What We Love

  • Enjoy a family-friendly check-in with Hollywood styling, including red carpet stairs and yummy welcome treats.
  • Indulge your body and sprit in Spa luxuries such as the popular Chocolate Body Wrap.
  • The Marina Vallarta Golf Club is within walking distance to the resort.

Things to Know

  • The resort is only 10 minutes away from the airport 
  • Maximize your vacay hours by checking pick-up times on scheduled transfers
  • Onsite activities and amenities are perfectly suited to adults and families alike. 

Resort Details

Dining
Guests can enjoy delicious cuisines served at the resort's various restaurants.
OnSite Dining
  • Coco Café

    Enjoy coffees, teas, pastries and snacks served daily, 24 hours. 

  • Da Mario

    This unique restaurant offers delicious Italian cuisine to guests aged 8 years and older. 


  • Romantic Dining Experience
    For your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.
  • Seaside Grill
    The Seaside Grill offers eclectic, international cuisine paired with unforgettable beachside ambiance. 
  • The Snack Machine
    A variety of grilled favorites and snack foods served from a fun, colorful food truck.
  • Tiki Taco

    Every night, the culinary team at Tiki Taco serves up delicious Mexican specialties for guests. 

  • Various Bars / Lounges
    - Barracuda (Bar adjacent)
    - Manatees (Main pool swim-up bar)
    - Rendezvous (Main lobby bar offering cocktails and spirits)

  • World Café
    As the name implies, the World Café features a diverse array of culinary highlights from some of the world's most unique destinations. 
Poolside service, public area Wi-Fi, concierge and more amenities are available.
On-Site Amenities
  • All-inclusive meal plan
  • Babysitting†
  • Ballroom†
  • Concierge desk
  • Currency exchange†
  • Elevators
  • Laundry/Valet service†
  • Meeting rooms†
  • Pool
  • Poolside service
  • All-inclusive meal plan
  • Babysitting†
  • Ballroom†
  • Concierge desk
  • Currency exchange†
  • Elevators
  • Laundry/Valet service†
  • Meeting rooms†
  • Pool
  • Poolside service
  • Solarium
  • Wireless internet connection in public areas†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Children's programs, water sports, scuba diving, tennis, golf and more fun activities are available.
On-Site Recreation
  • Basketball court
  • Children's program, onsite

    EXPLORER'S CLUB
    At Sunscape Puerto Vallarta Resort & Spa, kids ages 3-12 will have a blast with all the fun-filled activities at the Explorer’s Club for Kids. All Explorer’s Club staff is certified by the Red Cross in CPR for children, designed to entertain the little ones with different programs based on science, nature and exploration.

    The program offers the following fully-supervised activities daily so mom and dad can have some alone time and peace of mind:

    - Programs based on science, nature and exploration
    - Arts & crafts
    - Playground
    - Movie nights
    - Sand castle competitions
    - Gaming consoles (available upon request and based on availability)
    - Weekly campout adventure in the tents at the club or on the beach (with the parents’ approval)

    Parents can rest assured while their children participate in fun-filled activities because all Explorer’s Club staff members are certified by the Red Cross in child CPR.

  • Fitness center on-site
    Our fully equipped, air-conditioned fitness center will provide a full range of cardio conditioning activities and exercise equipment.
  • Miniature golf †
  • Pool

    One main pool with a swim-up bar, and the brand new water park and beach wait service.

  • Spa †
    Guests can enjoy a variety of massage treatments at the beautiful gazebo on the beach.
  • Teen programs

    CORE ZONE TEENS CLUB
    The Core Zone features games, sports, activities and entertainment geared to teenagers ages 13-17 including:

    - Tournaments held at various times during the day
    - Giant Jenga and Connect Four
    - Board games
    - Darts
    - Ping Pong
    - Pool table
    - Air hockey
    - Xbox One
    - PS4
    - PSVR Headset
    - Flat screen TV for movies and music

    The resort’s Entertainment Team is there to ensure safety and responsibility while the teens take part in all the activities that are offered.

  • Tennis court
    2 tennis courts on-site. 
  • Volleyball
Off-Site Recreation
  • Fishing †
  • Golf †
  • Motorized Water Sports †

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 7149 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    SERVICE EXCEPTIONAL, FOOD HORRIBLE

    *We were a Party of 8* The ENTIRE Service Staff was exceptional. My poolside waiter Miguel was super helpful & kept our cups filled, including the virgin drinks for the kids. There was also a Miguel at the Main Restaurant who was also very attentive. I'm a bigger guy so after the 1st day when they saw I was uncomfortable in the chairs at the table they replaced it with a more comfortable chair for me and everyday after as soon as they saw my family checking in to be seated the chair was switched before we even arrived at our table. The Bartenders at The Rendezvous Bar were great too. Not just the standout names mentioned but ALL STAFF went above and beyond to make my entire Family feel like VIP's. The reason I rated a 3 is because UNFORTUNATELY the food was absolute trash besides maybe a handful of items. The Room Service wings & Chicken Burrito, Omelet station, fresh tortilla Quesadillas & maybe 2-3 more items were good. But besides that everything was unseasoned and barely edible. Sad because it was my parents 1st time in Puerto Vallarta only for them to have this subpar experience.

    Apr 26, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Must go to for families, excellent service and experience

    The experience from start to finish was fantastic! The food was incredible with a variety of options, including salad bar each meal. Sergio from entertainment brought so much liveliness to the activities and excitement for the kids. Sandy was so sweet in Explorers’ Club for the kids, and Pedro was the most amazing server, anticipating our needs and going above and beyond the call of service. The resort quiets down after the evening shows by 9:45, and the shows especially the Fire show are a must see! In peak season, the chairs fill up fast by the pool but most days we purchased an umbrella and chairs right at the ocean from a vendor. I highly recommend booking a fishing trip, ask for Francisco on the beach. We caught Bonita and YellowTail, such an incredible experience. All in all, 5 stars!

    Apr 26, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful Experience-Great food. Lovely staff. Amazing beaches and super fun pool

    Fantastic resort! Upon arrival we were a bit worried because our check-in was a bit scattered, but our opinions quickly changed once we were settled. Food was amazing, rooms were huge with turn down service every night. Entertainment was amazing each night with Aldo being absolutely outstanding with his entertaining abilities. Resort is a bit dated, but you manage to look past all that once you see the restaurants that are offered and the friendly staff always smiling and offering to assist.

    Apr 25, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Family fun

    Great family vacation. Good location, variety of food options. Staff is very helpful and polite. Building is old but is what we expected for the price. At check in avoid the vacation club pressure for free breakfast and activities it is a three hour sales pitch. Overall we were very happy with our stay. All ages had fun.

    Apr 25, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Terrible food, dirty pool, and pushy Hyatt salespeople.

    Dirty and cold pool, outdated rooms, and terrible food that forced us to eat off-resort after two days. The only upside is the beachfront location. Hyatt salespeople are like vultures in the lobby. The resort needs major TLC. Do not recommend.

    Apr 25, 2025
Hotel Advisories
  • AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 AM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Allowed:
    Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.

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