Secrets St. James Montego Bay - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

10160 reviews

• 

  Nice Location. Hotel disappointing.

  We visited the hotel from the 24 Feb to the 6th March. It is close to the airport so a quick transfer. Check in was great, hotel room was nice. Staff were very friendly. Location is good. It is pretty and you can walk along the beach front to the main area for dinner. However, trying to get a sunbed with a shade was really hard work. We are up early even on holiday around 6am, which was just as well. Any later and the sunbeds are all taken around both the pools and the beach. You may be lucky if you want one and do not require shade. The disappointing part of this is that the hotel have plenty of room for sunbeds but they have installed cabanas around all of the pools which you can hire for an additional $100 dollars a day and these take all the prime spots around the pool. The irony being, they really were not used that much and general sunbeds would of been much better. On at least 3 occasions when we returned to our room to get ready, about 4pm, the house keeping staff had not been to us. I think this was due to the fact that there were not enough of the housekeeping staff. Especially as the hotel had a substantial number of American weekend guests. The other main issue we found is that we were unable to book a restaurant, unless you had a butler suite, the butler could book for you. You had to queue for the restaurants to open. Generally you would queue from 5.30pm for them to open at 6.00pm. If they were unable to seat you then you were given a buzzer to come back later. This was not an issue for us as we do not mind eating later, however, if you were called at 9.30pm and the restaurant shut at 10.00 the service stopped. They did not stay open to accommodate you. Restaurant food was ok overall. We found the Italian was the best restaurant and went there for 5 nights of our stay. We also had a couple of meals in the Mexican and if you like spicy food, this is the place to go. We ate at Bordeaux twice, we had one good meal and one bad meal in there. We did raise all of the above issues with the hotel reception as did many other guests. The staff were helpful and did what they could to resolve the situations, but there hands were tied with the set up put in place by management. We had lunch every day at the fish restaurant around the pool. Food was pleasant and the service was good. Piano bar was nice in the evening for a drink and to watch the sun set. In summary a nice location, lots of issues for the management to work out to make your stay easier and more enjoyable. However, all of the general staff were pleasant and friendly. They appreciated the issues everyone was having with the sunbeds, booking restaurants etc but could only do so much. We would not return to this hotel or the group based on our experience.

  Mar 17, 2025
• 

  Incredible Vacation

  My husband and I have been to Secrets St. James/Wild Orchid/Breathless Montego Bay. We have celebrated birthdays, anniversaries, holidays (Thanksgiving/4th of July/New Years, and Jamaica's Independence Day). We had an amazing vow renewal there in May 2022. This past vacation Feb 22 to March 1st 2025 was incredible. I was able to celebrate being a 5 year breast cancer survivor in Jamaica. We enjoyed our breakfasts at World Cafe and in the Secrets St. James preferred lounge. Chelsea, Joy, and others took great care of us in the preferred. We know that we are home as soon as we see Chris Brown. He is always friendly and takes great care of our luggage. The Secrets St. James Preferred pool Kerry-Ann took excellent care of us. Everett, Marlando, Sashonia, Alvin, Philip, O'Neil, Ernell, Michael lots of others are excellent bartenders. Always lots of fun and laughter. We enjoyed going to Coco Cafe and seeing Erica along with others. As always, our amazing butlers Chase and Dane did an excellent job taking great care of us. We always have to stop in at the SWO preferred to see Lisa, Matthew, and Asheekie. They are always welcoming and friendly. We always enjoy listening to Pace Band. Housekeeping did a wonderful job along with the mini bar. The lifeguards are terrific! Floyd, Brian, Patrick, and the lists keeps growing. Audley preferred towel hut took great care of us. UVC rep - Schan is always going above and beyond. We also would like to thank Paul and Tracy at the woodcarving hut for a beautiful handcrafted University of Tennessee sign. We have bought several handmade items from them. The entertainment team is absolutely the best! I can't name them all but just a few T-Jay, Sky, Samii Jo, Bleu, Redstripe, Chad (Adonis) and of course Ms. Delrose! We want to thank you to all of the amazing staff. They are what keeps us coming back. There are so many wonderful staff that we can't name them all. We have been to other places but there is no comparison. The staff here are amazing! A huge THANK YOU to Daniele- resort manager, Ms. Delrose, and Kyle for making our stay so magical. We are very excited to come back in August! Thank you! Kathleen & Jeff Whitson

  Mar 16, 2025
• 

  Beautiful Beach but Tired Resort

  The beach was beautiful and the pool was fun with festive bartenders. The resort is run-down and needs some upgrading and maintenance. We were preferred with a butler which made things like securing a beach chair easier. All inclusives aren't known for their food, but this resort had lines at restaurants, one was usually closed each night, and the food was mediocre. The rooftop restaurant at the sister resort, Breathless, was our best meal. You can go there if you are preferred at St. James or Wild Orchid.

  Mar 15, 2025
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  Anniversary Visit

  Nice property, well laid out with all amenities you’d want from an all inclusive resort. Staff was great and welcoming from the first moment. Thanks to Bevrica at check in, Kerry Ann for all the drinks at the beach. Jordan and Andrea for helping set up our spots every morning under the shade and all the others. Lots of Americans (you decide if that’s good or bad) and many who don’t think the no smoking policy don’t apply to them (again, decide for yourself if that’s good or bad…)

  Mar 15, 2025
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  Amazing holiday!❤️

  We just returned from 10 days holiday from Secrets St James Montego Bay. Only one word to describe it- perfect! Beautiful resort, wonderful friendly people. Very clean. Food delicious and plentiful. We were staying in St James preferred club site in Butler suite. We had 2 amazing butlers Darwin and Tajae to look after us. They went far and beyond! Every single detail was taken care of. The minute we asked for something- it’s done. They made our holiday exceptional! It feels like we made friends for life. And I’m sure we will be back! ❤️❤️

  Mar 14, 2025