Secrets Maroma Beach Riviera Cancun - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

23806 reviews

• 

  Excellent Service, Mix of Four and Five Star Features

  The service at this hotel is wonderful. The staff was friendly and helpful. The room was comfortable with the exception of the super firm mattress. We asked for a topper, and the housekeeping staff remade our bed with it, which made it much more comfortable. We had a room with a swim out pool which was private and relaxing. We would not have been as happy with the stay if we had to use the main pool. It looked a bit too crowded. Important to note: the pool swim out room has a step down separating the bed from the sofa/sliding door to walk outside. This is not well placed and could be a concern for elderly people or people with injuries. The lobby is the main gathering place in the hotel because there are no other air conditioned areas of the hotel for lounging. It's beautiful, but the hotel could use more common areas for people to relax outside of their rooms and the heat. Unfortunately, the food is not five star. If you're like us and come from a city with many restaurant, then you'll probably think it's decent but not great. The Bordeaux dining room was cozy but outdated. The other restaurants offered better decor. The breakfast buffet was served in a large ball room. It offered a variety of foods which were nice to try for breakfast. We did not try to the spa or the gym. Overall, this property has some five star qualities but several areas that we'd rate a four. It will cost anywhere from $80 (shuttle for 2) to $100-$150 (private car) to transport each way to and from this hotel from the Cancun airport.

  Jul 07, 2025
• 

  Secrets Maroma Beach Riviera Beach

  Very nice stay, friendly and helpful staff, nice pools and beach, sun loungers vefy comfortable. Restaurants were good.

  Jul 07, 2025
• 

  Very Nice Resort that hits on all cylinders.

  The rooms are large with service twice daily, mini bar, and requested liquor for the Preferred Rooms. We had Marcelo as our Concierge and he was attentive to our needs and requests. The resort is beautiful and the beach is large with soft sand. Unfortunately we had large amounts of Sargassum, which is out of the control of the resort. The staff worked hard from sunrise to sunset to remove the sargassum as it hit the beach. There are numerous activities daily and the restaurants were fantastic. If you are male you have to wear slacks at the Italian, French, Mexican, and Japanese restaurants if you wish to dine indoors. 100% fantastic resort!

  Jul 07, 2025
• 

  Rates 15/10!

  We absolutely loved Secrets Maroma Beach! The staff, food, and entertainment were all amazing. Our goal was relaxation, but we thoroughly enjoyed the shows, activities, and Silent Discos! Would 15/10 recommend!

  Jul 06, 2025
• 

  Perfect Honeymoon spot

  Maybe I’m new to these kind of resorts but I’ve never experienced a level of service as I did there. Was above and beyond. If you get lucky to stay in building 25 then that means your concierge is Roberto and Roberto is the Tom Brady of concierges (if you’re reading this Roberto, you’re the man!). Food was pretty good (not great, but it’s an all inclusive so wasn’t expecting a Michelin Star meal either). They made everything so incredibly easy from the moment our bus passed through the gates until the moment we left. Couldn’t have asked for a better honeymoon and first trip to Mexico. If you’re nervous about leaving the country then this is the place to go because they’ll make things as easy as possible!

  Jul 06, 2025