Senator Puerto Plata Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3164 reviews

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  Senator Puerto Platan Family Vacation

  Puerto Plata is a great place to visit with family and children. However, be careful when choosing the resort and accomodations you are looking for for a well deserved vacation. I have been to Punta Cana & Mexico several times and this has been the worst resort I have been to so far. They claim themselves to be a 5 stars resort which I DO NOT AGREE. The air conditioning maintenance is very poor in all units. We were changed once and the second room was the same. Customer service is average. The lady at the front desk was very rude to my husband when we complained for the 3rd time about air conditioning. The food was average. I truly believe they sell themselves as a 5 stars hotel but they are not. Paid for ocean view and I got partial ocean view. Refer to the photo. Owners should provide more maintenance and care. Will not be staying here never again.

  Jun 25, 2025
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  Awesome

  Great place we had a problem in the building we were at and the gave us another room, everyone is so friendly will definitely come back here soon

  Jun 24, 2025
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  Beautiful resort but you won’t have to worry about gaining 10lbs!

  This resort is beautiful & the staff very friendly. The food was mediocre at best. The Japanese restaurant was fantastic, the Italian restaurant terrible. & the breakfast buffet, Steakhouse, & sports bar food was ok. But lunch & dinner buffet was barely edible. However, the advertising that they have 3 restaurants all inclusive is a bit misleading. You DO NOT get to eat there anytime. You have to make a reservation & you can only go to each of the 3 restaurants 1 time only. Otherwise, the buffet & sports bar is about it! I would go back just because of the property & staff.

  Jun 23, 2025
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  Good place but is it not an excellent hotel

  My honest review... Pros: 1- ALL personnel are well-trained not to ask for tips. In the past (other hotels), they always asked for tips after even greeting... At Senator, they are polite about this. I personally tipped a few people instead of leaving the money on the table. These fantastic people were a bit shy about receiving the money, and I insisted on taking it because I loved their service and the attention they gave to me and my family. 2- I liked the food, especially the bbq place. It was easy, and Malvin was amazing at booking everything for my family and me. 3. While I was there, there were enough chairs for everyone. Not a problem AT ALL 4- The entrainment team and the dancer group during the night were amazing 5- I didn't have high expectations from the beach. I loved it; it's not as rocky as Lake Ontario. However, the sand is not like Cancun. I was perfectly fine without my water shoes. 6- The bar personnel were terrific, they continuously brought us drinks to the jacuzzi without asking!!! Cons: 1. I upgraded my room to the new "luxury" building before my trip, as I had read that the AC was not working. When I was there, the guy at the front desk assigned me the old building, and I mentioned the AC issues that I had read about before going to my room, and they said, "If you have any complaints, come back tomorrow" (THEY KNOW ABOUT THIS ISSUE). Then I highlighted my upgrade, and Michelle at the reception area was exceptional and fast; she assigned me my new room and apologized. 2- There is NOT WATER service after midnight until 6:00am. I got the hotel around 10 pm then I unpack then I went to the bar and around 1:30 am I wanted to take a shower I called reception and complained they acted surprised... 4 days laters I was at reception pick up some water bottles just in case for the night time and I was a considerable group complaining about this, and again the personnel acted surprised. I understand that it's not the front desk's fault, but it would be nice if someone had informed you of this before booking the hotel. 3. Even though I was in the luxury building, the AC sometimes acted like a heater... I turned it off and opened the balcony, along with the fan. However, my family stayed in the room in front of us (in the same building), and the room was always fresh. I spoke with Isayra, and she offered me a new room, but I didn't take it because it felt too hot... 4- The card reader in my family's room stopped working around 1:00 am (they could not enter their room), so they had to call a special technician with a computer to sort it out. It got sorted out around 2:00 am, but the guy gave me an attitude because I wanted to make sure that it was working correctly before he left. I had to stop him from turning on his motorcycle and leaving. I was begging him to stay until we made sure that the card reader was working. I get it, it was 2 am and he was probably sleeping, but we wanted to sleep too... However, the following day, Isayra called me and she understood and she provided a late check-out due to this inconvenience.

  Jun 19, 2025
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  We will be back!

  My family and I: husband (46), me (44), son (28) DIL (29), son (24), gf (22) found this resort to be a little slice of paradise! We have gone to Grand Sirenis in Mexico (with ULC benefits) for the last 2 years, so we hoped the same attention to detail would be found at Senator, and it was and more!! Since Senator is so much smaller, we came to know the staff at the ULC building by name and they knew us as well! Because of our personal concierge, Juan Nunez, our weeklong stay was fabulous! He contacted us a month before our trip for our information and paved the way for a week that was planned perfectly. He booked our requested restaurants each night, made spa appointments, saw us daily, and became a friend. We booked 4 swim-out rooms that faced the ocean (2 were facing the cruise port and the other 2 faced the beach). We LOVED these rooms because they were set up like a condo, minus a full kitchen (the room did have a coffee maker and microwave). The food was what we have come to expect from resorts (and cruises). It was fine and we never went hungry haha. Our favorite restaurant was Japanese (although it was sooo hot since they cook in front of you---take a personal fan) and our 2nd fav was the Steakhouse (filet was awesome). The coffee shop was such a nice place for an after-dinner treat, the pizza place was great for an afternoon snack, and my boys enjoyed the ice cream shop! We never got around to eating at the Sports Bar. We did eat in the main buffet for breakfast 1 morning, and ate on the deck facing the ocean---beautiful! The other days we ate breakfast and lunch at the ULC restaurant. It had a smaller buffet and a menu. The fresh salmon was amazing! The steak salad, chicken burrito, and hamburgers were also great! We do not drink alcohol, but we did enjoy pina coladas, Miami vices, and other daiquiris. We were also happy to learn that we could order water at meals (unlike in Mexico where it made us sick). They pour water from large water bottles and the ice is also brought to the resort inside bags. There were very few people at the resort, which was nice for us because nothing was crowded and there were no wait times; however, this did affect the daily activities such as cornhole, volleyball, etc. which my son and his gf would have enjoyed, but there was never enough interest among other guests. We only went to one nightly show (magic show) and it wasn't too good, so we chose to enjoy fellowship with each other on the other nights over coffee and ice cream beachside. We are already making plans to return next summer to a piece of paradise where time slows down, a breeze is constant, and we want for nothing.

  Jun 03, 2025