Resort Details
- Agave Bar
Poolside bar
- Alltra VIP LoungeServing refreshments for club level guests
- At SunsetSavor Mediterranean flavors as you take in breathtaking sunset views over a serene blue lagoon.
- AzulBeach front buffet & Asian Cuisine serving local specialties by day and a la carte Asian cuisine at night.
- Brasas GrillEnjoy delicious cuts of meats and fresh seafood cooked on a BBQ and served poolside.
- Cafe MexicoCoffees, teas served daily
- Casa De Rosa
Authentic Mexico at its most delicious with warm hacienda décor and vibrant local flavor
- CravingsPastries, sweets, and other delicious dessert items
- Kaa Bar & LoungeLocated at the main lobby, featuring live music
- Las Olas BarBeach bar with Refreshing drinks by the ocean
- Sun Club LoungeServing refreshments for club level guests.
- The Dog HouseCatch this cart serving the hottest dogs and coolest drinks.
- Ventanas
Extensive buffet of impeccably prepared international cuisine
- ViaggioRustic cuisine of the Italian seaside
- 24-hour front desk
- Air conditioning
- Child programs†
- Children welcome
- Lounges/bars
- Restaurant
- Room service†
- Wi-Fi
† Fees may apply
- Pool
- Soccer field †
- Spa †Aura Spa
- VolleyballBeach volleyball
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17396 reviews
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Dec 19, 2025Josue @ Casa De Rosa A++++
Josue at Casa De Rosa was amazing! We’ve only been here two days, but he has especially gone above and beyond. Very fun character. Also, I HIGHLY recommend the stuffed poblano. We will be coming back, asking for Josue and getting more stuffed poblanos.
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Dec 19, 2025
The best server in the resort
Josue was an excellent server and very polite at The Mexican restaurant. The food was excellent and arrived in a timely manner
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Dec 18, 2025
The 24 hr coffee bar
I am so pleased with everything in this hotel. The staff was so helpful and friendly. Will definitely will be back. Lucia was wonderful and the crews at the cabanas were amazing. The food and drinks sooo good!
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Dec 18, 2025
Luis- deep tissue 10/10
Fantastic deep tissue massage by Luis. He was attentive, professional, and knew exactly how to relieve tension. I walked out feeling amazing.
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Dec 17, 2025
Loved our 1 week trip
I love the atmosphere felt like I was in Mexico eating at a mexican restaurant in a mexican room. The designs are perfect. Josue was my my server at the mexican restaurant very attentive aaked about allergies and checked on us. The rooms are very clean will clean them everyday unless you tell them not to. Good pay fpr value lots of shows and exercise activities to keep you from gaining wait. Loved the water zumba.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed: Small Dogs Welcome
- Only for service dogs