What We Love

  • World-class spa treatments (with stress-smashing treatments) featuring the only hydrotherapy rooms in Ixtapa.
  • Classes where kids can learn to be a DJ and take photography lessons.
  • Open air Bali beds and palapas for your beach shade with full food and drink service.

Things to Know

  • The resort is only 20 short miles from the Ixtapa Zihuatanejo International Airport (ZIH).
  • Zihuateanejo is only 10 minutes away and features cute folk art shops, boutique hotels, and excellent restaurants. 
  • Maximize your vacay hours by checking pick-up times on scheduled transfers

At this resort, you and your family are treated like royalty. Enjoy fun, relaxing resort ambiance combined with outstanding culinary offerings and great beachside entertainment. These smartly organized beach home-away-from-homes promise a breathtaking amount of family-centric activities, and deliver Unlimited-Fun® - for the kid in everyone.  The chances to laugh and smile at this resort are endless. 

As a guest at Sunscape Dorado Pacific Ixtapa, you will enjoy:

  • Dwelling in comfy, spacious suites with dreamy views of the Pacific from Mexico's Gold Coast.
  • Giving kids a resort passport that kicks off a scavenger hunt that involves getting stickers from various resort locales (read: keeps them occupied so you can chill).
  • Enjoying a variety of scrumptious restaurants with kid-friendly menus - and unlimited drinks for you.
  • Noshing any time your stomach hollers with 24-hour food/drink kiosks - healthy and kid-friendly.
  • Releasing your kiddos to the Explorer's Club (3-12) so they can burn off some energy with castle competitions, arts & crafts, and more.
  • Sending your 13-17 year-olds to the Core Zone so they can constructively channel their teen angst.
  • Enjoying family entertainment that won't make grandma blush.
  • Cutting loose with dozens of land and water activities.

Get MORE perks from your getaway to Sunscape Dorado. Now through 2020, guests will get these additional perks exclusive to CheapCaribbean customers:

  • Welcome letter
  • Complimentary in-room snacks
  • 25% spa discount
  • An in-room breakfast

Guests staying in upgraded room categories* will receive the above perks, plus two luxury inclusions:

  • A professional couple or family photo
  • 50% off a romantic dinner

Please note, not all reservations qualify for the above VIP inclusions & added values. Read all conditions here to see if you're eligible.

*Eligible upgraded room categories include all Sun Club rooms.


Ixtapa-Zihuatanejo International Aiport (ZIH) : 12 miles

Property Information

Total rooms: 285


Resort Details


Authentic Mexican, Italian and more delicious cuisines are served at various restaurants.
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The resort offers wedding services along with a business center, Wi-Fi in public areas and more.
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Water sports, golf, children and teen programs, fishing and more fun activities are available.
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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Spring Breakers are not permitted at hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type. This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information -
Room taxes and service fees are included in vacation price. 
Minimum night stay restrictions may apply. 
Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 4129 reviews
  • 5.0 star tripadvisor rating
    Very nice location

    Everything was great. Good food excellent service and great location. Only complaint we had was the beds weren't very comfortable. But kuddos goes out to Simon, Ramundo and Javier for great service and always very pleasant with a smile.

    Mar 27, 2020
  • 3.0 star tripadvisor rating
    Terrible food - everything else great

    Sorry but we've travelled a lot, and done a lot of all-inclusives all over the Caribbean and this one has the worst food we've ever had. The buffet was small with limited selection and the food was tasteless. Some items we couldn't even figure out what flavour they were supposed to be! We tried the Bluewater Grill a la carte to see if that was better and it was awful too. We just ate across the street at the variety of restaurants, so good thing that we were able to get a deal on this hotel or we'd have been upset about that. Everything else was good - the service, housekeeping in the rooms (although public spaces were a bit shabby), the pool and beach area. The beach was great! This is a perfect location: wonderful beach, close to shops and bars, and beautiful weather. But they really need to do something about the food or it will discourage people from coming back. I noticed that they didn't have a Food category on the departure survey, which is why I couldn't rate it poorly. I wonder if they did that on purpose?

    Mar 26, 2020
  • 5.0 star tripadvisor rating
    Father/Daughter March Getaway

    This was our first vacation to Ixtapa at the Sunscape Dorado Pacifico as my Father and I travel to different places throughout Mexico 2-3 times a year! We were pleasantly surprised at the short trip from the airport to the hotel. When we arrived the staff were all welcoming and the cool drink was refreshing. Unfortunately, we didn't appreciate being harassed daily by the TIMESHARE staff in the lobby! They were relentless and even partook in our WestJet meet and greet which I have never seen before and hope to NEVER see again! Our room was a partial ocean view on the 19th floor with comfortable beds and a stocked mini bar. Matiude our housekeeper did an excellent job! We liked the no wristband feature and no reservations for a la cart restaurants. The restaurants and service were more than adequate and Rafael Pascacio, waiter, always greeted us and welcomed us to his section daily. His outstanding professional customer service brought us a smile daily! Evening Entertainment was ok however the costumes were far superior to other places we have been to. Kudos to the Mexican culture coordinators! The pool concierge, Jesus, always had a cheerful, positive attitude towards everyone daily! His smile was contagious! The beach waiter, Giovanni, was outstanding in his service and should be greatly commended as he is definitely an asset to the the team! His quick service and memory of what we drank was unpresidented! We enjoyed seeing him everyday! The beach was excellent however the waves were strong and made it difficult to go swimming! The pool was a welcome reprieve! We also felt the safe walking the beach and outside the property! We would recommend this place to family and friends without hesitation.

    Mar 25, 2020
  • 4.0 star tripadvisor rating
    Holiday with Friends

    Spent one week in Sunscape Dorado and had a wonderful time. A group of 8 friends went for a vacation . The beach was beautiful, the ocean somewhat dangerous, and the weather very hot. The location of the resort was desirable with so many places and things to see and do within walking distance. The resort itself is small, which we prefer, but could use some upgrades throughout. The food selection was okay, but could also use some new and fresh ideas. We did eat off the resort quite a bit which helped with the variety. The hours for the bars were quite strange, some not opening until 11 or 1 and closing by 11. There should be at least one 24 hour bar on site. Same with food service. If leaving on an excursion before buffet opens in the morning you are SOL on getting any breakfast or to go sandwiches etc. Our room had a beautiful view but we did not get a king size bedroom as per our paid upgrade and request. So that was a waste of money. All in all the resort was a 3 1/2 star but for the price we paid and the fun we had with our friends it was a great time! Oh almost forgot, walk down the beach to the right of the resort and get the best massage ever for really cheap,

    Mar 25, 2020
  • 5.0 star tripadvisor rating
    Returned home.

    I was privileged to spend two weeks at Sunscape Ixtapa. The Friends that are Staff at Sunscape are the best in the business of showing you an amazing time while on vacation. The staff made our experience the most memorable, making it feel like home, going above and beyond every time you needed something or had a special request. I would like to take this opportunity to thank them all, you should all be very proud of yourselfs for the service you supply. A special shout out to Jorge the concierge, we keep coming back because of you, your the best at making all of us feel welcome and home. I would recommend this destination to everyone. Great job Sunscape, miss you all already. Ian.

    Mar 24, 2020