What We Love

  • World-class spa treatments (with stress-smashing treatments) featuring the only hydrotherapy rooms in Ixtapa.
  • Classes where kids can learn to be a DJ and take photography lessons.
  • Open air Bali beds and palapas for your beach shade with full food and drink service.

Things to Know

  • The resort is only 20 short miles from the Ixtapa Zihuatanejo International Airport (ZIH).
  • Zihuateanejo is only 10 minutes away and features cute folk art shops, boutique hotels, and excellent restaurants. 
  • Maximize your vacay hours by checking pick-up times on scheduled transfers

At this resort, you and your family are treated like royalty. Enjoy fun, relaxing resort ambiance combined with outstanding culinary offerings and great beachside entertainment. These smartly organized beach home-away-from-homes promise a breathtaking amount of family-centric activities, and deliver Unlimited-Fun® - for the kid in everyone.  The chances to laugh and smile at this resort are endless. 

As a guest at Sunscape Dorado Pacific Ixtapa, you will enjoy:

  • Dwelling in comfy, spacious suites with dreamy views of the Pacific from Mexico's Gold Coast.
  • Giving kids a resort passport that kicks off a scavenger hunt that involves getting stickers from various resort locales (read: keeps them occupied so you can chill).
  • Enjoying a variety of scrumptious restaurants with kid-friendly menus - and unlimited drinks for you.
  • Noshing any time your stomach hollers with 24-hour food/drink kiosks - healthy and kid-friendly.
  • Releasing your kiddos to the Explorer's Club (3-12) so they can burn off some energy with castle competitions, arts & crafts, and more.
  • Sending your 13-17 year-olds to the Core Zone so they can constructively channel their teen angst.
  • Enjoying family entertainment that won't make grandma blush.
  • Cutting loose with dozens of land and water activities.

Get MORE perks from your getaway to Sunscape Dorado. Now through 2020, guests will get these additional perks exclusive to CheapCaribbean customers:

  • Welcome letter
  • Complimentary in-room snacks
  • 25% spa discount
  • An in-room breakfast

Guests staying in upgraded room categories* will receive the above perks, plus two luxury inclusions:

  • A professional couple or family photo
  • 50% off a romantic dinner

Please note, not all reservations qualify for the above VIP inclusions & added values. Read all conditions here to see if you're eligible.

*Eligible upgraded room categories include all Sun Club rooms.


Ixtapa-Zihuatanejo International Aiport (ZIH) : 12 miles

Property Information

Total rooms: 285


Resort Details


Authentic Mexican, Italian and more delicious cuisines are served at various restaurants.
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The resort offers wedding services along with a business center, Wi-Fi in public areas and more.
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Water sports, golf, children and teen programs, fishing and more fun activities are available.
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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Spring Breakers are not permitted at hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type. This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information -
Room taxes and service fees are included in vacation price. 
Minimum night stay restrictions may apply. 
Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 4145 reviews
  • 4.0 star tripadvisor rating
    Great family resort

    We had a great time at this resort. Food was just ok but my 3 yr old loved the water slides. Beds and pillows weren’t great either. Resort is clean and staff are great. Bars don’t serve until 11am and there isn’t much for evening entertainment.

    May 19, 2020
  • 4.0 star tripadvisor rating
    Fun in the sun

    This past trip to Sunscape in Ixtapa was not my first visit to this resort. I have to praise the bellboy staff for making you feel like family by remembering your face was a great start to the vacation, thank you brian and luis for that. Rooms are comfortable, I would go for full ocean view. Partial view got me a peak at the ocean and a full view of condos next door. I cant speak highly enough about the staff who work the restaurants, bars, and pool staff who go out of thier way to make sure you are taken care of. Special thank you pool bar staff Simon, Raymundo, Luis, Ulysses. The highlight of my trip was the activities. I love to play volleyball and have alot of active fun on my vacations. Thank you to ALL the staff. Rambo, Jesus, xavi, and all activities staff. I do wish activity staff would be allowed to play music more freely during the day. Many of the guests felt the same way. I cant wait to come back for more fun. One thing I wish was better with the resort is a larger variety and perhaps quality of food and drinks. As far as all inclusive resorts go this is where this resort falls short.

