What We Love
- Make the best day of your life even better with outstanding wedding/honeymoon packages.
- 24-hour room service will put a dazzling array of amenities and luxuries at your fingertips.
- Create lasting memories with friends and family at any one of the countless shows and performances taking place on a daily basis.
Things to Know
- It's only a 25 minute ride from the airport.
- Upgrading to the Preferred Club will give you exclusive access to upgraded rooms, afternoon hot and cold hors d'oeuvres and more.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Montego Bay has captured the imagination of travelers from around the world. Now, you can experience the thrill and magic of this unique destination while indulging in an uncompromising, luxury resort experience.
When it comes to all-inclusive Jamaica resorts, Secrets Wild Orchid sits comfortably at the top of the list. With unbelievable onsite amenities including a diverse selection of gourmet restaurants, onsite fitness center and lavish spa, there's nothing stopping you from crafting the vacation of your dreams during your time here.
This resort has everything you have ever wanted in an all-inclusive getaway and so much more - it's called Unlimited-Luxury®. Here's a snapshot of what you get:
- Unlimited gourmet A la carte dining - nine gourmet restaurants (no reservations needed), plus a coffee bar for your requisite caffeine rush.
- 24-hour room service - if you wake at 4:13 am and want something, you can get it.
- Unlimited international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too.)
- Daily refreshed, complimentary mini-bar. You'll never be parched.
- Nightly entertainment - weekly theme parties by the pool. Get ready!
- Pool and beach wait service.
- No wristbands.
- No gratuities, unless you are so moved.
- Sip, Savor & See lets you nosh/party at the neighboring resorts.
- Free Wi-Fi with the Unlimited Connectivity mobile app that lets you stay connected to friends and family.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -Spring Breakers are not permitted at this Hotel. A student group consist of those that travel without parent or a responsible adult in each room. This could refer to but not limited to high school or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservation of this type.This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating10290 reviews
DAVION IS THE MAN!
If you go preferred club, the swim-up with the butler is where the value is at. Otherwise I'd just go normal room. But with the butler, and specifically DAVION, it was a whole different experience. So attentive, took care of us completely, and made my birthday a blast!
Definitely going back
Secrets Wild Orchid will be my preferred place for lodging when I return to Jamaica. The food, entertainment and hospitality was amazing. Once we arrived at Secrets Wild Orchid, we were greeted with the phrase "Welcome Home". It really did feel like home.
If you want to relax, the butler service is a must have...
My partner and I spent five nights/four days at Secrets over the New Year's holiday. A close friend stayed at Wild Orchid the previous year and strongly encouraged us to pay the extra amount to have the Butler service. I resisted until a week before and I'm glad I gave in. The butler service was $150/night which we paid in advance of our travels. I was originally booked in at Secrets St James and one week before my trip I was notified by the hotel via email that our reservation was moved to Preferred Status but to Wild Orchid rather than St. James. I was initially disturbed as I had done my research and was set on St. James; however they promised an ocean front room so I went with it. I will say after exploring the entire property if I were to book again I would book at Wild Orchid rather than St. James, so in the end I was happy with the switch. The reasons for my change of heart are because Wild Orchid is actually situated closer to the majority of the restaurants and we had access to the Preferred beach. It was quieter and the beach was lovely. In regards to the 'preferred' upgrade it was a bit misleading because they did not put us in the Preferred building; however we were able to walk out to the beach from our room. We did have access to the Preferred building which really didn't offer anything more than a continental breakfast and small portions of food that is set out all day long. The disappointing thing about being preferred is that anyone could just walk into the preferred building and go to the preferred beach because the hotel does not issue bracelets and no one checks your status. So while I would encourage a butler service I would not pay extra for Preferred. If you do not have butler service you will need to wake at the crack of dawn and try to reserve a beach chair and from what I saw that was nearly impossible. Also, the restaurants do not take reservations. We went into the piano bar one evening and we met a lot of upset people waiting to get buzzed for their tables at the various restaurants. Some had been waiting for up to two hours to get a table. Everyone has their preferences while traveling, so I would say if those two things are not important to you at all then save your money and do not