Sunscape Curacao Resort, Spa & Casino - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9598 reviews

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  Fantastic location, view and amenities. Poor service and facilities.

  Amenities and location are great. Quite the opposite in terms of service and facilities. The rooms are not as the pictures appear, they are old and not well maintained. In the case of the service, long lines and waiting time to be admitted in restaurants and the staff is not kind at all.

  Jul 14, 2025
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  Sunscape - Curacao

  After reading the reviews for Sunscape I was pleasantly surprised with the friendliness of the staff, everyone was kind and had a smile on their face. The housekeeping staff did a great job in my room and had no complaints. The only complaints I really had was in my room there was a clear sign of mold on the ceiling and a musty smell, which was not addressed. They definitely need to address this. The buffet is rather bland but the specialty restaurants are really good. I really enjoyed the snorkeling but wish they allowed you to snorkel for free your entire stay not just 1 hour a day.

  Jul 14, 2025
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  Paradise Needs a Little Work

  My first all-inclusive and first trip to the Caribbean and it was interesting. The resort is OK, a little rough around the edges, but they have a great, though very manufactured, beach. My biggest issue was the lack of signage, both around the property (finding the building our rooms were in was an adventure), and in the World Cafe, the main buffet restaurant. Food was labeled with the main ingredient in it (chicken, beef, potatoes, etc.) but no information about how it was prepared or what was in it. If you have food allergies, you should be careful. The food and drinks are plentiful, but if you are a late night person, bring snacks because there is nothing really available after midnight. Also, the restaurants are confusing, the menus are limited, and the dress codes are enforced very inconsistently. For the beach, they have a policy that loungers may not be reserved, which is great. First come, first serve works fine. Except, when other guests yell at you and force you out of your lounger because they think they reserved it. Kind of scary and not a great experience. I was also surprised that, while very efficient at their jobs, 90% of the staff seemed miserable to be working there. The women at the front desk, the women in the gift shop, and a couple of the bartenders were nice, but most of the staff seemed like they were treated very badly by management or not paid very much or maybe both. Overall, the Caribbean was interesting once, and I might visit again sometime, but not at Sunscape.

  Jul 13, 2025
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  Sunglasses stolen, left in room with broken lock & no elevators

  Beach chairs were sub par and hard to get out of. Door lock for glass sliding door was broken in my room and I was left in it overnight with no repair. Sunglasses were stolen from my room. Be sure to get towels when you arrive as it closes at 5 and pools close ridiculous early at 6 PM. Food was not great and just ok. No elevator and was not offered help with luggage. No conditioner only shampoo & body wash in shower. We found out the last day when leaving that there was a place for ice cream. Hotel needs updating.

  Jul 12, 2025
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  Just don’t… you may think it’s Hyatt can’t be that bad it’s worse

  We stayed in building 2, large room but that’s all it really had going for it. It looked nothing like the pictures very dated. Walls need deep clean/ paint. Bathroom is cramped and impractical. Lighting throughout doesn’t light, dim at best

  Jul 11, 2025