What We Love
- Chic, breathtaking interiors in warm earth tones with stunning vistas of the turquoise sea.
- The cushy spa that boasts a spa garden, hydrotherapy circuit and outdoor massage cabins.
- Enjoy a FREE round of golf.
Things to Know
- The resort is located only 20 miles south of the airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- All guests can enjoy 24-hour room service and access to the hotel concierge.
Imagine this scenario: you're lounging on the sparkling sand with your favorite chilled cocktail. The purr of teal waves is a constant, pleasing hum in the background. You've discovered a beachside paradise, and there's no need to leave anytime soon.
This resort has everything you have ever wanted in an all-inclusive getaway, and so very much more. However, this is just a small slice of the bliss that awaits. There's a name for all this awesome - Unlimited-Luxury®.
Here's a snapshot of what you get:
- Unlimited, gourmet a la carte dining - eight gourmet restaurants are onsite, with no reservations required.
- 24-hour room service - if you wake at 4:13 am and want something, you can get it.
- Limitless international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too).
- The complimentary mini-bar is refreshed daily. You'll never be thirsty.
- Nightly entertainment at the open-air theater.
- Pool and beach-wait service.
- No wristbands.
- No gratuity required.
- The Sip, Savor & See program lets you to wine/dine at sister properties, including Dreams and Now.
- Free Wi-Fi and free international Calling with the unlimited connectivity mobile app that lets you stay connected at all times.
Get MORE perks from your getaway to Secrets Maroma Beach. Now through 2020, guests will get these additional perks exclusive to CheapCaribbean customers:
- Welcome letter
- Complimentary in-room snacks
- 25% spa discount
- One in-room breakfast
Guests staying in upgraded room categories* will receive the above perks, plus two luxury inclusions:
- A beach bag gift
- 50% off a romantic dinner (Delight package only)
Please note, not all reservations qualify for the above VIP inclusions & added values. Read all conditions here to see if you're eligible.
*Eligible upgraded room categories include Preferred Club Ocean View, Preferred Club Swim Out and the Honeymoon Suite.
Location
Maroma BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Minimum check in age is 18 year round.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16654 reviews
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Apr 03, 2020Fantastic Hotel
We stayed at Secrets for 14 nights in March, our 4th visit, always in March. We've always been very impressed, hence 4 visits! But this year we were at Secrets Maroma when corona virus became a global crisis. Although occupancy plumetted, the management and staff remained efficient, professional and always sooooo friendly and smiling. The entertainment team, lead by Paul, were always so cheerful and enthusiastic even though the number of participants dwindled. We loved engaging with Cesar, Charlie, Noemi, Astrubal(great Spanish teacher), Andrea, Jose Luis, Ivan, Veronica and any others on that amazing team that I've left out. At the pool we were tended to by Edy, Balbina, Bernadina, Alberto Wilberth and many other smiling people. We loved the food in all the restaurants, and even when some were obliged to close, the choice of food remained excellent. The staff at World Cafe were very patient with my bad Spanish and could not do enough for us. A big thanks to all there including Darwin, Freddie, Antonio, Luis, Lucio, Tania, Jesus, Hugo and any others I've omitted. This year we stayed in a swim up room in block 15 although we had to move to block 26 half way through. I preferred 15, and would choose this again if I could. The housekeeping staff did an amazing job from beginning to end. And a mention to Roger who took care of our taxi transfer back to the airport, when our original booking fell through without notice. To finish, we were amazed at how management and the entire team at Secrets coped with a rapidly worsening situation. They were efficient, dignified and professional with always a cheerful smile. We hope to see all of you guys again next March!
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Apr 02, 2020
Graat help in time of sickness
We stayed at Secrets Maroma for two weeks.The first days we had a great time at the pool. Brandon, Edy and many others took care of us. Then my wife went ill.We had to call the hotel doctor who did everything she could.We could phone her at all times. Medicines were delivered through the conscierges, first Marianne and later Roberto. Those two were lovely people who helped us where possible. We also could call roomservice and could order everything we want to. Secrets Maroma really is your home away from home.
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Apr 01, 2020Cannot cancel
Our trip was scheduled for 4/18/20 through 4/24/20. Even though the resort is now closed during these times, they will not cancel or reimburse my trip's deposit. When i called they say our support is the only one that cancel, and they will call you back within 3 days. But they never do. I called 5 days later and was told the same thing. I had to call my credit card company and file a dispute for their help. They further said they would "try" to stop the charging of my credit card for the remai der of the trip. I now have the Secrets resort blocked from future charges. I thought this was supposed to be a 5 star resort, maybe in accommodation but certainly not in customer satisfaction. Needless to say i will be vacationing elsewhere when things normalize. Beware!!