get the Butler service. We had two different Butlers during our stay: Kenton and Betty and they were both absolutely wonderful. We arrived late on Thursday evening and our Butler was not available, nor did they have a butler phone available for us until the next day so we were left on our own. Luckily we at dinner early and didn't have a problem getting a table. At the end of our trip I advised Betty that we paid for butler service for the entire stay although we did not have service for the first night, so she was able to get us a one-night refund. Every day Kenton or Betty would set up our chairs exactly where we wanted them on the preferred beach before we even arrived. They would also bring us coolers full of cold beverages and anything else we wanted while we sun bathed. It was wonderful. They also made reservations for dinner each night and because we were Preferred guests we had access to the other hotel nearby (Breathless), which I would recommend having dinner on the rooftop one evening, it was beautiful. Betty escorted us to the restaurant on our last night. One rainy day we decided to go off property so Kenton arranged for a private driver for the entire day. It costs us around $100, he took us to town and to a highly recommend local restaurant named Peppa's Cool Spot, it's up in the mountains, less than 20 minutes from the hotel. Just don't be in a hurry for your food. Relax and enjoy the surroundings. My overall assessment of Secrets St James and Wild Orchid would be a 3.5. The all inclusive part of the resort gets lost on me. I saw several people sitting at the swim up bar simply drinking all day long because they probably felt they needed to get their money's worth. If that is your kind of vacation then you will enjoy Secrets. I don't like to over indulge so all inclusive falls short on me. Also, if you're a foodie the restaurants are absolutely not the best that I have been to. New Years eve was a flop. We had to make reservations for new years eve at one of the restaurants as soon as we checked in and the only way to reserve a table was to buy a bottle of wine. Which is the opposite of 'all inclusive' in my opinion. We had a 9pm reservation at the French restaurant and to say it was disappointment is an understatement. We didn't find out until we sat down that it was a fixed menu. They offered surf and turf only which would be disappointing to anyone that didn't enjoy that kind of thing. We didn't get our bottle of wine until after we started dinner which made it impossible to finish before we left. Also the kitchen ran out of vegetables and they ran out of dessert and the lobster tail was overcooked. So just be cautious if you plan to go over New Years, that is something they need to correct. The rooms were clean, our shower head did not work properly but the rooms were simple and clean; however, not a 5-star resort level room. The staff was extremely friendly. The butler service is not at your beck and call 24/7, they are only on duty 8am-7pm. At $150/day they should probably be available 24/7 but I understand they have to sleep. If anyone does splurge on the butler service, kindly request Betty. She was absolutely the best and went so far as to sneak in our room while we were at the beach, she filled our tub with bubbles and decorated it with rose peddles and left us champagne, glasses and a cheese board. What a wonderful surprise when we returned to our room. I hope this is helpful to anyone considering Secret in Montego Bay.
Customer Experience was Above and Beyond!
The staff at Secrets Wild Orchid was fantastic. The Men in Pink made things so seamless and were needed without a doubt! The hospitality we were shown from the Catering and Events team, the Front Desk, and the Valet team was outstanding. Always a smile on their faces as they helped our group enjoy a trip that was well-deserved. Thank you Secrets Wild Orchid for a trip we will always remember! - Maria S
Why I Loved It and Why I Can See Why Others Don't
I read a lot of reviews before we went to Secrets Wild Orchid and since we’ve been back and I wanted to write as comprehensive a review as possible for future visitors. BACKGROUND: Went on a couple’s trip from Feb 10-17 2024 (during Super Bowl and Valentine's Day). We booked a Preferred Club King Swim Out that had butler service included. CHECK-IN: The check-in process was a breeze. We arrived around 4:00pm and we were in our room about 30 minutes later. The Preferred Club check-in was nice and relaxed. We were pushed a bit to join a breakfast and sales promotion during our stay. I read about this in advance and simply said no. There was a little more effort to get us to agree, but when I simply said “I don’t want to but thanks”, they stopped and that was it. I read reviews of people getting really pestered and pressured during check-in, but this wasn’t the case with me. We then met one of our butlers who took us to our room and showed us around a bit. THE ROOM: The room was excellent. Spacious and very clean. Yes, there are some signs of wear and tear (some scratches in the wood closet, an area rug with some worn spots) but nothing that screamed to me that this place was neglected. The bed was firm and comfortable, all the linens, towels, robes, etc. were