Solaz a Luxury Collection Resort Los Cabos

Customer Ratings & Reviews

TripAdvisor Traveler Rating

621 reviews

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  A Beautiful Experience

  Solaz was a beautiful resort with the the highest quality and excellence in customer service, amenities, and overall experience. Hands down an experience from the moment you step foot on the property. I will no doubt be back. Thank you for a wonderful time! Till next time…

  Jul 02, 2025
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  Stay at Solaz!

  Amazing hotel with incredible service! Benjamin was our Artisan Butler and made the whole trip an even more memorable experience. All the staff was extremely attentive and helpful! Been to Cabo a few times now but I will be staying at the Solaz from now on.

  Jul 01, 2025
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  10/10

  Second time staying here and it did not disappoint! It is clean, beautiful & relaxing. Josue and Benjamin were the most helpful and kind people and were always very responsive in helping us with anything we needed. Highly recommend!!

  Jun 19, 2025
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  Solaz A Lack-Lux-ury Resort

  I made the horrible mistake of choosing the Solaz Resort. I visited June 13, 2025 and checked out early on June 14, 2025. Strike 1 - Welcome Hoax I entered Solaz Resort Los Cabos filled with excitement, eager to celebrate my fiancé's birthday in what seemed to be a luxurious destination in San Jose del Cabo. Unfortunately, my enthusiasm quickly turned into disappointment. Upon arriving, we were greeted with the standard welcome drink and a cool towel, but that was where the pleasant experience ended. During check-in with Nestor, I inquired about a suite upgrade as a platinum elite member—a request I had submitted in advance to enhance the birthday celebration. To my surprise, my request went unaddressed until I specifically asked about it; I was then simply offered a higher floor. Nestor informed me that he needed to consult with his manager, claiming no suites were available. As I waited, I couldn’t help but notice another family nearby who had the same elite status and was promptly upgraded to the suite of their choice—without any obstacles. This sparked my confusion, especially since they were receiving preferential treatment right in front of us. When I raised my concerns with Nestor, he seemed taken aback, almost as if he assumed I wouldn’t notice the difference in service levels. I was then told that my upgrade to a higher floor would be ready shortly, with the suite potentially available in a few hours or even the next day. I couldn’t fathom the idea of a room taking a day and a half to clean. Strike 2 - More Disappointment (Bad food and Service) Next came the dining experience, which proved to be another letdown. While waiting for our room to be ready, we decided to have lunch at the hotel around 3:30 PM. Despite the bar being largely empty, the bartender barely acknowledged our presence. The food we ordered was disappointing, with my fiancé returning her cold fries and distasteful drink. We ended up spending $96 on a lackluster meal of cold burgers and less-than-acceptable drinks—definitely not what I expected from a resort that is supposed to be of luxury caliber. At 6 PM, we received a golf cart to take us to our room on the higher floor. Yet again, I was met with disappointment; the room had a water smell and appeared a bit worn. I was extremely exhausted and had just fallen asleep after my shower when my fiancé woke me up, visibly upset, with a text notification stating that we would not be receiving the upgrade as promised. Strike 3—Time to Go! We quickly put on our shoes and made our way to the front desk, but Nestor was already off for the day. We encountered Uriel, the front desk manager, and once again explained our situation and the conflicting information we received. Uriel stated that an upgrade wasn’t possible, which led us to request a refund so we could leave the next day. He then stated he needed to discuss it with his manager. After a brief conversation, to our surprise, Uriel returned with an offer of a complimentary buffet breakfast and a promise of an upgraded suite for the following day. His sincere apology was a small consolation, and we reluctantly agreed to stay. The next morning, I received yet another text saying they were uncertain when the suite would be ready. I opted to go to breakfast alone since my fiancé was understandably frustrated. Unfortunately, the food was just as disappointing as the previous meal. At that point, I had made my decision—we were leaving! I communicated my desire for a refund for the remaining days to the front desk, and they agreed without much resistance. We had planned a boat ride, so we went ahead with that. After returning, I finally received a message at 3:20 PM stating that our upgraded suite was ready. Our bags were already packed and car waiting for us to depart. In hindsight, the best decision I made was to leave the Solaz Resort. We relocated to a different resort where our experience completely changed; the service was impeccable, and the quality of the food was outstanding. In conclusion, I cannot recommend Solaz Resort Los Cabos. Save yourself the stress and disappointment, and don’t risk ruining a vacation or special occasion due to subpar service and food. I’m now back home in Washington, DC, and felt compelled to share this lengthy review as a warning to others. Our initial trip was for five (5) days and we left after one (1). Please note, I have yet to receive my refund for the remaining four (4) days I did not stay.

  Jun 18, 2025
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  Amazing

  I really love the peace of this resort!! The people are warm and welcome Natalia in the front was terrific she help me a lot, I'll be back!

  Jun 16, 2025