Secrets Wild Orchid Montego Bay - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

11120 reviews

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  Birthday celebration Secrets, MoBay

  Some staff go above and beyond, others just want to get job done as quick as possible and this is obvious. I.e telling us we have to come early for dinner and items on the menu not available. When the restaurant is opens until 10pm. No consistency in room turn down in evening., i.e, one night slippers and mat, next night mat, no slippers next night no mat or slippers, next night mat chocolate, next night chocolate and mat. If the job is going to be done, ith has to be done properly or not at all and the same every night. On arrival observed guess receiving hot towel and drink. This was not available, to us as a group of 6. Some rooms in our party received welcome fruit bowl and drink, while others received nothing. Promoting as a luxury hotel with room rates to match, means little room for error and acknowledgement and correction to rectify should be instant firstly with acknowledgement. The housekeeping manager was excellent and moved efficiently to ensure our stay was the best it could be. However all staff need be trained in the understanding and their significance in promoting the brand they are representing. If the staff had 20% positivity and enthusiasm as Breathless breakfast staff Teresa, I would rate service as 1st class. Other staff I would like to name, Kimberly, Mr Dixon, Melanie The disappointment of initial birthday celebration on the 8th left a bitter taste, however the staff made up for the 2nd birthday celebration on the 15th. Some of the furniture at Breathless breakfast area needs to be repaired to avoid hazards. The rooms nice and large at with hot tub, however if you upgrade you can have hottub on your balcony - nice touch.

  Jun 24, 2025
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  I cannot reccomend this hotel. You can wait for ages for a table at a really bland...

  This is our honest opinion, we are fortunate to be able to travel a bit and honestly this place has put me off ever contemplating a big resort again. we were so looking forward to this holiday, but there was so much wrong with it. Firstly the good bit we are from the UK and we met so many lovely people from all over the world, mostly from USA, On arrival the bell hops were brilliant, fun and friendly, then we went inside to a gloomy reception with gloomy people, we are happy go lucky people so just laughed it off. The food was barely edible in all restaurants, the French was the best for us out of a bad bunch. We ate poolside at lunchtime they had a salad buffet with lovely cheese. Brilliant coffee shop that opens nice and early, The grounds are kept gorgeous. We paid( paid to eat in the rooftop restaurant one night at breathless same food but fealt very special, and the staff in there were great. The pool areas had lots of people with their big flasks filling the up from the bar..and I was watching how often people got out for a wee...(none) We were treated so rudely by lots of staff at all the restaurants...now that makes me feel like we were not nice people, but we are so polite and respectful always and always tip at the end. We met another couple who we shared a lot of evenings with and one night we were treated so appallingly we actually walked out of the restaurant, our waitress was treating us with utter contempt for absolutely no reason, she even kissed her teeth at my husband when he dared to ask for some bread. We went to reception to ask for an complaints email address, I was to upset to discuss what had just happened and she went on the phone then looked up to me and said are you making your complaint before or after you leave?? My friend then said we have never experienced such an awful dinner service anywhere let alone in a supposedly 5 star hotel. The woman handed me an email address and we went and sat in the lobby bar. This area by the way is rotten cobwebs and broken furniture. The waitress in question walked through the lobby to reception glaring at us as she walked, we could only pressume as the receptionist knew my name she had checked to see where we ate. Then 5 minuits later another lady came to ask us how our meal was...we were intrigued as nobody had cared before..Anyway I told her what had happened and also told her I was not looking to get anyone in trouble but j could not ignore her behaviour.. After a few minutes twoing and throwing the lady suggested to us that the waitress had heard our British accents and made an assumption...wow just wow...we were all speechless, I have put in a complaint but nothing has come of it just a generic email response.. I read trip advisor reviews all the time and luckily i jave never had to write a bad review, sometimes when they are mainly good I ignore the bad..our TUI shop reccomended this place to us over couples negril, we really wish we hadn't listened to him. Hope if you have already booked and reading this review you don't experience the same as us. But if you havnt booked go to negril, we had a day trip there and it was such a different vibe...you could walk out in the evening. And one last thing everyone told us we would be offered weed by everyone..I don't care about that however I didn't expect to be offered everytime I stepped out of my room by staff maintenance men..crazy lol

  Jun 22, 2025
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  Great Stay

  The beach was lovely and the food was so good. I think I would definitely return but I'd look into staying in the "preferred" building because the pool/beach were a little quieter. People really played the towel game and reserved seats here but it wasn't a big deal for my husband and I. We usually snagged umbrella seats once people got up and left in the afternoon.

  Jun 19, 2025
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  Superb experience

  The whole experience was amazing and we couldn't fault a thing. Our butler service from Devon and Adia was a wonderful experience and we came home totally relaxed. Nothing is to much of a problem and the hotel lives up to the Jamaican saying of 'No problem man'. Cant recommend this place enough, thanks to all the staff, you were all fantastic.

  Jun 19, 2025
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  The Staff Make The Stay

  We had the best time. The entertainment is great, the buffet (world cafe) is really good as well. As an interior designer, the interiors throughout the resort are slightly dated, rooms, resturants, pools etc. If you don't care about the resort aesthetics, this will not bother you at all. The best part of the resort is the worker, they will make your experience outstanding. Standout employees I encounted are as follows. Chad is incredible. He is a part of the entertainment team, I had so much fun with him on my trip. He taught me how to do the 'drift' dance by the pool when we requested the song. He was so hardworking, I saw him there in the morning and late nights. My sister loved bracelet making with Kenzie. We also enjoyed Orlando's amazing energy. He was always smiling and dancing his way around the resort. He does the pool cabana service but should definitely be a part of the entertainment team, he is such a character. Lastly, Akile is part of the check in team, and if you're lucky enough to have him check you in, you're in good hands. My partner and I were assigned to a room we did not want (double beds and sharing a wall with family). He rectified the issue immediately and put us in an oceanfront room. It was incredible. Akile made our stay incredible, and it would not have been as special without his help.

  Jun 16, 2025