Sugar Bay Barbados - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2420 reviews

• 

  Outperformed all our expectations from day one

  This is hands down the BEST hotel I have ever stayed at. I can’t believe these reviews I’ve seen that have anything negative to say. The staff are so attentive I didn’t have to lift a finger at all, we never struggled or wanted for anything it was just presented to us in a warm bundle of Basian joy. Huge respect to the staff, the hotel management and the people of this beautiful island that made our stay 10/10 and then some. Unreal service from the moment we arrived, we felt so looked after and cared for which is rare for a holiday. All inclusive is truly all inclusive and then some more again! Beach staff amazing, front of house amazing, bar staff amazing, dinner was always a pleasure service staff amazing. This hotel is the best hotel I have ever stayed at, they set a bar so high a giant could limbo under it. Thank you so much, our honeymoon was incredible and I can’t wait to bring my children here when we start a family 10/10, 5 star all the way.

  Sep 12, 2025
• 

  Wouldn't recommend to anyone

  Not a very good review room outdated sheets hard not high thread count at all food wasn't good staff is nice I don't know how the reviews are so high which is what i went by when we booked it

  Sep 07, 2025
• 

  Fantastic holiday

  How can anyone find fault in this hotel? The location is perfect. Check in was easy and nice to be greeted with a rum punch on arrival. We were given a garden view room which was perfect for us as a family of 4 because it had 2 bedrooms so plenty of space. The hotel is small so nothing is too far away. The beach is beautiful and I liked that there was water sports available. I did kayaking and paddle boarding for the first time. The guys on the beach were great at giving advice and watching to make sure we were safe. The food was really good. Plenty of variety. You can ask for the kids menu if you need to. For lunch, you have the option of Colin’s bar on the beach which has a good selection to choose from. As we were there for 2 weeks, we were able to eat at Sizzle and Umi twice. Both fantastic food but as it is all open air, it is very warm at both restaurants. We booked 2 excursions through the hotel, the catamaran cruise was a fantastic day which includes lunch and all drinks. Snorkelling over shipwrecks with turtles was an experience I will never forget. The island tour with Rooster man was a great way to see other parts of the island. The harbour lights night is really good fun, great atmosphere, great food and the drinks were flowing. We also booked that through the hotel. There is plenty to do nearby. We walked along the boardwalk to Hastings. There are bars and restaurants there. My partner and son had a good afternoon at the racecourse. I visited the hotel spa and had the most amazing relaxing treatments. I wish I had got the names of the ladies to mention on here but they were both very good. There’s not lots to do in the evening but Sunday nights the girl group, Virgo were brilliant, really good at getting people involved. Even I was on the dance floor. Seeing the horses swimming at Pebbles beach was a good experience. I can’t finish my review without mentioning the staff. From front desk to beach guys to bar staff, restaurant and maintenance everyone is so friendly. These people genuinely want to make sure that you’re having a good holiday. Some that I would like to mention are David at the bar who made us laugh every day, also Aykeem at the main bar and Akiel at the pool bar. Yashandae was the first person we met and welcomed us to the hotel with a smile. She’s a beautiful person. Also don’t walk fast near Kimberley, she will tell you to ‘slow down, you’re on vacation’. Thank you to everyone at Sugar Bay for making our first holiday to the Caribbean so memorable.

  Sep 06, 2025
• 

  Making Great Memories with the family

  Loved it! Made to fell so welcome at the start by all the staff. Really great staff! Food and hotel. Nothing was to much trouble. Thanks so much

  Sep 04, 2025
• 

  Sweet Sweet Sugar Bay

  I first reviewed this hotel in February 2020, shortly before the pandemic hit. I had traveled here with my 88-year-old mother and my 60-something sister and knew then that I would be back. My husband and I have just returned from an eight-night stay and our stay was even sweeter this time. We opted for a garden-view room instead of the oceanfront family suite I occupied five years ago and it suited our needs perfectly. We were given Room 133, which was ideally situated for access to the pool, beach, lobby, buffet…actually, I don’t think there is a badly situated room in this entire resort. Throughout our stay, our quarters were impeccably cleaned by the housekeeping staff (hi, Tiffani!) and notes of thanks were written for gratuities. The bed was comfortable, the climate control excellent, the hot water plentiful and we had ample room for our luggage, clothing and personal items. As I was a repeat visitor, we were given a bottle of Cabernet Sauvignon which a charming note of welcome--and our wristbands were pink, which mystified many of the other guests whose strings were light blue. The front desk never failed to greet us by name, which made me ridiculously happy. The two trainees, Chloe and Akiel, have bright futures in hospitality ahead of them We enjoyed 95% of the food we ate and the only marginal dining experience we had was at Sizzle (which was true of my last stay, too). The food was very good but the pacing of the service (which was delivered by genuinely nice people) made me want to chew aluminum foil. And dear Lord, it is HOT in there. We were pasted with sweat when we left at 9:30, sans dessert which we canceled because we just wanted to get somewhere air conditioned. The buffet offered plenty of choice for all three meals, although we usually had lunch at Colin’s. Tea at 4 pm provided a nice snack before dinner if there was room in our stomachs. (My husband MADE room.) Umi was perfection and Kay is even more incandescent than she was in 2020. I am surprised to read some guests believe the liquor is watered down. I may be a cheap date, but we found the drinks to be potent. If you want more booze--or less--just ask. We enjoyed the Manager’s Meet and Greet very much and appreciated the resort’s escort to see the racehorses bathing in the sea on Tuesday. We also took advantage of the shuttle to Oistins on Friday night, but if I’m honest, it was just too long. We arrived there at about 6:45 pm and were ready to head back about 90 minutes before our scheduled departure. The Beach Guys were always happy to set up chairs and umbrellas for us and they were always available for a chat or to help. The gift shop offers snacks, toiletries, clothing and souvenirs at very fair prices. One suggestion to management: I think it would be super helpful if the resort provided a folder in each room of useful information about the resort, its amenities and environs. Did you know that five flavors of snow cones are available in the afternoon? A resort map, restaurant hours and activity/entertainment schedules would be most welcome. I would have been distraught to miss Virgo on Sunday night. Besides Sugar Bay's beautiful beach, comfortable accommodations and delicious food, it would be foolish to downplay the role the resort's employees have in ensuring a wonderful vacation. I did my best to make a note of the kind folks who contributed to our pleasure on our holiday: Akiel, Natalie, Chloe, Channel, Dylan, Romario, Kay, Deeannera, Aton, Kimberly, Kyra, Xavier, Brandon, Akeem, Zahran (when I return, I will expect a book report). I apologize for omitting about thirty other staff members. And I would be remiss if I didn’t give a shout-out to the guests we enjoyed meeting: Allan, Sue and Andrew from the Cotswolds; Karen and Kevin from Scotland and Newcastle; Linda and Laura from Ohio and Karin from Long Island. We are looking forward to returning with our family in the not too distant future.

  Sep 03, 2025