Senator Puerto Plata Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3180 reviews

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  Worst hotel ever. I do not recommend. Even the beach was terrible full of rocks . The staff is rude and the food is terrible It is so bad and you cant even get plates because they limit the hours which you can eat. The staff is only nice when they try to sell you their membership. Once you say no after them being so pushy they get nasty. It is overcrowded with rude locals . Not a great experience at all. Playa dorada has amazing beaches, I recommend you go there instead. The café place had the rudest worker when I asked for a tea that they claimed they had. I went 3 days and everytime they never had anything The lady at front of the buffet was nasty and one of the bar tenders was rude and made inappropriate jokes. He was touchy we a few guest. Beautiful country but this resort is terrible.

  Jul 18, 2025
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  Not a high standard resort

  Horrible hotel experience! This hotel appears to be in financial problems. Yes the facility is beautiful, but they are struggling with up-keeping and making needed repairs. It was very noticeable, in particular with the rooms. I was there for my bday and I had to change rooms, all disappointing; door lock broken, phone had no cables to call reception, furniture chipped/scratched, no amenities in room, poor Air conditioning, one of the rooms had European charging outlet and unable to charge my phone. The food during weekdays is horrible! They use the left overs and recreate dishes the next day. At times food was inedible due to extreme high sodium, due to their recreating dishes. Weekends food was better quality and fresh. This is when it’s more crowded when locals stay at hotel. When I checked in 1st flag was the receptionist, very rude n condescending when I asked questions regarding instructions for room despite that I asked in a kind manner. The activity/lead instructor has a sarcastic sense of humor that he considers entertaining. It seems to go unnoticed, but some of his jokes were rather offensive and not humorous. Had the hotel been presented as a category 3, then all of this would have been fine with me upon booking, but this hotel definitely is not a high standard hotel.

  Jul 18, 2025
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  Nice work 😇

  Best staff ! Senator is the best place for you guys coming for vacation baby on animation time it’s very very good thank you so much for everything 🙃🙃🙃🙃🙃🙃🙃🙃🙃🙃🙃🙃🙃🙃🙃🙃🙃🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🙂🙂🙂🙂🙂🙂🙂🙃🙃🙃🙃🙃🙃🙃🙃🙃🙃🙃🙃🙃🙃🙃🙃🙃🙃🙃🙃🙃🙃🙃🙃🙂🙂🙂🙃🙃🙂🙃🙃🙃🙃🙃🙃🙃🙃🙃🙃🙃🙃🙃🙃🙃🙃🙃

  Jul 15, 2025
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  The Best Massage!

  I have been visiting the Senator since 2018.. at least twice per year, and always get a massage from Maria Belkis. This lady has magical hands and I leave totally relaxed.

  Jul 14, 2025
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  Amazing Stay at Senator Puerto Plata – Highly Recommend!

  My boyfriend and I stayed here for 14 days and had an incredible experience. Here’s what stood out: The Beach: One of the best beaches I’ve ever seen. Yes, it’s a bit rocky right in front of the hotel, but walk a little to the right toward the neighboring resorts and it becomes sandy. The third resort is empty, so you’ll have the beach completely to yourself – peaceful and perfect! The Staff: Friendly, helpful, and professional – truly the best we’ve encountered so far! They never expected tips and were never pushy about it. Special shoutout to Julian at the Larimar buffet – thank you for your warm smile, excellent service, and for always remembering my drink order. You made our experience feel personal and special! The Food: So much variety and something new was added every day. We were there for two weeks and never got bored of the food ! The Room: We stayed in the older section, but our room was spacious, clean, and comfortable. It was cleaned every day. The bathtub (not a walk-in shower) worked perfectly for us. Mini fridge worked great and we received two large bottles of cold water daily – a nice touch! The Entertainment: I read complaints before coming, but honestly, there was a different show every night! Not your style? No problem – just walk to the next-door resort and enjoy their entertainment instead. If I had one small wish: more bachata music and dancing! The Only Downside – The Snack Bar: We tried it once for lunch and had a disappointing experience. My boyfriend asked for three different plates and was told each time they were no longer available (this was at 1:30 PM). The two girls working there exchanged knowing looks – it felt like they just didn’t want to serve us. We left and returned to the buffet, where the service was excellent as always. Despite the one hiccup at the Snack Bar, we felt safe, relaxed, and well taken care of at the Senator! Highly recommend it – we would love to come back!

  Jul 13, 2025