Secrets Wild Orchid Montego Bay - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

11267 reviews

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  Secrets Wild Orchid: Preferred Club, First All Inclusive Experience

  Great first experience of all inclusive with just me and my wife. We stayed in the Preferred Club with Adia as our butler. She made our stay even better. While we only went out on one excursion since this was a 'getaway from work', Going to some local dinners or shopping in the future would be a good addition. We would highly recommend Secrets Wild Orchid and will definitely be back in the future.

  Oct 21, 2025
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  Unhappy Visitor....BC

  I would shop around before booking if you are looking for a spectacular resort. I just don't feel like for the amount I paid that I got my money worth. Also, the ride to the excursions is very scary and the JamWest amusement park needs a facelift, it is very run down for the cost.

  Oct 21, 2025
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  Look elsewhere for a better experience

  Was not what I expected from a Hyatt resort. Food was not great at the specialty restaurants, and generally the service was average throughout the hotel. They ran out of rum and/or whiskey at all the bars around the pool every day. Cleaning staff for the rooms were kind, but the rooms were not cleaned well. Everything just felt kind of cheap and slapped together. I wouldn't stay here again.

  Oct 21, 2025
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  It’s Okay

  First and foremost the staff work really hard to make your staff enjoyable. For that reason I gave it 4 stars. Check in area is quite small with limited seating so when they tell you to come back at 3:30 (not 3) for your room, you’ll be jammed up with everyone else. Check is slow and they send you over to the concierge desk where they basically sign you up for a vacation club presentation. I will say it’s not too high pressured so they don’t call and bother you if you don’t show up. The promenade with the stores and restaurants is lovely and reminds me a bit of a Disney resort with the music played early in the morning. The birds and crickets sent up a symphony of sounds in the evenings and night ensuring you never felt alone. On the other hand, if you’re into horror movies you may get a different vibe from it. I prefer to go with the positive. I know my daughter who thinks birds are suspicious at the best of times would have had a little trepidation. The buffet had a lot of options. My view is for what Air Canada Vacations calls a 5 star, I would have expected better quality food. But it’s not the first time the star reviewer at Air Canada vacations has sent me to a 5 star that turned out to be more a 3.5-4 Star. Fool me once and all that - but I will not be fooled again. Taking the Tripadvisor ratings is the best course. The rooms have all the amenities and the beds are very comfortable. Water temperature and pressure was good and reliable. AC works well. The rooms and resort, I believe, were built during the Jamaica honeymoon boom but architects who think you want to lay in bed and watch your companion soak in the ti Make it’s a bit awkward if you are not in the situation where you want to show your bits to your travel partner. Our first room was supposed to be ocean view but all we could see was the plan tress so they moved us. Our first room had no drinks in the fridge and no slippers or hand soap and we had to request the soap and slippers. They did have robes though. Our second room had no soap and no slippers and no robes. There was water and two red stripe in the fridge however. Dinners are typically at the a La carte restaurants. Blue Mountain and Portofino were okay. The French - well my son had Octopus (high risk I know) and it was very mushy. I had the snapper and it was over cooked and dry. I will say I find the overcooking thing quite common in the Caribbean and I guess from a food safety standpoint it’s better overcooking than undercooking . Overall I found the food just okay and generally overcooked and over salted. The drinks from the bartenders at the inside bars were yummy and well made. At the pool, there was a heavy pour and ready mixes so I found them too strong and not to my taste. I would say most of the folks around. The pool enjoyed the pour to mix ratio and as I said staff aimed to please and I guess strong drinks do it. Cabana rentals start at $100 USD. Nice if you want to splurge. We found the Lou fees and pool umbrella suffice t for our needs and the loungers and huts at the beach worked fine. The beach is in the bay so no waves and is shallow (up to my neck) and it’s a protected marine area so there is some jelly fish from time to time. We spent the mornings in the ocean and had no issues. The pool is quite nice and accessible with gradual entry points. Towels are plentiful as are loungers. Servers are around and happy to bring you a beverage. Clientele was predominantly American and middle aged to seniors. Maybe two or three younger couples if that matters to you in your decision. Many indicated they had been there previously. I wouldn’t want to go back at the price I paid. I think part of the issue is as more and more of these resorts become part of the same umbrella group - Hyatt- there’s no need to compete and keep standards high. Having done the Sandals/Beaches thing a few times- I would have to say, in my opinion, the food and accommodations are not what they were at one time.

  Oct 20, 2025
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  couples vacation

  We were delighted with the friendliness of the staff, very good service, exquisite food, and very good drinks. Without a doubt, I recommend it 100%.

  Oct 20, 2025