Sonesta Maho Beach Resort, Casino & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1734 reviews

• 

  Sharon and the ocean terrace team

  Sharon and the Ocean terrace team in the dining hall treated us like royalty. We stayed 6 nights 7 days for our honeymoon and I couldn’t have picked a better destination. We will be back because of the service we received. Thank you so much.

  Sep 14, 2025
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  I fell in love with Sint Maarten , one of my best trip but I’ll try the 5 star section next time

  If you’re travelling from Montreal with Wesjet to this hotel, be prepared to realize that 85% of the passengers will be going to this hotel. PROS: -It’s 3 minutes by bus from the airport -There’s bars , stores and a casino on the same street than the hotel -The majority of the employees are polite , professional and welcoming. Special thanks to ANNA with the magnificent Hazel eyes. She was so nice to bestie and me. - The food is good , specially at the buffet - We had the room 757 and the view was amazing - It was easy and cheap to go with the public transport, vans, to Phillisburgh and Marigot - Altthough the beach is small it is beautiful - The rooms were clean and the fridge was filled daily. There’s a mini bar with 4 huge bottle of alcohol. - No reservations are needed for the restaurant - There’s is lovely cats around the hotel CONS: - So MANY passengers were going at this hotel at the SAME time. Therefore, the transferts , check in and check out were the most complicated and chaotic I have encountered so far. - The hotel is a little be run down and in need of better decorations - Maho cafe was disappointing and the Oasis snack bar was too slow. - The programmation is repetitive , not creative and rapidly boring - It’s a 4 star hotel and will see the difference pretty fast from a 5 star hotel - It attract very noisy clients - The room service can be annoying when they knock at your door at 9 am while in Vacation NEXT TIME I will try the Ocean point , the adult section

  Sep 12, 2025
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  Uncaring management, marginal service at best.

  We visited this resort based on previous acquaintances recommendation. They had gone pre-Covid. Apparently things have changed. The swim pool bar used to be adults only. Not anymore. There is a continuous parade of kids, swimming, and splashing and what should be an adult only setting. They even held events in this swim pool bar. These events include children. They even contradict their own policy. There is signage around this pool that states no diving. However, they held a belly flop contest in this pool. What kind of example does this set for anybody? I brought my displeasure to the management and they absolutely had no concern. There is a separate wing to the semester that is adult only. I specifically asked just to use the pool in that area and was told by no means could that happen. There is also the fact that you have a mini bar in your room. Ours would not get restocked unless we purposely found somebody in the hallway that’s able to restock the mini bar. I have never stayed in an all inclusive that made you do all the work. The selection for food and all of the non-buffet restaurants is very limited. We were served two meals that we couldn’t even eat. We had fish and chips in their tavern and it smelled like bleach. Totally uneditable. To their credit, though the Asian style restaurant was acceptable. This trip was a total waste of our money and our time. I could never recommend this resort to anyone, with or without children. Don’t waste your time or money.

  Sep 11, 2025
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  Racist, Disrespectful Entertainment Manager

  The property itself has a perfect location, with beautiful beaches and truly great views that make for an amazing getaway. The setting is everything you could hope for in a vacation spot. Unfortunately, my experience on September 3, 2025, was overshadowed by very poor treatment from the entertainment manager, Matthew. When I and others at the pool bar suggested that Caribbean music be played to match the atmosphere, his response was, “This is not your backyard and we don’t take suggestions.” His dismissive and racially insensitive comment left me feeling uncomfortable and disrespected. It’s disappointing that such a wonderful location is being misrepresented by staff behavior that does not reflect hospitality or inclusivity. Management should address this issue to ensure all guests feel valued and respected.

  Sep 10, 2025
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  Run, don't walk, somewhere else!

  Upon my arrival (my friend & I arrived separately), I was barely greeted by Sonijka who relayed no amenities to me but told me to refer to the sheet of paper she'd already given to my friend. I was told the room still wasn't ready but to find friend, as she should be somewhere around, I called her, she was in the room that "wasn't ready yet." We sought out food at the all inclusive resort around 4pm and the ONLY thing available was a hot dog/hamburger stand with a line wrapped around the pool. We were forced to go to the hamburger place across the street which of course wasn't a part of the resort. Our room was atrocious, the "garden view" was a bare rooftop with astro turf, the photos are complete deception! Your patio space is only separated from other rooms by planters which seemed like a security issue to me. Once we returned from dinner, the roof was soaked, who would want to sit out there? The headboard looked like it had been chewed by rats, the bathroom mirror looked like it had been shot up, the TV volume didn't work and there was a stench. We brought this to the attention of Chaz at the front desk and we were told that there were rooms available but we couldn't move until the next day, and to come back at 9-9:30am. We did and we were met with disdain from a young woman whose name I didn't get but she told us to come back after eleven to speak to the manager & we did. Jovahny, the manager was by far the kindest man we encountered this entire weekend. He listened to our gripes and told us to come back that afternoon and a new room would be available to us. He kept his word! We were moved from 483 to 544 and it made a world of difference. We now had a balcony and pool view. I will say the beds were really comfortable. The all inclusive is misleading because they were definitely skimping on refilling our fridge, rationing things. There were NO snacks! Food was not readily available but only at certain times. Room service was only available to folks on the 9th & 10th floor. We found out there was two other restaurants Sunday night, granted this was not necessarily their issue as we could've asked but everyone had been so unwelcoming thus far. We went to the tavern last night (Monday) and there were two patrons, no one acknowledged us for at least 5 min, only to be told they weren't serving food, only drinks, despite their being a kitchen and what appeared to be a chef! I had to go out of my way to get my transfer changed as I wasn't about to be sitting in the airport for hours. The phone in our room didn't work, any time you picked it up, there was just a busy signal. I actually called the front desk from my cell phone. Again, the front desk was unhelpful. Raj and Amaya acted as if I was disturbing their conversation when I asked to use the phone. Just FYI, this airport is only five minutes from the hotel. I'd never stay at this "resort" again. Other people at the resort said the same. I would like to say that there were a handful of nice people at this resort: Mechale at the pool bar, the bartender in the casino. Crystaly, Shenika and Omarian as well as Jamie at the Fontana restaurant which didn't allow hats and I thought that was really weird! Plus, it was literally a skip to watch the planes land. Look for the $2 cabs if you want to move around the island, just pay attention to what the signs in the windows say. Be advised they will let ppl on way past capacity lol

  Sep 06, 2025