What We Love
- The gorgeous, sugar sand beach is only 100 yards from the pool.
- Catch your breath in expansive suites with ocean views so breathtaking you won't believe your eyes.
- 24-hour room service means you have access to all of the amenities you may require at your fingertips.
Things to Know
- The resort is only 35 minutes from the airport..
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Upgrade to the Preferred Club and gain access to exclusive rooms, afternoon hors d'oeuvres service and more.
At Secrets Playa Mujeres, guests can enjoy the best that Cancun has to offer while basking in the luxurious comfort of this unique all-inclusive resort.
The team at Secrets Playa Mujeres has spared no expense when it comes to creating the ultimate resort experience. Guests can expect furnished balconies, lavish bedding, 24-hour room service, complimentary Wi-Fi and a variety of other amazing amenities in their rooms.
This resort has everything you have ever wanted in an all-inclusive getaway, and so very much more. There's a name for this type of uncompromising service -Unlimited-Luxury®.
Here's a snapshot of what you can expect:
- Unlimited gourmet a la carte dining - eight gourmet restaurants (no reservations needed), plus a coffee bar for your requisite caffeine rush.
- 24-hour room service - if you wake at 4:13 am and want something, you can get it.
- Unlimited international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too. All you can drink).
- Daily refreshed, complimentary mini-bar. You'll never be parched.
- Nightly entertainment - weekly theme parties by the pool. Get ready!
- Pool and beach wait service. (Chilled beverages at your beck and call).
- No wristbands. (You're not at sleep-away camp).
- No gratuities, unless you are so moved.
- The Sip, Savor & See program lets you to wine/dine at sister properties including Dreams (10 restaurants) and Now.
- Free Wi-Fi and free international calling with Unlimited Connectivity - mobile app that lets you stay connected, that is, if you want to.
Get MORE perks from your getaway to Secrets Playa Mujeres. Now through 2020, guests will get these additional perks exclusive to CheapCaribbean customers:
- Welcome letter
- Complimentary in-room snacks
- 25% spa discount
- An in-room breakfast
Guests staying in upgraded room categories* will receive the above perks, plus two luxury inclusions:
- A beach bag gift
- A handmade keepsake box from Guadalajara
Please note, not all reservations qualify for the above VIP inclusions & added values. Read all conditions here to see if you're eligible.
*Eligible upgraded room categories include all Preferred Club rooms and the Presidential Suite.
Location
Quintana Roo, MexicoProperty Information
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Resort Details
Dining
Amenities
Activities
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6029 reviews
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May 23, 2020Reservations issues all Jamica resorts
Can't review Secrets because i was never able to make a reservation. Part may be due to COVID but not all. Because we are handicapped we can not just be sold to put down a deposit first call. Spoke to one reservations person, did not receive call back. Spoke to another, was put on hold 20 min and disconnected. E-mailed (3) different reservations options...no reply. Tried to fax but fax line was a phone line. Called general reservations again..no call or mail return. Found holding company AMresorts and mailed VP of sales...no reply. Not a good first impression. We like Sandals but friends told us Secrets is on the same level but more reasonable priced. I guess we will never know.
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Apr 25, 2020Great trip
Loved this hotel and will go back. This was my first trip to a Secrets and I really enjoyed it. I have been to a lot of other AI but not really a big fan. I like nice hotels and nice food and I thought the Secrets didn't disappoint. We were in the preferred club which I would recommend. We would always go to the club for drinks which were better. We also got preferred seating at one of the restaurants for breakfast. We did go next door to the Dreams where we will bring the kids too. They had some fun waterslides and larger pools. We ate all of our meals at the Secrets and we were very pleased. I will be back and looking forward to trying out some of the other Secrets.
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Apr 15, 2020Beautiful Resort
We traveled to Secrets Playa Mujeres the first week in March before the travel ban took effect. We have stayed at atleast a dozen AM Resort properties in the past( first time at Playa Mujeres) and enjoyed this property as much as the others. The rooms were spacious,comfortable and clean. Nice ocean views. There were plenty of restaurants and bars to choose from with great food and drink options. The property was well maintained, grounds manicured, nice white sand beach, and seemed to have enough chairs by the pool. People do save chairs fairly early in the morning, as they do at all the resorts. They even had LIVE music by the pool several afternoons. The property is spread out, so golf carts take you to some restaurants, the spa,the lobby and the sister resort next door.(Dreams Playa Mujeres). The cart drivers were very friendly and we never had to wait. All the staff was excellent... very friendly and glad to have you there. Special shout out to Roberto at Portofino who remembered what we like to drink and eat, Eric at seaside Grill, and Carlos at the Manatee Bar , who never let us go thristy....they made our stay very enjoyable!!! One thing we missed was a Main Lobby bar for cocktails and music befor dinner. Hope everyone is Safe and Healthy and back to work real soon!!!
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Apr 14, 2020
Excellent couples vacation
The most relaxing, best service and delicious food. We went to Secrets in Jamaica years ago but this one was so much nicer. We felt very safe entering the complex, with their extra security. No outsiders were walking on the beaches trying to sell you something. When this epidemic is over, this is where we are going again.
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Apr 11, 2020
What a wonderful resort, just loved it
We have visited many of the Secrets resorts, being Club Members but Playa Mujeres is definitely The Best. The resort is split into two sections, the front where you arrive and where there are a number of restaurants, bars, the Spa and entertainment rooms and the beach area, where all the rooms are based, the pools, more restaurants and shops and, of course, the beach itself. I thought it may have been a problem travelling between them but they have Golf Carts taking guests from one area to another 24hrs. All the restaurants were good as expected, French, Italian, Mexican, Fish, Steak, Japanese and of course the Buffet,. The pool area was well stocked with sun beds but for us, the beach was just terrific. The golden sand, that does not stick to you and lots of umbrellas and cabanas for shade. We discovered there is a Tennis Pro, a French guy called Joseph, who does a morning clinic for an hour from 08:30am which was great too, we can thoroughly recommend him. The resort itself is a perfect size, not too big, not too small, the rooms are all comfortable and well laid out but the best thing of all are the staff. I can't sing their praises enough, right from every waiter to Ross on the beach, to Karina who is a Preferred Club Executive to Vielka, the Preferred Club Manageress....wow, wow, wow, they all just make the place what it is. We departed on 24th March, after the USA 'locked down' so the last days were a little empty of people but we loved it so much, we are hoping to go back again over Christmas / New Year. Recommend Playa Mujeres.......Absolutely......and don't you ever change those wonderful staff, they make it a real please being there....thank you.