    Apr 19, 2020
  • 5.0 star tripadvisor rating
    To Escape the Plandemic

    Fabulous Hotel. We checked into Sunscape after visiting the hotel and being given great service and attention by their wonderful conceirge Jorge. The room was fabulous , with a balcony looking dircetly over the pool and beach. All the staff were incredibly helpful and people couldnt do enough for us. It was a difficult time for everyone yet all the staff remained completely upbeat, positive and encouraged us to join in sports activities which was great fun THe waiters pool side service was second to none or there was the choice of the swim up bar. Allinclusive drinks were good quality and plentiful!!! The wellnesss centre was excellent and I sampled a few Massages Facials and even a haircut. The gym was adequate with a couple of running machines, cycles, cross trainers and multi gym plus space for floor work excercises. I would thouroughly recommend Sunscape Dorado Pacifico.

    Apr 13, 2020
  • 4.0 star tripadvisor rating
    Home Away from Home....

    To avoid the harsh winters in Canada, I make Ixtapa my second home. For the third year I have selected The Sunscape as my second home and it was fantastic as usual. Regardless of which hotel you select in Ixtapa since you will get a great beach and fantastic weather, the hotel makes or breaks your vacation. After doing extensive research of all of the hotels on the Ixtapa strip, the Sunscape met all of my requirements...a .spacious clean room, a variety of restaurants and food, but most importantly is the attentive friendly staff that is second to none. The location is at the centre of town close to shopping and if you get bored of the food in the hotel, there is a variety of restaurants just across the street. If you are looking for a long term stay, the Sales Director will offer you a reduced rate.Overall, the hotel has been renovated a few years ago so it is the most modern of any hotel in Ixtapa. Please note... if you are looking for 5 star food then please go on a high end cruise ship or perhaps go to a Ritz Carlton in Cancun. If you want consistent sunny weather and a great walking beach, you will not find it anywhere else in Mexico.(Trust me I have been to every location in Mexico and Ixtapa is the best !!) I am sure you will not regret The Sunscape as your vacation of choice in Ixtapa ! Enjoy !!

    Apr 13, 2020
  • 5.0 star tripadvisor rating
    WOW Experience at Sunscape Ixtapa

    WOW WOW WOW The Best week ever of my life spent at Sunscape Dorado Pacifico, Ixtapa. This was our first vacation at this location. A group of 10 family members went for a vacation together.  When we arrived at the check in, staff were all welcoming and the cool drink was refreshing. The only hiccup was that we all were given rooms in different floors even though we booked the vacation together for 10 people. They promised to change the rooms as soon as it becomes available within couple of days and they did that as well.   Our room was a partial ocean view on the 21st floor with comfortable beds and a stocked mini bar. Our housekeeper did an excellent job on daily basis.  We were privileged to spend one week at Sunscape Ixtapa. The beach was beautiful. The ocean somewhat dangerous for whole week with Black flag, and the weather was very hot.  The sunsets were breathtaking.   In regard to food we had a little problem on our own. We all are Vegetarian. There were hundreds of items in the food section and all looking fantastic but I am unable to rate them as we did not tried most of them. But what standout is that we mentioned one day to Jorge Luis Sanchez the  Chief Concierge about this and he offered to make a special menu for everyday that we will be staying. Although he went this far to please us, I respectfully accepted his offer for one day and told him that we will be just fine with so many fruits and vegetables and Taco Chips available. Where on the Earth you will find service like this, I don't know.    The WHOLE Staff at Sunscape are the best in the business of providing the best service and showing you an amazing time while on vacation. I personally thanks everyone of you as it is impossible to mentioned all the names. You all are exceptional on what you do. But I will mention a few.  A special shout out to Jorge Luis Sanchez the Chief Concierge, Benito, Hannia and Nadia at the restaurant, Rosy & Claudia at the front.  A Super shout out to two  more extraordinary people. Lorena Huerta at member services and Andre the Chef. These two outstanding personality went way above and beyond to make our group vacation a memory of the lifetime. Thank you to both of you.    Only one suggestion: Internet is sporadic, and only available in the lobby. May be add few extra dollars to the initial cost of the vacation and provide internet for free as well. Since its called "All Inclusive"  so try to make it All Inclusive. Had an amazing time in Sunscape Dorado Ixtapa. Beautiful resort and safe place to be in town. You all are best at making all of us feel welcome and at home. We will definitely be back next year. Thank You  

    Mar 28, 2020