic JJ, Alex, Sharp, Marco, and Jordyn ...