Solaz a Luxury Collection Resort Los Cabos

Customer Ratings & Reviews

TripAdvisor Traveler Rating

665 reviews

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  Two things I was surprised by

  First of all - don’t ruin your day by agreeing to hear the club marketing presentation. We were introduced to someone right after check in who made the pitch for us to hear the presentation in exchange for $300 of credit and 50% off at the spa. We agreed only because it was “75 minutes”. However, it was a solid 2.5 hrs! See the very bottom for a few more details. Now for the resort which was exceptional... The resort was way more luxurious, stylish and overall much nicer than we expected. Not too many times does a resort look better in person than online. This is one of them. Our Marriott Bonvoy status gave us a great upgrade to a one-bedroom suite and free breakfast. The service is excellent and we had 2 butlers who were available by text for any needs. Inside the room - our butler showed us how to connect our music device to the built-in speakers that were located throughout. There are 3 zones of speakers including the outdoor patio. It was a nice touch. The one-bedroom suite comes with 2 full bathrooms, an ice maker, wine fridge, fancy coffee maker and a jacuzzi bathtub on the patio. We were impressed with the design and execution as our patio was totally private from all sides, yet an ocean view was still maintained. What stood out were the details that elevated the experience. Binoculars were provided for great views of whales from the patio (which were very active!). Ambiance lighting, ice maker, whole gourmet coffee beans and a pool/beach bag is provided for use. Waters were provided complimentary in aluminum cans. Turn down service included chocolates. It was nice to have a ceiling fan & of course robes. The grounds are exceptional with attention to every detail. Art sculptures, varieties of cactus, ambient lighting…. It’s all there. The design and style is seamless with the arid landscape. The rooms are tucked away, and it didn’t feel crowded at all. Overall, I would say the vibe is more couples than families. My husband and I decided we’d leave the luxury for ourselves and not bring the teenagers here. The infinity pools are wonderfully elevated framing the ocean views. We enjoyed the “adults only” pool. The beach level is not cluttered. Pool service is exceptional. We enjoyed Al Pairo restaurant the most. The service was exceptional and food exquisite. Drinks were amazing and service all around was premier. I appreciated the purse / handbag racks. I also liked the luxury presentation of the bar. Everything visible was finely presented. I appreciate not seeing dirty dishes or plastic condiment trays. The pool bar had a similar vibe... the only thing visible are the beautiful bottles. Very classy. Back to the club marketing presentation… I’m honestly surprised the hotel even allows this. I understand the property has one owner, so hotel guests are the prime target. We did attend the marketing meeting which was way longer than promised (2.5 hrs!). The sales presentation pushes for a decision “now or never”. It’s ridiculous to think anyone would commit to that kind of spending (well over $150k) without thinking about it, speaking to your accountant, etc. We wanted to take a packet of info with us (because we were actually interested in some level of it) and that was not allowed. It was really dumb. My advice - don’t waste your time with the presentation as it may leave a bad taste.

  Jan 27, 2026
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  Love this place!

  This was our forth visit here and we loved it just as much as every trip before. We stayed on the Club side and enjoyed having our own condo with laundry plus a kitchen. This is a unique resort and built to relax, workout, and enjoy all that Cabo has to offer. The infinity pools are spacious with lower noticeable chlorine smell compared to other hotels. The whole resort is very clean - the team does a great job caring for it. The gym is lovely with a bright spacious space with both indoor and outdoor equipment. Parking on property is free which is appreciated. We came right before Christmas and the resort was decorated for the holidays with uplifting holiday music playing in common areas. We even received a beautiful chocolate Christmas tree. It was delicious! The team on site is amazing with top notch service. We find the restaurants on property to be too expensive so we eat off property most of the time. Would be great if Solaz could bring restaurant prices down 15% at least, then we would gladly enjoy the on property restaurants. Highly recommend!

  Jan 17, 2026
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  An exceptional, private 7-night beach getaway with a standout room upgrade, great food/spa, and top-tier staff

  My wife and I had a perfect 7-night stay at Solaz Los Cabos. I’m a Marriott Ambassador Elite and travel extensively, and Solaz stands out for its privacy, beautiful design, and consistently excellent experience. We were upgraded to a beach-view room with a plunge pool, and it was spectacular. The beach is stunning, food was excellent, and the spa was a highlight. Big shout-out to Teresa and Gabriel (our butlers), Fatima at Cascabel, Yowany at Mako, Andrea at the spa reception, and Teresa for an outstanding spa treatment. The only disappointment was the service at Sakugara Japanese restaurant. The food was great, but the service was subpar.

  Jan 11, 2026
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  DO NOT STAY AT THIS “HOTEL”

  Very disappointing experience at Solaz, a Luxury Collection Resort, Los Cabos. At check-in, we were persuaded by a staff member named Sergio to attend a “90-minute” meeting that turned into over 2.5 hours. We were told there was no obligation and promised 15% off food & beverage, which was emphasized multiple times as the only reason we agreed. The meeting itself was uncomfortable and aggressive — we were shuffled between multiple salespeople, pressured repeatedly, and presented with wildly inconsistent offers, ranging from a $120,000 package down to a $20,000 two-stay deal, just to get us to sign something. At checkout, we were told the food & beverage discount only applies to club members, a condition that was never disclosed. Had we purchased, the benefit would have been honored — since we didn’t, it suddenly wasn’t possible. This is not about the money. It’s about being misled to our faces and having our vacation time taken under false pretenses. When we tried to address it, Sergio ignored us and hotel staff refused to help or escalate. It was also clear that this property prioritizes the club and residences, not hotel guests. For the price point, there are far better options in Cabo that treat guests with honesty and respect.

  Jan 06, 2026
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  Good, not great

  7th trip to Cabo - previously stayed at Hilton, Casa Maat, Cabo Azul, Pueblo Bonita, etc. First Solaz stay. Marriott Ambassador. The room decor and layout was great for our fam of 4. 2 full baths, 3 full closets, 2 Q beds and a fold out couch, patio, full kitchen, laundry. Grounds and facilities very well-maintained. Excellent job with NYE fireworks on beach. Breakfast buffet very good (ours was included, but $60pp/daily if not). My complaints were a VERY understaffed pool service group (yes, I know it was the holiday season) and a freezing cold main pool, rendering the hot tubs useless because they were FULL (overflowing, in fact) of screaming children under 5. Very unpleasant. We have a 12 and 17 yr old who are quiet and the "family" pool was very unpleasant due to littles constantly running, throwing balls everywhere, splashing, crying, etc. People also had lots of dogs in pool area. For a "5-star" resort at this price point, this was unacceptable. Daily pool experience diminished the overall experience. Also ordered drinks only during the mid-afternoon (2pm - off-time, not meal time) from room service, took over an hour and instead of a glass of wine, got a bottle for $100 - not ordered. As mentioned in previous review, ALL food and drink VERY expensive - expected, understood, but FYI.

  Jan 03, 2026