What We Love
- The gorgeous, sugar sand beach is only 100 yards from the pool.
- Catch your breath in expansive suites with ocean views so breathtaking you won't believe your eyes.
- 24-hour room service means you have access to all of the amenities you may require at your fingertips.
Things to Know
- The resort is only 35 minutes from the airport..
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Upgrade to the Preferred Club and gain access to exclusive rooms, afternoon hors d'oeuvres service and more.
At Secrets Playa Mujeres, guests can enjoy the best that Cancun has to offer while basking in the luxurious comfort of this unique all-inclusive resort.
The team at Secrets Playa Mujeres has spared no expense when it comes to creating the ultimate resort experience. Guests can expect furnished balconies, lavish bedding, 24-hour room service, complimentary Wi-Fi and a variety of other amazing amenities in their rooms.
This resort has everything you have ever wanted in an all-inclusive getaway, and so very much more. There's a name for this type of uncompromising service -Unlimited-Luxury®.
Here's a snapshot of what you can expect:
- Unlimited gourmet a la carte dining - eight gourmet restaurants (no reservations needed), plus a coffee bar for your requisite caffeine rush.
- 24-hour room service - if you wake at 4:13 am and want something, you can get it.
- Unlimited international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too. All you can drink).
- Daily refreshed, complimentary mini-bar. You'll never be parched.
- Nightly entertainment - weekly theme parties by the pool. Get ready!
- Pool and beach wait service. (Chilled beverages at your beck and call).
- No wristbands. (You're not at sleep-away camp).
- No gratuities, unless you are so moved.
- The Sip, Savor & See program lets you to wine/dine at sister properties including Dreams (10 restaurants) and Now.
- Free Wi-Fi and free international calling with Unlimited Connectivity - mobile app that lets you stay connected, that is, if you want to.
Get MORE perks from your getaway to Secrets Playa Mujeres. Now through 2020, guests will get these additional perks exclusive to CheapCaribbean customers:
- Welcome letter
- Complimentary in-room snacks
- 25% spa discount
- An in-room breakfast
Guests staying in upgraded room categories* will receive the above perks, plus two luxury inclusions:
- A beach bag gift
- A handmade keepsake box from Guadalajara
Please note, not all reservations qualify for the above VIP inclusions & added values. Read all conditions here to see if you're eligible.
*Eligible upgraded room categories include all Preferred Club rooms and the Presidential Suite.
LocationQuintana Roo, Mexico
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel
Customer Ratings & Reviews
TripAdvisor Traveler Rating6024 reviews
We have been to several Secrets, this was our favorite by far. It is a beautiful property and has a nice setup with access to Dreams as well. The service was good. Martha, the pool concierge was the best. She was always there with a pleasant smile asking what we needed and went out of her way to provide excellent service. We enjoyed going down by Dreams to see the Dolphins. We did, however, feel sorry for them that they were penned in. We were at the resort during the Covid-19, so were not able to enjoy the full experience, as some restaurants were being closed down during our stay. We purchased the preferred club swim out. We have not decided if it was worth the extra money to do so. We definitely would not get the ocean view swim out, as we did not use at all during our stay. This is a different setup than at other Secret properties. The food was pretty good, but as stated, we weren't able to experience all the restaurants we wanted, as our stay was cut short and restaurants were being closed because of the lack of customers. We would definitely like to go back at some point and stay again. Hopefully, at full capacity, the service is still good. We would like to thank Amstar for helping us rearrange our flight after being canceled and assisting us in getting the last flight out. Also, the preferred club associates were helpful as well.
SPM March 18-22
We arrived at SPM resort and were taken from the main lobby to the Preferred Club Lounge (PCL) for check in. We were offered an upgrade to a Master Ocean front suite for a reasonable rate. What beautiful room. The UVC PCL staff were very welcoming and helpful. Check in was a breeze. The grounds on the resort property are beautiful and very well looked after. The food in the restaurants was very good and waiters top notch. House keeping did a great job and usually did the room in the morning. Unfortunately due to the covid-19 virus pandemic the number of people at the resort began to reduce and by the time we left a number of restaurants & bars began to close. Even with the closures the service and food was still really good. Unfortunately we were unable to complete our week stay because our return flights were rescheduled to an earlier date. But we had a great time during the time we were there and we will return. Great resort!
This was our first experience of all inclusive which took time to adjust to. The hotel was clean and well appointed. there was a good range of restaurants that supplied very good food. The staff were excellent. We were in the last week of a three week holiday when the virus hit the UK and USA. As numbers dwindled and the hotel staff faced up to losing their jobs and no time did they stop smiling or reduce their care and attention. The staff were simply excellent - every single one of them. In the future we hope to return to Mexico and it will certainly be to this hotel.
Wonderful setting, great service.
We were fortunate to have visited this resort recently before the travel ban was put in place. Because many people cancelled the resort was not crowded, yet until our last day most services were available. The staff did their very best to make our stay memorable. The resort is very nice and the setting is beautiful. While some updates could be done the place was comfortable and clean. The staff was very accommodating and friendly. Would definitely recommend this resort.
Stayed for a wedding
I had a friend who was getting married next door at Dreams so we opted to stay at secrets. We have absolutely no complaints. Everything was great. Food was good. Service was good. Everyone is extremely helpful and friendly. There are pool activities that take place and they had this big Mexican buffet with a show that took place that was awesome. The only funny thing was we attempted to go to the club and there was literally not one person there. We still ended up having a blast and owning the dance floor. The grounds seemed pretty bare at night. This may be because of the beginning of the corona virus a lot of trips had been cancelled. Roger who works out at the pool and Isaac who was the bartender were awesome. They had us laughing all day and Isaac made us some super cute drinks posted below. I had a great time and looking forward to going back!