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Mar 30, 2020Very Clean, Great Beach, Fun at the beach and Pool, Lacks life at night
Had a great time with friends at this resort in the 1st week in March. Definitely the highlight here was hanging with my friends. Best part of this place is the Beach! Almost as nice as Bavarro Beach in Punta Cana or 7 mile beach in Grand Cayman. Place was extremely clean and the staff was very nice. Staff was great and one of the better parts of the resort. I have to say special thanks to Tania and Sara the servers at breakfast. They deserve a raise and promotion for their friendly faces and great service! They were so attentive to me the morning after I came back from a night at Coco Bongo. Even gave me special drink they drink in Mexico to help cure hangovers. Tell them Vicente or Ciente says Thank You!! Great smiling girls that made me feel better and provided great service. Herti was great too at breakfast. I want to say thank you to Graciela every morning for making my Omlettes with a smile. Loved all the bartenders and waiters at the pool area and beach area. They all called me ciente like the singer. I wish I could remember all their names and feel bad I can't remember all but they were ALL great and always called me by name to say hello to me and ask how my day was. Great service by the pool and by the beach. Even one time in the rain the service was great they kept serving us by the beach. I did my best to tip all of them for such great service. Also, the entertainment staff was great. Had me join so many games, especially beach volleyball and pool volleball which I love! Foam party was fun! Cesar was fun and the whole staff kept us involved. Great job! The reason I would come back to this resort is because they have nice freindly staff. They should all be rewarded for how well they take care of everyone. Now is my critique of the resort and this is not including the staff but the resort owners and management in this part. For how much this place costs and as a 5 star I do not think it was up to expectations. Why do I say this? I felt that as fun as it was in the daytime, it was pretty dead at night. Other resorts I've been to are more lively. After this vacation I went straight to two weeks at Panama Jack Cancun for example and they had live cover bands every night come play and got the crowd singing along and dancing every single night. From covers from the Beatles to Bruno Mars etc. Much more lively. Even set up a dance floor on the beach hand had a live band play as we all danced on the beach at night. But Secrets on the other hand is a resort so far from 5th ave in Playa del carmen or the Cancun strip that hiring really good entertainment acts at night to come in and perform should be a must. I felt as trapped as I do on a cruise but on a resort except the night I left and went to Coco Bongo. Next, the food definitely was not on par with other resorts I've been to. Even the Bonuelos were soft/soggy. Definitely not authentic at all(I know it's a resort) But again at my next stay at the next part of my trip I definitely had my fill of authentic Mexican food. Best way to describe the food was eating in the suburbs instead of the good restaurants in the city. I really only liked a few dishes in my whole 1 week stay here. For good food example at a resort see RIU Palace. Next is for such a large piece of land the gym was tiny and packed. Other resorts I've stayed has much more equipment and weights. I felt there was no room at times and not many people were in the gym. Honestly I was so bored at night if it was 24 hours I probably would have worked out at night before sleeping. Rated as a 5 star but the only 5 star part is the workers and friendly attentive staff, servers, bartenders and entertainment staff. I would come back just because of them. The food definitely needs an upgrade, the entertainment is not up to par, I'm older but not dead. Love the cleanliness of the place though. Definitely not a 5 star, but not bad either. Don't know if I would stay at a secrets again. I felt like I was in the suburbs food and entertainment wise here. BEACH IS AMAZING THOUGH!! STAFF WAS AMAZING!!
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Mar 27, 2020
perfect honeymoon
This honeymoon was absolutly incredible! Hotel was stunning, great food and even better cocktails!! we had a honeymoon suite which meant we had our own personal staff member to help us with anything we needed - always greeting us with a smile and good morning mr and mrs hurst. We had the best room deliverys with champagne and fruit as a regular! we would often enjoy a glass in our balcony jacuzzi watching the sun go down. The pool service was brilliant - great snacks brought to you and never without a fresh drink in your hand. even when down at the beach you could get drinks brough to you without a problem. day excursions - we enjoyed going out for the day on diferent day trips - including swimming with wild turtles, xel hal and coco bongos (A MUST). we also got a taxi into cancun for shopping and lunch which was lovely. honestly dream about going back here all the time, best place!!!