Sunscape Coco Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2858 reviews

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  The absolute WORST!

  I have traveled to 45+ countries and stayed in 20+ All Inclusive Resorts and this is the worst resort I have ever stayed at, ever. The food is so bad that my husband vomited and was bed ridden for 2 days, the service is the worst I’ve ever experienced - nobody smiles, even the entertainment team looks like they are being tortured, it takes 30 minutes to get water to the point where everyone brings their own drinks from the mini fridge because we all know we will not get a drink, the food is bland and disgusting, the app does not work, there are not any activities to do, the beach is filled with seaweed so you cannot go in, the beach is also filled with nonstop vendors harassing you to buy things to the point where my son asked to go back to the hotel room for some peace and quiet, our keys stopped working and the person at the front desk threw the keys back at me - do yourself a favor and pick another resort. My family is counting down the minutes until we leave. This is the worst experience of our lives.

  Dec 27, 2025
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  Avoid, Avoid, Avoid

  Beware this resort, buffet food is not good, they have an ineffective reservations system in the app that means you'll most likely need to eat at that terrible buffet. Servers try, but too many people for them...and this was at the "Sun Club" Kaleidoscope buffet. Speaking of Sun Club....don't waste your $$ they have no way of knowing so folks in standard rooms all come to the Sun Club pools and beach area...so you pay more for nothing really.

  Dec 27, 2025
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  Poor service, old and dirty rooms,

  I am currently staying at the property, the rooms are very old, even the door lock doesn’t work. Seems like rooms were not cleaned properly after the last check out. The rooms toilets were not cleaned properly after last use. There were no toiletries provided except 2 tubes of shampoo. The reception service was very very slow. We waited in queue for 30 mins just because our room key/card was not working.

  Dec 24, 2025
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  Good Value, Clean and Fun

  We had a great time at Sunscape Coco. The staff was very accommodating, the property overall is VERY clean, very well maintained. I constantly witnessed staff seeing trash and picking it up. We had an issue with our room after our first night, I worked with Abraham (Ab) a manager from Sunclub and he went above and beyond to get us into a great new room and checked in with us multiple times to ensure everything was great, he knocked it out of the park and made a bad situation extremely positive, legitimately saving our vacation. Another bright spot was Martin in the breakfast buffet, this guy was cranking out omelettes like a pro, super nice and very positive! All other staff was very nice. Pools all very clean Bar staff and bars were easy and great Service at the restaurants was also very good. Food was “average” to good at the ala carte places, not a huge fan of the buffet food. But from a value perspective we more than got our money’s worth. Lots of activities, very pretty property good atmosphere for families. Cons: - The beach: unfortunately while kept relatively clean of trash, each day 2-3 feet of sargassum/seaweed would accumulate, it was like blanketed in the water, not much they can do about it, but for awareness. We did walk about 10 minutes down the beach once to Dreams and the water there was drastically cleaner given the currents, etc… Size?- very large property, our first night we were in building 14 and while a great secluded feeling, a solid .25 mile walk to the sun club lounge/checkin

  Dec 24, 2025
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  Winter at Coco

  Big NO to drinks on disposable plastic cups. Needs extra people. Staff were friendly. Still a budget friendly resort but this time it seems expensive because of the cons.

  Dec 23, 2025