clean. I requested a bottle of champagne and it was there, chilling on ice. The view was stunning and everything worked. I’ve read other reviews about how cold the room is and yes, it was quite cold and felt even colder when coming in from the Jamaican heat outside. We were able to adjust the thermostat to get the temperature up slightly. Now saying all of this, I can understand how difficult it must be to maintain a consistent temperature in these suites. I can truly say that we both got used to the cool room temperature and, in fact, welcomed it after being outside all day in the heat. Overall, the room was exactly what I expected. THE BUTLERS: Our butlers were Kenroy and Duran and these two gentlemen were the best. Every day, we had our spot on the beach reserved for us with a cooler full of beer and water and later on a bottle of champagne and a coconut delivered without asking. Every night we had our dinner reservations taken care of which meant that we never had to wait around for dinner. If we needed anything (more drinks, lunch, snorkeling arrangements, a golf cart lift to the other side of the property) all we would have to do is call and they would show up with a smile. I understand that this is a perk that we paid for and that a lot of people complain about lack of beach or pool chairs, waiting for dinner reservations, etc. which are all valid. But if you have the means to do so, I highly recommend the butler service as it takes your vacation to another level. THE PROPERTY: The property was excellent. All three resorts (Wild Orchid, St. James and Breathless) were clean and with beautiful landscaping. I heard some complain about the lack of bottled water on the property, but there are barrels full of iced bottle water throughout the beach. The beach itself was gorgeous. The pool was clean and every night we saw multiple staff ensuring that it would be pristine again first thing in the morning. The fitness centre, although small, had a wide array of machines and some free weights. It can feel cramped in there when there’s more than 5 people working out at the same time though. THE FOOD: We tried the Mexican (Il Patio), Italian (Portofino), French (Bordeaux), Jamaican (Blue Mountain), Fusion (Altitudes – Rooftop @ Breathless) and Seafood (Oceana). We skipped the hibachi place as it’s not our thing. The food was what you’d expect from a resort: average portion size that is done in a catering fashion. I read reviews of some people complaining that the food was lukewarm and yes, sometimes we did get food that could’ve been hotter, but this didn’t happen regularly. The portions can be on the small side if you’re a big eater. But in that case, order more food. It’s an all-inclusive. We saw it happen. We ate our breakfasts every day at the World Café buffet, although we had the option of the Preferred Club breakfast buffet (good selection for a small buffet) and a la carte at Bordeaux. We also sampled the jerk chicken from the cart (AMAZING!) and the jerk chicken and pork and patties from the Barefoot Grill (also AMAZING!) for lunch. We also had some snacks from the Preferred Club from time-to-time and they were quite good too. I’d give the food an 8/10. ACTIVITIES: We didn’t do much. We mostly stuck to our usual spot relaxing on the Preferred Club beach or at our swim out. We stopped in at the Super Bowl party (which was a great setup on the beach with tons of food and drink) and we went to a couple of the shows (good bands playing reggae music and some standard resort type entertainment). We did get a private snorkel from Floyd the lifeguard which was a highlight of the trip! Highly recommend. THE SERVICE: The service was so friendly. Kenroy and Duran were amazing butlers. Sean and Mathew were fantastic bellmen who were always smiling and joking. The staff that ran the Preferred Club bar and buffet were always happy to see you and get you whatever you needed. The café staff were top notch and efficient and made the best lattes and americanos. Rodney at the rum shop was not only friendly, but very knowledgeable and happy to let us try multiple rums. The lifeguard Floyd was amazing taking us out on a private snorkel where we saw some amazing fish, including an eagle ray. Dowaine and Alona at the Barracuda bar were engaging and awesome. Overall, this was the best service I’ve ever received on a vacation and I’ve been to Sandals, Excellence and Barcelo properties before. SUMMARY: This is a great place. If you’re the kind of person that can afford a little more to add the Preferred Club butler service to your vacation, I would do it and I would specifically ask for Kenroy and Duran. This made the whole vacation more relaxing and enjoyable. If you’re expecting a room that looks like you’re the first person ever staying in it… if you’re expecting Michelin-star rated meals prepared by world-renowned executive chefs on a daily basis… if you’re expecting drinks like Dom Perignon, Clas Azul or Louis XIII cognac… then I’m afraid this place is not going to cut it for you. However, if you want to be treated like royalty, eat well, drink well and stay in a clean, comfortable and well-appointed room, in a beautiful paradise surrounded by friendly people, then book your vacation here.